Preclearance Field Office U.S. Domestic Airport Stakeholder Feedback Form

U.S. Customs and Border Protection (CBP) appreciates your feedback on the
impact of Preclearance operations on domestic airports. This survey will help to
improve our engagement with our aeronautical stakeholders.
Your participation is voluntary and your responses are confidential.

(Groups of questions will appear on separate pages in Qualtrics)

Prior to receiving this survey, were you familiar with CBP’s United States
Border Preclearance program?


Yes



No

If yes, from which sources? (Check all that apply)


Industry magazines/on-line publications



Participation in industry conferences



Engagement with airline representatives



Engagement with CBP Office of Field Operations



Engagement with trade associations



Other (please describe)



Not applicable

How would you rate your knowledge of Preclearance?


Extremely knowledgeable



Very knowledgeable

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.



Moderately knowledgeable



Slightly knowledgeable



Not knowledgeable at all

Prior to receiving this survey, were you aware that CBP is expanding
Preclearance to 10 Airports in 9 countries?


Yes



No

Of the following, which types of flights serve your airport? (Check all that
apply)


Domestic flights



Precleared international flights



Non-precleared international flights

Does Preclearance currently factor into your airport’s business plans?


Yes



No

How concerned are you that long wait times at US gateway airports may deter
foreign tourists from visiting the United States?


Strongly agree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.



Agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Disagree



Strongly disagree

CBP has undertaken many efforts to mitigate long wait times at US gateway
airports. Please rank the following on a scale from 1 to 5, with 1 indicating the
most effective initiative to reduce wait times and 5 indicating the least effective
initiative.







1 Automated Passport Control
2 Expansion of Global Entry and other trusted traveler programs
3 Mobile Passport Control
4 Expansion of Preclearance
5 Reimbursable agreements to cover overtime and support costs at US airports

Do you have gate space available to accommodate a new entrant carrier?


Yes



No

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Do you have separate domestic and international terminals/piers?


Yes



No

Do your terminal(s) currently utilize swing gates or do you have dedicated
domestic and international gates?


Swing Gates



Dedicated Gates Only



Both

How many gates do you have that are capable of handling international arrivals?

Does your airport plan to build a new or expand an existing FIS facility?


Build new FIS facility



Expand existing FIS facility



None of the above

What do you believe is the biggest barrier to the development of new
international service at your airport?
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.



Lack of FIS facilities



Existing FIS facilities incapable of handling increased passenger volume



Lack of passenger market for international service



Lack of interest from airlines in developing international service



Other (please list)

Have you approached any airlines about developing new international service
at your airport in the past 5 years?



Yes



No

Which type of airlines have you approached? Check all that apply


US mainline carriers (e.g. American, United, Delta)



US low-cost carriers (e.g. Spirit, Allegiant)



Foreign legacy carriers (e.g. British Airways)



Foreign low-cost carriers (e.g. WOW Air, Norwegian)



Foreign leisure carriers (e.g. Thomas Cook, Condor)

Do you intend to approach any airlines about developing new international
service within the next year?


Yes



No

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Which type of airlines do you intend to approach? Check all that apply.


US mainline carriers (e.g. American, United, Delta)



US low-cost carriers (e.g. Spirit, Allegiant)



Foreign legacy carriers (e.g. British Airways)



Foreign low-cost carriers (e.g. WOW Air, Norwegian)



Foreign leisure carriers (e.g. Thomas Cook, Condor)

When identifying international destinations to target for route development,
which of the following considerations is most important?



Local demand for specific foreign destinations



Foreign demand for service to your airport



Business/economic ties with foreign regions



Connectivity with airline alliance partners



Availability of Preclearance facilities at foreign ports

At your airport, what percentage of passengers are Origin and Destination passengers
(O&D), and what percentage are connecting passengers?
O&D
Connecting

Is your airport within a two-hour drive of an airport with competing air service?


Yes



No

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Preclearance expansion may be more advantageous to competing airports in
my region than to my own.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How concerned are you about the potential impact of this on your airport's
business?


Very Concerned



Somewhat Concerned



Not Concerned

Preclearance expansion may provide passengers a greater choice of carriers
and destinations at my airport.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may result in lower fares at my airport.


Strongly agree



Agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Preclearance expansion may prevent passenger leakages to other, larger
airports in my region.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may improve the overall competitive position of my
airport.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may benefit airports by reducing wait times at FIS
facilities.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Preclearance expansion may facilitate closer trade relations between the
United States and Preclearance host countries.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may increase tourism to the United States.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may facilitate faster and more efficient passenger
connections at busy network hub airports.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may enable Customs and Border Protection to better
detect and deter security threats before they reach US soil.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.



Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may allow for the development of new international
service without requiring costly expansions or renovations to international
concourses or Federal Inspection Services facilities.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may entice airlines to increase capacity or frequency
on existing intercontinental routes.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Preclearance expansion may motivate airlines to develop new routes to
Preclearance host airports.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may allow airports to more effectively allocate arrival
and departure gates, thereby reducing pressures on overburdened
international terminals.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may motivate airlines to develop routes to foreign
airports that have not been identified as targets for Preclearance expansion
due to more efficient gate allocation.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Preclearance expansion may facilitate the development of intercontinental
service to smaller, under-served airports in the United States.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may allow airports to attract intercontinental service
that was lost in past years.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may allow airports to develop closer relationships
with airlines.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Preclearance expansion may result in increased revenues at airport shops,
restaurants, and other passenger amenities.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may improve the passenger experience at US
airports.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Preclearance expansion may increase business opportunities and stimulate
job growth within my airport’s region.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How interested are you in the potential impact of this on your airport's
business?


Very Interested



Somewhat Interested



Not Interested

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

Airports may not be able to allocate domestic gate and baggage claim
facilities to more carriers operating additional precleared flights.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How concerned are you about the potential impact of this on your airport's
business?


Very Concerned



Somewhat Concerned



Not Concerned

Preclearance expansion may divert CBP resources away from busy US
domestic gateway airports.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How concerned are you about the potential impact of this on your airport's
business?


Very Concerned



Somewhat Concerned



Not Concerned

Foreign airports and air carriers may enjoy more benefits from Preclearance
expansion than US airports and air carriers.


Strongly agree



Somewhat agree



Neither agree nor disagree



Somewhat disagree



Strongly disagree

How concerned are you about the potential impact of this on your airport's
business?


Very Concerned



Somewhat Concerned



Not Concerned

Please evaluate your attitude towards the Preclearance program.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.



Extremely positive



Somewhat positive



Neither positive nor negative



Somewhat negative



Extremely negative

Do you believe Preclearance will have a net positive, neutral, or net negative
impact on your airport?


Net positive



Neutral



Net negative

Please check who you believe benefits the most from an expanded
Preclearance program.


Larger US airports



Smaller US airports



US airlines



Foreign airports



Foreign airlines

Please check who you believe benefits the least from an expanded
Preclearance program.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.



Larger US airports



Smaller US airports



US airlines



Foreign airports



Foreign airlines

Which segment do you believe will benefit most from an expanded
Preclearance program?


Business travelers



Leisure travelers



Both



Neither



Click to write Choice 3

Which type of passenger do you believe stands to benefit more from
Preclearance?


Connecting passengers



O&D passengers



Both



Neither

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.

How confident are you the CBP will expand Preclearance to other airports
beyond the 10 initially identified as expansion targets?


Very Confident



Somewhat Confident



Not Confident

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person
is not required to respond to this information unless it displays a current valid OMB control number and an expiration
date. The control number for this collection is 1651-0136. This collection is voluntary. The estimated average time
to complete this survey is 15 minutes. If you have any comments regarding the burden estimate you can write to
U.S. Customs and Border Protection, Office of Regulations and Rulings, 90 K Street, NE, Washington DC 20229.