Form 1006 2014 761 DOJ OJP Main (OJP Program) 2012_1-15-14

E-Government Website Customer Satisfaction Surveys

2014 761 DOJ OJP Main (OJP Program) 2012_1-15-14.xlsx

2014 761 DOJ OJP Main (OJP Program)

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Draft Model Questions
DRAFT Current CQs


Sheet 1: Welcome and Thank You Text

Model Instance Name:








OJP Main







MID: UAwx1IRc8o9F1oJdZIwoJA==






Date: 11/5/2012








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting the Department of Justice's Office of Justice Programs site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”







































































ALTERNATE WEB Thank You Text
















































































































































Sheet 2: Draft Model Questions

Model Instance Name:







OJP Main







MID:
UAwx1IRc8o9F1oJdZIwoJA==




Partitioned = Y






NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date: 11/5/2012




OJP Main
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Primary Resource (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on this site. 20 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
23 Primary Resource How likely are you to use this site as your primary resource for obtaining information about Office of Justice Programs?
2 Content - Quality Please rate the quality of information on this site. 21 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Freshness Please rate the freshness of content on this site. 22 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
24 Recommend How likely are you to recommend this site to someone else?


Functionality (1=Poor, 10=Excellent, Don't Know)




Return (1=Very Unlikely, 10=Very Likely)
4 Functionality - Usefulness Please rate the usefulness of the features provided on this site.


25 Return How likely are you to return to this site?
5 Functionality - Convenient Please rate the convenient placement of the features on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Functionality - Variety Please rate the variety of features on this site.


26 Trust - Best Interests I can count on this agency to act in my best interests.


Look and Feel (1=Poor, 10=Excellent, Don't Know)


27 Trust - Trustworthy I consider this agency to be trustworthy.
7 Look and Feel - Appeal Please rate the visual appeal of this site.


28 Trust - Do Right This agency can be trusted to do what is right.
8 Look and Feel - Balance Please rate the balance of graphics and text on this site.




9 Look and Feel - Readability Please rate the readability of the pages on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





10 Navigation - Organized Please rate how well the site is organized.





11 Navigation - Options Please rate the options available for navigating this site.





12 Navigation - Layout Please rate how well the site layout helps you find what you are looking for.





13 Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Online Transparency (1=Poor, 10=Excellent, Don't Know)





14 Online Transparency - Disclose Please rate how thoroughly this site discloses information about what this agency is doing.





15 Online Transparency - Quick Please rate how quickly agency information is made available on this site.





16 Online Transparency - Access Please rate how well information about this agency's actions can be accessed by the public on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)





17 Site Performance - Loading Please rate how quickly pages load on this site.





18 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





19 Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.







Sheet 3: DRAFT Current CQs

Model Instance Name:

red & strike-through: DELETE








OJP Main

underlined & italicized: RE-ORDER








MID: UAwx1IRc8o9F1oJdZIwoJA==

pink: ADDITION








Date: 11/5/2012 blue + -->: REWORDING





















OJP Main CUSTOM QUESTION LIST


bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions CQ Label


LNH2305
How frequently do you visit this site? This is my first visit
Radio button, one-up vertical Single Y
Visit Frequency





Daily/more than once a day











At least once a week











At least once a month











Every few months











Once every six months or less often








LNH2306
What best describes your organizational affiliation? State government
Radio button, one-up vertical Single Y Skip Logic Group* Org.Affiliation





County government











Municipal government











Indian Tribal government











Federal government or agency











University/college/school faculty or staff











Private sector











Non-profit











Student











Media or reporter











General public











Other A







LNH2307 A Please briefly describe your other affiliation:

Text field, <100 char
N Skip Logic Group* OE_Affiliation


LNH2308
Which category best describes you? Law enforcement officer or official
Radio button, one-up vertical Single Y Skip Logic Group* Role





