Collection of Qualitative Feedback on Agency Service Delivery

ICR 202003-1545-011

OMB: 1545-2256

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2020-05-28
Supporting Statement A
2020-06-23
ICR Details
1545-2256 202003-1545-011
Active 201704-1545-039
TREAS/IRS
Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 08/18/2020
Retrieve Notice of Action (NOA) 06/29/2020
  Inventory as of this Action Requested Previously Approved
08/31/2023 36 Months From Approved 08/31/2020
24,636 0 24,636
10,000 0 10,000
0 0 80,560

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  
None

Not associated with rulemaking

  85 FR 18330 04/01/2020
85 FR 39040 06/29/2020
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 24,636 24,636 0 0 0 0
Annual Time Burden (Hours) 10,000 10,000 0 0 0 0
Annual Cost Burden (Dollars) 0 80,560 0 -80,560 0 0
No
No

$80,560
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Michael Lin 202 317-6381

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/29/2020


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