Collection of Qualitative Feedback on Agency Service Delivery

ICR 201402-1545-004

OMB: 1545-2256

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2014-05-30
Supporting Statement B
2014-05-30
Supporting Statement A
2014-05-30
ICR Details
1545-2256 201402-1545-004
Historical Active
TREAS/IRS
Collection of Qualitative Feedback on Agency Service Delivery
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 05/30/2014
Retrieve Notice of Action (NOA) 03/21/2014
Corrected supporting statements.
  Inventory as of this Action Requested Previously Approved
05/31/2017 36 Months From Approved
3,000,150 0 0
800,040 0 0
1,000,000 0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  
None

Not associated with rulemaking

  78 FR 72151 12/02/2013
79 FR 9588 02/19/2014
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 3,000,150 0 0 3,000,150 0 0
Annual Time Burden (Hours) 800,040 0 0 800,040 0 0
Annual Cost Burden (Dollars) 1,000,000 0 0 1,000,000 0 0
Yes
Miscellaneous Actions
No
This is a new collection.

$1,000,000
No
No
No
No
No
Uncollected
Andrea Schneider 240 613-2594

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/21/2014


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