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pdf# Question Category
Status
OMB Question #
Question
1
Confidence in Security Procedures
OMB Approved
1
2
Confidence in Security Procedures
OMB Approved
2
3
Confidence in Security Procedures
OMB Approved
3
4
Confidence in Security Procedures
OMB Approved
4
5
Confidence in Security Procedures
OMB Approved
5
6
Confidence in Security Procedures
OMB Approved
6
7
Confidence in Screening Equipment
OMB Approved
7
8
Confidence in Personnel
OMB Approved
8
9
Confidence in Personnel
OMB Approved
9
10
Experience at Checkpoint
OMB Approved
10
11
Experience at Checkpoint
OMB Approved
11
12
Experience at Checkpoint
OMB Approved
12
13
Experience at Checkpoint
OMB Approved
13
14
Experience at Checkpoint
OMB Approved
14
15
Experience at Checkpoint
OMB Approved
15
16
Experience at Checkpoint
OMB Approved
16
17
Experience at Checkpoint
OMB Approved
17
18
Experience at Checkpoint
Satisfaction with Wait Time
OMB Approved
18
19
Experience at Checkpoint
OMB Approved
19
20
Experience at Checkpoint
OMB Approved
20
21
Experience at Checkpoint
OMB Approved
21
22
Experience at Checkpoint
Satisfaction with Wait Time
OMB Approved
22
Response
How confident are you in the ability of the TSA security process you experienced to keep air travel secure from individuals with hostile intentions?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How confident are you that the security screening procedures that were used on you and your baggage are effective at keeping air travel secure?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How confident are you that the security screening procedures that were used to screen your body are effective at keeping air travel secure?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How confident are you that the security screening procedures that were used on your baggage are effective at keeping air travel secure?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How satisfied were you that you and your carry-on items were effectively screened?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
How confident are you that carry-on items are thoroughly screened?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How confident are you that used to screen your carry on baggage are effective at finding items that could be dangerous?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How confident are you in the ability of the TSA personnel you experienced to keep air travel secure from individuals with hostile intentions?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How confident are you in the ability of the TSA personnel you experienced at the checkpoint today to keep air travel secure?
VERY CONFIDENT
FAIRLY CONFIDENT
NOT VERY CONFIDENT
NOT AT ALL CONFIDENT
How satisfied were you overall with your experience at the passenger security checkpoint?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
Overall, how satisfied were you with your experience at the security screening checkpoint?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
Did you go through today?
YES
NO
Did a TSO open and inspect your baggage at the security checkpoint today?
YES
NO
Was a plastic bag available to you for your liquids at the passenger security checkpoint today?
YES
NO
DON'T KNOW
Please consider the following statement. I was comfortable being screened by the < device, with a procedure, etc.>."
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
DON'T KNOW
Please consider the following statement. I would rather be screened by the than ."
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
DON'T KNOW
Please consider the following statement. I feel that the screening process at this airport was consistent with policies at other airports."
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
DON'T KNOW
Please consider the following statement. The amount of time it took to be screened by the was reasonable."
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
DON'T KNOW
Please consider the following statement. I feel that I was adequately informed about the before I arrived at the passenger security checkpoint today."
STRONGLY AGREE
AGREE
DISAGREE
STRONGLY DISAGREE
DON'T KNOW
Overall, the security screening process was efficient and passenger-friendly.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
Overall, the security screening process was thorough and professional.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
The time required for security screening was reasonable.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
#
Question Category
23
Experience at Checkpoint
OMB Approved
24
Experience at Checkpoint
OMB Approved
25
Experience at Checkpoint
OMB Approved
26
Experience at Checkpoint
OMB Approved
27
Experience at Checkpoint
New
28
Satisfaction with Wait Time
OMB Approved
29
Satisfaction with Wait Time
OMB Approved
30
Satisfaction with Wait Time
OMB Approved
31
Satisfaction with Wait Time
OMB Approved
32
Satisfaction with Wait Time
OMB Approved
33
Satisfaction with Wait Time
OMB Approved
34
Satisfaction with Screening Time
OMB Approved
35
Satisfaction with Screening Time
OMB Approved
36
Satisfaction with Screening Time
OMB Approved
37
Satisfaction with Screening Time
OMB Approved
38
Separation from Belongings
OMB Approved
39
Separation from Belongings
OMB Approved
40
Separation from Others in Party
OMB Approved
41
Separation from Others in Party
OMB Approved
42 Stress Level
Status
OMB Approved
OMB Question #
Question
Response
23
There was enough space in front of the X-Ray area to allow you to prepare.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
24
The flow of passengers through the checkpoint gave you enough time to prepare.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
25
There was enough space for you to gather your belongings after security.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
26
The checkpoint environment helped you to focus on the security process.
NO OPINION OR DOES NOT APPLY
STRONGLY DISAGREE
DISAGREE
NEITHER AGREE NOR DISAGREE
AGREE
STRONGLY AGREE
N/A
If you traveled with a child / children today 12 years old or younger, how would you rate their screening?
EXCESSIVE
APPROPRIATE
INADEQUATE
DON'T KNOW
27
Was the length of time you waited in line before the passenger security checkpoint. . .
MUCH LONGER THAN I EXPECTED
LONGER THAN I EXPECTED
ABOUT WHAT I EXPECTED
SHORTER THAN I EXPECTED
MUCH SHORTER THAN I EXPECTED
I HAD NO EXPECTATION
28
How long in advance did you arrive at the airport before your flight departure?
LESS THAN 1 HOUR
2 HOURS
3 HOURS
4 OR MORE HOURS
29
How satisfied were you with the length of time you waited in line before the passenger security checkpoint?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
30
How acceptable was the length of time you waited in line at the security screening checkpoint?
COMPLETELY ACCEPTABLE
ACCEPTABLE
NEITHER ACCEPTABLE NOR UNACCEPTABLE
UNACCEPTABLE
COMPLETELY UNACCEPTABLE
31
How long, in minutes, did you wait in line before you passed through the walk-through metal detector?
OPEN-ENDED
32
How long did you wait in line before you passed through the walk-through metal detector?
0 to 15 minutes
15 to 30 minutes
30 to 45 minutes
45 to 60 minutes
More than 60 minutes
33
How satisfied were you with the amount of time it took to screen you and your carry-on items?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
34
How acceptable was the amount of time it took to complete the security screening process?
COMPLETELY ACCEPTABLE
ACCEPTABLE
NEITHER ACCEPTABLE NOR UNACCEPTABLE
UNACCEPTABLE
COMPLETELY UNACCEPTABLE
35
What is the maximum acceptable security screening time for you from the moment you enter the queuing line to when you leave the checkpoint?
OPEN-ENDED
36
What is the maximum acceptable time you think it should take to complete the checkpoint security screening process? Up to:
5 minutes
10 minutes
15 minutes
20 minutes
25 minutes
30 minutes
35 minutes
40 minutes
Other
37
If you were separated from your carry-on items, could you maintain visual contact with the items at all times?
YES
NO
DON'T KNOW
WAS NOT SEPARATED FROM MY CARRY-ON ITEMS
38
If you were separated from your carry-on items, were you able to see your items at all times?
NO
YES
I WAS NOT SEPARATED FROM MY CARRY-ON ITEMS
39
During any point in the screening process, were you separated from any other people with whom you were traveling?
NO
YES
I WAS NOT TRAVELING WITH ANYONE
40
If you were separated from your travel companion(s), were you able to see them and speak with them at all times?
NO
YES
I WAS NOT TRAVELING WITH ANYONE
41
How comfortable were you with your experience at the security screening checkpoint?
VERY RELAXED SLIGHTLY RELAXED
NEITHER RELAXED NOR STRESSED SLIGHTLY STRESSED
VERY STRESSED
43 Convenience of Divesting
OMB Approved
42
Did the at the checkpoint make the security screening process: EASY
VERY EASY EASY
SOMEWHAT DIFFICULT VERY DIFFICULT
DIFFICULT
#
Question Category
Status
OMB Question #
44 Convenience of Divesting
45 Quality of Communication
OMB Approved
OMB Approved
46 Quality of Checkpoint Communication
OMB Approved
47 Quality of Checkpoint Communication
OMB Approved
48 Quality of Checkpoint Communication
OMB Approved
49 Quality of Checkpoint Communication
OMB Approved
50 Quality of Checkpoint Communication
OMB Approved
51 Quality of Checkpoint Communication
OMB Approved
52 Quality of Checkpoint Communication
OMB Approved
53 Quality of Checkpoint Communication
OMB Approved
54 Quality of Checkpoint Communication
OMB Approved
55 Quality of External Communication
56 Quality of External Communication
OMB Approved
OMB Approved
57 Quality of Printed or Posted Materials
OMB Approved
58 Quality of Printed or Posted Materials
OMB Approved
59 Quality of Printed or Posted Materials
OMB Approved
Question
43
60
Quality of Printed or Posted Materials
OMB Approved
61
Quality of Printed or Posted Materials
OMB Approved
62
Quality of Printed or Posted Materials
OMB Approved
63
Quality of Printed or Posted Materials
OMB Approved
64
Quality of Printed or Posted Materials
OMB Approved
65
Quality of Printed or Posted Materials
OMB Approved
66
Quality of Printed or Posted Materials
OMB Approved
67
Quality of Printed or Posted Materials
OMB Approved
68
Customer Service - Personnel Courtesy
OMB Approved
69
Customer Service - Personnel Courtesy
OMB Approved
70
Customer Service - Personnel Attentiveness to Duty
OMB Approved
71
Customer Service - Personnel Attentiveness to Duty
OMB Approved
72
Customer Service - Checkpoint Environment
OMB Approved
73
Customer Service - Checkpoint Environment
OMB Approved
74
Passenger Demographic Information - General
OMB Approved
75
Passenger Demographic Information - General
OMB Approved
Response
From start to finish how easy was it for you to physically comply with the security requirements? Please explain.
44
What type of media has helped educate you on the passenger security process? (Please check all that apply.) TSA INTERNET SITE
AIRLINE OR TRAVEL SERVICE INTERNET SITE AIRPORT SIGNAGE
PRINTED INFORMATION PAMPHLETS TV/NEWSPAPER/RADIO/OTHER MEDIA
DISCUSSIONS WITH OTHER PASSENGERS/WORD OF MOUTH OTHER (PLEASE SPECIFY)
45
How satisfied were you with the way security procedures were explained to you at the passenger security checkpoint?
VERY SATISFIED SATISFIED DISSATISFIED
VERY DISSATISFIED DON'T KNOW
46
Were verbal instructions from the officers needed?
YES NO
47
If so, were instructions provided by the officers?
YES NO
48
Were the officers' verbal instructions clear?
YES NO
49
Were the officer's verbal instructions helpful?
YES NO
50
Were the officer's verbal instructions accurate?
YES NO
51
Were the officer's verbal instructions sufficient to complete security screening?
YES NO
52
Were officers courteous and professional in their interaction with you?
YES NO
53
Did the officers' uniforms present a professional appearance?
YES NO
54
How satisfied were you with the information about security procedures you received before you went to the airport (e.g., via the TSA web site)?
VERY SATISFIED SATISFIED DISSATISFIED
VERY DISSATISFIED DON'T KNOW
55
Before traveling today, how well informed were you about passenger security procedures?
WELL INFORMED SOMEWHAT INFORMED SLIGHTLY INFORMED POORLY INFORMED
56
Were additional printed materials needed at the checkpoint?
YES NO
57
If so, were printed materials provided?
YES NO
58
Were printed materials clear?
YES
NO
59
Were printed materials helpful in moving you through the checkpoint?
YES
NO
60
Were printed materials accurate?
YES
NO
61
Were printed materials sufficient?
YES
NO
62
Did signage effectively guide you through the security process?
YES
NO
63
Did signage clearly explain TSA's requirements?
YES
NO
64
Did signage clearly explain new technology at the checkpoint?
YES
NO
65
Was it easy to find information on how to prepare for the security checkpoint experience before coming to the airport?
YES
NO
How satisfied were you with the information about security procedures you received at the airport (e.g., via the signs and/or television monitors at the checkpoint or information conveyed by TSA
66
personnel during the screening process)?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
67
How satisfied were you with the courtesy of the passenger security screeners?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
68
How courteous were the security screeners you saw at the checkpoint?
VERY COURTEOUS
SOMEWHAT COURTEOUS
NEUTRAL
NOT VERY COURTEOUS
NOT AT ALL COURTEOUS
69
How satisfied were you with the passenger security screeners' attentiveness to their duties?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
70
How would you rate the thoroughness of passenger screening you received?
EXCESSIVE
APPROPRIATE
INADEQUATE
DON'T KNOW
71
How satisfied were you with the environmental aspects (lighting, temperature, amount of space, etc.) of the security checkpoint?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
72
How satisfied were you with the cleanliness of the security checkpoint?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
73
What is your age range?
UNDER 30
30-49
50-69
70 OR ABOVE
74
How old are you?
under 20
between 20 and 29
between 30 and 39
between 40 and 49
between 50 and 59
between 60 and 69
between 70 and 79
over 79
#
Question Category
76
Passenger Demographic Information - General
Status
OMB Approved
OMB Question #
75
Question
77
Passenger Demographic Information - Purpose of Travel
OMB Approved
76
Response
What is your gender?
FEMALE
MALE
What is the purpose of your trip today?
BUSINESS
LEISURE
OTHER
78
Passenger Demographic Information - Frequency of Travel
OMB Approved
77
About how many round trip commercial airline flights have you taken in the last 12 months (INCLUDING THIS ONE)?
1-2
3-5
6-9
10-19
20 OR MORE
79
Miscellaneous
OMB Approved
78
80
Baggage Screening Area
OMB Approved
79
Do you have additional comments about your experience through the passenger security checkpoint today?
OPEN-ENDED
How satisfied were you overall with your experience at the checked baggage screening area?
VERY SATISFIED
SATISFIED
DISSATISFIED
VERY DISSATISFIED
DON'T KNOW
81
Baggage Screening Area
OMB Approved
82
Airline Ticket Counter
OMB Approved
80
Was the length of time you waited in line at the baggage screening area…
MUCH LONGER THAN I EXPECTED
LONGER THAN I EXPECTED
ABOUT WHAT I EXPECTED
SHORTER THAN I EXPECTED
MUCH SHORTER THAN I EXPECTED
I HAD NO EXPECTATION
81
Was the length of time you waited in line at the airline ticket counter…
MUCH LONGER THAN I EXPECTED
LONGER THAN I EXPECTED
ABOUT WHAT I EXPECTED
SHORTER THAN I EXPECTED
MUCH SHORTER THAN I EXPECTED
I HAD NO EXPECTATION
| File Type | application/pdf |
| Author | tracy.waterson |
| File Modified | 2014-09-25 |
| File Created | 2014-09-25 |