COMMENT CARD QUESTIONS
Fee-based Services
Based on your experience with our [LOCATION – CITY, STATE or CITY, COUNTRY or HQ OFFICE NAME] office, how likely is it that you would recommend the U.S. Department of Commerce, U.S. Commercial Service?
Definitely Would Not 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Definitely Would 10
Please indicate how well the U.S. Department of Commerce, U.S. Commercial Service met your objectives
[mutually agreed upon objective is pushed to card]
Objectives Not Met 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Objectives Completely Met 10
How satisfied are you with the timeliness of our assistance provided?
Very Dissatisfied 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. - 9. – Very Satisfied 10
Comments/Suggestions:
Events
Based on your experience at [EVENT NAME], how likely is it that you would recommend the U.S. Department of Commerce, U.S. Commercial Service?
Definitely Would Not 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Definitely Would 10
Please indicate how well the U.S. Department of Commerce, U.S. Commercial Service met your objectives
[objective defined in event record is pushed to card]
Objectives Not Met 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Objectives Completely Met 10
Comments/Suggestions:
Counseling/Non-fee based Services
Based on your experience with our [LOCATION – CITY, STATE or CITY, COUNTRY or HQ OFFICE NAME] office, how likely is it that you would recommend the U.S. Department of Commerce, U.S. Commercial Service?
Definitely Would Not 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Definitely Would 10
What type of information or assistance did you seek in your most recent interaction with [LOCATION – CITY, STATE or CITY, COUNTRY or HQ OFFICE NAME] office? (check all that apply)
Completing export/shipping documentation
Complying with foreign (and domestic) regulations, standards, certifications, and licenses
Gathering market or competitive intelligence
Developing a strategy to begin exporting, enter new markets, and/or expand export sales
Obtaining marketing/media exposure overseas
Identifying and /or arranging appointments with foreign partners, distributors and buyers
Overcoming a market access barrier/unfair trade practice/intellectual property issue
Competing for a foreign government procurement
Other: Please specify
Please indicate how well the U.S. Department of Commerce, U.S. Commercial Service met the objectives you selected above
Objectives Not Met 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Objectives Completely Met 10
Comments/Suggestions:
Comment Cards for EVENTS may additionally contain any or none of the following questions:
How did you first hear about [EVENT NAME]?
Direct Mail
Magazine/Newspaper
Newsletter
Phone call
Social Media (Twitter, LinkedIn)
Website
Trade Specialist (U.S. Commercial Service - U.S. Export Assistance Center)
Commercial Officer with the Commercial Section of American Embassy/Consulate
Commercial Specialist with the Commercial Section of American Embassy/Consulate
Other
Please specify
1'Referral (business or personal connection' | 2'Referral (government agency)' | 3'Local event, workshop, or seminar' | 4'DOC - CS direct outreach' | 5'Used DOC / CS services/assistance in the past' | 6'Trade/Industry journal' | 7'Export.gov website' | 8'Social media' | 9'Other - Please Specify:_______'
After participating in [EVENT NAME], do you plan to use the U.S. Commercial Service (U.S. Export Assistance Center, American Embassy/Consulate) to help you identify or develop new international business?
Yes
No
Undecided
Not at All 1. - 2. - 3. - 4. - 5. - 6. - 7. - 8. – 9 Very Well 10
How well did [OFFICE] understand your needs and objectives?
How professional was [OFFICE] in your interactions?
How closely did [OFFICE] follow your timeline?
How knowledgeable was [OFFICE]?
How clear was the information you were provided?
To what extent did GM help you connect to foreign buyers/partners/contacts or other market intelligence that would have been difficult to identify/access otherwise?
To what extent was the market intelligence/information received useful?
To what extent where the foreign buyers/partners/contacts provided the right ones with whom to do business
To what extent was our counseling/advice useful?
