Form 1039 2014 794 ABMC SiteGov

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Overview

Current Model Qsts
Current CQs
Current CQs (4-22-14)
Current CQs (6-18-13)
CQs (3-4-13)

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Sheet 1: Current Model Qsts

Model Instance Name:
ABMC
MID:	Z8JhtlABUxlYNMI4MtgYNw==
Partitioned (Y/N)?	Y
Date:	1/19/2012
ABMC
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate your perception of the accuracy of information on this site.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to return to this site in the next 30 days?
2	Please rate the quality of information on this site.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Historical Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features (ex: videos, database, educational materials) provided on this site.			22	How likely are you to use this site as a historical resource for information about the world wars, and the Americans buried and memorialized in ABMC's cemeteries and memorials?
5	Please rate the convenient placement of the features (ex: videos, database, educational materials) on this site.				Visit cemetery (1=Very Unlikely, 10=Very Likely)
6	Please rate the variety of features (ex: videos, database, educational materials) on this site.			23	How likely are you to visit one of ABMC's cemeteries or memorials?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current CQs

Model Instance Name			red & strike-through: DELETE
ABMC			underlined & italicized: RE-ORDER
MID: Z8JhtlABUxlYNMI4MtgYNw==			pink: ADDITION
Date: 2/24/2014			blue + -->: REWORDING
ABMC CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7120		How frequently do you visit this site?	Daily	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Visit frequency
			Two to three times per week	A
			About once a month	A
			Every few months	A
			Every 6 months or less often	A
			This is my first time visiting this site
CAS0056342	A	During your visit today, did you notice the redesign of our website?	Yes	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Noticed redesign
			No
			Not sure
CAS0056343	B	How does the new site compare to the previous design?	Better than the previous design	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Redesign opinion
			About the same as the previous design
			Worse than the previous design	D
CAS0056344	C	What made this experience better than the previous experience?			Text area, no char limit		N	Skip Logic Group	Why better
CAS0056344	D	What made this experience worse than the previous experience?			Text area, no char limit		N	Skip Logic Group	Why worse
SAC7121		Do any of the following describe you? (Please select all that apply)	Veteran		Checkbox, one-up vertical	Multi	Y		Role
			Active Duty Military
			Educator
			Student
			Family member or friend of someone buried or memorialized in an ABMC cemetery
			Tourist who is planning to visit an ABMC cemetery or memorial
			None of the above
CAS0056328		What area of the site did you primarily visit today?	About Us		Radio button, one-up vertical	Single	Y		Area
			Cemeteries & Memorials
			Search ABMC Burials
			News & Events
			Learning & Resources
			Multimedia
SAC7122		What was your main reason for visiting the site today?	Search for a specific individual buried or memorialized in an ABMC cemetery	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Main reason
			Find information on an ABMC cemetery or memorial
			Plan a visit to an ABMC cemetery or memorial
			View images and photos of cemetery or memorial
			Read about the latest news and/or events
			Use ABMC learning resources
			Explore the multimedia resources
			Explore the FAQs
			Contact ABMC
			Connect with ABMC social media networks
			Download the Pointe du Hoc mobile application
			Order a service such as flowers, photos, lithograph, or Korean War Honor Roll Certificate
			Research general historical information
			Other, please specify	A
SAC7123	A	What was your reason for visiting the site?			Text area, no char limit		N	Skip Logic Group	Other reason
SAC7129	B	Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery?	Yes	F	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use Database
			No
			Not sure
SAC7130	F	Please describe your experience using the database (Select all that apply)	I received all the results I was looking for		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Database experience
			Database was easy to use
			Database was difficult to use
			I would like to be able to sort or narrow the search results further
			I would like more information about the individuals listed
			Other experience, please specify	G
SAC7131	G	What was your experience with the database?			Text area, no char limit		N	Skip Logic Group	Other database
SAC7127		Did you view the Normandy, Pointe Du Hoc, World War I or World War II educational interactive today?	Yes	E	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use Interactive
			No
SAC7128	E	How satisfied were you with your experience with the interactive?	Very satisfied		Radio button, one-up vertical	Single	Y	Skip Logic Group	Interactive Satisfaction
			Somewhat satisfied
			Somewhat unsatisfied
			Very unsatisfied
SAC7132		Were you able to find the information you wanted today?	Yes, completely		Radio button, one-up vertical	Single	Y	Skip Logic Group	Able to Find
			Yes, partially
			No	H
SAC7133	H	What were you unable to find?			Text area, no char limit		N	Skip Logic Group	Unable to Find
CAS0056345		What other useful features or content would you like to see added to the ABMC site?			Text area, no char limit		N		Other features
SAC7139		Please suggest one improvement ABMC could make to its website to improve your experience			Text area, no char limit		N		Improvement
ACQLiv0023320		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
ACQLiv0023321	A	Which of the following devices do you have?	A SmartPhone	W	Checkbox, one-up vertical	Multi	Y		Phone or Tablet
			A tablet	X
			None of these
CAS0031656	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	Y		Phone type
			Android
			Blackberry
			Another phone
CAS0031637	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	Y		Tablet type
			Kindle
			Android
			Blackberry
			Another tablet
ACQLiv0023322	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQLiv0023323	C	Have you ever accessed ABMC's site using a mobile phone or tablet?	Yes	Y,Z	Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
CAS0031657	Y	What was the main reason you last visited ABMC using a mobile phone or tablet?			Text area, no char limit		N		Primary Mobile Reason
CAS0031658	Z	What resources/additional resources might you want to access from ABMC using a mobile phone or tablet?			Text area, no char limit		N		Desired Resources

