SUPPORTING STATEMENT
U.S. Department of Commerce
National Institute of Standards and Technology (NIST)
Manufacturing Extension Partnership (MEP) Client Impact Survey
OMB Control No. 0693-0021
A. JUSTIFICATION
This is a revision of a currently approved information collection.
1. Explain the circumstances that make the collection of information necessary.
Sponsored by the National Institute of Standards and Technology (NIST), the Manufacturing Extension Partnership (MEP) is a national network of locally-based manufacturing extension centers working with small manufacturers to assist them improve their productivity, improve profitability, and enhance their economic competitiveness. The information collected will provide the MEP with information regarding MEP Center performance regarding the delivery of technology and business solutions to U.S.-based manufacturers.
The information collected will come directly from clients of NIST MEP Centers. This information will include quantified impacts on a client’s sales, cost savings, employment, and investment. These figures will be used to determine the effectiveness of the project work done by the Center, and to gauge the overall success of the NIST MEP program. Collection of this data is mission-critical, and is used for NIST MEPs Government Performance and Results Act (GPRA) requirements.
See Question 15 for explanation of proposed revisions to Client Impact Survey.
2. Explain how, by whom, how frequently, and for what purpose the information will be used. If the information collected will be disseminated to the public or used to support information that will be disseminated to the public, then explain how the collection complies with all applicable Information Quality Guidelines.
Data will be disseminated to the public on aggregate—quantified impacts will be totaled for NIST MEPs annual impact reports to stakeholders and the general public.
NIST MEP collects information from Center clients on a quarterly basis. This information is used for the following purposes:
Program Accountability
Analysis and Research
Reports to Stakeholders
Continuous Improvement
Knowledge Sharing
Identification of Distinctive Practices
Award Recipient Evaluation
3. Describe whether, and to what extent, the collection of information involves the use of automated, electronic, mechanical, or other technological techniques or other forms of information technology.
Collection of this information will be done through a web-based survey instrument. Respondents will be sent their login information and a link to the survey via email or mailed letter. The hyperlink included in the email or mailed letter will direct the respondent to the online survey login page, and is a secure link. The link in the email will be live and clickable.
4. Describe efforts to identify duplication.
Due to the unique partnership relationship between MEP and the Centers and their clients, comparable data is not collected from manufacturers. Consultation with other offices within the Department of Commerce have been used to gather background information about topics and about previously used approaches to increase knowledge base for the local Centers. As a result, the information to be collected through this system will not duplicate any existing collection efforts.
5. If the collection of information involves small businesses or other small entities, describe the methods used to minimize burden.
Data collected by this survey is information that will be readily available to the respondents. MEP Centers identify the person at the client site with the most knowledge of the project work completed, and with the best access to the data requested. MEP Centers take great care to educate survey respondents on the concepts within the survey prior to the survey invitation is sent. MEP Centers also confirm client contact data and perform quality assurance measures to ensure the information goes to the correct person on the first attempt. Respondents will be prepared in advance of the survey and have concepts explained to them by their local field staff. Questions have been kept to a minimum in an effort to decrease the overall burden to owners or employees of small businesses.
6. Describe the consequences to the Federal program or policy activities if the collection is not conducted or is conducted less frequently.
Removal of the “Sunset Provisions” (H.R.1274), have made NIST MEP a long-term investor in regional economies with a need to establish the Center Reporting system. The data collected will help NIST MEP monitor and evaluate the Centers' participation in the program and to provide Congress with quantitative information that it requires from government-supported programs. These requirements are clearly stated in the MEP program legislation and the GPRA. Some of this data will be collected on a quarterly basis and will enable NIST MEP to identify Centers in need of immediate assistance. Less frequent collection of data would result in the unacceptable situation of making significant policy decisions on the basis of obsolete and potentially misleading information. It might also delay the provision of assistance to the Centers.
If the information is not collected, NIST MEP staff will be unable to monitor Center performance and ensure that the MEP program is meeting the goal of “strengthening the global competitiveness of smaller U.S. manufacturers.” Additionally, national stakeholders, including Congress and Federal agencies use the information to make annual funding decisions regarding the MEP national appropriation. These stakeholders need information on which to base their decisions. Information demonstrating compelling evidence of program effectiveness is a critical component of that decision. The NIST MEP reporting and survey systems are designed to collect this information so that it can be made available to stakeholders. Finally, MEP would be unable to fully comply with the GPRA mandate that all Federal agencies evaluate their programs’ outcomes.
7. Explain any special circumstances that require the collection to be conducted in a manner inconsistent with OMB guidelines.
The proposed collection of information will be conducted in a manner consistent with OMB guidelines.
8. Provide information of the PRA Federal Register Notice that solicited public comments on the information collection prior to this submission. Summarize the public comments received in response to that notice and describe the actions taken by the agency in response to those comments. Describe the efforts to consult with persons outside the agency to obtain their views on the availability of data, frequency of collection, the clarity of instructions and recordkeeping, disclosure, or reporting format (if any), and on the data elements to be recorded, disclosed, or reported.
A Federal Register notice soliciting public comments was published on June 26, 2014 (Vol. 79, Number 123, page 36295). No comments were received.
9. Explain any decisions to provide payments or gifts to respondents, other than remuneration of contractors or grantees.
Not applicable. There are no payments or gifts to respondents.
10. Describe any assurance of confidentiality provided to respondents and the basis for assurance in statute, regulation, or agency policy.
Data collected will only be used in aggregate. Identifying information will not be shared outside of NIST MEP.
11. Provide additional justification for any questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private.
Not applicable.
12. Provide an estimate in hours of the burden of the collection of information.
It is estimated that 10,000 total respondents will complete the survey. The survey will be sent out on a quarterly basis to different respondents, each respondent will only complete the survey one time per year. It is estimated that the survey will take 10 minutes to complete. The estimated annual burden is 1,667 hours.
10,000 respondents annually x 10 minutes per respondent = 1,667 burden hours
13. Provide an estimate of the total annual cost burden to the respondents or record-keepers resulting from the collection (excluding the value of the burden hours in
Question 12 above).
Not Applicable.
14. Provide estimates of annualized cost to the Federal government.
The cost to collect, review, and analyze the collected information is $250,000. This is the approximate cost of the current data collection contract held with an independent third-party vendor.
15. Explain the reasons for any program changes or adjustments.
Program Changes: In an effort to reduce the burden on respondents, questions 5, 6, and 8 were removed from the survey. The data obtained from these questions is not currently part of NIST MEP’s performance measures portfolio and thus is not necessary to collect data on these questions.
NIST MEP is trying to understand and track our customer service and satisfaction and we would like to obtain more details. Therefore, a subset to question number 11 regarding Net Promoter has been added.
These revisions resulted in a net decrease of -833 burden hours.
16. For collections whose results will be published, outline the plans for tabulation and publication.
The data will be collected indefinitely for internal review purposes and to monitor the Centers, as well as for reporting to Congress. Reports dealing with the characteristics and performance of
the Centers will include trends, benchmarks, statistical tables and charts generated from the database. Information will be presented in the following methods:
Reports to Congress
Promotional/marketing brochures
Center Reports
Internal Reports
Presentations to MEP stakeholders
Center Reviews
17. If seeking approval to not display the expiration date for OMB approval of the information collection, explain the reasons why display would be inappropriate.
Not applicable
18. Explain each exception to the certification statement.
Not applicable
| File Type | application/msword |
| File Modified | 2014-08-27 |
| File Created | 2014-08-27 |