Corrections officer or official











Courts/judicial system











Academic researcher











Forensic or investigative technology specialist











Educator or trainer











Student











Community or Faith-Based organization associate











Local or State Government (elected, appointed or staff member)











Federal Government or agency











Victim of crime/victim advocacy











Counselor or social worker











Media or reporter











General Public











Other R







LNH2309 R Please briefly describe your other role category:

Text field, <100 char
N Skip Logic Group* Other role


LNH2310
What is your primary reason for visiting this site today? Apply for or learn about grants or funding J Radio button, one-up vertical Single Y Skip Logic Group* Primary Reason





Track, manage, or find information on prior grant awards











Find training or technical assistance K










Find reports, fact sheets, publications or resources on a specific topic L










Access news releases, weekly briefs, featured content, or speeches











Learn about Office of Justice Programs, or its Bureaus and Offices











Obtain contact information for OJP, or its Bureaus and Offices











I was looking for career or internship opportunities











I was just browsing, not looking for anything in particular











Other C







LNH2311 C Please briefly describe your primary reason for today's site visit:

Text field, <100 char
N Skip Logic Group* Other reason


LNH2312 J In general, which of these subjects best matches your area of interest for grants or funding? Law enforcement
Radio button, one-up vertical Single Y Skip Logic Group* Grants





Juvenile justice











Corrections











Courts and judicial programs (adult)











Academic research











Substance abuse and crime











Forensics or investigative technology











Victims of crime











Tribal Justice/American Indian or Alaska Native affairs











Faith-based or neighborhood partnerships











I was interested in general grant or funding information only











Other M







LNH2313 M Please briefly describe your other area of funding interest:

Text field, <100 char
N Skip Logic Group* OE_Grants


LNH2314 K In general, which of these subjects best matches your area of interest for training? Law enforcement
Radio button, one-up vertical Single Y Skip Logic Group* Training





Juvenile justice











Corrections











Courts and judicial programs (adult)











Substance abuse and crime











Forensics or investigative technology











Victims of crime











Tribal Justice/American Indian or Alaska Native affairs











I was interested in general information, not a specific topic











Other N







LNH2315 N Please briefly describe your other area of training interest:

Text field, <100 char
N Skip Logic Group* OE_Training


LNH2316 L In general, which of these subjects best matches your area of interest? Law enforcement
Radio button, one-up vertical Single Y Skip Logic Group* Topic of Interest





Juvenile justice











Corrections











Courts and judicial programs (adult)











Civil rights











Substance abuse and crime











Forensics or investigative technology











Victims of crime











Tribal Justice/American Indian or Alaska Native affairs











Faith-based or neighborhood partnerships











Academic research and statistics











Other O







LNH2317 O Please briefly describe your other topical area of interest:

Text field, <100 char
N Skip Logic Group* OE_Topic


LNH2318
What is the primary method you used to locate information on this site? I used the main navigation tabs/headings near the top of the home page
Radio button, one-up vertical Single Y Skip Logic Group* Method of Looking





I used the OJP TOPICS links on the left side of the page











I used the SEARCH OJP search box at the top right of the page











I went to the central page news and features links











I used one of the Bureaus and Offices or OJP links at the bottom of the page











I already knew the area to go to or had specific page bookmarked











Other V







LNH2319 V What other method did you use to look for the information you wanted / needed?

Text area, no char limit
N Skip Logic Group* Other Method


LNH2320 Were you able to find what you were looking for on the OJP website? Yes Radio button, one-up vertical Single Y Skip Logic Group* Able to Accomplish





No X, Y










Partially X, Y










I wasn't looking for anything in particular








LNH2321 X Please tell us specifically what were you unable to find or accomplish?