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Sheet 3: Current CQs (4-22-14)

Model Instance Name			red & strike-through: DELETE
ABMC			underlined & italicized: RE-ORDER
MID: Z8JhtlABUxlYNMI4MtgYNw==			pink: ADDITION
Date: 2/24/2014			blue + -->: REWORDING
ABMC CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7120		How frequently do you visit this site?	Daily	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Visit frequency
			Two to three times per week	A
			About once a month	A
			Every few months	A
			Every 6 months or less often	A
			This is my first time visiting this site
	A	During your visit today, did you notice the redesign of our website?	Yes	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Noticed redesign
			No
			Not sure
	B	How does the new site compare to the previous design?	Better than the previous design	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Redesign opinion
			About the same as the previous design
			Worse than the previous design	D
	C	What made this experience better than the previous experience?			Text area, no char limit		N	Skip Logic Group	Why better
	D	What made this experience worse than the previous experience?			Text area, no char limit		N	Skip Logic Group	Why worse
SAC7121		Do any of the following describe you? (Please select all that apply)	Veteran		Checkbox, one-up vertical	Multi	Y		Role
			Active Duty Military
			Educator
			Student
			Family member or friend of someone buried or memorialized in an ABMC cemetery
			Tourist who is planning to visit an ABMC cemetery or memorial
			None of the above
		What area of the site did you primarily visit today?	About Us		Radio button, one-up vertical	Single	Y		Area
			Cemeteries & Memorials
			Search ABMC Burials
			News & Events
			Learning & Resources
			Multimedia
SAC7122		What was your main reason for visiting the site today?	Search for a specific individual buried or memorialized in an ABMC cemetery	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Main reason
			Find information on an ABMC cemetery or memorial
			Plan a visit to an ABMC cemetery or memorial
			View images and photos of cemetery or memorial
			Read about the latest news and/or events
			Use ABMC learning resources
			Explore the multimedia resources
			Explore the FAQs
			Contact ABMC
			Connect with ABMC social media networks
			Download the Pointe du Hoc mobile application
			Order a service such as flowers, photos, lithograph, or Korean War Honor Roll Certificate	B,C, D
			Find general information about ABMC
			Research general historical information
			Other, please specify	A
SAC7123	A	What was your reason for visiting the site?			Text area, no char limit		N	Skip Logic Group	Other reason
SAC7129	B	Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery?	Yes	F	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use Database
			No
			Not sure
SAC7130	F	Please describe your experience using the database (Select all that apply)	I am satisfied with my experience		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Database experience
			I received all the results I was looking for
			Database was easy to use
			Database was difficult to use
			I would like to be able to search by criteria other than last name, state, unit, or and cemetery
			I would like to be able to sort or narrow the search results further
			I would like more information about the individuals listed
			I would like to be able to download lists of information from the database into a format such as excel
			Other experience, please specify	G
SAC7131	G	What was your experience with the database?			Text area, no char limit		N	Skip Logic Group	Other database
SAC7124	B	Which service did you want to order? (Please select all that apply)	Flowers		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	4) Service
			Lithograph
			Headstone photo
			Korean War Honor Roll Certificate
			Other
SAC7125	C	How convenient did you find the ordering process?	Very convenient		Radio button, one-up vertical	Single	Y	Skip Logic Group	5) Service convenience
			Somewhat convenient
			Somewhat inconvenient
			Very inconvenient
SAC7126	D	Would you rather be able to complete your order on the website, or do you prefer the current process?	I would strongly prefer online ordering		Radio button, one-up vertical	Single	Y	Skip Logic Group	6) Service order process
			I would somewhat prefer online ordering
			I do not prefer one way or the other
			I somewhat prefer the current process
			I strongly prefer the current process
SAC7127		Did you view the Normandy, Pointe Du Hoc, World War I or World War II educational interactive today?	Yes	E	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use Interactive
			No
SAC7128	E	How satisfied were you with your experience with the interactive?	Very satisfied		Radio button, one-up vertical	Single	Y	Skip Logic Group	Interactive Satisfaction
			Somewhat satisfied
			Somewhat unsatisfied
			Very unsatisfied
SAC7132		Were you able to find the information you wanted today?	Yes, completely		Radio button, one-up vertical	Single	Y	Skip Logic Group	Able to Find
			Yes, partially
			No	H
SAC7133	H	What were you unable to find?			Text area, no char limit		N	Skip Logic Group	Unable to Find
SAC7134		Please rate how interested you would be in each of the following potential additions to the ABMC website. Virtual tours of each cemetery and memorial	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	Video tours
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7135		Video and photo archives of the cemeteries and memorials	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	Video/photo archives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7136		Educational resources such as lesson plans	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	Lesson plans
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7137		Educational resources such as additional interactive programs about military campaigns	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	More interactives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7138		Information about individuals buried in ABMC cemeteries, such as personal letters and photos	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	Personal letters/photos
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
		What other useful features or content would you like to see added to the ABMC site?			Text area, no char limit		N		Other features
SAC7139		Please suggest one improvement ABMC could make to its website to improve your experience			Text area, no char limit		N		Improvement
ACQLiv0023320		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
ACQLiv0023321	A	Which of the following devices do you have?	A SmartPhone	W	Checkbox, one-up vertical	Multi	Y		Phone or Tablet
			A tablet	X
			None of these
CAS0031656	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	Y		Phone type
			Android
			Blackberry
			Another phone
CAS0031637	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	Y		Tablet type
			Kindle
			Android
			Blackberry
			Another tablet
ACQLiv0023322	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQLiv0023323	C	Have you ever accessed ABMC's site using a mobile phone or tablet?	Yes	Y,Z	Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
CAS0031657	Y	What was the main reason you last visited ABMC using a mobile phone or tablet?			Text area, no char limit		N		Primary Mobile Reason
CAS0031658	Z	What resources/additional resources might you want to access from ABMC using a mobile phone or tablet?			Text area, no char limit		N		Desired Resources

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Sheet 4: Current CQs (6-18-13)

Model Instance Name			red & strike-through: DELETE
ABMC			underlined & italicized: RE-ORDER
MID: Z8JhtlABUxlYNMI4MtgYNw==			pink: ADDITION
Date: 6/17/2013			blue + -->: REWORDING
ABMC CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7120		How frequently do you visit this site?	Daily		Radio button, one-up vertical	Single	Y		1) Visit frequency
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
SAC7121		Do any of the following describe you? (Please select all that apply)	Veteran		Checkbox, one-up vertical	Multi	Y		2) Role
			Active Duty Military
			Educator
			Student
			Family member or friend of someone buried or memorialized in an ABMC cemetery
			Tourist who is planning to visit an ABMC cemetery or memorial
			None of the above					Exclusive
SAC7122		What was your main reason for visiting the site today?	Find information on a specific individual buried or memorialized in an ABMC cemetery		Radio button, one-up vertical	Single	Y	Skip Logic Group	3) Main reason
			Find information on an ABMC cemetery or memorial
			Plan a visit to an ABMC cemetery or memorial
			Order a service such as flowers, photos, lithograph, or Korean War Honor Roll Certificate	B,C, D
			Find general information about ABMC
			Research general historical information
			Other, please specify	A
SAC7123	A	What was your reason for visiting the site?			Text area, no char limit	Single	N	Skip Logic Group	a) Other reason
SAC7124	B	Which service did you want to order? (Please select all that apply)	Flowers		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	4) Service
			Lithograph
			Headstone photo
			Korean War Honor Roll Certificate
			Other
SAC7125	C	How convenient did you find the ordering process?	Very convenient		Radio button, one-up vertical	Single	Y	Skip Logic Group	5) Service convenience
			Somewhat convenient
			Somewhat inconvenient
			Very inconvenient
SAC7126	D	Would you rather be able to complete your order on the website, or do you prefer the current process?	I would strongly prefer online ordering		Radio button, one-up vertical	Single	Y	Skip Logic Group	6) Service order process
			I would somewhat prefer online ordering
			I do not prefer one way or the other
			I somewhat prefer the current process
			I strongly prefer the current process
SAC7127		Did you view the Normandy or Pointe Du Hoc educational interactive today?	Yes	E	Radio button, one-up vertical	Single	Y	Skip Logic Group	7) Use Interactive
			No
SAC7128	E	How satisfied were you with your experience with the interactive?	Very satisfied		Radio button, one-up vertical	Single	Y	Skip Logic Group	8) Interactive Satisfaction
			Somewhat satisfied
			Somewhat unsatisfied
			Very unsatisfied
SAC7129		Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery?	Yes	F	Radio button, one-up vertical	Single	Y	Skip Logic Group	9) Use Database
			No
			Not sure
SAC7130	F	Please describe your experience using the database (Select all that apply)	I am satisfied with my experience		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	10) Database experience
			I would like to be able to search by criteria other than last name, state, unit, or and cemetery
			I would like to be able to sort or narrow the search results
			I would like more information about the individuals listed
			I would like to be able to download lists of information from the database into a format such as excel
			Other experience, please specify	G
SAC7131	G	What was your experience with the database?			Text area, no char limit	Single	N	Skip Logic Group	b) Other database
SAC7132		Were you able to find the information you wanted today?	Yes, completely		Radio button, one-up vertical	Single	Y	Skip Logic Group	11) Able to Find
			Yes, partially
			No	H
SAC7133	H	What were you unable to find?			Text area, no char limit	Single	N	Skip Logic Group	c) Unable to Find
SAC7134		Please rate how interested you would be in each of the following potential additions to the ABMC website. Virtual tours of each cemetery and memorial	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	12) Video tours
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7135		Video and photo archives of the cemeteries and memorials	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	13) Video/photo archives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7136		Educational resources such as lesson plans	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	14) Lesson plans
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7137		Educational resources such as additional interactive programs about military campaigns	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	15)More interactives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7138		Information about individuals buried in ABMC cemeteries, such as personal letters and photos	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	16) Personal letters/photos
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7139		Please suggest one improvement ABMC could make to its website to improve your experience			Text area, no char limit	Single	N		d) Improvement
ACQLiv0023320		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
ACQLiv0023321	A	Which of the following devices do you have?	A SmartPhone	W	Checkbox, one-up vertical	Multi	Y		Phone or Tablet
			A tablet	X
			None of these
	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	Y		Phone type
			Android
			Blackberry
			Another phone
	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	Y		Tablet type
			Kindle
			Android
			Blackberry
			Another tablet
ACQLiv0023322	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQLiv0023323	C	Have you ever accessed ABMC's site using a mobile phone or tablet?	Yes	Y,Z	Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
	Y	What was the main reason you last visited ABMC using a mobile phone or tablet?			Text area, no char limit		N		Primary Mobile Reason
	Z	What resources/additional resources might you want to access from ABMC using a mobile phone or tablet?			Text area, no char limit		N		Desired Resources

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Sheet 5: CQs (3-4-13)

