Form 1011 2014 766 GSA Auctions 2013_1-2-14

E-Government Website Customer Satisfaction Surveys

2014 766 GSA Auctions 2013_1-2-14.xlsx

2014 766 GSA Auctions 2013_1-2-14

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current Custom Qsts (7-12-13)
Current Custom Qsts (7-10-1 (2
Current Custom Qsts (4-9-13)
Current Custom Qsts (12-13-12)
Current Custom Qsts (11-19-12)
Current Custom Qsts (11-8-12)


Sheet 1: Current Model Qsts

Model Instance Name:




GSA Auctions Survey



MID: Existing Measure - Please fill in; New Measure - DOT will fill in


Date: 1/7/2011

GSA Auctions Survey
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

Look and Feel (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the visual appeal of this site. 18 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
21 How likely are you to return to this site?
2 Please rate the balance of graphics and text on this site. 19 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the readability of the pages on this site. 20 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
22 How likely are you to recommend this site to someone else?

Navigation (1=Poor, 10=Excellent, Don't Know)


Purchase Online (1=Very Unlikely, 10=Very Likely)
4 Please rate how well the site is organized.

23 How likely are you to make an online purchase from this site in the future?
5 Please rate the options available for navigating this site.


Primary Resource (1=Not Very Likely, 10=Very Likely)
6 Please rate how well the site layout helps you find what you are looking for.

24 How likely are you to use this site as your primary resource for browsing property or products for sale by the government?
7 Please rate the number of clicks to get where you want on this site.




Product Descriptions (1=Poor, 10=Excellent, Don't Know)

8 Please rate the thoroughness of product descriptions on this site.
9 Please rate how understandable the product descriptions are on this site.
10 Please rate how well the product descriptions provide answers to your questions.




Search (1=Poor, 10=Excellent, Don't Know)



11 Please rate the relevance of search results on this site.



12 Please rate the organization of search results on this site.



13 Please rate how well the search results help you decide what to select.



14 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



15 Please rate how quickly pages load on this site.



16 Please rate the consistency of speed from page to page on this site.



17 Please rate the ability to load pages without getting error messages on this site.





Sheet 2: Current Custom Qsts (7-12-13)

Model Instance Name: red & strike-through: DELETE





GSA Auctions Survey underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in pink: ADDITION





Date: 7/10/13 blue + -->: REWORDING















GSA Auctions Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0884
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less





SAC0885
What best describes you? Citizen/General public
Drop down, select one S Y OPS Group Role


Government employee







Reseller







Realtor







Car dealer







Small business







Other, please specify: A




SAC0886 A Other role

Text field, <100 char
N
Other role
CAS0033582
Which of the following categories contains your age? Under 18
Radio button, one-up vertical Single N
Age



18-24








25-34








35-44








45-54








55-64








65 or older








Prefer not to answer





CAS0033583
Which of the following best describes the highest level of education you have attained? Have not graduated high school
Radio button, one-up vertical Single N
Education



High school graduate








Some college, trade, technical or vocational training








College graduate








Post graduate degree








Prefer not to answer





SAC0887
What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Looking for real estate (houses, buildings, land, farms)






Vehicles and parts






Agricultural Equipment and Supplies






Aircraft and Aircraft Parts






Boats and Marine Equipment






Communication Equipment






Computer Equipment and Accessories






Construction Equipment






Electrical and Electronic Equipment and Components






Fire Trucks and Fire Fighting Equipment






Furniture






Hand Tools & Shop Equipment






Household/Personal






Industrial Machinery






Jewelry & Exotic Collectibles






Lab Equipment






Medical, Dental, and Veterinary Equipment and Supplies






Miscellaneous






Motorcycles & Bicycles






NASA Shuttle/Hubble






Office Equipment and Supplies






Photographic Equipment






Trailers, Tractors and Manufactured Housing






Other, please specify: A



SAC0888 A Other reason

Text area, no char limit
N
Other reason
SAC0889
Did you find what you were looking for? Yes
Drop down, select one S Y Skip Logic Group Find


Partially A






No A




SAC0890 A Please specify what were you trying to find.

Text area, no char limit
N
Info not found
SAC0891
What method do you use to find your information? Site's search feature A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Browse by category C






Browse by location C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E




SAC0892 E Other method

Text field, <100 char
N
Other method
SAC0893 A Please tell us about your experience with the site's search feature today. No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were not relevant to my search terms





Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B


SAC0894 B Other search difficulty

Text area, no char limit
N
Other search diff
SAC0895 C How would you describe your navigation experience on this site today? (Please select all that apply.) No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Links/ headings are not intuitive enough





Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D


SAC0896 D Other navigational difficulty

Text area, no char limit
N
Other navigation diff
SAC0897
Have you ever bid on an item or product on the GSA Auctions site? Yes A,B, D Drop down, select one S Y Skip Logic Group Bid


No E






Don't remember





SAC0898 A Was the bidding process easy to understand? Very easy to understand
Drop down, select one S N
Bidding process


Somewhat easy to understand






Somewhat difficult to understand






Very difficult to understand




SAC0899 B Did you like the bid inactivity feature which extends an auction to prevent sniping? Yes
Drop down, select one S N
Inactivity feature


No C





Don't know




SAC0900 C If no, please tell us why?

Text area, no char limit
N
Don't like inactivity feature

D What type of item did you bid on?

Text area, no char limit
N
Item bid on

E Why didn't you bid on an item?

Text area, no char limit
N
Why no bid
SAC0901
Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? Location
Checkbox, one-up vertical M Y Skip Logic Group Bidding factors


Condition







Written Description







Features







Attached Photo of Item







Other, please specify: A




SAC0902 A Other most important bidding factors

Text area, no char limit
N
Other bidding factor
SAC0903
Were the terms of sale clear with regards to payment and removal? Yes
Drop down, select one S Y Skip Logic Group Terms of sale


No A






Not sure





SAC0904 A If no, please tell us why the terms of sale were unclear?

Text area, no char limit
N
Unclear terms of sale
SAC0905
Did you encounter any difficulty in coordinating removal? Yes A Drop down, select one S Y Skip Logic Group Coordinating removal


No






Don't know




SAC0906 A If yes, please describe the difficulty with coordinating removal.

Text area, no char limit
N
Removal difficulty
SAC0907
What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info
SAC0908
If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement
CJI4612
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4613
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4614
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4615
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No





CJI4616 A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y
Phone or Tablet



A tablet X







None of these





CJI4617 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y
Phone Type



Android








Blackberry








Another phone





CJI4618 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y
Tablet Type



Kindle








Android








Blackberry








Another tablet





CJI4619 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so





CJI4620 C Have you ever accessed GSA Auction's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so





CJI4621 Y What was the main reason you last visited GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason
CJI4622 Z What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources

Sheet 3: Current Custom Qsts (7-10-1 (2

Model Instance Name: red & strike-through: DELETE





GSA Auctions Survey underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in pink: ADDITION





Date: 7/10/13 blue + -->: REWORDING















GSA Auctions Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0884
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less





SAC0885
What best describes you? Citizen/General public
Drop down, select one S Y OPS Group Role


Government employee







Reseller







Realtor







Car dealer







Small business







Other, please specify: A




SAC0886 A Other role

Text field, <100 char
N
Other role


Which of the following categories contains your age? Under 18
Radio button, one-up vertical Single N
Age



18-24








25-34








35-44








45-54








55-64








65 or older








Prefer not to answer







Which of the following best describes the highest level of education you have attained? Have not graduated high school
Radio button, one-up vertical Single N
Education



High school graduate








Some college, trade, technical or vocational training








College graduate








Post graduate degree








Prefer not to answer





SAC0887
What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Looking for real estate (houses, buildings, land, farms)






Vehicles and parts






Agricultural Equipment and Supplies






Aircraft and Aircraft Parts






Boats and Marine Equipment






Communication Equipment






Computer Equipment and Accessories






Construction Equipment






Electrical and Electronic Equipment and Components






Fire Trucks and Fire Fighting Equipment






Furniture






Hand Tools & Shop Equipment






Household/Personal






Industrial Machinery






Jewelry & Exotic Collectibles






Lab Equipment






Medical, Dental, and Veterinary Equipment and Supplies






Miscellaneous






Motorcycles & Bicycles






NASA Shuttle/Hubble






Office Equipment and Supplies






Photographic Equipment






Trailers, Tractors and Manufactured Housing






Other, please specify: A



SAC0888 A Other reason

Text area, no char limit
N
Other reason
SAC0889
Did you find what you were looking for? Yes
Drop down, select one S Y Skip Logic Group Find


Partially A






No A




SAC0890 A Please specify what were you trying to find.

Text area, no char limit
N
Info not found
SAC0891
What method do you use to find your information? Site's search feature A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Browse by category C






Browse by location C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E




SAC0892 E Other method

Text field, <100 char
N
Other method
SAC0893 A Please tell us about your experience with the site's search feature today. No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were not relevant to my search terms





Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B


SAC0894 B Other search difficulty

Text area, no char limit
N
Other search diff
SAC0895 C How would you describe your navigation experience on this site today? (Please select all that apply.) No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Links/ headings are not intuitive enough





Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D


SAC0896 D Other navigational difficulty

Text area, no char limit
N
Other navigation diff
SAC0897
Have you ever bid on an item or product on the GSA Auctions site? Yes A,B, D Drop down, select one S Y Skip Logic Group Bid


No E






Don't remember





SAC0898 A Was the bidding process easy to understand? Very easy to understand
Drop down, select one S N
Bidding process


Somewhat easy to understand






Somewhat difficult to understand






Very difficult to understand




SAC0899 B Did you like the bid inactivity feature which extends an auction to prevent sniping? Yes
Drop down, select one S N
Inactivity feature


No C





Don't know




SAC0900 C If no, please tell us why?

Text area, no char limit
N
Don't like inactivity feature

D What type of item did you bid on?

Text area, no char limit
N
Item bid on

E Why didn't you bid on an item?

Text area, no char limit
N
Why no bid
SAC0901
Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? Location
Checkbox, one-up vertical M Y Skip Logic Group Bidding factors


Condition







Written Description







Features







Attached Photo of Item







Other, please specify: A




SAC0902 A Other most important bidding factors

Text area, no char limit
N
Other bidding factor
SAC0903
Were the terms of sale clear with regards to payment and removal? Yes
Drop down, select one S Y Skip Logic Group Terms of sale


No A






Not sure





SAC0904 A If no, please tell us why the terms of sale were unclear?

Text area, no char limit
N
Unclear terms of sale
SAC0905
Did you encounter any difficulty in coordinating removal? Yes A Drop down, select one S Y Skip Logic Group Coordinating removal


No






Don't know




SAC0906 A If yes, please describe the difficulty with coordinating removal.

Text area, no char limit
N
Removal difficulty
SAC0907
What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info
SAC0908
If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement
CJI4612
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4613
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4614
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4615
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No





CJI4616 A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y
Phone or Tablet



A tablet X







None of these





CJI4617 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y
Phone Type



Android








Blackberry








Another phone





CJI4618 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y
Tablet Type



Kindle








Android








Blackberry








Another tablet





CJI4619 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so





CJI4620 C Have you ever accessed GSA Auction's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so





CJI4621 Y What was the main reason you last visited GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason
CJI4622 Z What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources

Sheet 4: Current Custom Qsts (4-9-13)

Model Instance Name: red & strike-through: DELETE





GSA Auctions Survey underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in pink: ADDITION





Date: 11/8/12 blue + -->: REWORDING















GSA Auctions Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0884
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less





SAC0885
What best describes you? Citizen/General public
Drop down, select one S Y OPS Group Role


Government employee







Reseller







Realtor







Car dealer







Small business







Other, please specify: A




SAC0886 A Other role

Text field, <100 char
N
Other role
SAC0887
What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Looking for real estate (houses, buildings, land, farms)






Vehicles and parts






Agricultural Equipment and Supplies






Aircraft and Aircraft Parts






Boats and Marine Equipment






Communication Equipment






Computer Equipment and Accessories






Construction Equipment






Electrical and Electronic Equipment and Components






Fire Trucks and Fire Fighting Equipment






Furniture






Hand Tools & Shop Equipment






Household/Personal






Industrial Machinery






Jewelry & Exotic Collectibles






Lab Equipment






Medical, Dental, and Veterinary Equipment and Supplies






Miscellaneous






Motorcycles & Bicycles






NASA Shuttle/Hubble






Office Equipment and Supplies






Photographic Equipment






Trailers, Tractors and Manufactured Housing






Other, please specify: A



SAC0888 A Other reason

Text area, no char limit
N
Other reason
SAC0889
Did you find what you were looking for? Yes
Drop down, select one S Y Skip Logic Group Find


Partially A, B






No A, B




SAC0890 A Please specify what were you trying to find.

Text area, no char limit
N
Info not found

B Why were you unable to find what you were looking for? Item not available in desired location
Drop down, select one M N Skip Logic Group Why Unable



Item not available within desired price range








Not enough information regarding item








Not enough pictures of item








Difficulty locating items within a certain location








Difficulty locating specific item








Just browsing the site








Other, please specify: X





X Please specify why else you were unable to find what you were looking for.

Text area, no char limit
N Skip Logic Group OE_Why Unable
SAC0891
What method do you use to find your information? Site's search feature A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Browse by category C






Browse by location C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E




SAC0892 E Other method

Text field, <100 char
N
Other method
SAC0893 A Please tell us about your experience with the site's search feature today. No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were not relevant to my search terms





Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B


SAC0894 B Other search difficulty

Text area, no char limit
N
Other search diff
SAC0895 C How would you describe your navigation experience on this site today? (Please select all that apply.) No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Links/ headings are not intuitive enough





Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D


SAC0896 D Other navigational difficulty

Text area, no char limit
N
Other navigation diff
SAC0897
Have you ever bid on an item or product on the GSA Auctions site? Yes A,B, D Drop down, select one S Y Skip Logic Group Bid


No E






Don't remember





SAC0898 A Was the bidding process easy to understand? Very easy to understand
Drop down, select one S N
Bidding process


Somewhat easy to understand






Somewhat difficult to understand






Very difficult to understand




SAC0899 B Did you like the bid inactivity feature which extends an auction to prevent sniping? Yes
Drop down, select one S N
Inactivity feature


No C





Don't know




SAC0900 C If no, please tell us why?

Text area, no char limit
N
Don't like inactivity feature

D What type of item did you bid on?

Text area, no char limit
N
Item bid on

E Why didn't you bid on an item?

Text area, no char limit
N
Why no bid
SAC0901
Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? Location
Checkbox, one-up vertical M Y Skip Logic Group Bidding factors


Condition







Written Description







Features







Attached Photo of Item







Other, please specify: A




SAC0902 A Other most important bidding factors

Text area, no char limit
N
Other bidding factor
SAC0903
Were the terms of sale clear with regards to payment and removal? Yes
Drop down, select one S Y Skip Logic Group Terms of sale


No A






Not sure





SAC0904 A If no, please tell us why the terms of sale were unclear?

Text area, no char limit
N
Unclear terms of sale
SAC0905
Did you encounter any difficulty in coordinating removal? Yes A Drop down, select one S Y Skip Logic Group Coordinating removal


No






Don't know




SAC0906 A If yes, please describe the difficulty with coordinating removal.

Text area, no char limit
N
Removal difficulty
SAC0907
What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info
SAC0908
If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement
CJI4612
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4613
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4614
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4615
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No





CJI4616 A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y
Phone or Tablet



A tablet X







None of these





CJI4617 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y
Phone Type



Android








Blackberry








Another phone





CJI4618 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y
Tablet Type



Kindle








Android








Blackberry








Another tablet





CJI4619 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so





CJI4620 C Have you ever accessed GSA Auction's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so





CJI4621 Y What was the main reason you last visited GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason
CJI4622 Z What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources

Sheet 5: Current Custom Qsts (12-13-12)

Model Instance Name: red & strike-through: DELETE





GSA Auctions Survey underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in pink: ADDITION





Date: 11/8/12 blue + -->: REWORDING















GSA Auctions Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC0884
How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less





SAC0885
What best describes you? Citizen/General public
Drop down, select one S Y OPS Group Role


Government employee







Reseller







Realtor







Car dealer







Small business







Other, please specify: A




SAC0886 A Other role

Text field, <100 char
N
Other role
SAC0887
What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Looking for real estate (houses, buildings, land, farms)






Vehicles and parts






Agricultural Equipment and Supplies






Aircraft and Aircraft Parts






Boats and Marine Equipment






Communication Equipment






Computer Equipment and Accessories






Construction Equipment






Electrical and Electronic Equipment and Components






Fire Trucks and Fire Fighting Equipment






Furniture






Hand Tools & Shop Equipment






Household/Personal






Industrial Machinery






Jewelry & Exotic Collectibles






Lab Equipment






Medical, Dental, and Veterinary Equipment and Supplies






Miscellaneous






Motorcycles & Bicycles






NASA Shuttle/Hubble






Office Equipment and Supplies






Photographic Equipment






Trailers, Tractors and Manufactured Housing






Other, please specify: A



SAC0888 A Other reason

Text area, no char limit
N
Other reason
SAC0889
Did you find what you were looking for? Yes
Drop down, select one S Y Skip Logic Group Find


Partially A






No A




SAC0890 A Please specify what were you trying to find.

