Model Instance Name: | ||||||||
Financial Stability Survey | ||||||||
MID: I54d1Yop5lJs1NU4Q9wV5A== | ||||||||
Partitioned (Y/N)? Y | ||||||||
Date: 4/16/2012 | ||||||||
Financial Stability Survey | ||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
MQ Label | MQ Label | MQ Label | ||||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
Online Transparency - Disclose | Please rate how thoroughly this office discloses information about what this company is doing. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to this site? | |||
Online Transparency - Quick | Please rate your perception of how quickly information about this office is made available on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Online Transparency - Access | Please rate how well information about this office's actions can be accessed by the public on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend | How likely are you to recommend this site to someone else? | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
Look and Feel - Appeal | Please rate the visual appeal of this site. | Primary Resource | How likely are you to use this site as your primary resource for obtaining information regarding the Troubled Asset Relief Program (TARP)? | |||||
Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | ||||||
Look and Feel - Readability | Please rate the readability of the pages on this site. | Trust - Best Interests | I can count on this office to act in my best interests. | |||||
Content (1=Poor, 10=Excellent, Don't Know) | Trust - Trustworthy | I consider this office to be trustworthy. | ||||||
Content - Accuracy | Please rate your perception of the accuracy of information on this site. | Trust - Do Right | This office can be trusted to do what is right. | |||||
Content - Quality | Please rate the quality of information on this site. | |||||||
Content - Freshness | Please rate the freshness of content on this site. | |||||||
Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
Navigation - Organized | Please rate how well the site is organized. | |||||||
Navigation - Options | Please rate the options available for navigating this site. | |||||||
Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | |||||||
Navigation - Clicks | Please rate the number of clicks to get where you want on this site. | |||||||
Plain Language (1=Poor, 10=Excellent, Don't Know) | ||||||||
Plain Language - Clear | Please rate the clarity of the wording on this site. | |||||||
Plain Language - Understandable | Please rate how well you understand the wording on this site. | |||||||
Plain Language - Concise | Please rate this site on its use of short, clear sentences. | |||||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
Site Performance - Loading | Please rate how quickly pages load on this site. | |||||||
Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | |||||||
Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. |
Model Instance Name: | |||||||||
Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
blue + -->: REWORDING | |||||||||
Date: 5/21/2013 | |||||||||
FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
Daily | |||||||||
About once a week | |||||||||
About once a month | |||||||||
Every few months | |||||||||
MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
Academia /Student | |||||||||
General public | |||||||||
Banker or financial institution | |||||||||
Congress | |||||||||
Government oversight body | |||||||||
Government Agency (not oversight) | |||||||||
Press or media | |||||||||
Other | A | ||||||||
LON0029752 | A | Please specify your other role or capacity you are visiting the site. | Text area, no char limit | N | Other role | ||||
LON0029753 | B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | |
No | |||||||||
LON0029754 | C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | N | Info from MHA | ||||
MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
TARP Programs | |||||||||
Housing Programs | |||||||||
Reports | |||||||||
Briefing Room/Newsroom | |||||||||
Doing Business with Financial Stability/Procurement | |||||||||
MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
Check on the status of TARP investments | |||||||||
Learn more about TARP or the financial stability plan | |||||||||
Get help with my mortgage | |||||||||
Review the contracts awarded with TARP funds | |||||||||
Read press releases about TARP | |||||||||
Find reports about TARP | |||||||||
Get information on Executive Compensation restrictions | |||||||||
Other | A | ||||||||
MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
MCW0427 | What type of information are you interested in on this site? | Daily TARP Update | Checkbox, one-up vertical | M | Y | Data type | |||
Monthly Report (105(a) Report to Congress) | |||||||||
Dividends & Interest Report | |||||||||
TARP Transactions Report | |||||||||
MHA Housing Report | |||||||||
Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
General TARP information | |||||||||
Contracts | |||||||||
Graphs | |||||||||
Other Resources | |||||||||
Executive Compensation information | |||||||||
MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
No - I did not find what I was looking for | A | ||||||||
I don't know yet, because I'm still looking | A | ||||||||
MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
Links within the Page | A | ||||||||
Search | B | ||||||||
MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
Layout/organization of the pages is not intuitive | |||||||||
Too much text or clutter on pages, hard to select appropriate content | |||||||||
Links/labels are are not clear | |||||||||
Links did not take me where I expected | |||||||||
Encountered broken links | |||||||||
Other | C | ||||||||
LON0029761 | C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | ||||
MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
Too many results | |||||||||
Not enough results | |||||||||
Results were not relevant | |||||||||
Other | D | ||||||||
LON0029764 | D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | ||||
MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Model Instance Name: | |||||||||
Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
blue + -->: REWORDING | |||||||||
Date: 5/21/2013 | |||||||||
FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
Daily | |||||||||
About once a week | |||||||||
About once a month | |||||||||
Every few months | |||||||||
MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
Academia /Student | |||||||||
General public | |||||||||
Banker or financial institution | |||||||||
Congress | |||||||||
Government oversight body | |||||||||
Government Agency (not oversight) | |||||||||
Press or media | |||||||||
Other | A | ||||||||
LON0029752 | A | Please specify your other role or capacity you are visiting the site. | Text area, no char limit | N | Other role | ||||
LON0029753 | B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | |
No | |||||||||
LON0029754 | C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | N | Info from MHA | ||||
MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
TARP Programs | |||||||||
Housing Programs | |||||||||
Reports | |||||||||
Briefing Room/Newsroom | |||||||||
Doing Business with Financial Stability/Procurement | |||||||||
MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
Check on the status of TARP investments | |||||||||
Learn more about TARP or the financial stability plan | |||||||||
Get help with my mortgage | |||||||||
Review the contracts awarded with TARP funds | |||||||||
Read press releases about TARP | |||||||||
Find reports about TARP | |||||||||
Get information on Executive Compensation restrictions | |||||||||
Other | A | ||||||||
MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
MCW0427 | What type of information are you interested in on this site? | Daily TARP Update | Checkbox, one-up vertical | M | Y | Data type | |||
Monthly Report (105(a) Report to Congress) | |||||||||
Dividends & Interest Report | |||||||||
TARP Transactions Report | |||||||||
MHA Housing Report | |||||||||
Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
General TARP information | |||||||||
Contracts | |||||||||
Graphs | |||||||||
Other Resources | |||||||||
Executive Compensation information | |||||||||
MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
No - I did not find what I was looking for | A | ||||||||
I don't know yet, because I'm still looking | A | ||||||||
MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
Links within the Page | A | ||||||||
Search | B | ||||||||
MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
Layout/organization of the pages is not intuitive | |||||||||
Too much text or clutter on pages, hard to select appropriate content | |||||||||
Links/labels are are not clear | |||||||||
Links did not take me where I expected | |||||||||
Encountered broken links | |||||||||
Other | C | ||||||||
LON0029761 | C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | ||||
MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
Too many results | |||||||||
Not enough results | |||||||||
Results were not relevant | |||||||||
Other | D | ||||||||
LON0029764 | D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | ||||
MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Model Instance Name: | |||||||||
Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
MID: I54d1Yop5lJs1NU4Q9wV5A== | pink: ADDITION | ||||||||
blue + -->: REWORDING | |||||||||
Date: 5/14/2013 | |||||||||
FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
Daily | |||||||||
About once a week | |||||||||
About once a month | |||||||||
Every few months | |||||||||
MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | B | Drop down, select one | S | Y | Skip Logic Group | Role | |
Academia /Student | |||||||||
General public | |||||||||
Banker or financial institution | |||||||||
Congress | |||||||||
Government oversight body | |||||||||
Government Agency (not oversight) | |||||||||
Press or media | |||||||||
Other | A | ||||||||
A | Please specify your other role or capacity you are visiting the site. | Text area, no char limit | N | Other role | |||||
B | Did you visit the Making Home Affordable website prior to coming to the Financial Stability site? | Yes | C | Drop down, select one | S | Y | Visited MHA | ||
No | |||||||||
C | What type of information from the MHA site brought you over to Financial Stability? | Text area, no char limit | Y | Info from MHA | |||||
MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
TARP Programs | |||||||||
Housing Programs | |||||||||
Reports | |||||||||
Briefing Room/Newsroom | |||||||||
Doing Business with Financial Stability/Procurement | |||||||||
MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
Check on the status of TARP investments | |||||||||
Learn more about TARP or the financial stability plan | |||||||||
Get help with my mortgage | |||||||||
Review the contracts awarded with TARP funds | |||||||||
Read press releases about TARP | |||||||||
Find reports about TARP | |||||||||
Get information on Executive Compensation restrictions | |||||||||
Other | A | ||||||||
MCW0425 | A | Please specify your other reason for visiting. | Text area, no char limit | N | Other reason | ||||
MCW0427 | What type of information are you interested in on this site? | Daily TARP Update Report (TARP Daily) | Checkbox, one-up vertical | M | Y | Data type | |||
Monthly Report (105(a) Report to Congress) | |||||||||
Dividends & Interest Report | |||||||||
TARP Transactions Report | |||||||||
MHA Housing Report | |||||||||
Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
General TARP information | |||||||||
Contracts | |||||||||
Graphs | |||||||||
Other Resources | |||||||||
Executive Compensation information | |||||||||
MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
No - I did not find what I was looking for | A | ||||||||
I don't know yet, because I'm still looking | A | ||||||||
MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
