Survey

Workstation
User Interface Mock-Up Appendix

Revision History
Release Version
R8

Date
6/21/13

Contents
Revision History .............................................................................................................................................................................................1
I. Enrollment (Normal Workflow) ...................................................................................................................................................................2
II. Enrollment (Alternate UIs) ........................................................................................................................................................................ 32
III. Replace Card ........................................................................................................................................................................................... 53
IV. Admin..................................................................................................................................................................................................... 65

1

I. Enrollment (Normal Workflow)
Customer Search

2

Enter Customer Information

3

Select Program and Service – Enroll

4

Determine Citizenship

5

Determine Required Documents

6

Scan Required Documents/Documents Accepted

7

Calculate Fee

8

Enter Payment Method

9

Payment Accepted

10

Answer Personal Questions

11

Enter Personal Information

12

Enter Mailing Address

13

Enter Employer Information

14

Capture Fingerprints – Prints 2-5

15

Fingerprints Accepted – Prints 2-5

16

Capture Fingerprints – Prints 1 and 6 (Thumbs)

17

Fingerprints Accepted – Prints 1 and 6 (Thumbs)

18

Capture Fingerprints – Prints 7-9

19

Fingerprints Accepted – Prints 7-9

20

Capture Face

21

Face Accepted

22

Disclosures (Screen 1 of 3) – Acknowledgments

23

Disclosures (Screen 2 of 3) – Acknowledgments

24

Disclosures (Screen 3 of 3) – Criminal History

25

Disclosure Signature Accepted

26

Search/Choose Pickup Location

27

Customer Survey Questions

28

Submit Enrollment – Access Agent Card/Verify TA Fingerprint

29

Submit Enrollment – Receipt
30

31

II. Enrollment (Alternate UIs)
1a: Alternate Prove Identity Documents – Canadian Citizen Example

32

1b: Alternate Prove Identity Documents – Mexican Citizen Example

33

1c: Alternate Prove Identity Documents – Fast Card Combination

34

1d: Alternate Prove Identity Documents – Scan Fast Card

35

1e: Alternate Prove Identity Documents – Scan Visa with Notice

36

2a: Alternate Addresses – Residential Address
(Appears only if TW answers “No” to “Is your mailing address the same as your residential address?”)

37

2b: Alternate Addresses – Previous Address

(Appears only if TW answers “No” to “Have you lived at your current residential address for more than five (5)
years?”)

38

3a: Determine Fee – Valid Coupon

39

3b: Determine Fee – Invalid Coupon

40

4: Alternate Payment – Check

41

5: Alternate Biographics – Alien Registration Number (ARN)

42

6a: Alternate Fingerprint – Bandaged Finger

43

6b: Alternate Fingerprint – Split Fingers for Large Hands

44

6c: Alternate Fingerprint – Capture Fail

45

7a: Miscellaneous Alternate – Verification Fail

46

7b: Miscellaneous Alternate – All Tray Icons

1:

Pending jobs

2:

Disconnected

3:

Alerts (See 7c.)

4:

Bomgar connection (technical help desk)

5:

Preferred Language toggle

1

2

3

4

5

47

7c: Miscellaneous Alternate – Alerts

3

48

8a: Miscellaneous Modal – Exit

49

8b: Miscellaneous Modal – Pending Transactions

50

8c: Miscellaneous Modal – Processing TA TWIC Card

51

8d: Miscellaneous Modal – Prove Identity Conflict

52

III. Replace Card
Customer Search

53

Enter Customer Information

54

Select Program and Service – Replace Card

55

Select Reason/Calculate Fee

56

Enter Payment Method/Payment Accepted

57

Search/Choose Pickup Location

58

Submit Card Replacement – Receipt

59

Card Replacement Modal – Customer Ineligible

60

Card Replacement Modal – Unable to Locate Applicant

61

Card Replacement Modal – Unable to Determine Eligibility

62

Card Replacement Modal – Server Error

63

Card Replacement Modal – Unexpected Error

64

IV. Admin
1a: Select Admin

65

1b: Configure Workstation

66

2a: Production Mode

67

2b: Select Workstation Location

68

3a: Training Mode

69

2c: Training Mode

70