Model Instance Name: | ||||||||
CVC Gift Shop | ||||||||
MID: | ZE5s49lF8AJMsJZwIhpQxw== | |||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Gift Shop | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
Sales Associate Engagement (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Engagement - Friendliness | Thinking about the store associates, please rate them on: Friendliness when speaking to you. |
19 | What is your overall satisfaction with the gift shop at the U.S. Capitol Visitor Center? (1=Very Dissatisfied, 10=Very Satisfied) |
22 | How likely are you to return to the U.S. Capitol Visitor Center? | ||
2 | Engagement - Promptness | Promptness to acknowledge you. | 20 | How well does the gift shop at the U.S. Capitol Visitor Center meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||
3 | Engagement - Effort | Effort to understand your needs. | 21 | How does the gift shop at the U.S. Capitol Visitor Center compare to your idea of an ideal gift shop experience? (1=Not Very Close, 10=Very Close) |
23 | How likely are you to recommend the gift shop to someone else? | ||
Service (1=Strongly Disagree, 10=Strongly Agree) | Perception (1=Very Unlikely, 10=Very Likely) | |||||||
4 | Service - Assistance | Please rate your level of agreement with the following statements: Associates provided excellent assistance to help you find what you were looking for. |
24 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of visiting the gift shop? | ||||
5 | Service - Knowledge | Store Associates were knowledgeable regarding store products. | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||
6 | Service - Availability | Associates were always available when you need them. | 25 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | ||||
Store Environment (1=Poor, 10=Excellent, Don't Know) | Community Service (1=Very Unlikely, 10=Very Likely) | |||||||
7 | Environment - Cleanliness | Thinking about the environment of the store you visited, please rate the following: Cleanliness of the store. |
26 | How likely are you to donate time and effort to community service in your local area? | ||||
8 | Environment - Layout | How well the layout of the store allowed room to shop. | ||||||
9 | Environment - Appeal | The appeal of displays/posters/signage. | ||||||
Presentation (1=Poor, 10=Excellent, Don't Know) | ||||||||
10 | Presentation - Labels | Thinking about the displays used throughout the store, please rate the following: The degree to which products were clearly marked/priced. |
||||||
11 | Presentation - Accessibility | How well the items you wanted were accessible and easy to reach. | ||||||
12 | Presentation - Organized | The level to which products were well-organized and easy to find. | ||||||
Products (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
13 | Products - Interest | Please rate your level of agreement with the following statements: The products you find at the gift shop were items you are interested in purchasing. |
||||||
14 | Products - Uniqueness | The products available in the gift shop were unique and cannot be found elsewhere. | ||||||
15 | Products - Variety | The gift shop had the variety of souvenirs and gifts you were looking for from a gift shop. | ||||||
Price (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
16 | Price - Competitiveness | Please rate your level of agreement with the following statements: The price of products you purchased were competitive relative to similar products purchased from other gift shops. |
||||||
17 | Price - Value | Given the quality of products you received, the price paid is a great value. | ||||||
18 | Price - Quality | Given the price that you pay, the quality of products you received is excellent. |
Model Instance Name: | ||||||||
CVC Gift Shop | ||||||||
MID: | VAtBJcBcokpwRIhEVUwJxQ4C | |||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Gift Shop V1 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
Sales Associate Engagement (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Thinking about the store associates, please rate them on: Friendliness when speaking to you. |
1 | What is your overall satisfaction with the gift shop at the U.S. Capitol Visitor Center? (1=Very Dissatisfied, 10=Very Satisfied) |
4 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
2 | Promptness to acknowledge you. | 2 | How well does the gift shop at the U.S. Capitol Visitor Center meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Service (1=Strongly Disagree, 10=Strongly Agree) | 3 | How does the gift shop at the U.S. Capitol Visitor Center compare to your idea of an ideal gift shop experience? (1=Not Very Close, 10=Very Close) |
5 | How likely are you to recommend the gift shop to someone else? | ||||
4 | Please rate your level of agreement with the following statements: Associates provided excellent assistance to help you find what you were looking for. |
Perception (1=Very Unlikely, 10=Very Likely) | ||||||
5 | Store Associates were knowledgeable regarding store products. | 24 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of visiting the gift shop? | |||||
Store Environment (1=Poor, 10=Excellent, Don't Know) | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||||
7 | Thinking about the environment of the store you visited, please rate the following: Cleanliness of the store. |
25 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
8 | How well the layout of the store allowed room to shop. | Community Service (1=Very Unlikely, 10=Very Likely) | ||||||
Presentation (1=Poor, 10=Excellent, Don't Know) | 26 | How likely are you to donate time and effort to community service in your local area? | ||||||
10 | Thinking about the displays used throughout the store, please rate the following: The degree to which products were clearly marked/priced. |
|||||||
11 | How well the items you wanted were accessible and easy to reach. | |||||||
Products (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
13 | Please rate your level of agreement with the following statements: The products you find at the gift shop were items you are interested in purchasing. |
|||||||
14 | The products available in the gift shop were unique and cannot be found elsewhere. | |||||||
