Form 1028 2014 783 DOT FHWA Renewal 2013 3-30-2014

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Overview

Current Model Qsts
Current Custom Qsts (9-4-13)
Custom Qsts (11-10-11)

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Sheet 1: Current Model Qsts

Model Instance Name:
DOT FHWA Survey
MID: F5I1YNcxpg9wlEEcJcEBow==
Date:	2/17/2011
DOT FHWA Survey
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to return to this site?
2	Please rate the quality of information on this site.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Trust (1=Strongly Disagree, 10=Strongly Agree)
4	Please rate the visual appeal of this site.			22	I can count on this agency to act in my best interests.
5	Please rate the balance of graphics and text on this site.			23	I consider this agency to be trustworthy.
6	Please rate the readability of the pages on this site.			24	This agency can be trusted to do what is right.
	Navigation (1=Poor, 10=Excellent, Don't Know)
7	Please rate how well the site is organized.
8	Please rate the options available for navigating this site.
9	Please rate how well the site layout helps you find what you are looking for.
10	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
11	Please rate how thoroughly this site discloses information about what this agency is doing.
12	Please rate how quickly agency information is made available on this site.
13	Please rate how well information about this agency's actions can be accessed by the public on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current Custom Qsts (9-4-13)

Model Instance Name:			red & strike-through: DELETE
DOT FHWA Survey			underlined & italicized: RE-ORDER
MID: F5I1YNcxpg9wlEEcJcEBow==			pink: ADDITION
Date:	9/4/2013		blue + -->: REWORDING
DOT FHWA Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC1371		How frequently do you visit this site?	This is my first visit		Drop down, select one	Single	Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
SAC1372		What is your role in visiting this site today?	General public		Radio button, one-up vertical	Single	Y	OPS Group	Role
			DOT employee
			Federal employee
			State employee
			Local government employee
			County government employee
			Engineer
			Consultant/Contractor
			Educator
			Student
			Media
			Other, please specify	A
SAC1373	A	My role is:			Text field, <100 char		N	OPS Group	OE_Role
SAC1374		What is your primary reason for visiting this site today?	Just browsing		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Reason
			To learn more about the agency
			To locate the latest highway tools, techniques, solutions, etc.
			To find publications or statistics
			To research specific information
			To locate contact information
			Other, please specify	A
SAC1375	A	The reason I visited the site today was:			Text area, no char limit		N	Skip Logic Group	OE_Primary Reason
SAC1376		How did you look for information on the site today? (Please select all that apply.)	Search feature	A, B, C	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Look for Info
			Advanced search feature/tool	A, B, C
			Top navigation links	Z
			Left navigation links	Z
			Links in the center of the page	Z
			Other, please specify	D
SAC1377	A	Did the search feature help you to find what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search_Find
			Partially
			No
SAC1378	B	What specific search terms did you use to try to find the information you were seeking?			Text area, no char limit		N	Skip Logic Group	OE_Search Terms
SAC1379	C	Please describe your experience with this site's search feature.			Text area, no char limit		N	Skip Logic Group	OE_Search
SAC1380	D	Other way I looked for information:			Text area, no char limit		N	Skip Logic Group	OE_Look for Info
	Z	How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Nav Experience
			Links often did not take me where I expected
			Had difficulty finding relevant information
			Links/labels are difficult to understand
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	Y
	Y	Other navigation difficulty:			Text area, no char limit		N	Skip Logic Group	OE_Nav Exp
SAC1381		Did you find what you were looking for on the site today?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Find Info
			Partially	A
			No, I wanted to find:	A, B
SAC1382	A	Please describe what you were looking for.			Text area, no char limit		N	Skip Logic Group	OE_Find
SAC1383	B	Please explain the difficulties you encountered looking for information today.			Text area, no char limit		N	Skip Logic Group	OE_Difficulties Looking
SAC1384		Which sections of the site did you visit today? (Please select all that apply.)	What's New		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Site Sections
			FHWA By Topic
			FHWA Programs	A, X, W
			Legislation, Regulations and Guidance
			Publications and Statistics
			FHWA Knowledge Communities
			Accessibility Resource Library
			Doing Business with FHWA
			About FHWA
			Media Information
			Careers
			A section not listed here (please specify):	B
	B	The section of the site I visited today was:			Text field, <100 char		N	Skip Logic Group	OE_Site Section
ACQWro0008704	A	Which programs page did you visit? (Select all that apply)	Civil Rights		Checkbox, one-up vertical	multi	N		Program Page
			Federal Lands Highway
			Infrastructure
			Innovative Program Delivery
			Operations
			Planning, Environment, and Realty
			Policy
			Research, Development and Technology
			Safety
			Browse by Topics
	X	Please describe your experience with the program pages.			Text area, no char limit		N	Skip Logic Group	OE_PP Exp
	W	If you could make one improvement to the program pages, what would it be?			Text area, no char limit		N	Skip Logic Group	OE_PP One Improv
SAC1386		How did you learn about this site?	Search engine (e.g. Google, Bing)		Drop down, select one	Single	Y		Learn About Site
			Link from another site
			Blog or other Social Media (e.g. Facebook, Twitter)
			Email link
			Web page ad
			Word of mouth
			Other
ACQWro0008687		Have you accessed FHWA.gov from a mobile phone/device in the past 30 days?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Access
			No
ACQWro0008688	A	What type of mobile phone/device did you use: (check one)	Blackberry		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Device
			iPhone/iTouch
			Android
			Other: please describe	B
ACQWro0008689	B	Other: please describe			Text field, <100 char	Single	N	Skip Logic Group	Other Mobile Device
ACQWro0008690	A	Were you successful in viewing the content that you were seeking with your mobile phone/device?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile View
			No
SAC1387		What is your age?	Under 18		Drop down, select one	Single	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			Prefer not to answer
SAC1388		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		OE_One Improvement
SAC1389		Please share any additional comments you have about this site.			Text area, no char limit		N		OE_Comments

