Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form MF 4306 Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Form and Instruction	New
2700-0153.Renewal.SuppStmt.06.2014 Final.doc Supporting Statement A	2014-07-24
2700-0153. FRN 30-day.June 2014.pdf Supplementary Document	2014-06-29
2700-0153. FRN.60day April 22.2014.pdf Supplementary Document	2014-06-29
2700-0153. Historical Data 2011 to 2014..doc Supplementary Document	2014-06-29

IC Document Collections

IC ID	Document Title	Status
216017	My NASA Data. Learning Content (Satisfaction Survey for Educators) Other-survey	New
215987	My NASA Data Website. Basic User Survey (one Time Test for Clarity/Comprehensibility) Other-Opt Out Screen	New
215766	MY NASA DATA Survey for Educators (Website Access and Navagation) Other-Survey	New
213625	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Form and Instruction	New
213623	Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Other-Survey (web based)	New
213264	NASA ESD Survey/Incident Management Other-Survey	New
213263	NASA Customer Satisfaction Survey for IT Requests Other-Survey	New

ICR Details

OMB Control No: 2700-0153	ICR Reference No: 201406-2700-008
Status: Historical Active	Previous ICR Reference No: 201105-2700-002
Agency/Subagency: NASA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/31/2014
	Date Received in OIRA: 06/30/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under the generic approval, NASA must do the following: 1) Unless the Agency is using multiple modes of collection (e.g. paper forms and electronic submissions), provide a Generic Clearance Submission template for each Instrument: 2) If NASA is using multiple modes of collection (e.g. paper forms and electronic submissions), the same Generic Submission template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2017	36 Months From Approved	07/31/2014
Responses	18,780	0	60,000
Time Burden (Hours)	1,530	0	15,000
Cost Burden (Dollars)	0	0	15,000

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	14 FR 38	04/22/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	14 FR 50	06/30/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
MY NASA DATA Survey for Educators (Website Access and Navagation)
My NASA Data Website. Basic User Survey (one Time Test for Clarity/Comprehensibility)
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery	MF 4306	MSFC Customer Feedback
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
My NASA Data. Learning Content (Satisfaction Survey for Educators)
NASA Customer Satisfaction Survey for IT Requests
NASA ESD Survey/Incident Management

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	18,780	60,000	0	0	-41,220	0
Annual Time Burden (Hours)	1,530	15,000	0	0	-13,470	0
Annual Cost Burden (Dollars)	0	15,000	0	0	-15,000	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $7,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/29/2014

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