| Model Instance Name: |
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| BLS Full Site Measure |
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| MID: |
ZttZt14wgJ5BBdsIl0xY8Q== |
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| Date: |
6/10/2009 |
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| BLS Full Site Measure MODEL QUESTION LIST |
| Model questions utilize the ACSI methodology to determine scores and impacts |
|
ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Poor, 10=Excellent) |
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Likelihood to Return (1=Not Very Likely, 10=Very Likely) |
| 1 |
Please rate your perception of the <strong>accuracy of information</strong> on this site. |
21 |
What is your overall satisfaction with this site? |
24 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
22 |
How well does this site meet your expectations? |
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Recommend (1=Not Very Likely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
23 |
How does this site compare to your idea of an ideal website? |
25 |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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| 4 |
Please rate the usefulness of the features provided on this site. |
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| 5 |
Please rate the convenience of the features on this site. |
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| 6 |
Please rate the variety of features on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Please rate the visual appeal of this site. |
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| 8 |
Please rate the balance of graphics and text on this site. |
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| 9 |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Please rate the number of clicks to get where you want on this site. |
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Search (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate the <strong>relevance of search results</strong> on this site. |
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| 15 |
Please rate the <strong>organization of search results</strong> on this site. |
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| 16 |
Please rate how well the <strong>search results help you decide what to select</strong>. |
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| 17 |
Please rate how well the <strong>search feature helps you to narrow the results</strong> to find what you want. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 18 |
Please rate how quickly pages load on this site. |
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| 19 |
Please rate the consistency of speed from page to page on this site. |
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| 20 |
Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| BLS Full Site Measure |
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underlined & italicized: RE-ORDER |
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| MID: ZttZt14wgJ5BBdsIl0xY8Q== |
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pink: ADDITION |
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| Date: |
8/1/2012 |
blue + -->: REWORDING |
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| BLS Full Site Measure CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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What information were you primarily looking for on this website when our survey appeared? |
The Occupational Outlook Handbook |
|
Radio button, one-up vertical |
Single |
Y |
OPS Group |
Primary Info Seeking |
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Inflation or Price Information |
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Pay or Benefits Information |
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Employment or Unemployment Information |
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Productivity Information |
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Workplace Health or Safety Information |
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Nothing Specific |
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Something Else |
A |
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A |
Please tell us what you were looking for |
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Text field, <100 char |
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Other_Primary Info |
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| AED07451 |
|
Did you find the information you were looking for? |
Yes, all of it |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Found Info |
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Yes, some of it |
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No |
X |
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Not yet but still looking |
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Not looking for anything specific/Just browsing |
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| ACQOsl0003719 |
X |
You indicated you could not find the information you were looking for. If you are willing to provide your e-mail address, someone from BLS will contact you to help you with your request. |
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Text field, <100 char |
|
N |
Skip Logic Group |
Email_cannot find |
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How would you prefer to find information on this website? |
Navigate to the information |
|
Radio button, one-up vertical |
Single |
Y |
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How Prefer Find Info |
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Use an A-Z index |
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Search for the information with a search engine |
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What would most improve navigation or the layout on this website? |
Using a more graphical interface to find information |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
How Improve Nav |
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A brochure that describes all BLS products and how to find them |
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Simplifying the homepage |
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Consolidating/using fewer links |
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Something else |
B |
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B |
Please tell us what would most improve navigation or the layout of this website |
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Text field, <100 char |
|
N |
Skip Logic Group |
OE_How Most Improve Nav |
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What would most improve the search function on this website? |
Filtering search results by topic, year, geography, etc. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
How Improve Search |
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Having the search box offer search suggestions as you begin to type |
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Providing suggestions on related search-terms or sources of information |
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The search function worked effectively |
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I did not use the search function |
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I'm not sure what would improve the search function |
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Something Else |
C |
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C |
Please tell us what would most improve the search function on this website |
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Text field, <100 char |
|
N |
Skip Logic Group |
OE_How Most Improve Search |
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Was the information on this website easy to understand? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
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Info Understandable |
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Somewhat |
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No |
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| AED07460 |
|
How often do you visit the BLS website? |
First time visitor |
|
Drop down, select one |
Single |
Y |
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Visit Frequency |
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1 to 6 times a year |
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7 to 12 times a year |
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13 or more times a year |
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| AED07464 |
|
Which one of the following BEST describes you? |
Accounting, Contracting, or Payroll Professional |
|
Radio button, one-up vertical |
Single |
Y |
OPS Group |
Best Describes |
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Employer or Business Owner, or CEO/COO |
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IT/IS professional, or Librarian |
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Healthcare Professional |
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Employment Law, Safety, Healthcare, or Insurance Specialist |
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Journalist |
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Marketing or Sales Professional |
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Economist or Social Scientist |
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Financial Professional/Analyst |
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Student: Elementary, Middle or High School Level |
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Student: College or Graduate Level |
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Educational Faculty, Adviser, or Administrator |
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Changing Careers or Unemployed Jobseeker |
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Parent Assisting Children |
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Private Citizen Seeking Information (visit is not career-related) |
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Other (please specify): |
P |
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| AED07465 |
P |
Please tell us what best describes your occupation |
|
|
Text field, <100 char |
|
N |
OPS Group |
OE_Best Describes |
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How satisfied are you with the products and information provided by the Bureau of Labor Statistics? |
Very satisfied |
|
Drop down, select one |
Single |
Y |
|
Sat with BLS Products and Info |
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Somewhat satisfied |
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Neither satisfied nor dissatisfied |
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Somewhat dissatisfied |
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Very dissatisfied |
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| AED07466 |
|
Do you have any suggestions for improving this site? |
No |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Suggestion |
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Yes |
Q |
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| AED07467 |
Q |
Please share your suggestions with us. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Suggestions |
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
|
|
|
|
|
|
|
|
|
| BLS Full Site Measure |
|
|
underlined & italicized: RE-ORDER |
|
|
|
|
|
|
|
|
|
| MID: ZttZt14wgJ5BBdsIl0xY8Q== |
|
|
pink: ADDITION |
|
|
|
|
|
|
|
|
|
| Date: |
8/1/2012 |
blue + -->: REWORDING |
|
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|
| BLS Full Site Measure CUSTOM QUESTION LIST |
|
|
|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
|
|
|
|
What information were you primarily looking for on this website when our survey appeared? |
The Occupational Outlook Handbook |
|
Radio button, one-up vertical |
Single |
Y |
OPS Group |
Primary Info Seeking |
|
|
|
