Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
Att_Generic.docx	Supplementary Document	Uploaded 2013-07-16	Repair queued
Generic_Clearance_Supporting_statement_05_09_13_GBS.docx	Supporting Statement B	Uploaded 2013-07-16	Available
Generic Clearance Supporting statement 05 09 13 GBS.docx	Supporting Statement A	Uploaded 2013-05-16	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
208019	Anti-Financial Fraud Message Testing		New

ICR Details

OMB Control No: 3038-0107	ICR Reference No: 201308-3038-001
Status: Historical Inactive	Previous ICR Reference No: 201305-3038-001
Agency/Subagency: CFTC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 08/09/2013
	Date Received in OIRA: 08/01/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2016	36 Months From Approved	11/30/2016
Responses	2,400	0	2,400
Time Burden (Hours)	4,800	0	4,800
Cost Burden (Dollars)	0	0	0

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Abstract: The Commodity Futures Trading Commission's Office of Consumer Outreach (hereafter "OCO") seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on OCO service delivery. By qualitative feedback, the OCO means information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the OCO to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with the OCO's commitment to improving service delivery. The information collected from OCO customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with OCO programs.

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Authorizing Statute(s): PL: Pub.L. 111 - 203 748 Name of Law: Dodd-Frank Act
   US Code: 7 USC 23 Name of Law: Commodity Whistleblower Incentives & Protection
   US Code: 7 USC 2, 5, 12a(5), 26 Name of Law: CEA
  

Citations for New Statutory Requirements: US Code: 7 USC 23 Name of Law: Commodity Whistleblower Incentives & Protection

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 5780	01/28/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 20897	04/08/2013
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Anti-Financial Fraud Message Testing

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The burden is reduced because of a new public survey.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/01/2013

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