Form 1009 2014 764 DOT MAIN 2013_1-16-14
E-Government Website Customer Satisfaction Surveys
2014 764 DOT MAIN 2013_1-16-14.xlsx
2014 764 DOT MAIN 2013_1-16-14v
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Welcome and Thank You Text
Current Model Qsts
Current Custom Qsts
Custom Qsts (10-1-12)
Overview
GuidelinesWelcome and Thank You Text
Current Model Qsts
Current Custom Qsts
Custom Qsts (10-1-12)
Sheet 1: Guidelines
| Questionnaire Management Guidelines | ||||||||||||||||||||
| Goals: | ||||||||||||||||||||
| � | One consolidated document to track all model and CQ changes throughout the life of the project | |||||||||||||||||||
| � | Questionnaire always matches the live survey | |||||||||||||||||||
| � | Easy and error-free way to submit CQ changes | |||||||||||||||||||
| � | All changes tracked and reflected in one document (DOT will help) | |||||||||||||||||||
| Questionnaire Resources: | ||||||||||||||||||||
| 1 | Questionnaire Design and Approval Process | |||||||||||||||||||
| 2 | Question Grouping Rules | |||||||||||||||||||
| 3 | OPS vs. Skip Logic Decision for "Other, Please Specify" | |||||||||||||||||||
| 4 | Model and Custom Question Checks_ SRA | |||||||||||||||||||
| 5 | Model and Custom Question Checks_ Team LeadManager | |||||||||||||||||||
| 6 | Model and Custom Question Checks_ DOT | |||||||||||||||||||
| 7 | Foreign Language Survey Instructions | |||||||||||||||||||
Sheet 2: Welcome and Thank You Text
| Model Instance Name: | 
|
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| DOT Main Site | |||||||||||
| MID: | AUgFcodwlZVYEhVFpVMhgg== | ||||||||||
| Date: | 5/19/2011 | ||||||||||
| Welcome and Thank You Text | |||||||||||
| Directions: | |||||||||||
| This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below. | |||||||||||
| Examples | |||||||||||
| Welcome Text Example | |||||||||||
|
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| Welcome Text | |||||||||||
| Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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| Thank You Text Example | |||||||||||
| Thank You Text | 
|
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| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 3: Current Model Qsts
| Model Instance Name: | Model Instance Name: | ||||
| DOT Main Site | |||||
| MID: | AUgFcodwlZVYEhVFpVMhgg== | ||||
| Date: | 5/19/2011 | ||||
| \ | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the accuracy of information on this site. | 23 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
26 | How likely are you to return to this site? |
| 2 | Please rate the quality of information on this site. | 24 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |
| 3 | Please rate the freshness of content on this site. | 25 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
27 | How likely are you to recommend this site to someone else? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||
| 4 | Please rate the visual appeal of this site. | How likely are you to use this site as your primary resource for obtaining information from this organization? | |||
| 5 | Please rate the balance of graphics and text on this site. | Future Participation (1=Very Unlikely, 10=Very Likely) | |||
| 6 | Please rate the readability of the pages on this site. | How likely are you to express your thoughts or ideas to this department in the next 90 days? | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | 
|
Follow on Social Media (1=Very Unlikely, 10=Very Likely) | |||
| 7 | Please rate how well the site is organized. | 
|
How likely are you to follow this department on social media sites such as Facebook or Twitter? | ||
| 8 | Please rate the options available for navigating this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||
| 9 | Please rate how well the site layout helps you find what you are looking for. | I can count on this department to act in my best interests. | |||
| Please rate the number of clicks to get where you want on this site. | I consider this department to be trustworthy. | ||||
