Form 1008 2014 763 DOT Intranet 2013_1-16-14

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

DOT Intranet
MID:
Date:	7/14/2010
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Primary Resource (1=Very Unlikely, 10=Very Likely)
	Please rate the accuracy of information on the DOT Intranet site.		What is your overall satisfaction with the DOT Intranet site? (1=Very Dissatisfied, 10=Very Satisfied)		How likely are you to use the DOT Intranet site as your primary resource to obtain information pertinent to your job?
	Please rate the quality of information on the DOT Intranet site.		How well does the DOT Intranet site meet your expectations? (1=Falls Short, 10=Exceeds)		Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on the DOT Intranet site.		How does the DOT Intranet site compare to your idea of an ideal Intranet site? (1=Not Very Close, 10=Very Close)		How likely are you to use this Intranet site rather than seeking information from other channels?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate how well this Intranet site is organized.				How likely are you to recommend the DOT Intranet site to a coworker?
	Please rate the options available for navigating the DOT Intranet site.				Communicate Experience (1=Very Unlikely, 10=Very Likely)
	Please rate how well the Intranet site layout helps you find what you are looking for.				How likely would you be to communicate your experience with the DOT Intranet website to coworkers in the next 90 days?
	Please rate the number of clicks to get where you want on the DOT Intranet site.				Organization Citizenship
	Site Performance (1=Poor, 10=Excellent, Don't Know)				How likely are you to increase your participation in company activities as a result of information you have viewed on the Intranet? (1=Very Unlikely, 10=Very Likely)
	Please rate how quickly pages load on the DOT Intranet site.				Please rate the degree to which you agree or disagree with the following statements. This Intranet site facilitates collaboration among departments. (1=Strongly Disagree, 10=Strongly Agree)
	Please rate the consistency of speed from page to page on the DOT Intranet site.					This Intranet site facilitates communication in this organization. (1=Strongly Disagree, 10=Strongly Agree)
	Please rate the ability to load pages without getting error messages on the DOT Intranet site.
	Functionality (1=Poor, 10=Excellent, Don't Know)
	Please rate the usefulness of the features provided on the DOT Intranet site.
	Please rate the convenience of the features on the DOT Intranet site.
	Please rate the variety of features on the DOT Intranet site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Please rate the visual appeal of the DOT Intranet site.
	Please rate the balance of graphics and text on the DOT Intranet site.
	Please rate the readability of the pages on the DOT Intranet site.
	Transparency (1=Poor, 10=Excellent, Don't Know)
	Please rate how thoroughly this Intranet site discloses information about the company's policies and procedures.
	Please rate how quickly organization policies and procedures are made available on this Intranet site.
	Please rate how well information about the organization's policies and procedures can be accessed by employees on this website.

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Sheet 2: Current Custom Qsts

red & strike-through: DELETE

DOT Intranet

underlined & italicized: RE-ORDER

MID:

pink: ADDITION

Date:

7/14/2010

blue + -->: REWORDING

DOT Intranet CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. CQ Label

In which department do you work?

OST

Radio button, one-up vertical

Single

Y

FAA

FHWA

FMCSA

FRA

FTA

MARAD

NHTSA

OIG

PHMSA

RITA

SLSDC

STB

Other, please specify

A

OPS Group

A

Please tell us in which department you work.

Text area, no char limit

N

OPS Group

How frequently do you visit the DOTnet site?

Daily

Radio button, one-up vertical

Single

Y

Weekly

Monthly

Less often then Monthly

Is DOTnet currently set as your browser homepage?

Yes

Radio button, one-up vertical

Single

Y

No

What is your main reason for visiting this Intranet site today?

HR information

Radio button, one-up vertical

Single

Y

Download a document

Contact information

News & Events

Other, please specify

A

OPS Group

A

Please tell us your main reason for visiting the Intranet site.

Text area, no char limit

N

OPS Group

Did you find what you were looking for?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

No

A

Still looking

A

A

If you were not able to accomplish your goal, what will you do next?

Try this site again later

Radio button, one-up vertical

Single

Y

Skip Logic Group

Call office

Email

Give up

Other (please specify)

Have you visited any of the following sections of the site?

About DOT

B

Radio button, one-up vertical

Single

Y

Employee Services

B

Work Tools

B

News center

B

I did not visit any of the sections listed

B

What is your overall satisfaction with this section?

Scale 1-10 (1= Very dissatisfied, 10= Very satisfied)

Radio button, scale, no don't know

Single

N

Skip Logic Group

Do you find the recent enhancements made to the DOTnet homepage to be:

An improvement over the previous design

Radio button, one-up vertical

Single

Y

Skip Logic Group

On par with the previous design

Inferior to the previous design

A

Don’t know/Didn’t notice

A

Please explain why you feel the design of the homepage is inferior to the previous one.

Text area, no char limit

N

Skip Logic Group

By visiting the Intranet today, about how much time do you think you saved compared to the previous Intranet site?

Less than 30 minutes

Radio button, one-up vertical

Single

Y

30 minutes - 1 hour

1 - 2 hours

2 hours or more

Don't know

What additional features or options would you most like to see added to this Intranet site?

Text area, no char limit

N

How can we improve our Intranet site?

Text area, no char limit

N