Text area, no char limit
N
Info not found
SAC0891
What method do you use to find your information? Site's search feature A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Browse by category C






Browse by location C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E




SAC0892 E Other method

Text field, <100 char
N
Other method
SAC0893 A Please tell us about your experience with the site's search feature today. No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were not relevant to my search terms





Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B


SAC0894 B Other search difficulty

Text area, no char limit
N
Other search diff
SAC0895 C How would you describe your navigation experience on this site today? (Please select all that apply.) No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Links/ headings are not intuitive enough





Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D


SAC0896 D Other navigational difficulty

Text area, no char limit
N
Other navigation diff
SAC0897
Have you ever bid on an item or product on the GSA Auctions site? Yes A,B, D Drop down, select one S Y Skip Logic Group Bid


No E






Don't remember





SAC0898 A Was the bidding process easy to understand? Very easy to understand
Drop down, select one S N
Bidding process


Somewhat easy to understand






Somewhat difficult to understand






Very difficult to understand




SAC0899 B Did you like the bid inactivity feature which extends an auction to prevent sniping? Yes
Drop down, select one S N
Inactivity feature


No C





Don't know




SAC0900 C If no, please tell us why?

Text area, no char limit
N
Don't like inactivity feature

D What type of item did you bid on?

Text area, no char limit
N
Item bid on

E Why didn't you bid on an item?

Text area, no char limit
N
Why no bid
SAC0901
Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? Location
Checkbox, one-up vertical M Y Skip Logic Group Bidding factors


Condition







Written Description







Features







Attached Photo of Item







Other, please specify: A




SAC0902 A Other most important bidding factors

Text area, no char limit
N
Other bidding factor
SAC0903
Were the terms of sale clear with regards to payment and removal? Yes
Drop down, select one S Y Skip Logic Group Terms of sale


No A






Not sure





SAC0904 A If no, please tell us why the terms of sale were unclear?

Text area, no char limit
N
Unclear terms of sale
SAC0905
Did you encounter any difficulty in coordinating removal? Yes A Drop down, select one S Y Skip Logic Group Coordinating removal


No






Don't know




SAC0906 A If yes, please describe the difficulty with coordinating removal.

Text area, no char limit
N
Removal difficulty
SAC0907
What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info
SAC0908
If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement
CJI4612
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4613
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4614
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice
CJI4615
Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No





CJI4616 A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y
Phone or Tablet



A tablet X







None of these





CJI4617 W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y
Phone Type



Android








Blackberry








Another phone





CJI4618 X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y
Tablet Type



Kindle








Android








Blackberry








Another tablet





CJI4619 B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so





CJI4620 C Have you ever accessed GSA Auction's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so





CJI4621 Y What was the main reason you last visited GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason
CJI4622 Z What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources

Sheet 6: Current Custom Qsts (11-19-12)

Model Instance Name: red & strike-through: DELETE





GSA Auctions Survey underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in pink: ADDITION





Date: 11/8/12 blue + -->: REWORDING















GSA Auctions Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less







What best describes you? Citizen/General public
Drop down, select one S Y OPS Group Role


Government employee







Reseller







Realtor







Car dealer







Small business







Other, please specify: A





A Other role

Text field, <100 char
N
Other role


What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Looking for real estate (houses, buildings, land, farms)






Vehicles and parts






Agricultural Equipment and Supplies






Aircraft and Aircraft Parts






Boats and Marine Equipment






Communication Equipment






Computer Equipment and Accessories






Construction Equipment






Electrical and Electronic Equipment and Components






Fire Trucks and Fire Fighting Equipment






Furniture






Hand Tools & Shop Equipment






Household/Personal






Industrial Machinery






Jewelry & Exotic Collectibles






Lab Equipment






Medical, Dental, and Veterinary Equipment and Supplies






Miscellaneous






Motorcycles & Bicycles






NASA Shuttle/Hubble






Office Equipment and Supplies






Photographic Equipment






Trailers, Tractors and Manufactured Housing






Other, please specify: A




A Other reason

Text area, no char limit
N
Other reason


Did you find what you were looking for? Yes
Drop down, select one S Y Skip Logic Group Find


Partially







No A





A If you were unable to find what you were looking for, please specify what were you trying to find?

Text area, no char limit
N
Info not found


What method do you use to find your information? Site's search feature A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Browse by category C






Browse by location C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E





E Other method

Text field, <100 char
N
Other method

A If you used search today to find your information, did you encounter any difficulties with the search features on the site? No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were not relevant to my search terms





Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B



B Other search difficulty

Text area, no char limit
N
Other search diff

C If you used navigation today to find your information, did you encounter any difficulties with the navigation capabilities on this site? No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Links/ headings are not intuitive enough





Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D



D Other navigational difficulty

Text area, no char limit
N
Other navigation diff


Have you ever bid on an item or product on the GSA Auctions site? Yes A,B Drop down, select one S Y Skip Logic Group Bid


No







Don't remember






A Was the bidding process easy to understand? Very easy to understand
Drop down, select one S N
Bidding process


Somewhat easy to understand






Somewhat difficult to understand






Very difficult to understand





B Did you like the bid inactivity feature which extends an auction to prevent sniping? Yes
Drop down, select one S N
Inactivity feature


No C





Don't know





C If no, please tell us why?

Text area, no char limit
N
Don't like inactivity feature


Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? Location
Drop down, select one S Y Skip Logic Group Bidding factors


Condition







Written Description







Features







Attached Photo of Item







Other, please specify: A





A Other most important bidding factors

Text area, no char limit
N
Other bidding factor


Were the terms of sale clear with regards to payment and removal? Yes
Drop down, select one S Y Skip Logic Group Terms of sale


No A






Not sure






A If no, please tell us why the terms of sale were unclear?

Text area, no char limit
N
Unclear terms of sale


Did you encounter any difficulty in coordinating removal? Yes A Drop down, select one S Y Skip Logic Group Coordinating removal


No






Don't know





A If yes, please describe the difficulty with coordinating removal.

Text area, no char limit
N
Removal difficulty


What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info


If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement


Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice


Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice


Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice


Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No






A Which of the following devices do you have? A SmartPhone W Checkbox, one-up vertical Multi Y
Phone or Tablet



A tablet X







None of these






W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y
Phone Type



Android








Blackberry








Another phone






X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y
Tablet Type



Kindle








Android








Blackberry








Another tablet






B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so






C Have you ever accessed GSA Auction's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so






Y What was the main reason you last visited GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason

Z What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources

Sheet 7: Current Custom Qsts (11-8-12)

Model Instance Name: red & strike-through: DELETE





GSA Auctions Survey underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in pink: ADDITION





Date: 11/8/12 blue + -->: REWORDING















GSA Auctions Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? First time
Drop down, select one S Y
Frequency


Daily







About once a week







About once a month







Every 6 months or less







What best describes you? Citizen/General public
Drop down, select one S Y OPS Group Role


Government employee







Reseller







Realtor







Car dealer







Small business







Other, please specify: A





A Other role

Text field, <100 char
N
Other role


What is your primary reason for visiting the site today? Just browsing the site
Drop down, select one S Y Skip Logic Group Primary reason


Looking for real estate (houses, buildings, land, farms)






Vehicles and parts






Agricultural Equipment and Supplies






Aircraft and Aircraft Parts






Boats and Marine Equipment






Communication Equipment






Computer Equipment and Accessories






Construction Equipment






Electrical and Electronic Equipment and Components






Fire Trucks and Fire Fighting Equipment






Furniture






Hand Tools & Shop Equipment






Household/Personal






Industrial Machinery






Jewelry & Exotic Collectibles






Lab Equipment






Medical, Dental, and Veterinary Equipment and Supplies






Miscellaneous






Motorcycles & Bicycles






NASA Shuttle/Hubble






Office Equipment and Supplies






Photographic Equipment






Trailers, Tractors and Manufactured Housing






Other, please specify: A




A Other reason

Text area, no char limit
N
Other reason


Did you find what you were looking for? Yes
Drop down, select one S Y Skip Logic Group Find


Partially







No A





A If you were unable to find what you were looking for, please specify what were you trying to find?