| 10 | Site Performance (1=Poor, 10=Excellent, Don't Know) | This department can be trusted to do what is right. | |||
| 11 | Please rate how quickly pages load on this site. | ||||
| 12 | Please rate the consistency of speed from page to page on this site. | ||||
| 13 | Please rate the ability to load pages without getting error messages on this site. | ||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
| 14 | Please rate how thoroughly this site discloses information about what this department is doing. | ||||
| 15 | Please rate how quickly department information is made available on this site. | ||||
| 16 | Please rate how well information about this department's actions can be accessed by the public on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 17 | Please rate the relevance of search results on this site. | ||||
| 18 | Please rate the organization of search results on this site. | ||||
| 19 | Please rate how well the search results help you decide what to select. | ||||
| 20 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
Sheet 4: Current Custom Qsts
| Model Instance Name: | ||||||||||
| DOT Main Site | underlined & italicized: RE-ORDER | |||||||||
| MID: | AUgFcodwlZVYEhVFpVMhgg== | pink: ADDITION | ||||||||
| Date: | 5/19/2011 | blue + -->: REWORDING | ||||||||
| DOT Main Site CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
| SAC2160 | How frequently do you visit this site? | SAC2160A001 | This is my first visit | Dropdown (Select-one) | Single | Y | Frequency | |||
| SAC2160A002 | Every few months or less often | A,B | ||||||||
| SAC2160A003 | Monthly | A,B | ||||||||
| SAC2160A004 | Weekly | A,B | ||||||||
| SAC2160A005 | Several times a week | A,B | ||||||||
| SAC2160A006 | Daily/more than once a day | A,B | ||||||||
| ACQinh0016879 | A | Please select the statement which best describes your experience with the new DOT.gov redesign: | ACQinh0016879A01 | It is easier to find what I am looking for | Dropdown (Select-one) | Single | Y | Redesign Experience | ||
| ACQinh0016879A02 | It is harder to find what I am looking for | |||||||||
| ACQinh0016879A03 | My experience is no different when looking for information on the new site | |||||||||
| ACQinh0016879A04 | I don’t recall the previous site | |||||||||
| ACQinh0016880 | B | Overall, the redesign changes to the DOT.gov website are: | Better than the previous experience | Dropdown (Select-one) | Single | Y | Redesign Opinion | |||
| About the same as the previous experience | ||||||||||
| Worse than the previous experience | ||||||||||
| I don’t recall the previous site | ||||||||||
| SAC2161 | What is your role in visiting the site today? | SAC2161A001 | General public | Radio button, one-up vertical | Single | Y | Skip Logic Group | Role | ||
| SAC2161A002 | DOT Employee | Randomize | ||||||||
| SAC2161A003 | Motor Carrier Company | |||||||||
| SAC2161A004 | Trucker | |||||||||
| SAC2161A005 | Student | |||||||||
| SAC2161A006 | Parent | |||||||||
| SAC2161A007 | Other (please specify): | |||||||||
| SAC2162 | A | Please tell us what your role is today. | Text area, no char limit | N | Skip Logic Group | Role_Other | ||||
| SAC2163 | What is your primary reason for visiting this site today? | SAC2163A001 | Research transportation data | Radio button, one-up vertical | Single | Y | Skip Logic Group | Visit Reason | ||
| SAC2163A002 | Get a DOT number | Randomize | ||||||||
| SAC2163A003 | Check flight status | |||||||||
| SAC2163A004 | Trucking regulations (hours of safety, etc.) | |||||||||
| SAC2163A005 | Airline travel complaints | |||||||||
| SAC2163A006 | Car safety ratings | |||||||||
| SAC2163A007 | Look for a job | |||||||||
| SAC2163A008 | File a complaint against a trucking/moving company | |||||||||
| SAC2163A009 | HAZMAT info | |||||||||
| SAC2163A010 | Find your local Department of Transportation | |||||||||
| SAC2163A011 | Transportation statistics (airline, crash test data, etc.) | |||||||||
| SAC2163A012 | Read articles on transportation safety | |||||||||