|
|
|
Inflation or Price Information |
|
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|
Pay or Benefits Information |
|
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|
Employment or Unemployment Information |
|
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Productivity Information |
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Workplace Health or Safety Information |
|
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Nothing Specific |
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Something Else |
A |
|
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|
A |
Please tell us what you were looking for |
|
|
Text field, <100 char |
|
|
|
Other_Primary Info |
|
|
|
AED07438 |
|
When the survey popped up, were you primarily looking for information about jobs or careers? |
Yes |
A,Z,Y,X |
Drop down, select one |
Single |
N |
Skip Logic Group |
OOH |
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No |
B |
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Not sure/Don't know |
B |
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AED07439 |
B |
What information were you looking for on this website when our survey appeared? (Please check all that apply) |
Employment or unemployment statistics |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Info Sought |
|
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|
Import or export price data |
|
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Inflation, price, or cost indices |
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Productivity data |
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Wages or benefits data |
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Workplace safety or health data |
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Nothing specific |
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Something else |
C |
|
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|
AED07440 |
C |
Please tell us what you were looking for. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Info Sought |
|
|
|
AED07441 |
A |
What specific information about jobs and careers were you looking for? (Please check all that apply) |
Planning my career |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Specific OOH Info |
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|
Considering what to study in school |
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Looking for a new job |
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Finding out more about my current job or occupation |
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Getting career information for someone else |
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Completing a school assignment |
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Other |
D |
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AED07442 |
D |
Please tell us what information about jobs and careers you were looking for. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Specific Info |
|
|
|
AED07443 |
Z |
Which information did you find the most useful? (Please check all that apply) |
Advancement opportunities |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Useful Info |
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|
|
Ease or difficulty of find a job (Job Prospects) |
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Education and training |
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Industry information |
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Number of jobs expected to go up or down (Employment Change) |
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Pay (Earnings) |
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Related occupations |
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Sources of additional information |
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|
What workers do (Nature of the Work) |
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Working conditions/environment |
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Nothing yet |
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Other |
E |
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|
AED07444 |
E |
Please tell us what information you found the most useful. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_OOH Useful Info |
|
|
|
AED07445 |
Y |
How did you find out about this site? (Please check all that apply) |
Bureau of Labor Statistics website |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Find Site |
|
|
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|
|
Career center or guidance counselor |
|
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|
|
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Other website |
F |
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|
Print version of the Occupational Outlook Handbook |
|
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|
Search engine (such as Google, Yahoo!, etc.) |
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|
School or public library |
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Word of mouth |
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Other |
G |
|
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|
AED07446 |
F |
Please specify the website. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OOH Specific Website |
|
|
|
AED07447 |
G |
Please tell us how you found out about this site. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Find Site |
|
|
|
| AED07451 |
|
Did you find the information you were looking for? |
Yes, all of it |
|
Radio button, one-up vertical |
Single |
N Y |
Skip Logic Group |
Found Info |
|
|
|
|
|
|
Yes, some of it |
|
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|
|
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|
No |
L, X |
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Not yet but still looking |
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Not looking for anything specific/Just browsing |
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AED07454 |
L |
Why were you unable to find the information you needed? (Please check all that apply) |
Still looking, questionnaire popped up too soon |
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Checkbox, one-up vertical |
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N |
Skip Logic Group |
Why Unable |
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Approach tried (A-Z Index, calculator, customized table, etc.) did not work |
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BLS data were too complex to understand or use |
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Information was not available for my area of interest |
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Information was not published with the right amount of detail |
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Information too old or dated |
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Search box gave poor results |
Z |
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The website's layout and design made it difficult |
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Don't know why I couldn't find the information |
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Other |
M |
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AED07455 |
M |
Please specify why you were unable to find the information. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Why Unable |
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ACQOsl0003717 |
Z |
You indicated the Search box gave poor results, what was wrong with the search results? |
Results were not relevant/not what I wanted |
|
Text area, no char limit |
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N |
Skip Logic Group |
Search results poor |
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Too many results/I needed to refine my search |
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Not enough results |
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Returned NO results |
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Received error message(s) |
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Search speed was too slow |
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Other (please explain): |
Y |
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ACQOsl0003718 |
Y |
Please explain what was wrong with the search results. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Search results poor |
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| ACQOsl0003719 |
X |
You indicated you could not find the information you were looking for. If you are willing to provide your e-mail address, someone from BLS will contact you to help you with your request. |
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Text field, <100 char |
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N |
Skip Logic Group |
Email_cannot find |
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ACQOsl0003720 |
|
How would you describe your navigation experience on this site today? (Please check all that apply) |
I had no difficulty navigating/browsing on this site |
|
Checkbox, one-up vertical |
Multiple |
Y |
Skip Logic Group |
Navigation experience |
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Links did not take me where I expected |
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Had difficulty finding relevant information/products |
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Links/labels are difficult to understand |
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Too many links/navigational options to choose from |
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Had technical difficulties (error messages, broken links, etc.) |
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Could not navigate back to previous information |
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I had a navigation difficulty not listed above: |
W |
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ACQOsl0003721 |
W |
What difficulty with navigation did you encounter? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Navigation experience |
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How would you prefer to find information on this website? |
Navigate to the information |
|
Radio button, one-up vertical |
Single |
Y |
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How Prefer Find Info |
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Use an A-Z index |
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Search for the information with a search engine |
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What would most improve navigation or the layout on this website? |
Using a more graphical interface to find information |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
How Improve Nav |
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A brochure that describes all BLS products and how to find them |
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Simplifying the homepage |
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Consolidating/using fewer links |
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Something else |
B |
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B |
Please tell us what would most improve navigation or the layout of this website |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_How Most Improve Nav |
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What would most improve the search function on this website? |
Filtering search results by topic, year, geography, etc. |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
How Improve Search |
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Having the search box offer search suggestions as you begin to type |
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Providing suggestions on related search-terms or sources of information |
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The search function worked effectively |
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I did not use the search function |
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I'm not sure what would improve the search function |
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Something Else |
C |
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C |
Please tell us what would most improve the search function on this website |
|
|
Text field, <100 char |
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N |
Skip Logic Group |
OE_How Most Improve Search |
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Was the information on this website easy to understand? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
|
Info Understandable |
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Somewhat |
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No |
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| AED07460 |
|
How often do you visit the BLS website? |
First time visitor |
|
Drop down, select one |
Single |
N Y |
OPS Group |
Visit Frequency |
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1 to 6 times a year |
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7 to 12 times a year |
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13 or more times a year |
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Other (please specify): |
O |
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AED07461 |
O |
Other visit frequency |
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Text field, <100 char |
|
N |
OPS Group |
OE_Visit Frequency |
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AED07462 |
|
What is your gender? |
Male |
|
Drop down, select one |
Single |
N |
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Gender |
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Female |
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I prefer not to answer |
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AED07463 |
|
How old are you? |
Under 13 |
|
Drop down, select one |
Single |
N |
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Age |
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13 to 17 |
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18 to 24 |
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25 to 34 |
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35 to 44 |
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45 to 54 |
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55 to 64 |
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65 or older |
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I prefer not to answer |
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| AED07464 |
|
Which one of the following BEST describes you? |
Accounting, Contracting, or Payroll Professional |
|
Radio button, one-up vertical |
Single |
N Y |
OPS Group |
Best Describes |
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Employer or Business Owner, or CEO/COO |
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Information Technology Professional IT/IS professional, or Librarian |
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Healthcare Professional |
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Employment Law, Safety, Healthcare, or Insurance Specialist |
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Legal Professional |
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Journalist |
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Marketing or Sales Professional |
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Social Science Researcher |
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Economist or Social Scientist |
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Financial Professional/Analyst |
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Student: Elementary, Middle or High School Level |
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Student: College or Graduate Level |
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K-12 Teacher, Professor, or School Counselor Educational Faculty, Adviser, or Administrator |
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Unemployed Job-Seeker, or Changing Careers Changing Careers or Unemployed Jobseeker |
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Parent Assisting Children |
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Private Citizen Seeking Information (visit is not career-related) |
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Human Resources Professional |
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Other (please specify): |
P |
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| AED07465 |
P |
Other best describes Please tell us what best describes your occupation |
|
|
Text field, <100 char |
|
N |
OPS Group |
OE_Best Describes |
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How satisfied are you with the products and information provided by the Bureau of Labor Statistics? |
Very satisfied |
|
Drop down, select one |
Single |
Y |
|
Sat with BLS Products and Info |
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Somewhat satisfied |
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Neither satisfied nor dissatisfied |
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Somewhat dissatisfied |
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Very dissatisfied |
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| AED07466 |
|
Do you have any suggestions for improving this site? |
No |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Suggestion |
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|
Yes |
Q |
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| AED07467 |
Q |
Please share your suggestions with us. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Suggestions |
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
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| BLS Full Site Measure |
|
|
underlined & italicized: RE-ORDER |
|
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| MID: ZttZt14wgJ5BBdsIl0xY8Q== |
|
|
pink: ADDITION |
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| Date: |
2/27/2012 |
blue + -->: REWORDING |
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| BLS Full Site Measure CUSTOM QUESTION LIST |
|
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|
|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
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|
| AED07438 |
|
When the survey popped up, were you primarily looking for information about jobs or careers? |
Yes |
A,Z,Y,X |
Drop down, select one |
Single |
N |
Skip Logic Group |
OOH |
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No |
B |
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Not sure/Don't know |
B |
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| AED07439 |
B |
What information were you looking for on this website when our survey appeared? (Please check all that apply) |
Employment or unemployment statistics |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Info Sought |
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Import or export price data |
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Inflation, price, or cost indices |
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Productivity data |
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Wages or benefits data |
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Workplace safety or health data |
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Nothing specific |
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Something else |
C |
|
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| AED07440 |
C |
Please tell us what you were looking for. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Info Sought |
|
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|
|
| AED07441 |
A |
What specific information about jobs and careers were you looking for? (Please check all that apply) |
Planning my career |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Specific OOH Info |
|
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Considering what to study in school |
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Looking for a new job |
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Finding out more about my current job or occupation |
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Getting career information for someone else |
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Completing a school assignment |
|
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Other |
D |
|
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|
| AED07442 |
D |
Please tell us what information about jobs and careers you were looking for. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Specific Info |
|
|
|
|
| AED07443 |
Z |
Which information did you find the most useful? (Please check all that apply) |
Advancement opportunities |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Useful Info |
|
|
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|
|
Ease or difficulty of find a job (Job Prospects) |
|
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Education and training |
|
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Industry information |
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Number of jobs expected to go up or down (Employment Change) |
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Pay (Earnings) |
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Related occupations |
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Sources of additional information |
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What workers do (Nature of the Work) |
|
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Working conditions/environment |
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Nothing yet |
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Other |
E |
|
|
|
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|
|
|
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|
| AED07444 |
E |
Please tell us what information you found the most useful. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_OOH Useful Info |
|
|
|
|
| AED07445 |
Y |
How did you find out about this site? (Please check all that apply) |
Bureau of Labor Statistics website |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Find Site |
|
|
|
|
|
|
|
Career center or guidance counselor |
|
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Other website |
F |
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|
Print version of the Occupational Outlook Handbook |
|
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|
Search engine (such as Google, Yahoo!, etc.) |
|
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|
School or public library |
|
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Word of mouth |
|
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|
Other |
G |
|
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|
|
|
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|
|
|
| AED07446 |
F |
Please specify the website. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OOH Specific Website |
|
|
|
|
| AED07447 |
G |
Please tell us how you found out about this site. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Find Site |
|
|
|
|
| AED07451 |
|
Did you find the information you were looking for? |
Yes, all of it |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Found Info |
|
|
|
|
|
|
|
Yes, some of it |
|
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|
No |
L, X |
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|
Not yet but still looking |
|
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Not looking for anything specific/Just browsing |
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| AED07454 |
L |
Why were you unable to find the information you needed? (Please check all that apply) |
Still looking, questionnaire popped up too soon |
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Checkbox, one-up vertical |
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N |
Skip Logic Group |
Why Unable |