Model Instance Name			red & strike-through: DELETE
ABMC			underlined & italicized: RE-ORDER
MID: Z8JhtlABUxlYNMI4MtgYNw==			pink: ADDITION
Date: 3/1/2013			blue + -->: REWORDING
ABMC CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7120		How frequently do you visit this site?	Daily		Radio button, one-up vertical	Single	Y		1) Visit frequency
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
SAC7121		Do any of the following describe you? (Please select all that apply)	Veteran		Checkbox, one-up vertical	Multi	Y		2) Role
			Active Duty Military
			Educator
			Student
			Family member or friend of someone buried or memorialized in an ABMC cemetery
			Tourist who is planning to visit an ABMC cemetery or memorial
			None of the above					Exclusive
SAC7122		What was your main reason for visiting the site today?	Find information on a specific individual buried or memorialized in an ABMC cemetery		Radio button, one-up vertical	Single	Y	Skip Logic Group	3) Main reason
			Find information on an ABMC cemetery or memorial
			Plan a visit to an ABMC cemetery or memorial
			Order a service such as flowers, photos, lithograph, or Korean War Honor Roll Certificate	B,C, D
			Find general information about ABMC
			Research general historical information
			Other, please specify	A
SAC7123	A	What was your reason for visiting the site?			Text area, no char limit	Single	N	Skip Logic Group	a) Other reason
SAC7124	B	Which service did you want to order? (Please select all that apply)	Flowers		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	4) Service
			Lithograph
			Headstone photo
			Korean War Honor Roll Certificate
			Other
SAC7125	C	How convenient did you find the ordering process?	Very convenient		Radio button, one-up vertical	Single	Y	Skip Logic Group	5) Service convenience
			Somewhat convenient
			Somewhat inconvenient
			Very inconvenient
SAC7126	D	Would you rather be able to complete your order on the website, or do you prefer the current process?	I would strongly prefer online ordering		Radio button, one-up vertical	Single	Y	Skip Logic Group	6) Service order process
			I would somewhat prefer online ordering
			I do not prefer one way or the other
			I somewhat prefer the current process
			I strongly prefer the current process
SAC7127		Did you view the Normandy or Pointe Du Hoc educational interactive today?	Yes	E	Radio button, one-up vertical	Single	Y	Skip Logic Group	7) Use Interactive
			No
SAC7128	E	How satisfied were you with your experience with the interactive?	Very satisfied		Radio button, one-up vertical	Single	Y	Skip Logic Group	8) Interactive Satisfaction
			Somewhat satisfied
			Somewhat unsatisfied
			Very unsatisfied
SAC7129		Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery?	Yes	F	Radio button, one-up vertical	Single	Y	Skip Logic Group	9) Use Database
			No
			Not sure
SAC7130	F	Please describe your experience using the database (Select all that apply)	I am satisfied with my experience		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	10) Database experience
			I would like to be able to search by criteria other than last name, state, unit, or and cemetery
			I would like to be able to sort or narrow the search results
			I would like more information about the individuals listed
			I would like to be able to download lists of information from the database into a format such as excel
			Other experience, please specify	G
SAC7131	G	What was your experience with the database?			Text area, no char limit	Single	N	Skip Logic Group	b) Other database
SAC7132		Were you able to find the information you wanted today?	Yes, completely		Radio button, one-up vertical	Single	Y	Skip Logic Group	11) Able to Find
			Yes, partially
			No	H
SAC7133	H	What were you unable to find?			Text area, no char limit	Single	N	Skip Logic Group	c) Unable to Find
SAC7134		Please rate how interested you would be in each of the following potential additions to the ABMC website. Virtual tours of each cemetery and memorial	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	12) Video tours
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7135		Video and photo archives of the cemeteries and memorials	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	13) Video/photo archives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7136		Educational resources such as lesson plans	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	14) Lesson plans
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7137		Educational resources such as additional interactive programs about military campaigns	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	15)More interactives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7138		Information about individuals buried in ABMC cemeteries, such as personal letters and photos	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	16) Personal letters/photos
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7139		Please suggest one improvement ABMC could make to its website to improve your experience			Text area, no char limit	Single	N		d) Improvement
		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
	A	Which of the following devices do you have?	A SmartPhone		Checkbox, one-up vertical	Multi	Y		Phone or Tablet
			A tablet
			None of these
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
	C	Have you ever accessed ABMC's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so