Appendix A: Web Survey
HUD USER Customer Satisfaction Website Assessment Survey– Version 1
Users who are first-time visitors to HUDUser.org.
Thank you for agreeing to participate in the survey. Please answer the following questions as they relate to your experience with www.HUDUser.org:
1. Overall, how satisfied are you with the HUD USER website www.HUDUser.org?
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Not at all satisfied |
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Extremely satisfied |
No opinion |
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5 |
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2. How often do you visit the HUD USER website?
Daily
2-3 times a week
Once a week
2-3 times a month
Once a month
Less than once a month
First-time visitor
Other __________________
If response to question 2 is First-time visitor then continue. If not, then version 2 of the questionnaire will be shown.
3. What was your MAIN REASON for visiting the HUD USER website today?
General research
Download specific publications/reports
Order publications/reports
Learn about new publications/reports
Read the Best Practices case studies
Get data sets
Learn about what’s new
Subscribe to newsletters/eLists
I came to the website by mistake
Other __________________
If response to question 3 is I came to the website by mistake, go to question 8.
4. What information can be added to the site to make it more useful for you?
________________________________________________________________________
________________________________________________________________________
5. Please rate your level of satisfaction with the following aspects of the website where 1 is not at all satisfied and 5 is extremely satisfied.
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Not at all satisfied |
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Extremely satisfied |
No opinion (N/A) |
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1 |
2 |
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4 |
5 |
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Usefulness of the information |
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Appearance of the website |
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Navigation through the website |
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Site layout/Content organization |
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Ability to find the information you want on this site |
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Quality of site content |
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Ease of downloading products |
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Search capabilities |
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Selection of datasets |
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Selection of publications |
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6. On a scale of 1 to 5 where 1 is extremely difficult and 5 is very easy, please rate the ease of reading the content on this site.
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Extremely difficult |
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Very Easy |
No Opinion |
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5 |
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7. The HUD USER website sends weekly emails to keep you informed. Are you aware of this service offered by www.HUDUser.org?
Yes – I know about the email subscription.
No – I will look into subscribing.
No – I don’t have a need for this service.
8. For statistical purposes only, what is your work function and affiliation? (check all that apply)
Researcher/Academic
Consultant
Federal Govt/State/Local Govt
Trade/Professional organizations
Faith-based organization
Housing practitioner
Housing advocate
Builder/developer
Student
HUD grantee
Other__________________
9. For statistical use only, what is your gender?
Male
Female
10. In the space below, please provide us with any additional comments or suggestions you may have about the HUD USER website.
________________________________________________________________________
________________________________________________________________________
HUD USER Website Assessment Survey Version 2
Questions for visitors who are frequent visitors to the website.
1. Overall, how satisfied are you with the HUD USER website www.HUDUser.org?
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Not at all satisfied |
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Extremely satisfied |
No opinion |
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1 |
2 |
3 |
4 |
5 |
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2. How often do you visit the HUD USER website?
Daily
2-3 times a week
Once a week
2-3 times a month
Once a month
Less than once a month
First-time visitor
Other __________________
If response to question 2 is First-time visitor then show version 1. If not, then continue.
3. What was your MAIN REASON for visiting the HUD USER website today?
General research
Download specific publications/reports
Order publications/reports
Learn about new publications/reports
Read the Best Practices case studies
Get data sets
Learn about what’s new
Subscribe to newsletters/eLists
Other __________________
4. Please rate your level of satisfaction with the following aspects of the website where 1 is not at all satisfied and 5 is extremely satisfied.
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Not at all satisfied |
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Extremely satisfied |
No opinion (N/A) |
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1 |
2 |
3 |
4 |
5 |
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Usefulness of the information |
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Appearance of the website |
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Navigation through the website |
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Site layout/Content organization |
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Ability to find the information you want on this site |
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Quality of site content |
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Ease of downloading products |
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Search capabilities |
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Selection of datasets |
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Selection of publications |
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5. On a scale of 1 to 5 where 1 is extremely difficult and 5 is very easy, please rate the ease of reading the content on this site.
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Extremely difficult |
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Very easy |
No opinion |
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1 |
2 |
3 |
4 |
5 |
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6. When you look for information on the HUD USER website, how often do you find what you need?
Almost always
Often
Sometimes
Hardly Ever
Other __________________
7. What information can be added to the site to make it more useful for you?
________________________________________________________________________
________________________________________________________________________
8. The HUD USER website sends weekly emails to keep you informed. Are you aware of this service offered by www.HUDUser.org?
Yes – I know about the email subscription.
No – I will look into subscribing.
No – I don’t have a need for this service.
9. The HUD USER website has an online magazine, The Edge. Are you aware of this feature?
Yes – I read the articles regularly.
Yes – But I am not interested in the articles.
No – I was not aware.
If response to question 9 is Yes – I read the articles regularly, go to question 10, if response to question 9 is Yes – But I am not interested in the articles, go to question 11; otherwise go to question 12 .
10. Please rate your level of satisfaction with the following aspects of The Edge where 1 is not at all satisfied and 5 is extremely satisfied.
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Not at all satisfied |
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Extremely satisfied |
No opinion (N/A) |
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1 |
2 |
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5 |
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Usefulness of the articles |
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Quality of the articles |
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Selection of the articles |
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Site layout/Content organization |
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Appearance |
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11. What can be added to The Edge to make it more useful for you?
________________________________________________________________________
________________________________________________________________________
12. Typically, how do you use the information on the HUD USER website?
For reference
For research
To provide data to others
To make decisions and/or set policy
For personal interest
To grow my business
Other __________________
13. For statistical purposes only, what is your work function and affiliation? (check all that apply)
Researcher/Academic
Consultant
Federal Govt/State/Local Govt
Trade/Professional organizations
Faith-based organization
Housing practitioner
Housing advocate
Builder/developer
Student
HUD grantee
Other__________________
14. For statistical use only, what is your gender?
Male
Female
12. In your opinion, which sections of the HUD USER website need to be improved?
________________________________________________________________________
________________________________________________________________________
15. In the space below, please provide us with any additional comments or suggestions you may have about the HUD USER website.
________________________________________________________________________
________________________________________________________________________
HUD USER Website Assessment Survey -Version 3
Visitors to the Office of University Partnership pages.
1. Overall, how satisfied are you with the HUD USER website www.HUDUser.org?
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Not at all satisfied |
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Extremely satisfied |
No Opinion |
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1 |
2 |
3 |
4 |
5 |
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2. How often do you visit the HUD USER website?
Daily
2-3 times a week
Once a week
2-3 times a month
Once a month
Less than once a month
First-time visitor
Other __________________
If response to question 2 is First-time visitor then show version 1. If not, then continue.
3. What was your MAIN REASON for visiting the HUD USER website today?
General research
Download specific publications/reports
Order publications/reports
Learn about new publications/reports
Read the Best Practices case studies
Get data sets
Learn about what’s new
Subscribe to newsletters/eLists
Learn about OUP grantee information
Other __________________
4. Were you looking for something specific today?
Yes
No
4a. If yes, what specific information were you looking for?
________________________________________________________________________
________________________________________________________________________
5. Please rate your level of satisfaction with the following aspects of the website where 1 is not at all satisfied and 5 is extremely satisfied.
|
Not at all satisfied |
|
|
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Extremely satisfied |
No Opinion (N/A) |
|
1 |
2 |
3 |
4 |
5 |
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Usefulness of the information |
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Appearance of the website |
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Navigation through the website |
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|
Site layout/Content organization |
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Ability to find the information you want on this site |
|
|
|
|
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|
Quality of site content |
|
|
|
|
|
|
Ease of downloading products |
|
|
|
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|
|
Search capabilities |
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|
|
|
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|
Selection of datasets |
|
|
|
|
|
|
Selection of publications |
|
|
|
|
|
|
6. On a scale of 1 to 5 where 1 is extremely difficult and 5 is very easy, please rate the ease of reading the content on this site.
|
Extremely difficult |
|
|
|
Very easy |
No opinion |
|
1 |
2 |
3 |
4 |
5 |
|
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7. When you look for information on the HUD USER website, how often do you find what you need?
Almost always
Often
Sometimes
Hardly Ever
Other __________________
8. Typically, how do you use the information on the HUD USER website?
For reference
For research
To provide data to others
To make decisions and/or set policy
For personal interest
To grow my business
For academic grants
Other __________________
9. What information can be added to the site to make it more useful for you?
________________________________________________________________________
________________________________________________________________________
10. The HUD USER website sends weekly emails to keep you informed. Are you aware of this service offered by www.HUDUSER.org?
Yes – I know about the email subscriptions.
No – I will look into subscribing.
No – I don’t have a need for this service.
11. The HUD USER website has an online magazine, The Edge. Are you aware of this feature?
Yes – I read the articles regularly.
Yes – But I am not interested in the articles.
No – I was not aware.
If response to question 11 is Yes – I read the articles regularly, go to question 12, if response to question 11 is Yes – But I am not interested in the articles, go to question 13; otherwise go to question 14 .
12. Please rate your level of satisfaction with the following aspects of The Edge where 1 is not at all satisfied and 5 is extremely satisfied.
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Not at all satisfied |
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|
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Extremely satisfied |
No opinion (N/A) |
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1 |
2 |
3 |
4 |
5 |
|
Usefulness of the articles |
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|
|
|
|
|
Quality of the articles |
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|
|
|
|
|
Selection of the articles |
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|
|
|
|
|
Site layout/Content organization |
|
|
|
|
|
|
Appearance |
|
|
|
|
|
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13. What can be added to The Edge to make it more useful for you?
________________________________________________________________________
________________________________________________________________________
14. In your opinion, which sections of the HUD USER website need to be improved?
________________________________________________________________________
________________________________________________________________________
15. For statistical purposes only, what is your work function and affiliation? (check all that apply)
Researcher/Academic
Consultant
Federal Govt/State/Local Govt
Trade/Professional organizations
Faith-based organization
Housing practitioner
Housing advocate
Builder/developer
Student
HUD grantee
Other__________________
16. For statistical use only, what is your gender?
Male
Female
17. In the space below, please provide us with any additional comments or suggestions you may have about the HUD USER website.
________________________________________________________________________
________________________________________________________________________
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | NOTES: |
| Author | Laurent V. Hodes |
| File Modified | 0000-00-00 |
| File Created | 2021-01-27 |