The Global Intellectual Property Academy (GIPA) was established in 2006 to offer training programs on enforcement of intellectual property rights, patents, trademarks, and copyrights. These training programs are designed to meet the specific needs of foreign government officials concerning the various intellectual property topics. These training programs are instrumental in the USPTO achieving its objectives of halting intellectual property theft and advancing intellectual property right policies. Therefore, the United States Patent and Trademark Office (USPTO) is requesting approval to conduct voluntary customer satisfaction surveys to obtain feedback from the participants of GIPA's training programs. This information collection contains three voluntary customer satisfaction surveys: pre-program, post-program, and alumni.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
For this renewal, the USPTO expects that the total annual responses will be 650 and the total annual burden hours will be 163, a decrease of 850 responses and 212 burden hours. This decrease in burden hours and responses is due to fewer programs being conducted.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.