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Approach tried (A-Z Index, calculator, customized table, etc.) did not work |
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BLS data were too complex to understand or use |
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Information was not available for my area of interest |
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Information was not published with the right amount of detail |
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Information too old or dated |
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Search box gave poor results |
Z |
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The website's layout and design made it difficult |
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Don't know why I couldn't find the information |
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Other |
M |
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| AED07455 |
M |
Please specify why you were unable to find the information. |
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Text area, no char limit |
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Skip Logic Group |
OE_Why Unable |
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| ACQOsl0003717 |
Z |
You indicated the Search box gave poor results, what was wrong with the search results? |
Results were not relevant/not what I wanted |
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Text area, no char limit |
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N |
Skip Logic Group |
Search results poor |
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Too many results/I needed to refine my search |
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Not enough results |
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Returned NO results |
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Received error message(s) |
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Search speed was too slow |
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Other (please explain): |
Y |
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| ACQOsl0003718 |
Y |
Please explain what was wrong with the search results. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Search results poor |
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| ACQOsl0003719 |
X |
You indicated you could not find the information you were looking for. If you are willing to provide your e-mail address, someone from BLS will contact you to help you with your request. |
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Text area, no char limit |
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N |
Skip Logic Group |
Email_cannot find |
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| ACQOsl0003720 |
|
How would you describe your navigation experience on this site today? (Please check all that apply) |
I had no difficulty navigating/browsing on this site |
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Checkbox, one-up vertical |
Multiple |
Y |
Skip Logic Group |
Navigation experience |
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Links did not take me where I expected |
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Had difficulty finding relevant information/products |
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Links/labels are difficult to understand |
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Too many links/navigational options to choose from |
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Had technical difficulties (error messages, broken links, etc.) |
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Could not navigate back to previous information |
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I had a navigation difficulty not listed above: |
W |
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| ACQOsl0003721 |
W |
What difficulty with navigation did you encounter? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Navigation experience |
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| AED07460 |
|
How often do you visit the BLS website? |
First time visitor |
|
Drop down, select one |
Single |
N |
OPS Group |
Visit Frequency |
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1 to 6 times a year |
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7 to 12 times a year |
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13 or more times a year |
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Other (please specify): |
O |
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| AED07461 |
O |
Other visit frequency |
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Text field, <100 char |
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N |
OPS Group |
OE_Visit Frequency |
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| AED07462 |
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What is your gender? |
Male |
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Drop down, select one |
Single |
N |
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Gender |
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Female |
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I prefer not to answer |
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| AED07463 |
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How old are you? |
Under 13 |
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Drop down, select one |
Single |
N |
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Age |
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13 to 17 |
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18 to 24 |
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25 to 34 |
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35 to 44 |
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45 to 54 |
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55 to 64 |
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65 or older |
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I prefer not to answer |
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| AED07464 |
|
Which one of the following BEST describes you? |
Contract specialist |
|
Radio button, one-up vertical |
Single |
N |
OPS Group |
Best Describes |
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Accounting, Contracting, or Payroll Professional |
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Employer or business owner --> Employer or Business Owner, or CEO/COO |
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Government employee or contractor - Federal |
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Government employee or contractor - State or Local |
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Information Technology Professional |
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Healthcare Professional |
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Legal Professional |
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International visitor |
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Journalist |
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Marketing or sSales pProfessional |
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Researcher --> Social Science Researcher |
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Student: - eElementary, mMiddle or hHigh sSchool lLevel |
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Student: cCollege or gGraduate lLevel |
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Teacher, professor, or counselor --> K-12 Teacher, Professor, or School Counselor |
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Unemployed Job-Seeker, or Changing Careers |
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Parent Assisting Children |
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Private Citizen Seeking Information (visit is not career-related) |
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HR specialist --> Human Resources Professional |
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Other (please specify): |
P |
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| AED07465 |
P |
Other best describes |
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Text field, <100 char |
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N |
OPS Group |
OE_Best Describes |
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| AED07466 |
|
Do you have any suggestions for improving this site? |
No |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Suggestion |
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Yes |
Q |
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| AED07467 |
Q |
Please share your suggestions with us. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Suggestions |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| BLS Full Site Measure |
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underlined & italicized: RE-ORDER |
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| MID: ZttZt14wgJ5BBdsIl0xY8Q== |
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pink: ADDITION |
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| Date: |
6/10/2009 |
blue + -->: REWORDING |
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| BLS Full Site Measure CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| AED07438 |
|
When the survey popped up, were you primarily looking for information about jobs or careers? |
Yes |
A,Z,Y,X |
Drop down, select one |
Single |
N |
Skip Logic Group |
OOH |
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No |
B |
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Not sure/Don't know |
B |
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| AED07439 |
B |
What information were you looking for on this website when our survey appeared? (Please check all that apply) |
Employment or unemployment statistics |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Info Sought |
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Import or export price data |
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Inflation, price, or cost indices |
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Productivity data |
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Wages or benefits data |
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Workplace safety or health data |
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Nothing specific |
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Something else |
C |
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| AED07440 |
C |
Please tell us what you were looking for. |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_Info Sought |
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| AED07441 |
A |
What specific information about jobs and careers were you looking for? (Please check all that apply) |
Planning my career |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Specific OOH Info |
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Considering what to study in school |
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Looking for a new job |
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Finding out more about my current job or occupation |
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Getting career information for someone else |
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Completing a school assignment |
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Other |
D |
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| AED07442 |
D |
Please tell us what information on about jobs and careers you were looking for. |
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Text area, no char limit |
|
N |
Skip Logic Group |
OE_Specific Info |
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| AED07443 |
Z |
Which information did you find the most useful? (Please check all that apply) |
Advancement opportunities |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Useful Info |
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Ease or difficulty of find a job (Job Prospects) |
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Education and training |
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Industry information |
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Number of jobs expected to go up or down (Employment Change) |
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Pay (Earnings) |
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Related occupations |
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Sources of additional information |
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What workers do (Nature of the Work) |
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Working conditions/environment |
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Nothing yet |
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Other |
E |
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| AED07444 |
E |
Please tell us what information you found the most useful. |
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|
Text field, <100 char |
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N |
Skip Logic Group |
OE_OOH Useful Info |
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| AED07445 |
Y |
How did you find out about this site? (Please check all that apply) |
Bureau of Labor Statistics website |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Find Site |
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Career center or guidance counselor |
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Other website |
F |
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Print version of the Occupational Outlook Handbook |
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Search engine (such as Google, Yahoo!, etc.) |
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School or public library |
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Word of mouth |
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Other |
G |
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| AED07446 |
F |
Please specify the website. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OOH Specific Website |
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| AED07447 |
G |
Please tell us how you found out about this site. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Find Site |
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| AED07451 |
|
Did you find the information you were looking for? |
Yes, all of it |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Found Info |
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Yes, some of it |
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No |
L, X |
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Not yet but still looking |
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Not looking for anything specific/Just browsing |
|
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|
| AED07454 |
L |
Why were you unable to find the information you needed? (Please check all that apply) |
Still looking, questionnaire popped up too soon |
|
Checkbox, one-up vertical |
|
N |
Skip Logic Group |
Why Unable |
|
|
|
|
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|
|
Approach tried (A-Z Index, calculator, customized table, etc.) did not work |
|
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|
BLS data were too complex to understand or use |
|
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Information was not available for my area of interest |
|
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Information was not published with the right amount of detail |
|
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Information too old or dated |
|
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Search box gave poor results |
Z |
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The website's layout and design made it difficult |
|
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Don't know why I couldn't find the information |
|
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Other |
M |
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|
|
| AED07455 |
M |
Please specify why you were unable to find the information. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Why Unable |
|
|
|
|
| ACQOsl0003717 |
Z |
You indicated the Search box gave poor results, what was wrong with the search results? |
Results were not relevant/not what I wanted |
|
Text area, no char limit |
|
N |
Skip Logic Group |
Search results poor |
|
|
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|
|
Too many results/I needed to refine my search |
|
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Not enough results |
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Returned NO results |
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Received error message(s) |
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Search speed was too slow |
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Other (please explain): |
Y |
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|
| ACQOsl0003718 |
Y |
Please explain what was wrong with the search results. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Search results poor |
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You indicated you could not find the information you were looking for. If you are willing to provide your e-mail address, someone from BLS will contact you to help you with your request. |
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Skip Logic Group |
Email_cannot find |
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| ACQOsl0003720 |
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How would you describe your navigation experience on this site today? (Please check all that apply) |
I had no difficulty navigating/browsing on this site |
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Checkbox, one-up vertical |
Multiple |
Y |
Skip Logic Group |
Navigation experience |
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Links did not take me where I expected |
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Had difficulty finding relevant information/products |
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Links/labels are difficult to understand |
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Too many links/navigational options to choose from |
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Had technical difficulties (error messages, broken links, etc.) |
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Could not navigate back to previous information |
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I had a navigation difficulty not listed above: |
W |
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| ACQOsl0003721 |
W |
What difficulty with navigation did you encounter? |
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Text area, no char limit |
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Skip Logic Group |
OE_Navigation experience |
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| AED07460 |
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How often do you visit the BLS website? |
First time visitor |
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Drop down, select one |
Single |
N |
OPS Group |
Visit Frequency |
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1 to 6 times a year |
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7 to 12 times a year |
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13 or more times a year |
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Other (please specify): |
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| AED07461 |
O |
Other visit frequency |
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Text field, <100 char |
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OPS Group |
OE_Visit Frequency |
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| AED07462 |
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What is your gender? |
Male |
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Drop down, select one |
Single |
N |
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Gender |
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Female |
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I prefer not to answer |
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| AED07463 |
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How old are you? |
Under 13 |
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Drop down, select one |
Single |
N |
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Age |
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13 to 17 |
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18 to 24 |
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25 to 34 |
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35 to 44 |
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45 to 54 |
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55 to 64 |
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65 or older |
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I prefer not to answer |
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| AED07464 |
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Which one of the following BEST describes you? |
Contract specialist |
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Radio button, one-up vertical |
Single |
N |
OPS Group |
Best Describes |
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Employer or business owner |
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Government employee or contractor - Federal |
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Government employee or contractor - State or Local |
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HR specialist |
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International visitor |
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Journalist |
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Marketing or sales professional |
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Researcher |
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Student - elementary, middle or high school level |
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Student - college or graduate level |
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Teacher, professor, or counselor |
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Other (please specify): |
P |
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| AED07465 |
P |
Other best describes |
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Text field, <100 char |
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OPS Group |
OE_Best Describes |
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| AED07466 |
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Do you have any suggestions for improving this site? |
No |
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Drop down, select one |
Single |
N |
Skip Logic Group |
Suggestion |
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Yes |
Q |
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| AED07467 |
Q |
Please share your suggestions with us. |
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Text area, no char limit |
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Skip Logic Group |
OE_Suggestions |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| BLS Full Site Measure |
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underlined & italicized: RE-ORDER |
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| MID: ZttZt14wgJ5BBdsIl0xY8Q== |
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pink: ADDITION |
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| Date: |
6/10/2009 |
blue + -->: REWORDING |
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| BLS Full Site Measure CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| AED07438 |
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When this survey popped up, were you primarily looking for information about jobs/careers or what might be good jobs in the future? When the survey popped up, were you primarily looking for information about jobs or careers? |