Text area, no char limit
N
Info not found


What method do you use to find your information? Site's search feature A Drop down, select one S Y Skip Logic Group Method


Advanced search A






Browse by category C






Browse by location C






Quick links C






Just navigating through the pages C






Combination of search and navigation A,C






Other, please specify: E





E Other method

Text field, <100 char
N
Other method

A If you used search today to find your information, did you encounter any difficulties with the search features on the site? No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Search Difficulty


Results were not relevant to my search terms





Results were too similar/redundant





Search required too many refinements to get what I wanted





Returned too many results





Returned no enough or no results





I was not sure what words to use in my search





Search speed was too slow





Other, please specify: B



B Other search difficulty

Text area, no char limit
N
Other search diff

C If you used navigation today to find your information, did you encounter any difficulties with the navigation capabilities on this site? No problems were encountered
Checkbox, one-up vertical M Y Skip Logic Group Navigation Difficulty


Links/ headings are not intuitive enough





Too many links or navigational choices





Links did not take me where I expected





Could not get started or did not know where to begin





Navigation did not support what I was trying to accomplish





Could not navigate back to previous information





Had difficulty finding detailed information on your web pages





Had difficulty finding related information on your web pages





Had various technical difficulties (links didn't work, received error messages, etc.)





Other, please specify: D



D Other navigational difficulty

Text area, no char limit
N
Other navigation diff


Have you ever bid on an item or product on the GSA Auctions site? Yes A,B Drop down, select one S Y Skip Logic Group Bid


No







Don't remember






A Was the bidding process easy to understand? Very easy to understand
Drop down, select one S N
Bidding process


Somewhat easy to understand






Somewhat difficult to understand






Very difficult to understand





B Did you like the bid inactivity feature which extends an auction to prevent sniping? Yes
Drop down, select one S N
Inactivity feature


No C





Don't know





C If no, please tell us why?

Text area, no char limit
N
Don't like inactivity feature


Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? Location
Drop down, select one S Y Skip Logic Group Bidding factors


Condition







Written Description







Features







Attached Photo of Item







Other, please specify: A





A Other most important bidding factors

Text area, no char limit
N
Other bidding factor


Were the terms of sale clear with regards to payment and removal? Yes
Drop down, select one S Y Skip Logic Group Terms of sale


No A






Not sure






A If no, please tell us why the terms of sale were unclear?

Text area, no char limit
N
Unclear terms of sale


Did you encounter any difficulty in coordinating removal? Yes A Drop down, select one S Y Skip Logic Group Coordinating removal


No






Don't know





A If yes, please describe the difficulty with coordinating removal.

Text area, no char limit
N
Removal difficulty


What other features or information would you like to see added to this site?

Text area, no char limit
N
Other features/info


If you could make one improvement to the site, what would it be?

Text area, no char limit
Y
Improvement


Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice


Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice


Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, Twitter)



Randomize



Message directly from the agency on a social network








Online Pinboard (Pinterest)








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Email list / newsletter from the site








Search engine results








Word of mouth recommendation from someone I know








Referred by another website or link








Don't know








Other



Anchor Answer Choice


Do you ever access the Internet using a mobile phone or tablet? Yes A, B Radio button, one-up vertical Single Y
Access Mobile Internet



No






A Which of the following devices do you have? A SmartPhone W Radio button, one-up vertical Multi Y
Phone or Tablet



A tablet X







None of these






W Specifically, which type of mobile phone do you have? iPhone
Radio button, one-up vertical Single Y
Phone Type



Android








Blackberry








Another phone






X Specifically, which type of tablet do you have? iPad
Radio button, one-up vertical Single Y
Tablet Type



Kindle








Android








Blackberry








Another tablet






B Have you ever accessed ANY federal website using a mobile phone or tablet? Yes C Radio button, one-up vertical Single Y
Federal Mobile Site Usage



No, but I plan to do so








No, but I might in the future








No, and I don't plan to do so






C Have you ever accessed GSA Auction's site using a mobile phone or tablet? Yes Y, Z Radio button, one-up vertical Single Y
Mobile Site Usage



No, but I plan to do so Z







No, but I might in the future Z







No, and I don't plan to do so






Y What was the main reason you last visited GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Mobile Primary Reason

Z What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet?

Text area, no char limit Single N
Desired Resources
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