Links within the Page | A | ||||||||
Search | B | ||||||||
MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
Layout/organization of the pages is not intuitive | |||||||||
Too much text or clutter on pages, hard to select appropriate content | |||||||||
Links/labels are difficult to understand are not clear | |||||||||
Links did not take me where I expected | |||||||||
Encountered broken links | |||||||||
Other | C | ||||||||
C | Please specify the other navigation difficulty you encountered. | Text area, no char limit | N | Other nav difficulty | |||||
MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
Too many results | |||||||||
Not enough results | |||||||||
Results were not relevant | |||||||||
Other | D | ||||||||
D | Please specify the other search difficulty you encountered. | Text area, no char limit | N | Other search diff | |||||
MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
Model Instance Name: | |||||||||
Financial Stability Survey | underlined & italicized: RE-ORDER | ||||||||
MID: | pink: ADDITION | ||||||||
blue + -->: REWORDING | |||||||||
Date: 5/4/2012 | |||||||||
FinancialStability.GOV CUSTOM QUESTION LIST | |||||||||
QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
MCW0421 | How often do you visit this site? | This is my first time | Drop down, select one | S | Y | Visit Frequency | |||
Daily | |||||||||
About once a week | |||||||||
About once a month | |||||||||
Every few months | |||||||||
MCW0422 | In what capacity are you visiting this site? | Home Owner or Realtor | Drop down, select one | S | Y | Skip Logic Group | Role | ||
Academia /Student | |||||||||
General public | |||||||||
Banker or financial institution | |||||||||
Congress | |||||||||
Government oversight body | |||||||||
Government Agency (not oversight) | |||||||||
Press or media | |||||||||
Other | |||||||||
MCW0423 | Which section of the Financial Stability site did you primarily visit today? | About TARP | Checkbox, one-up vertical | M | Y | Skip Logic Group | Section | ||
TARP Programs | |||||||||
Bank Programs | |||||||||
Credit Market Programs | |||||||||
Housing Programs | |||||||||
Auto Industry | |||||||||
American International Group (AIG) | |||||||||
Reports | |||||||||
Briefing Room/Newsroom | |||||||||
About Financial Stability | |||||||||
Doing Business with Financial Stability/Procurement | |||||||||
Contact Us | |||||||||
Executive Compensation | |||||||||
MCW0424 | What is your primary reason(s) for visiting the site today? | I want to know who received TARP funds | Checkbox, one-up vertical | M | Y | Skip Logic Group | Primary Reason | ||
Check on the status of TARP investments | |||||||||
Learn more about TARP or the financial stability plan | |||||||||
Contact someone at Treasury | |||||||||
Get help with my mortgage | |||||||||
Do business with OFS | |||||||||
Learn more about the TARP funded programs | |||||||||
Learn what OFS does | |||||||||
Review the contracts awarded with TARP funds | |||||||||
Read or write a story concerning TARP/financial stability | |||||||||
Read press releases about TARP | |||||||||
Find reports about TARP | |||||||||
Get information on Executive Compensation restrictions | |||||||||
Other | A | ||||||||
MCW0425 | A | Please specify your reason. | Text area, no char limit | N | Other reason | ||||
MCW0426 | Did you download any data? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Download Data | |
No | |||||||||
Not applicable | |||||||||
MCW0427 | A | What type of data did you download? | Daily Report (TARP Daily) | Checkbox, one-up vertical | M | Y | Data type | ||
Monthly Report (e.g. 105(a) Report to Congress, Dividends & Interest, TARP Transactions, MHA Housing Report) | |||||||||
Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.) | |||||||||
Press Releases | |||||||||
Contracts | |||||||||
Graphs | |||||||||
FAQs | |||||||||
Other Resources | |||||||||
Executive Compensation information | |||||||||
MCW0428 | Did you find what you were looking for? | Yes - I found what I was looking for | Drop down, select one | S | Y | Find Info | |||
No - I did not find what I was looking for | A | ||||||||
I don't know yet, because I'm still looking | A | ||||||||
MCW0429 | A | Please tell us what you were trying to do or find. | Text area, no char limit | N | Info not found | ||||
MCW0430 | How did you primarily navigate the site today? | Left-hand Navigation Bar | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
A | |||||||||
Links within the Page | A | ||||||||
Search | B | ||||||||
MCW0431 | A | How would you primarily describe your navigation experience on the Financial Stability site today? | Had no difficulty | Radio button, one-up vertical | S | Y | Navigation | ||
Too many links | |||||||||
Too few links | |||||||||
Links/labels are difficult to understand | |||||||||
Often could not determine the best link | |||||||||
Links did not take me where I expected | |||||||||
Could not get started or did not know where to begin | |||||||||
Had technical difficulties (e.g. broken links, error messages) | |||||||||
Navigated to general area but could not find specific content | |||||||||
Could not navigate back to previous information | |||||||||
Other | |||||||||
MCW0432 | B | Please tell us about your search experience. | Search results were helpful | Radio button, one-up vertical | S | Y | Search | ||
Too many results | |||||||||
Not enough results | |||||||||
No results | |||||||||
Results were too similar/redundant | |||||||||
Results were not relevant | |||||||||
Not sure what words to use | |||||||||
Required too many refinements | |||||||||
Search speed was too slow | |||||||||
Other | |||||||||
MCW0433 | What other information would you like to see added to the Financial Stability site? | Text area, no char limit | N | Other Info | |||||
MCW0434 | If you could identify one improvement to the website, what would that improvement be? | Text area, no char limit | N | Improvement | |||||
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |