Form 0 Insurance Website Customer Satisfaction Survey

RI 10-72, Customer Satisfaction Survey (How Has the OPM Served You)

PART Survey - Insurance Core Survey

Insurance website CSS core survey

OMB: 3206-0236

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OMB Approved

No. 3206-0236

Insurance Website Customer Satisfaction Survey

Public Burden Statement

We estimate this feedback survey will take an average of 1 minute to complete, 3 minutes if additional comments are included. Send comments regarding our time estimate or any other aspect of this form, including suggestions for reducing completion time, to the Office of Personnel Management, Program Planning and Evaluation Group, Angelo Cueto, (3206-0236), 1900 E. Street N.W., Washington, DC. 20415-7900. The OMB number 3206-0236 is currently valid. OPM may not collect this information, and you are not required to respond, unless this number is displayed.


Please take a minute to answer these questions about the Federal Benefits website.  We appreciate your feedback.

 

1.  The information on the website is clearly written and easy to understand.

 Very dissatisfied

 Dissatisfied

 Neither dissatisfied nor satisfied

 Satisfied

 Very satisfied

 

2.  The information on the website met my needs to make health insurance decisions.

 Very dissatisfied

 Dissatisfied

 Neither dissatisfied nor satisfied

 Satisfied

 Very satisfied

 

3.  The layout of the website is well-organized and clear.

 Very dissatisfied

 Dissatisfied

 Neither dissatisfied nor satisfied

 Satisfied

 Very satisfied

 

4.  Overall, how satisfied are you with the website?

 Very dissatisfied

 Dissatisfied

 Neither dissatisfied nor satisfied

 Satisfied

 Very satisfied

 

5.  Are you:

 A Federal employee

 A Federal retiree / annuitant

 Other

 

  1. Please add any additional comments or suggestions.


File Typeapplication/msword
File TitleTITLE OF SURVEY
AuthorMEWindsor
Last Modified ByMEWindsor
File Modified2009-05-22
File Created2009-05-20

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