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Sheet 3: Custom Qsts (11-10-11)

Model Instance Name:			red & strike-through: DELETE
DOT FHWA Survey			underlined & italicized: RE-ORDER
MID: F5I1YNcxpg9wlEEcJcEBow==			pink: ADDITION
Date:	11/7/2011		blue + -->: REWORDING
DOT FHWA Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC1371		How frequently do you visit this site?	This is my first visit		Drop down, select one	Single	Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
SAC1372		What is your role in visiting this site today?	General public		Radio button, one-up vertical	Single	Y	OPS Group	Role
			DOT employee
			Federal employee
			State employee
			Local government employee
			County government employee
			Engineer
			Consultant/Contractor
			Educator
			Student
			Media
			Other, please specify	A
SAC1373	A	My role is:			Text field, <100 char		N	OPS Group	OE_Role
SAC1374		What is your primary reason for visiting this site today?	Just browsing		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Reason
			To learn more about the agency
			To locate the latest highway tools, techniques, solutions, etc.
			To find publications or statistics
			To research specific information
			To locate contact information
			Other, please specify	A
SAC1375	A	The reason I visited the site today was:			Text area, no char limit		N	Skip Logic Group	OE_Primary Reason
SAC1376		How did you look for information on the site today? (Please select all that apply.)	Search feature	A, B, C	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Look for Info
			Advanced search feature/tool	A, B, C
			Top navigation links
			Left navigation links
			Links in the center of the page
			Other, please specify	D
SAC1377	A	Did the search feature help you to find what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search_Find
			Partially
			No
SAC1378	B	What specific search terms did you use to try to find the information you were seeking?			Text area, no char limit		N	Skip Logic Group	OE_Search Terms
SAC1379	C	Please describe your experience with this site's search feature.			Text area, no char limit		N	Skip Logic Group	OE_Search
SAC1380	D	Other way I looked for information:			Text area, no char limit		N	Skip Logic Group	OE_Look for Info
SAC1381		Did you find what you were looking for on the site today?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Find Info
			Partially	A
			No, I wanted to find:	A, B
SAC1382	A	Please describe what you were looking for.			Text area, no char limit		N	Skip Logic Group	OE_Find
SAC1383	B	Please explain the difficulties you encountered looking for information today.			Text area, no char limit		N	Skip Logic Group	OE_Difficulties Looking
SAC1384		Which sections of the site did you visit today? (Please select all that apply.)	What's New		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Site Sections
			FHWA By Topic
			FHWA Programs	A
			Legislation, Regulations and Guidance
			Publications and Statistics
			FHWA Knowledge Communities
			Accessibility Resource Library
			Doing Business with FHWA
			About FHWA
			Media Information
			Careers
			A section not listed here (please specify):	B
	B	The section of the site I visited today was:			Text field, <100 char		N	Skip Logic Group	OE_Site Section
	A	Which programs page did you visit? (Select all that apply)	Civil Rights			multi	N		Program Page
			Federal Lands Highway
			Infrastructure
			Innovative Program Delivery
			Operations
			Planning, Environment, and Realty
			Policy
			Research, Development and Technology
			Safety
			Browse by Topics
SAC1386		How did you learn about this site?	Search engine (e.g. Google, Bing)		Drop down, select one	Single	Y		Learn About Site
			Link from another site
			Blog or other Social Media (e.g. Facebook, Twitter)
			Email link
			Web page ad
			Word of mouth
			Other
		Have you accessed FHWA.gov from a mobile phone/device in the past 30 days?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Access
			No
	A	What type of mobile phone/device did you use: (check one)	Blackberry		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Device
			iPhone/iTouch
			Droid
			Other: please describe	B
	B	Other: please describe			Text field, <100 char	Single	N	Skip Logic Group	Other Mobile Device
	A	Were you successful in viewing the content that you were seeking with your mobile phone/device?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile View
			No
SAC1387		What is your age?	Under 18		Drop down, select one	Single	N		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			Prefer not to answer
SAC1388		If you could make one improvement to this site, what would it be?			Text area, no char limit		N		OE_One Improvement
SAC1389		Please share any additional comments you have about this site.			Text area, no char limit		N		OE_Comments