Privacy Policy and Use of Cookies

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Appendix B: Privacy Policy and Use of Cookies

Privacy Policy and Use of Cookies

Many websites use "cookies" to help personalize a respondent's online experience. A cookie is a text file that is placed on the hard drive of a computer by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

If you choose to decline cookies, a request to respond to this survey will appear every time you visit the HUD USER website during the survey period.

HUD USER survey places a session-level cookie on each respondents' browser to track which sections of the website were visited. Session level cookies are automatically deleted at the end of a session. We use this technique to generate a customized survey based on the visitor's interest in a particular section of the website. Persistent cookies are automatically deleted on a set expiration date. The expiration date will be no more than 12 (twelve) weeks from the date of your visit. This persistent cookie will only be used to track that a particular respondent has seen the survey and has completed or denied the survey, so as not to be asked to take it again. In no way will HUD USER collect any personal information with this persistent cookie, nor will we track any visitor once they have left the site.

Appendix C: Bibliography

Stern, M. J., Bilgen, I., Dillman, D. A.: The State of Survey Methodology: Challenges, Dilemmas, and New Frontiers in the Era of the Tailored Design. Field Methods, February 2014

Comley, P. (2000). Pop-up surveys. What works, what doesn’t work and what will work in the future. Proceedings of the ESOMAR worldwide Internet conference Net Effects 3. Publication series - Volume 237. Amsterdam, NL: ESOM

Hogg, Allen, and Jaci Jarrett Masztal: Drop-Down, Radio Button, or Fill-in-the-Blank? Effects of Attribute Rating Scale Type on Web Survey Responses. ESOMAR Congress, Rome, September 2001.

Ethan Rapp: The Catch-22 of Online Survey Research

Sharma, G., Baoku, L.: Customer satisfaction in Web 2.0 and information technology development. Information Technology & People, 26, 4, pp. 347-367(21), 2013

Andreadis, I.: Website exit surveys. What can we measure with them? 6th Internet Survey Methodology Workshop, November 2012, Ljubljana, Slovenia.

Kenneth W. Mentor: Internet-Based Survey Research. Presented at the Annual Meetings of the Academy of Criminal Justice Sciences, March 2002, Anaheim, CA

Tedesco, H., R. L. Zuckerberg, and E. Nichols, 1999. “Designing Surveys for the Next Millenium: Web-Based Questionnaire Design Issues.” Proceedings of the Third ASC International Conference, Edinburgh, September, pp 103-12.

Couper, M P. 2000, “Web Surveys - A Review of Issues and Approaches.” Public Opinion Quarterly 64:464-494

Dillman, Don A., Robert D. Tortora, and Dennis Bowker. In Press. “Influence of Plain vs. Fancy Design on Response Rates for Web Surveys.” Proceedings of Survey Methods Section, 1998 Annual Meetings of the American Statistical Association, Dallas, Texas.

Dillman, Don A. and Dennis K. Bowker. 2001. The Web Questionnaire Challenge to Survey Methodologists in Dimensions of Internet Science. Edited by Ulf-Dietrich Reips & Michael Bosnjak.

Nazi, KM. 2010. Veterans' voices: use of the American Customer Satisfaction Index (ACSI) Survey to identify My HealtheVet personal health record users' characteristics, needs, and preferences in Journal of the American Medical Informatics

Appendix D: Web Survey Invitation

Thank you for visiting www.HUDUSER.org.

HUD USER needs your feedback and assistance. Please tell us about your experience at the website. The survey should take about 1-2 minutes of your time. The feedback you provide will help us enhance our site and serve you better in the future. All results will be kept strictly confidential.

If you have any questions or concerns about this survey, please email PD&R at [email protected].

Yes, I will help HUD USER

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