Yes |
A,Z,Y,X |
Drop down, select one |
Single |
N |
Skip Logic Group |
OOH |
1 |
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No |
B |
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Not sure/Don't know |
B |
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| AED07439 |
B |
What information were you looking for on this website when our survey appeared? (Please check all that apply) |
Employment or unemployment statistics |
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Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Info Sought |
2 |
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Import or export price data |
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Inflation, price, or cost indices |
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Productivity data |
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Wages or benefits data |
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Workplace safety or health data |
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Nothing specific |
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Something else |
C |
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| AED07440 |
C |
Please tell us what you were looking for. |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_Info Sought |
3 |
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| AED07441 |
A |
What specific information about jobs and careers were you looking for? (Please check all that apply) |
Planning my career |
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Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Specific OOH Info |
2 |
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Considering what to study in school |
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Looking for a new job |
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Finding out more about my current job/ or occupation |
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Getting career information for someone else |
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Completing a school assignment |
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Other |
D |
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| AED07442 |
D |
Please tell us what information on jobs and careers you were looking for. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Specific Info |
3 |
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| AED07443 |
Z |
Which information did you find the most useful? (Please check all that apply) |
Advancement opportunities |
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Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Useful Info |
2 |
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Ease or difficulty of find a job (Job Prospects) |
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Education and training |
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Industry information |
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Number of jobs expected to go up or down (Employment Change) |
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Pay (Earnings) |
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Related occupations |
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Sources of additional information |
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What workers do (Nature of the Work) |
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Working conditions/environment |
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Nothing yet |
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Other |
E |
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| AED07444 |
E |
Please tell us what information you found the most useful. |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_OOH Useful Info |
3 |
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| AED07445 |
Y |
How did you find out about this site? (Please check all that apply) |
Bureau of Labor Statistics website |
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Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Find Site |
2 |
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Career center or guidance counselor |
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Other website |
F |
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Print version of the Occupational Outlook Handbook |
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Search engine (such as Google, Yahoo!, etc.) |
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School or public library |
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Word of mouth |
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Other |
G |
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| AED07446 |
F |
Please specify the website. |
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Text field, <100 char |
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N |
Skip Logic Group |
OOH Specific Website |
3 |
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| AED07447 |
G |
Please tell us how you found out about this site. |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_Find Site |
3 |
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AED07448 |
X |
What do you plan to do after you complete this survey? (Please check all that apply) |
Continue to look on this same website now for information |
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Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Do Next |
2 |
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Return to this same website later |
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Visit another, non-BLS website |
H |
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Visit a library or career center |
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Talk to a career/employment counselor |
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Contact the Bureau of Labor Statistics |
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Other |
I |
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AED07449 |
H |
What other website(s) do you plan to visit? |
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Text area, no char limit |
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N |
Skip Logic Group |
OOH Next Site |
3 |
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AED07450 |
I |
Please tell us what you plan to do. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_OOH Do Next |
3 |
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| AED07451 |
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Did you find the information you were looking for? |
Yes, all of it |
W,V,U |
Drop down, select one |
Single |
N |
Skip Logic Group |
Found Info |
1 |
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| (AED07451G001) |
11 |
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Yes, some of it |
W,V,U,J |
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No |
K,L |
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Not yet but still looking |
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Not looking for anything specific/Just browsing |
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AED07452 |
J |
What additional information are you looking for? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Additional Info |
2 |
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AED07453 |
K |
What specifically were you looking for? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Specifically Sought |
2 |
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| AED07454 |
L |
Why were you unable to find the information you needed? (Please check all that apply) |
Still looking, questionnaire popped up too soon |
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Checkbox, one-up vertical |
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N |
Skip Logic Group |
Why Unable |
2 |
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Approach tried (A-Z Index, calculator, customized table, etc.) did not work |
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BLS data was were too complex to understand or use |
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Information was not available for my area of interest |
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Information was not published with the right amount of detail |
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Information too old or dated |
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Search box gave poor results |
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The website's layout and design made it difficult |
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Don't know why I couldn't find the information |
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Other |
M |
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| AED07455 |
M |
Please specify why you were unable to find the information. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Why Unable |
3 |
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AED07456 |
W |
How easy or difficult was it to find the information that you were looking for? |
Very easy |
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Drop down, select one |
Single |
N |
Skip Logic Group |
Ease to Find |
2 |
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Easy |
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Neither easy nor difficult |
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Difficult |
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Very difficult |
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AED07457 |
V |
How quickly did you find the information you were looking for? |
Very quickly |
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Drop down, select one |
Single |
N |
Skip Logic Group |
Quick to Find |
2 |
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Quickly |
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Neither quickly nor slowly |
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Slowly |
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Very slowly |
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AED07458 |
U |
Which of the following BLS website features or tools did you use? (Please check all that apply) |
A-Z index of topics |
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Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Features Used |
2 |
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Calculators (i.e. inflation, location quotient, or wage) |
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Contacted BLS for help |
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Create customized tables |
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FTP files |
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Information (text) on a web page |
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Latest numbers |
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Top picks (Most Requested Series) |
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Search box or advanced search |
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Series Report |
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Top or left navigation bars |
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Word links (hyperlinks) on a page |
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Other |
N |
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AED07459 |
N |
What other feature(s) or tool(s) did you use? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Features Used |
3 |
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| AED07460 |
|
How often do you visit the BLS website? |
First time visitor |
|
Drop down, select one |
Single |
N |
OPS Group |
Visit Frequency |
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1 to 6 times a year |
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7 to 12 times a year |
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13 or more times a year |
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Other (please specify): |
O |
