30 day notice

2014-04526.pdf

Customer Satisfaction Surveys

30 day notice

OMB: 3206-0236

Document [pdf]
Download: pdf | pdf
Federal Register / Vol. 79, No. 40 / Friday, February 28, 2014 / Notices
is only available in carbon-hard copy
format.
Request for Comment: Peace Corps
invites comments on whether the
proposed collection of information is
necessary for proper performance of the
functions of the Peace Corps, including
whether the information will have
practical use; the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the information
to be collected; and, ways to minimize
the burden of the collection of
information on those who are to
respond, including through the use of
automated collection techniques, when
appropriate, and other forms of
information technology.
This notice issued in Washington, DC, on:
February 25, 2014.
Denora Miller,
FOIA/Privacy Act Officer, Management.
[FR Doc. 2014–04486 Filed 2–27–14; 8:45 am]
BILLING CODE 6051–01–P

OFFICE OF PERSONNEL
MANAGEMENT
Submission for Review: Customer
Satisfaction Surveys, OMB Control No.
3206–0236
U.S. Office of Personnel
Management.
ACTION: 30-Day Notice and request for
comments.
AGENCY:

The Office of Personnel
Management (OPM) offers the general
public and other federal agencies the
opportunity to comment on an
information collection request (ICR)
3206–0236, Customer Satisfaction
Surveys. As required by the Paperwork
Reduction Act of 1995, (Pub. L. 104–13,
44 U.S.C. chapter 35) as amended by the
Clinger-Cohen Act (Pub. L. 104–106),
OPM is soliciting comments for this
collection. The information collection
was previously published in the Federal
Register on December 26, 2013 at 78 FR
78415 allowing for a 60-day public
comment period. No comments were
received for this information collection.
The purpose of this notice is to allow an
additional 30 days for public comments.
The Office of Management and Budget
is particularly interested in comments
that:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the

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proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
DATES: Comments are encouraged and
will be accepted until March 31, 2014.
This process is conducted in accordance
with 5 CFR 1320.1.
ADDRESSES: Interested persons are
invited to submit written comments on
the proposed information collection to
the Office of Information and Regulatory
Affairs, Office of Management Budget,
725 17th Street NW., Washington, DC
20503, Attention: Desk Officer for the
Office of Personnel Management or sent
via electronic mail to oira_submission@
omb.eop.gov or faxed to (202) 395–6974.
FOR FURTHER INFORMATION CONTACT: A
copy of this ICR, with applicable
supporting documentation, may be
obtained by contacting the Office of
Information and Regulatory Affairs,
Office of Management Budget, 725 17th
Street NW., Washington, DC 20503,
Attention: Desk Officer for the Office of
Personnel Management or sent via
electronic mail to oira_submission@
omb.eop.gov or faxed to (202) 395–6974.
SUPPLEMENTARY INFORMATION: The Office
of Personnel Management (OPM) leads
Federal agencies in shaping human
resources management systems to
effectively recruit, develop, manage and
retain a high quality and diverse
workforce. Customer service surveys are
valuable tools to gather information
from our customers so we can design
and implement new ways to improve
our performance to meet their needs.
This collection request includes surveys
that we currently use or plan to use
during the next three years to measure
our performance in providing services
to meet our customer needs. The survey
instruments include direct mail,
telephone contact, focus groups and
web exit surveys. Our customers
include the general public, Federal
benefit recipients, Federal agencies and
Federal employees. We estimate 911,232
customer service surveys will be
completed in the next 3 years. The time
estimate varies from 2 minutes to 25
minutes to complete. The estimated
burden is 55,587 hours over the next 3
years.

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U.S. Office of Personnel Management.
Katherine Archuleta,
Director.
[FR Doc. 2014–04526 Filed 2–27–14; 8:45 am]
BILLING CODE 6325–47–P

OFFICE OF PERSONNEL
MANAGEMENT
Submission for Review: Performance
Measurement Surveys, OMB Control
No. 3206–0253
U.S. Office of Personnel
Management.
ACTION: 30-Day notice and request for
comments.
AGENCY:

The Office of Personnel
Management (OPM) offers the general
public and other Federal agencies the
opportunity to comment on an
information collection request (ICR)
3206–0253, Performance Measurement
Surveys. As required by the Paperwork
Reduction Act of 1995 (Pub. L. 104–13,
44 U.S.C. chapter 35) as amended by the
Clinger-Cohen Act (Pub. L. 104–106),
OPM is soliciting comments for this
collection. The information collection
was previously published in the Federal
Register on December 26, 2013 at 78 FR
78416 allowing for a 60-day public
comment period. No comments were
received for this information collection.
The purpose of this notice is to allow an
additional 30 days for public comments.
The Office of Management and Budget
is particularly interested in comments
that:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
DATES: Comments are encouraged and
will be accepted until April 29, 2014.
This process is conducted in accordance
with 5 CFR 1320.1.
SUMMARY:

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