Generic Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
2535-0116 30 day.pdf Supplementary Document	2019-09-30
2535-0116 - Supporting Statement (F)2.docx Supporting Statement A	2019-09-30
2535-0116 Supprting Statement B.docx Supporting Statement B	2019-09-20
2535-0116 60 day FR.pdf Supplementary Document	2019-09-17
FHA RESOURCE CENTER SAMPLE SURVEY EMAILS - June 2019.docx Supplementary Document	2019-09-16

IC Document Collections

IC ID	Document Title	Status
237769	FHA Resource Center Sample Survey Emails Other-Survey	New

ICR Details

OMB Control No: 2535-0116	ICR Reference No: 201909-2535-001
Status: Received in OIRA	Previous ICR Reference No: 201602-2535-002
Agency/Subagency: HUD/OA	Agency Tracking No:
Title: Generic Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/30/2019

	Requested	Previously Approved
Expiration Date	36 Months From Approved	01/31/2021
Responses	117,248	12,508
Time Burden (Hours)	3,751,926	37,523
Cost Burden (Dollars)	0	0

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Abstract: Survey of HUD's grant applicants to assess customers' satisfaction with their interactions with HUD to determine the public's assessment of dealing with the Department and how grant servicing might be improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 32469	07/08/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 51613	09/30/2019
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
FHA Resource Center Sample Survey Emails

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	117,248	12,508	0	104,740	0	0
Annual Time Burden (Hours)	3,751,926	37,523	0	3,714,403	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an increase due to the low burden hours requested in the previous collection. The agency is requesting higher hours in case the agency wants to submit individual clearances for expedited review under the umbrella clearance.

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Annual Cost to Federal Government: $5,389

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/30/2019

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