Surveys for User Satisfaction, Impact and Needs

ICR 201407-0625-001

OMB: 0625-0275

Federal Form Document

IC Document Collections
IC ID
Document
Title
Status
214689 New
ICR Details
0625-0275 201407-0625-001
Historical Active
DOC/ITA
Surveys for User Satisfaction, Impact and Needs
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 04/30/2015
Retrieve Notice of Action (NOA) 03/20/2015
  Inventory as of this Action Requested Previously Approved
04/30/2018 36 Months From Approved
30,000 0 0
5,000 0 0
125,000 0 0

The International Trade Administration provides a multitude of international trade related programs to help U.S. businesses. These programs include information products, services, and trade events. To accomplish its mission effectively, ITA needs ongoing feedback on its programs. This information collection item allows ITA to solicit clients' opinions about the use of ITA products, services, and trade events. To promote optimal use and provide focused and effective improvements to ITA programs, we are requesting approval for this clearance package; including: use of Comment Cards (i.e. transactional-based surveys) to collect feedback immediately after ITA assistance is provided to clients; use of annual surveys (i.e. relationship-based surveys) to gauge overall satisfaction, impact and needs for clients with ITA assistance provided over a period time; use of multiple data collection methods (i.e. web-enabled surveys sent via email, telephone interviews, automated telephone surveys, and in-person surveys via mobile devices/laptops/tablets at trade events/shows) to enable clients to conveniently respond to requests for feedback; and a forecast of burden hours. Without this information, ITA is unable to systematically determine the actual and relative levels of performance for its programs and products/services and to provide clear, actionable insights for managerial intervention. This information will be used for program evaluation and improvement, strategic planning, allocation of resources and stakeholder reporting.

US Code: 15 USC 1512 et seq. and 15 U.S.C. 171 Name of Law: Powers and Duties of Department
  
None

Not associated with rulemaking

  79 FR 64169 10/28/2014
80 FR 2097 01/15/2015
No

1
IC Title Form No. Form Name
Surveys for User Satisfaction, Impact and Needs ITA-XXXXP, ITA-XXXXP Comment Card Questions ,   Annual Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 30,000 0 0 30,000 0 0
Annual Time Burden (Hours) 5,000 0 0 5,000 0 0
Annual Cost Burden (Dollars) 125,000 0 0 125,000 0 0
Yes
Miscellaneous Actions
No
This is a new information collection.

Yes Part B of Supporting Statement
No
No
No
No
Uncollected
John Seo 202 482-7497 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/20/2015


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