National Science Foundation Surveys to Measure Customer Satisfaction

Forms and Documents

Document	Type	Status	Availability
Supporting Statement for 3145-0157 2014 July.docx	Supporting Statement B	Uploaded 2014-07-18	Available
Supporting Statement for 3145-0157 2014.docx	Supporting Statement A	Uploaded 2014-05-30	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
224255	National Science Digital Library/Distributed Learning (NSDL) Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
220255	UNAVCO User Satisfaction Survey	Other-Customer Satisfaction Survey	New
219117	Principal Investigator Survey - Ecology and Evolution of Infectious Diseases Retrospective	Other-Customer Satisfaction Survey	New
218471	Principal Investigator Response Mechanism Process	Other-Customer Satisfaction Survey	New
216380	NSF Proposal Submission Process - Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
213879	Division of Research on Learning Survey on Science Learning+ Phase 1	Other-Customer Satisfaction Survey	New
213694	Card Sorting of Topic-Based Navigation for the www.nsf.gov website	Other-Card-sorting exercise	New

ICR Details

OMB Control No: 3145-0157	ICR Reference No: 201405-3145-001
Status: Historical Active	Previous ICR Reference No: 201107-3145-003
Agency/Subagency: NSF	Agency Tracking No:
Title: National Science Foundation Surveys to Measure Customer Satisfaction
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/21/2014
	Date Received in OIRA: 05/30/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2017	36 Months From Approved	09/30/2014
Responses	31,500	0	31,500
Time Burden (Hours)	10,500	0	10,500
Cost Burden (Dollars)	0	0	0

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Abstract: The Presidential requirements in E.O. 12862, "Setting Customer Service Standards," established an ongong need for the National Science Foundation (NSF) to engage in an interactive process of collecting information and using it to improve program services and processes.

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Authorizing Statute(s): US Code: 42 USC 1861 et seq. Name of Law: National Science Foundation Act of 1950
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 10574	02/25/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 31145	05/30/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
National Science Digital Library/Distributed Learning (NSDL) Customer Satisfaction Survey
NSF Proposal Submission Process - Customer Satisfaction Survey
Division of Research on Learning Survey on Science Learning+ Phase 1
UNAVCO User Satisfaction Survey
Principal Investigator Response Mechanism Process
Principal Investigator Survey - Ecology and Evolution of Infectious Diseases Retrospective
Card Sorting of Topic-Based Navigation for the www.nsf.gov website

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	31,500	31,500	0	0	0	0
Annual Time Burden (Hours)	10,500	10,500	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/30/2014

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