OMB control number
Collection of Qualitative Feedback on Agency Service Delivery
OMB 1545-2256 · TREAS/IRS.
OMB 1545-2256
This collection of information is necessary to enable the IRS to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the IRS's programs.
The latest form for Collection of Qualitative Feedback on Agency Service Delivery expires 2026-11-30 and is listed under ICR 202504-1545-015.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 1545-2256 Change Request -add burden_6-3-2025.docx | Justification for No Material/Nonsubstantive Change |
 1545-2256 Change Request -add burden.docx | Justification for No Material/Nonsubstantive Change |
| 1545-2256 Supporting Statement B.docx | Supporting Statement B |
| 1545-2256 Supporting Statement A-add burden 6-3-2025.docx | Supporting Statement A |
| 1545-2256 Supporting Statement A-add burden.docx | Supporting Statement A |
 Voicebot Surveys |
Other-survey |
| Chatbot personality unmoderated usability testing |
Other-Screener Questionnaire |
| WISS RG3 Usability Testing - OLA |
Other-Moderator Guide |
| 2024 Taxpayer Experience Research Interview |
Other-Moderator's Guide |
| Exploratory Interview + Usability Test into Taxpayer Experiences with Digital Asset Reporting |
Other-Script |
| Survey on Taxpayer Experiences and Preferences in Digital Asset Reporting |
Other-Survey |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202504-1545-015 | No material or nonsubstantive change to a currently approved collection | 2025-05-01 | ||
| 202308-1545-012 | Extension without change of a currently approved collection | 2023-08-30 | Approved without change | |
| 202003-1545-011 | Extension without change of a currently approved collection | 2020-06-29 | Approved without change | |
| 201704-1545-039 | Extension without change of a currently approved collection | 2017-05-30 | Approved without change | |
| 201402-1545-004 | New collection (Request for a new OMB Control Number) | 2014-03-21 | Approved with change |
OMB Details
Survey on Taxpayer Experiences and Preferences in Digital Asset Reporting
Federal Enterprise Architecture: General Government - Taxation Management