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| AED07461 |
O |
Other visit frequency |
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Text field, <100 char |
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N |
OPS Group |
OE_Visit Frequency |
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| AED07462 |
|
What is your gender? |
Male |
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Drop down, select one |
Single |
N |
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Gender |
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Female |
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I prefer not to answer |
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| AED07463 |
|
How old are you? |
Under 13 |
|
Drop down, select one |
Single |
N |
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Age |
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13 to 17 |
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18 to 24 |
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25 to 34 |
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35 to 44 |
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45 to 54 |
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55 to 64 |
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65 or older |
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I prefer not to answer |
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| AED07464 |
|
Which one of the following BEST describes you? |
Contract specialist |
|
Radio button, one-up vertical |
Single |
N |
OPS Group |
Best Describes |
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Employer or business owner |
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Government employee or contractor - Federal |
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Government employee or contractor - State or Local |
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HR specialist |
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International visitor |
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Journalist |
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Marketing or sales professional |
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Researcher |
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Student - elementary, middle or high school level |
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Student - college or graduate level |
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Teacher, professor, or counselor |
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Other (please specify): |
P |
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| AED07465 |
P |
Other best describes |
|
|
Text field, <100 char |
|
N |
OPS Group |
OE_Best Describes |
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| AED07466 |
|
Do you have any suggestions for improving this site? |
No |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Suggestion |
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Yes |
Q |
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| AED07467 |
Q |
Please share your suggestions with us. |
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Text area, no char limit |
|
N |
Skip Logic Group |
OE_Suggestions |
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| Model Instance Name: |
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| BLS Full Site Measure |
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| MID: |
ZttZt14wgJ5BBdsIl0xY8Q== |
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| Date: |
6/10/2009 |
|
|
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| BLS Full Site Measure MODEL QUESTION LIST |
| Model questions utilize the ACSI methodology to determine scores and impacts |
|
ELEMENTS (drivers of satisfaction) |
|
CUSTOMER SATISFACTION |
|
FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
|
Satisfaction (1=Poor, 10=Excellent) |
|
Likelihood to Return (1=Not Very Likely, 10=Very Likely) |
| 1 |
Please rate your perception of the accuracy of information on this site. |
21 |
What is your overall satisfaction with this site? |
24 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
22 |
How well does this site meet your expectations? |
|
Recommend (1=Not Very Likely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
23 |
How does this site compare to your idea of an ideal website? |
25 |
How likely are you to recommend this site to someone else? |
|
Functionality (1=Poor, 10=Excellent, Don't Know) |
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| 4 |
Please rate the usefulness of the features provided on this site. |
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| 5 |
Please rate the convenience of the features on this site. |
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| 6 |
Please rate the variety of features on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Please rate the visual appeal of this site. |
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| 8 |
Please rate the balance of graphics and text on this site. |
|
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| 9 |
Please rate the readability of the pages on this site. |
|
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Please rate the number of clicks to get where you want on this site. |
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Search (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate the relevance of search results on this site. |
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| 15 |
Please rate the organization of search results on this site. |
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| 16 |
Please rate how well the search results help you decide what to select. |
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| 17 |
Please rate how well the search feature helps you to narrow the results to find what you want. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 18 |
Please rate how quickly pages load on this site. |
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| 19 |
Please rate the consistency of speed from page to page on this site. |
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| 20 |
Please rate the ability to load pages without getting error messages on this site. |
|
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
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| BLS Full Site Measure |
|
|
underlined & italicized: RE-ORDER |
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| MID: ZttZt14wgJ5BBdsIl0xY8Q== |
|
|
pink: ADDITION |
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| Date: |
5/18/2009 For 07/01/2009 Implementation |
blue + -->: REWORDING |
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| BLS Full Site Measure CUSTOM QUESTION LIST |
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|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
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| AED07438 |
|
When this survey popped up, were you primarily looking for information about jobs/careers or what might be good jobs in the future? |
Yes |
A,Z,Y,X |
Drop down, select one |
Single |
N |
Skip Logic Group |
OOH |
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No |
B |
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Not sure/Don't know |
B |
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| AED07439 |
B |
What information were you looking for on this website when our survey appeared? (Please check all that apply) |
Employment or unemployment statistics |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Info Sought |
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Import or export price data |
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Inflation, price, or cost indices |
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Productivity data |
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Wages or benefits data |
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Workplace safety or health data |
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Nothing specific |
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Something else |
C |
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| AED07440 |
C |
Please tell us what you were looking for. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Info Sought |
|
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| AED07441 |
A |
What specific information about jobs and careers were you looking for? (Please check all that apply) |
Planning my career |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Specific OOH Info |
|
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Considering what to study in school |
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Looking for a new job |
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Finding out more about my current job/occupation |
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Getting career information for someone else |
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Completing a school assignment |
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Other |
D |
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| AED07442 |
D |
Please tell us what information on jobs and careers you were looking for. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Specific Info |
|
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|
| AED07443 |
Z |
Which information did you find the most useful? (Please check all that apply) |
Advancement opportunities |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Useful Info |
|
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Ease or difficulty of find a job (Job Prospects) |
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Education and training |
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Industry information |
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Number of jobs expected to go up or down (Employment Change) |
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Pay (Earnings) |
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Related occupations |
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Sources of additional information |
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What workers do (Nature of the Work) |
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Working conditions/environment |
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Nothing yet |
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Other |
E |
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|
| AED07444 |
E |
Please tell us what information you found the most useful. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_OOH Useful Info |
|
|
|
|
|
|
|
| AED07445 |
Y |
How did you find out about this site? (Please check all that apply) |
Bureau of Labor Statistics website |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Find Site |
|
|
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|
|
Career center or guidance counselor |
|
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Other website |
F |
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Print version of the Occupational Outlook Handbook |
|
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|
Search engine (such as Google, Yahoo!, etc.) |
|
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|
School or public library |
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Word of mouth |
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Other |
G |
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|
| AED07446 |
F |
Please specify the website. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OOH Specific Website |
|
|
|
|
|
|
|
| AED07447 |
G |
Please tell us how you found out about this site. |
|
|
Text field, <100 char |
|
N |
Skip Logic Group |
OE_Find Site |
|
|
|
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|
|
| AED07448 |
X |
What do you plan to do after you complete this survey? (Please check all that apply) |
Continue to look on this same website now for information |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
OOH Do Next |
|