| SAC2163A013 | Traffic/Construction/Road Closures | |||||||||
| SAC2163A014 | TSA information | |||||||||
| SAC2163A015 | Other (please specify): | Z | ||||||||
| SAC2164 | Z | Please tell us your primary reasonfor visiting. | Text area, no char limit | N | Skip Logic Group | Visit Reason_Other | ||||
| SAC2165 | How did you look for information on the site today? (Please select all that apply.) | SAC2165A001 | Search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | How Look for Info | ||
| SAC2165A002 | Advanced search feature/tool | |||||||||
| SAC2165A003 | Top navigation bar | |||||||||
| SAC2165A004 | Left navigation bar | |||||||||
| SAC2165A005 | Links in the center of the page | |||||||||
| SAC2165A006 | Quick links | |||||||||
| SAC2165A007 | Other (please specify): | A | ||||||||
| SAC2166 | A | Other ways I looked for information: | Text area, no char limit | N | Skip Logic Group | How Look_Other | ||||
| SAC2167 | Were you able to find what you were looking for today? | SAC2167A001 | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Find | ||
| SAC2167A002 | Partially | B | ||||||||
| SAC2167A003 | I'm just browsing | |||||||||
| SAC2167A004 | No | B | ||||||||
| SAC2168 | B | Please tell us specifically what you were looking for on the site: | Text area, no char limit | N | Skip Logic Group | Cannot Find_OE | ||||
| SAC2169 | Did you use the search feature during your visit today? | SAC2169A001 | Yes | C | Radio button, one-up vertical | Single | Y | Skip Logic Group | Used Search | |
| SAC2169A002 | No | |||||||||
| SAC2169A003 | Don't recall | |||||||||
| SAC2170 | C | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | SAC2170A001 | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |
| SAC2170A002 | I had issues with the basic search process (how to use it, terms to enter). | |||||||||
| SAC2170A003 | I had issues with the visual display of the search results (text size, images). | |||||||||
| SAC2170A004 | I had issues with the search results I received. | |||||||||
| SAC2170A005 | I had issues with sorting, filtering, advanced search, or lack of these options. | |||||||||
| SAC2170A006 | I had technical issues with the search feature. | |||||||||
| SAC2170A007 | None of these | D | ||||||||
| SAC2171 | D | Please specify what other issues you had with the site's search feature today. | Text area, no char limit | N | Skip Logic Group | Search Experience_Other | ||||
| SAC2172 | If you could improve one aspect of the site, what would it be? | Text area, no char limit | N | Improvement | ||||||
Sheet 5: Custom Qsts (10-1-12)
| Model Instance Name: | ||||||||||
| DOT Main Site | underlined & italicized: RE-ORDER | |||||||||
| MID: | AUgFcodwlZVYEhVFpVMhgg== | pink: ADDITION | ||||||||
| Date: | 5/19/2011 | blue + -->: REWORDING | ||||||||
| DOT Main Site CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
| SAC2160 | How frequently do you visit this site? | SAC2160A001 | This is my first visit | Dropdown (Select-one) | Single | Y | Frequency | |||
| SAC2160A002 | Every few months or less often | A,B | ||||||||
| SAC2160A003 | Monthly | A,B | ||||||||
| SAC2160A004 | Weekly | A,B | ||||||||
| SAC2160A005 | Several times a week | A,B | ||||||||
| SAC2160A006 | Daily/more than once a day | A,B | ||||||||
| A | Please select the statement which best describes your experience with the new DOT.gov redesign: | It is easier to find what I am looking for | Dropdown (Select-one) | Single | Y | Redesign Experience | ||||
| It is harder to find what I am looking for | ||||||||||
| My experience is no different when looking for information on the new site | ||||||||||
| I don’t recall the previous site | ||||||||||
| B | Overall, the redesign changes to the DOT.gov website are: | Better than the previous experience | Dropdown (Select-one) | Single | Y | Redesign Opinion | ||||
| About the same as the previous experience | ||||||||||
| Worse than the previous experience | ||||||||||
| I don’t recall the previous site | ||||||||||
