Generic Customer Satisfaction Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
PRA 60-Day Notice Survey Request 7_2015.docx	Supplementary Document	Uploaded 2016-03-01	Repair queued
2535-0116 _cp Final.doc	Supporting Statement A	Uploaded 2016-06-13	Available
83C.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2014-09-11	Available
Sample Form.pdf	Supplementary Document	Uploaded 2014-09-08	Available
Supporting Statement A.docx	Supplementary Document	Uploaded 2014-07-22	Available
83C FHA Stakeholder SF Handbook.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2014-07-22	Available
Supplementary documents.docx	Supplementary Document	Uploaded 2014-06-12	Available
WHI Survey PRA Exhibits A-C.docx	Supplementary Document	Uploaded 2013-11-20	Available
83C Solicitation.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2013-11-13	Available
OMB burden Statement appendix D.doc	Supplementary Document	Uploaded 2008-12-15	Available
Supporting Statement A Solicitation -2.docx	Supplementary Document	Uploaded 2013-11-20	Available
PCB Supporting Statement B.pdf	Supporting Statement B	Uploaded 2016-02-25	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
220254	Customer Satisfaction with FHA Resource Center	Other-Survey	New

ICR Details

OMB Control No: 2535-0116	ICR Reference No: 201602-2535-002
Status: Active	Previous ICR Reference No: 201409-2535-002
Agency/Subagency: HUD/OA	Agency Tracking No:
Title: Generic Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/14/2016
	Date Received in OIRA: 03/01/2016
Terms of Clearance: HUD shall continue to revise the burden estimate for this collection to accurately reflect its use. OMB also reminds HUD to submit extension requests as extensions without change, not substantive revisions.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2019	36 Months From Approved	06/30/2016
Responses	12,508	0	117,248
Time Burden (Hours)	37,523	0	13,229
Cost Burden (Dollars)	0	0	0

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Abstract: Survey of HUD's grant applicants to assess customers' satisfaction with their interactions with HUD to determine the public's assessment of dealing with the Department and how grant servicing might be improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 79352	12/21/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 10649	03/01/2016
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Customer Satisfaction with FHA Resource Center

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	12,508	117,248	0	-104,740	0	0
Annual Time Burden (Hours)	37,523	13,229	0	-218,646	242,940	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Tthe sampling frames, survey samples and projected number of respondents for each survey type, based off of one week of June 2015 production. The estimated response rates were derived from testing of the survey instruments.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/01/2016

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