This collection allows the National Institute of Standards and Technology (NIST), Manufacturing Extension Partnership (MEP) Program, obtain specific information from clients served by the program. The information is used to evaluate the program's strengths and weaknesses in order to plan for improvements in the program's effectiveness and efficiency.
Program Changes: In an effort to reduce the burden on respondents, questions 5, 6, and 8 were removed from the survey. The data obtained from these questions is not currently part of NIST MEP's performance measures portfolio and thus is not necessary to collect data on these questions.
NIST MEP is trying to understand and track our customer service and satisfaction and we would like to obtain more details. Therefore, a subset to question number 11 regarding Net Promoter has been added.
These revisions resulted in a net decrease of -833 burden hours.
$250,000
No
No
No
No
No
Uncollected
Deirdre McMahon 301 975-8328
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.