Qualitative Feedback on OCC Service Delivery - Fast Track Process

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Supporting Statement.docx	Supporting Statement A	Uploaded 2014-03-18	Available
Sample Instrument for Fast Track Clearance.rtf	Supplementary Document	Uploaded 2011-03-28	Available
Draft Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-03-28	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
207670	Office of the Comptroller of the Currency - Office of Minority and Women Inclusion (OMWI) Vendor Outreach Session - Successfully Navigating Alphabet Soup	Other-Vendor Outreach Session - Successfully Navigating Alphabet	Removed
205616	Office of the Comptroller of the Currency - Office of Minority and Women Inclusion (OMWI) Vendor Outreach Session	Other-Customer Feedback Survey	Removed

ICR Details

OMB Control No: 1557-0248	ICR Reference No: 201403-1557-004
Status: Historical Inactive	Previous ICR Reference No: 201103-1557-007
Agency/Subagency: TREAS/OCC	Agency Tracking No:
Title: Qualitative Feedback on OCC Service Delivery - Fast Track Process
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 07/17/2014
	Date Received in OIRA: 05/16/2014
Terms of Clearance: Agency will resubmit the fast-track generic clearance request in the appropriate format.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	36 Months From Approved	07/31/2014
Responses	6,025	0	6,025
Time Burden (Hours)	1,600	0	1,600
Cost Burden (Dollars)	0	0	0

---

Abstract: The OCC is seeking approval to renew its generic clearance for its fast track clearance process. It is used to obtain fast track approval for obtaining qualitative customer feedback to improve service delivery by providing insights on perceptions and opinions.

---

Authorizing Statute(s): US Code: 12 USC 1 et seq. Name of Law: The National Bank Act
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 11500	02/28/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 28595	05/16/2014
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 0

---

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase in burden is due to the fact that this is a new collection.

---

Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/16/2014

---