Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Online Section 106 Review Portal (e-106) Feedback Form	New
Online Consumer Complaint Portal Feedback Form	New
Evaluation of the Developing with Accessibility (DevAcc) Event Form	Unchanged
FCC GENERIC Supporting Statement 021114.docx Supporting Statement A	2014-02-18
Generic Clearance Submission Template.doc Supplementary Document	2011-05-04
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.doc Supporting Statement B	2011-05-04

IC Document Collections

IC ID	Document Title	Status
226857	High Cost CAF Compliance Outreach Other-Small Discussion	New
222859	Surveys Other-Survey	New
221235	Call Center Survey Other-Survey Question	New
219023	Rural Health Care Program Other-Survey	New
218894	Non-Complaint Communications Towers Survey Other-Survey	New
217267	Daily Digest Survey Other-Survey	New
215749	Online Section 106 Review Portal (e-106) Feedback Form	New
213610	Online Consumer Complaint Portal Feedback Form	New
213477	47 CFR 43.62 Electronic Filing System Usability Testing Other-Screen Shots	New
204149	Evaluation of the Developing with Accessibility (DevAcc) Event Form	Unchanged
203652	APCO Focus Group on FCC Website Usability Other-Script for focus groups	Unchanged

ICR Details

OMB Control No: 3060-1149	ICR Reference No: 201402-3060-011
Status: Historical Active	Previous ICR Reference No: 201103-3060-038
Agency/Subagency: FCC	Agency Tracking No: OMD
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/04/2014
	Date Received in OIRA: 04/28/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2017	36 Months From Approved	06/30/2014
Responses	259,600	0	259,600
Time Burden (Hours)	43,267	0	43,267
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): US Code: 44 USC 3501 Name of Law: Paperwork Reduction Act
   EO: EO 12862 Name/Subject of EO: OMB regulations
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 9205	02/18/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 23352	04/28/2014
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
Online Section 106 Review Portal (e-106) Feedback	None	Online Section 106 Review Portal (e-106) Feedback Form
Rural Health Care Program
Online Consumer Complaint Portal Feedback	None	Feedback Form for the FCC's New Consumer Complaint System
Call Center Survey
APCO Focus Group on FCC Website Usability
Daily Digest Survey
High Cost CAF Compliance Outreach
Non-Complaint Communications Towers Survey
47 CFR 43.62 Electronic Filing System Usability Testing
Surveys
Evaluation of the Developing with Accessibility (DevAcc) Event	None	Evaluation of the Developing with Accessibility (DevAcc) Event

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	259,600	259,600	0	0	0	0
Annual Time Burden (Hours)	43,267	43,267	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection in support of OMB's new generic fast-track process. Resulting in additional burdens on the public.

---

Annual Cost to Federal Government: $20,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/28/2014

---