Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201411-0583-002

OMB: 0583-0151

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Supporting Statement A
2015-02-12
Supplementary Document
2014-11-25
Supporting Statement B
2014-11-25
ICR Details
0583-0151 201411-0583-002
Historical Active 201105-0583-001
USDA/FSIS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Reinstatement with change of a previously approved collection   No
Regular
Approved without change 05/08/2015
Retrieve Notice of Action (NOA) 03/09/2015
  Inventory as of this Action Requested Previously Approved
05/31/2018 36 Months From Approved
10,000 0 0
10,000 0 0
0 0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

EO: EO 1862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  79 FR 55745 09/17/2014
80 FR 12425 03/09/2015
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 10,000 0 0 10,000 0 0
Annual Time Burden (Hours) 10,000 0 0 10,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
FSIS previously had approval from OMB for this information collection. The approval was for 27,000 burden hours; however, the Agency only used a total of 4,729 hours to conduct qualitative surveys and food safety education research. We are asking OMB to approve reinstatement of this collection with a reduced burden estimate for similar upcoming activities.

No
No
No
No
No
Uncollected
Gina Kouba 202 690-6510 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/09/2015


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