Price (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
16 | Please rate your level of agreement with the following statements: The price of products you purchased were competitive relative to similar products purchased from other gift shops. |
|||||||
17 | Given the quality of products you received, the price paid is a great value. | |||||||
Model Instance Name: | ||||||||
CVC Gift Shop | ||||||||
MID: | N1kMQY0kIlskIFJt8R459w4C | |||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Gift Shop V2 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
Sales Associate Engagement (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Thinking about the store associates, please rate them on: Friendliness when speaking to you. |
1 | What is your overall satisfaction with the gift shop at the U.S. Capitol Visitor Center? (1=Very Dissatisfied, 10=Very Satisfied) |
4 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
3 | Effort to understand your needs. | 2 | How well does the gift shop at the U.S. Capitol Visitor Center meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Service (1=Strongly Disagree, 10=Strongly Agree) | 3 | How does the gift shop at the U.S. Capitol Visitor Center compare to your idea of an ideal gift shop experience? (1=Not Very Close, 10=Very Close) |
5 | How likely are you to recommend the gift shop to someone else? | ||||
4 | Please rate your level of agreement with the following statements: Associates provided excellent assistance to help you find what you were looking for. |
Perception (1=Very Unlikely, 10=Very Likely) | ||||||
6 | Associates were always available when you need them. | 24 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of visiting the gift shop? | |||||
Store Environment (1=Poor, 10=Excellent, Don't Know) | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||||
7 | Thinking about the environment of the store you visited, please rate the following: Cleanliness of the store. |
25 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
9 | The appeal of displays/posters/signage. | Community Service (1=Very Unlikely, 10=Very Likely) | ||||||
Presentation (1=Poor, 10=Excellent, Don't Know) | 26 | How likely are you to donate time and effort to community service in your local area? | ||||||
10 | Thinking about the displays used throughout the store, please rate the following: The degree to which products were clearly marked/priced. |
|||||||
12 | The level to which products were well-organized and easy to find. | |||||||
Products (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
13 | Please rate your level of agreement with the following statements: The products you find at the gift shop were items you are interested in purchasing. |
|||||||
15 | The gift shop had the variety of souvenirs and gifts you were looking for from a gift shop. | |||||||
Price (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
16 | Please rate your level of agreement with the following statements: The price of products you purchased were competitive relative to similar products purchased from other gift shops. |
|||||||
18 | Given the price that you pay, the quality of products you received is excellent. | |||||||
Model Instance Name: | ||||||||
CVC Gift Shop | ||||||||
MID: | kt558MVUMUMg9Usph8RI0g4C | |||||||
Partitioned (Y/N)? N | ||||||||
Date: | 2/27/2012 | |||||||
CVC Gift Shop V3 | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
Sales Associate Engagement (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
2 | Thinking about the store associates, please rate them on: Promptness to acknowledge you. |
1 | What is your overall satisfaction with the gift shop at the U.S. Capitol Visitor Center? (1=Very Dissatisfied, 10=Very Satisfied) |
4 | How likely are you to return to the U.S. Capitol Visitor Center? | |||
3 | Effort to understand your needs. | 2 | How well does the gift shop at the U.S. Capitol Visitor Center meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Service (1=Strongly Disagree, 10=Strongly Agree) | 3 | How does the gift shop at the U.S. Capitol Visitor Center compare to your idea of an ideal gift shop experience? (1=Not Very Close, 10=Very Close) |
5 | How likely are you to recommend the gift shop to someone else? | ||||
5 | Please rate your level of agreement with the following statements: Store Associates were knowledgeable regarding store products. |
Perception (1=Very Unlikely, 10=Very Likely) | ||||||
6 | Associates were always available when you need them. | 24 | How likely are you to improve your perception of the U.S. Capitol Visitor Center as a result of visiting the gift shop? | |||||
Store Environment (1=Poor, 10=Excellent, Don't Know) | Future Participation (1=Very Unlikely, 10=Very Likely) | |||||||
8 | Thinking about the environment of the store you visited, please rate the following: How well the layout of the store allowed room to shop. |
25 | How likely are you to express your thoughts about the U.S. Capitol Visitor Center in the next 90 days? | |||||
9 | The appeal of displays/posters/signage. | Community Service (1=Very Unlikely, 10=Very Likely) | ||||||
Presentation (1=Poor, 10=Excellent, Don't Know) | 26 | How likely are you to donate time and effort to community service in your local area? | ||||||
11 | Thinking about the displays used throughout the store, please rate the following: How well the items you wanted were accessible and easy to reach. |
|||||||
12 | The level to which products were well-organized and easy to find. | |||||||
Products (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
14 | Please rate your level of agreement with the following statements: The products available in the gift shop were unique and cannot be found elsewhere. |
|||||||
15 | The gift shop had the variety of souvenirs and gifts you were looking for from a gift shop. | |||||||
Price (1=Strongly Disagree, 10=Strongly Agree) | ||||||||
17 | Please rate your level of agreement with the following statements: Given the quality of products you received, the price paid is a great value. |
|||||||
18 | Given the price that you pay, the quality of products you received is excellent. | |||||||
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |