VE Feedback Tool: eComment Card

VE Feedback Tool Fact Sheet
Fast Track Generic Clearance
Instrument Link:
https://survey.voice.medallia.com/?vavoice-vftsurvey#
Scope of Project:
•

A digital comment card with four closed-ended questions and one open-ended question
has been configured in an online tool.

•

The comment card links will be disseminated to VA Staff and Veterans via printed
materials (facility-placed posters, electronic signage, and other printed materials), va.gov
facility-specific articles, social media (such as official VA Facebook and Twitter
accounts) and the GovDelivery service.

•

To best support enterprise-wide rollout, this pre-test will develop and test a low cost and
straightforward model for evaluating the clarity of comments and content.

•

The comment card will be taken down after 14 days. Responses will be pulled from the
tool and analyzed for themes and patterns and subsequently documented in the Patient
Advocate Tracking System (PATS).

•

The proof of concept will be refined throughout the life cycle of the project.

•

Comment card questions will not vary by participant or by material.

Screenshots:
Figure 1 below provides depicts the introduction question and instructions to audiences.

Figure 2 below depicts the notification regarding Respondent Burden.

VE Feedback Tool Fact Sheet
Fast Track Generic Clearance
Figure 3 below lists the materials that will be shown to each audience as a revised or original version.

Figure 4 below provides a list of the requested fields supporting the veteran contact process.