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|
|
Return to this same website later |
|
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|
Visit another, non-BLS website |
H |
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Visit a library or career center |
|
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Talk to a career/employment counselor |
|
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|
Contact the Bureau of Labor Statistics |
|
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Other |
I |
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|
|
| AED07449 |
H |
What other website(s) do you plan to visit? |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OOH Next Site |
|
|
|
|
|
|
|
| AED07450 |
I |
Please tell us what you plan to do. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_OOH Do Next |
|
|
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|
|
|
|
| AED07451 |
|
Did you find the information you were looking for? |
Yes, all of it |
W,V,U |
Drop down, select one |
Single |
N |
Skip Logic Group |
Found Info |
|
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|
Yes, some of it |
W,V,U,J |
|
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No |
K,L |
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Not yet but still looking |
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Not looking for anything specific/Just browsing |
|
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| AED07452 |
J |
What additional information are you looking for? |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Additional Info |
|
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|
| AED07453 |
K |
What specifically were you looking for? |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Specifically Sought |
|
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|
| AED07454 |
L |
Why were you unable to find the information you needed? (Please check all that apply) |
Still looking, questionnaire popped up too soon |
|
Checkbox, one-up vertical |
|
N |
Skip Logic Group |
Why Unable |
|
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|
Approach tried (A-Z Index, calculator, customized table, etc.) did not work |
|
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BLS data was too complex to understand or use |
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Information was not available for my area of interest |
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Information was not published with the right amount of detail |
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Information too old or dated |
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Search box gave poor results |
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Website's layout and design made it difficult |
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Don't know why I couldn't find the information |
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Other |
M |
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|
| AED07455 |
M |
Please specify why you were unable to find the information. |
|
|
Text area, no char limit |
|
N |
Skip Logic Group |
OE_Why Unable |
|
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|
|
| AED07456 |
W |
How easy or difficult was it to find the information that you were looking for? |
Very easy |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Ease to Find |
|
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Easy |
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Neither easy nor difficult |
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Difficult |
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Very difficult |
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|
| AED07457 |
V |
How quickly did you find the information you were looking for? |
Very quickly |
|
Drop down, select one |
Single |
N |
Skip Logic Group |
Quick to Find |
|
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Quickly |
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Neither quickly nor slowly |
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Slowly |
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Very slowly |
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| AED07458 |
U |
Which of the following BLS website features or tools did you use? (Please check all that apply) |
A-Z index of topics |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
Features Used |
|
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|
Calculators (i.e. inflation, location quotient, or wage) |
|
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Contacted BLS for help |
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Create customized tables |
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FTP files |
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Information (text) on a web page |
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Latest numbers |
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Top picks (Most Requested Series) |
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Search box or advanced search |
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Series Report |
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Top or left navigation bars |
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Word links (hyperlinks) on a page |
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Other |
N |
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| AED07459 |
N |
What other feature(s) or tool(s) did you use? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Features Used |
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| AED07460 |
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How often do you visit the BLS website? |
First time visitor |
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Drop down, select one |
Single |
N |
OPS Group |
Visit Frequency |
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1 to 6 times a year |
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7 to 12 times a year |
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13 or more times a year |
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Other (please specify): |
O |
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| AED07461 |
O |
Other visit frequency |
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Text field, <100 char |
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N |
OPS Group |
OE_Visit Frequency |
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| AED07462 |
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What is your gender? |
Male |
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Drop down, select one |
Single |
N |
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Gender |
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Female |
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I prefer not to answer |
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| AED07463 |
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How old are you? |
Under 13 |
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Drop down, select one |
Single |
N |
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Age |
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13 to 17 |
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18 to 24 |
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25 to 34 |
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35 to 44 |
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45 to 54 |
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55 to 64 |
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65 or older |
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I prefer not to answer |
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| AED07464 |
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Which of the following BEST describes you? |
Contract specialist |
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Radio button, one-up vertical |
Single |
N |
OPS Group |
Best Describes |
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Employer or business owner |
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Government employee or contractor - Federal |
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Government employee or contractor - State or Local |
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HR specialist |
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International visitor |
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Journalist |
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Marketing or sales professional |
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Researcher |
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Student - elementary, middle or high school level |
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Student - college or graduate level |
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Teacher, professor, or counselor |
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Other (please specify): |
P |
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| AED07465 |
P |
Other best describes |
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Text field, <100 char |
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N |
OPS Group |
OE_Best Describes |
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| AED07466 |
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Do you have any suggestions for improving this site? |
No |
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Drop down, select one |
Single |
N |
Skip Logic Group |
Suggestion |
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Yes |
Q |
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| AED07467 |
Q |
Please share your suggestions with us. |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Suggestions |
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| Model Instance Name: |
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| BLS Full Site Measure |
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| MID: |
ZttZt14wgJ5BBdsIl0xY8Q== |
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| Date: |
5/18/2009 For 07/01/2009 Implementation |
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| BLS Full Site Measure MODEL QUESTION LIST |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Poor, 10=Excellent) |
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Likelihood to Return (1=Not Very Likely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
17 |
What is your overall satisfaction with this site? |
20 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
18 |
How well does this site meet your expectations? |
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Recommend (1=Not Very Likely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
19 |
How does this site compare to your idea of an ideal website? |
21 |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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| 4 |
Please rate the usefulness of the features provided on this site. |
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| 5 |
Please rate the convenience of the features on this site. |
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| 6 |
Please rate the variety of features on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Please rate the visual appeal of this site. |
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| 8 |
Please rate the balance of graphics and text on this site. |
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| 9 |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Please rate the number of clicks to get where you want on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate how quickly pages load on this site. |
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| 15 |
Please rate the consistency of speed from page to page on this site. |
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| 16 |
Please rate the ability to load pages without getting error messages on this site. |
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