Generic Customer Satisfaction Surveys

ICR 201602-2535-002

OMB: 2535-0116

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2016-03-01
Supporting Statement A
2016-06-13
Justification for No Material/Nonsubstantive Change
2014-09-11
Supplementary Document
2014-09-08
Supplementary Document
2014-07-22
Justification for No Material/Nonsubstantive Change
2014-07-22
Supplementary Document
2014-06-12
Supplementary Document
2013-11-20
Justification for No Material/Nonsubstantive Change
2013-11-13
Supplementary Document
2008-12-15
Supplementary Document
2013-11-20
Supporting Statement B
2016-02-25
IC Document Collections
ICR Details
2535-0116 201602-2535-002
Active 201409-2535-002
HUD/OA
Generic Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved without change 06/14/2016
Retrieve Notice of Action (NOA) 03/01/2016
HUD shall continue to revise the burden estimate for this collection to accurately reflect its use. OMB also reminds HUD to submit extension requests as extensions without change, not substantive revisions.
  Inventory as of this Action Requested Previously Approved
06/30/2019 36 Months From Approved 06/30/2016
12,508 0 117,248
37,523 0 13,229
0 0 0

Survey of HUD's grant applicants to assess customers' satisfaction with their interactions with HUD to determine the public's assessment of dealing with the Department and how grant servicing might be improved.

EO: EO 12862 Name/Subject of EO: EO 12862
  
None

Not associated with rulemaking

  80 FR 79352 12/21/2015
81 FR 10649 03/01/2016
No

1
IC Title Form No. Form Name
Customer Satisfaction with FHA Resource Center

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 12,508 117,248 0 -104,740 0 0
Annual Time Burden (Hours) 37,523 13,229 0 -218,646 242,940 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
Tthe sampling frames, survey samples and projected number of respondents for each survey type, based off of one week of June 2015 production. The estimated response rates were derived from testing of the survey instruments.

$0
Yes Part B of Supporting Statement
No
No
Yes
No
Uncollected
Colette Pollard 202 402-3400 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/01/2016


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