Text area, no char limit
N Skip Logic Group* Unable to Accomplish


LNH2322 Y What will you do next? Continue looking on this site or try again later Radio button, one-up vertical Single Y Skip Logic Group* Do Next





Contact OJP by telephone











Contact OJP via email











Use one of the more specific contact links or numbers (grants, civil rights)











Use one of the links or numbers for a specific OJP Bureau or Office











Try another website











Contact OJP by regular mail











Nothing, although I did not find what I was looking for











Other Z







LNH2323 Z Please describe what you will do next:

Text area, no char limit
N Skip Logic Group* OE_Do Next


LNH2324
How would you describe your navigation experience on this site today? (select all that apply) I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group* Navigation





Links often did not take me where I expected











Had difficulty finding relevant information











Links/labels are difficult to understand











Too many links/navigational options to choose from











Had technical difficulties (error messages, broken links, etc.) E










Could not navigate back to previous information











I had a navigation difficulty not listed above: F







LNH2325 E Please describe which links were broken or had error messages:

Text area, no char limit
N Skip Logic Group* OE_Nav Link


LNH2326 F Please briefly describe your additional navigation difficulty:

Text area, no char limit
N Skip Logic Group* OE_Navigate


LNH2327
Did you use any search features on this site today? Yes G Radio button, one-up vertical Single Y Skip Logic Group* Search Usage





No








LNH2328 G Please tell us about your experience with the site's search features today. (Please select the best description) Search results were helpful
Radio button, one-up vertical Single Y Skip Logic Group* Search Experience





Results were not relevant/not what I wanted











Too many results/I needed to refine my search











Not enough results











Returned NO results H










Received error message(s) I










Search speed was too slow











I experienced a different search issue (please explain): I







LNH2329 H What search term(s) did you use?

Text area, no char limit
N Skip Logic Group* OE_Search Terms


LNH2330 I Please describe the issues and/or errors you experienced with the search feature:

Text area, no char limit
N Skip Logic Group* OE_Search Issue


LNH2331
If you could make one change/improvement to this website, what would it be?

Text area, no char limit
N
Improvements


LNH2332
How did you learn about this website? Search engine (Google, Bing, etc.)
Radio button, one-up vertical Single Y Skip Logic Group* How Found





Prior visit (or had bookmarked/saved as favorite)











Referred by another Dept. of Justice or OJP site











Referred by different website, other than DOJ or OJP sites











Social media (Twitter, Facebook, etc.)











News source (magazine/newspaper/radio/television)











Referred by a professional or academic acquaintance











Referred by a friend or family member











Other D







LNH2333 D Please specify how you learned about this website:

Text area, no char limit
N Skip Logic Group* OE-Found


LNH2334
Do you subscribe to or connect with OJP in any of these ways? (please select all that apply) I subscribe to OJP email updates
Checkbox, one-up vertical Multi Y
Subscribe





I subscribe to an OJP RSS feed











I connect with OJP through Facebook











I follow OJP on Twitter











No, but I intend to subscribe/connect with OJP in the future for at least one of these











No, I have no interest in subscribing or connecting in these ways








LNH2335
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y Skip Logic Group* Access Mobile Internet





No








LNH2336 A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y Skip Logic Group* Phone or Tablet





A tablet X










None of these








LNH2337 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y Skip Logic Group* Phone Type





Android











Blackberry











Another phone








LNH2338 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y Skip Logic Group* Tablet Type





Kindle











Android











Blackberry











Another tablet








LNH2339 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y Skip Logic Group* Federal Mobile Site Usage





No, but I plan to do so











No, but I might in the future











No, and I don't plan to do so








LNH2340 C Have you ever accessed the OJP site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group* Mobile Site Usage





No, but I plan to do so Z










No, but I might in the future Z










No, and I don't plan to do so








LNH2341 Y What was the main reason you last visited the OJP site using a mobile phone or tablet?

Text area, no char limit Single N Skip Logic Group* Primary Mobile Reason


LNH2342 Z What resources/additional resources might you want to access from OJP using a mobile phone or tablet?

Text area, no char limit Single N Skip Logic Group* Desired Resources


File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy