The Global Intellectual Property
Academy (GIPA) was established in 2006 to offer training programs
on enforcement of intellectual property rights, patents,
trademarks, and copyrights. These training programs are designed to
meet the specific needs of foreign government officials concerning
the various intellectual property topics. These training programs
are instrumental in the USPTO achieving its objectives of halting
intellectual property theft and advancing intellectual property
right policies. Therefore, the United States Patent and Trademark
Office (USPTO) is requesting approval to conduct voluntary customer
satisfaction surveys to obtain feedback from the participants of
GIPA's training programs. This information collection contains
three voluntary customer satisfaction surveys: pre-program,
post-program, and alumni.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
For this renewal, the USPTO
expects that the total annual responses will be 650 and the total
annual burden hours will be 163, a decrease of 850 responses and
212 burden hours. This decrease in burden hours and responses is
due to fewer programs being conducted.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.