If staff could not help them correctly, to what extent did they receive a referral to the right contacts
To what extent was the information they received helpful for them to understand overall market conditions
To what extent did they improve their profile and credibility in foreign markets
Government Customer Experience Index (GCXi).
The questions are, from 1 to 5:
1. Rate your overall satisfaction with the experience with XXXX
2. How satisfied are you with your ability to obtain the information you needed? [this is supposed to be task completion so the wording can be modified to reflect your specific agency or program]
3. How likely are you to recommend XXXX to a friend or college?
4. How likely are you to use this site again?
SelectUSA
Based on your experience with our [LOCATION – CITY, STATE or CITY, COUNTRY or HQ OFFICE NAME] office, how likely is it that you would recommend SelectUSA?
Definitely Would Not 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Definitely Would 10
Please indicate how well SelectUSA met your objectives
[mutually agreed upon objective is pushed to card]
Objectives Not Met 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - Objectives Completely Met 10
Comments/Suggestions:
To what extent were they satisfied with the information and documentation they received
To what extent were they satisfied with the referrals provided
To what extent were staff knowledgeable and competent about investment opportunities in Canada
2015 SelectUSA Investment Participant Survey
Survey Instructions: Thank you for participating in the 2015 SelectUSA Investment Summit. Please take a few moments to complete this short Summit survey which should take 5 to 10 minutes to complete. The results of this survey will be used to improve the management and content of future SelectUSA events.
Confidentiality: This information is confidential and for internal SelectUSA use only. Only compiled aggregate data will be provided to other parties, if requested. Your feedback will be anonymous.
What were your objectives for attending the 2015 SelectUSA Investment Summit? (Check all that apply)
Showcasing your locality
Cultivating existing relationships
Initiating new relationships
Learning how to invest in the United States
Learning where to invest in the United States
Learning about resources and tools to invest in the United States
Learning about resources and tools to attract investment in the United States
Obtaining an overall impression of the market situation
Overall, how well did the 2015 SelectUSA Investment Summit meet your objectives?
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10 Completely Met |
Please rate your level of satisfaction with the following aspects of the 2015 SelectUSA Investment Summit:
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1 Very Dissatisfied |
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10 Very Satisfied |
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Exhibit management* |
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Quality of venue |
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Amount of time to visit exhibits |
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Concurrent panel sessions |
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Keynote speakers |
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Plenary sessions |
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Matchmaking opportunities |
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Networking opportunities |
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Resources and tools |
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Online registration process |
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Conference website |
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SelectUSA Help Desk |
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Conference APP |
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*Ask only on version sent to Exhibitors
Overall, how satisfied are you with the 2015 SelectUSA Investment Summit?
1 Very Dissatisfied |
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10 Very Satisfied |
How likely are you to attend other SUSA events based on your experience at the 2015 SelectUSA Investment Summit?
1 Definitely Would Not |
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10 Definitely Would |
How likely are you to use SelectUSA services in the future based on your experience at the 2015 SelectUSA Investment Summit ?
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Name up to three (3) topics that you would like to see in next year’s Summit, which were not included in this year’s summit. 1)________________; 2)________________; 3)________________
Comments/Suggestions
2015 SelectUSA Investment
Participant Comment Card
Comment Card Instructions: Thank you for participating in the 2015 SelectUSA Investment Summit. Please take a few moments to complete this short Comment Card which should take 2-5 minutes to complete. The results of this Comment Card will be used to improve future SelectUSA events.
Confidentiality: This information is confidential and for internal SelectUSA use only. Your feedback will be anonymous.
Please rate the usefulness of this session, panel or speaker:
1 Not Useful At All |
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10 Very useful |
Please rate the quality of this session, panel or speaker
1 Poor |
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10 Excellent |
Please rate your overall satisfaction with this session, panel or speaker:
1 Very Dissatisfied |
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10 Very Satisfied |
Comments/Suggestions
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Leslie Britton |
| File Modified | 0000-00-00 |
| File Created | 2021-01-27 |