| SAC2161 | What is your role in visiting the site today? | SAC2161A001 | General public | Radio button, one-up vertical | Single | Y | Skip Logic Group | Role | ||
| SAC2161A002 | DOT Employee | Randomize | ||||||||
| SAC2161A003 | Motor Carrier Company | |||||||||
| SAC2161A004 | Trucker | |||||||||
| SAC2161A005 | Student | |||||||||
| SAC2161A006 | Parent | |||||||||
| SAC2161A007 | Other (please specify): | |||||||||
| SAC2162 | A | Please tell us what your role is today. | Text area, no char limit | N | Skip Logic Group | Role_Other | ||||
| SAC2163 | What is your primary reason for visiting this site today? | SAC2163A001 | Research transportation data | Radio button, one-up vertical | Single | Y | Skip Logic Group | Visit Reason | ||
| SAC2163A002 | Get a DOT number | Randomize | ||||||||
| SAC2163A003 | Check flight status | |||||||||
| SAC2163A004 | Trucking regulations (hours of safety, etc.) | |||||||||
| SAC2163A005 | Airline travel complaints | |||||||||
| SAC2163A006 | Car safety ratings | |||||||||
| SAC2163A007 | Look for a job | |||||||||
| SAC2163A008 | File a complaint against a trucking/moving company | |||||||||
| SAC2163A009 | HAZMAT info | |||||||||
| SAC2163A010 | Find your local Department of Transportation | |||||||||
| SAC2163A011 | Transportation statistics (airline, crash test data, etc.) | |||||||||
| SAC2163A012 | Read articles on transportation safety | |||||||||
| SAC2163A013 | Traffic/Construction/Road Closures | |||||||||
| SAC2163A014 | TSA information | |||||||||
| SAC2163A015 | Other (please specify): | Z | ||||||||
| SAC2164 | Z | Please tell us your primary reasonfor visiting. | Text area, no char limit | N | Skip Logic Group | Visit Reason_Other | ||||
| SAC2165 | How did you look for information on the site today? (Please select all that apply.) | SAC2165A001 | Search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | How Look for Info | ||
| SAC2165A002 | Advanced search feature/tool | |||||||||
| SAC2165A003 | Top navigation bar | |||||||||
| SAC2165A004 | Left navigation bar | |||||||||
| SAC2165A005 | Links in the center of the page | |||||||||
| SAC2165A006 | Quick links | |||||||||
| SAC2165A007 | Other (please specify): | A | ||||||||
| SAC2166 | A | Other ways I looked for information: | Text area, no char limit | N | Skip Logic Group | How Look_Other | ||||
| SAC2167 | Were you able to find what you were looking for today? | SAC2167A001 | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Find | ||
| SAC2167A002 | Partially | B | ||||||||
| SAC2167A003 | I'm just browsing | |||||||||
| SAC2167A004 | No | B | ||||||||
| SAC2168 | B | Please tell us specifically what you were looking for on the site: | Text area, no char limit | N | Skip Logic Group | Cannot Find_OE | ||||
| SAC2169 | Did you use the search feature during your visit today? | SAC2169A001 | Yes | C | Radio button, one-up vertical | Single | Y | Skip Logic Group | Used Search | |
| SAC2169A002 | No | |||||||||
| SAC2169A003 | Don't recall | |||||||||
| SAC2170 | C | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | SAC2170A001 | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |
| SAC2170A002 | I had issues with the basic search process (how to use it, terms to enter). | |||||||||
| SAC2170A003 | I had issues with the visual display of the search results (text size, images). | |||||||||
| SAC2170A004 | I had issues with the search results I received. | |||||||||
| SAC2170A005 | I had issues with sorting, filtering, advanced search, or lack of these options. | |||||||||
| SAC2170A006 | I had technical issues with the search feature. | |||||||||
| SAC2170A007 | None of these | D | ||||||||
| SAC2171 | D | Please specify what other issues you had with the site's search feature today. | Text area, no char limit | N | Skip Logic Group | Search Experience_Other | ||||
| SAC2172 | If you could improve one aspect of the site, what would it be? | Text area, no char limit | N | Improvement | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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