| Model Instance Name: | ||||||||
| USAJOBS v2 | ||||||||
| MID: | NEW | |||||||
| Date: | 06/25/2014 | |||||||
| Q Name | ELEMENTS (drivers of satisfaction) | Q Name | CUSTOMER SATISFACTION | Q Name | FUTURE BEHAVIORS | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
||||||
| 1 | Navigation - Organized | Please rate how well the site is organized. | 17 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
20 | Return | How likely are you to return to this site? |
| 2 | Navigation - Options | Please rate the options available for navigating this site. | 18 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Navigation - Layout | Please rate how well the site layout helps you find what you are looking for. | 19 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
21 | Recommend | How likely are you to recommend this site to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) |
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| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 22 | Primary Resource | How likely are you to use this site as a primary resource to find a job? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Apply for Job (1=Very Unlikely, 10=Very Likely) |
|||||
| 6 | Site Performance - Errors | Please rate the ability to load pages without getting error messages on this site. | 23 | Apply for Job | How likely are you to use this site to apply for a specific job? | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Look and Feel - Appeal | Please rate the visual appeal of this site. | ||||||
| 8 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | ||||||
| 9 | Look and Feel - Readability | Please rate the readability of the pages on this site. | ||||||
| Job Descriptions (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Job Descriptions - Understandable | Please rate the how understandable job descriptions are on this site. | ||||||
| 11 | Job Descriptions - Detail | Please rate the level of detail of job descriptions on this site. | ||||||
| 12 | Job Descriptions - Answers | Please rate how well the job descriptions provide answers to your questions. | ||||||
| Job Search (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Job Search - Results Relevance | Please rate the relevance of job search results on this site. | ||||||
| 14 | Job Search - Results Organization | Please rate the organization of job search results on this site. | ||||||
| 15 | Job Search - Results Help | Please rate how well the job search results help you decide what job listings to select. | ||||||
| 16 | Job Search - Feature Narrow | Please rate how well the search feature helps you to narrow the results to find job listings you want. | ||||||
| Model Instance Name: | |||||||||
| OPM Job Search | underlined & italicized: RE-ORDER | ||||||||
| MID: bKPFCluA60C5JG4p29fn8w== | pink: ADDITION | ||||||||
| Date: | 1/17/2014 | blue + -->: REWORDING | |||||||
| OPM Job Search CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| How frequently do you visit this site? | First time | A | Radio button, one-up vertical | Single | Y | Skip Logic Group | Visit Frequency | ||
| More than once a day | E, F | ||||||||
| Daily | E, F | ||||||||
| About once a week | E, F | ||||||||
| About once a month | E, F | ||||||||
| Every 6 months or less | E, F | ||||||||
| A | Did you create a USAJOBS account during your visit? | Yes | B | Radio button, one-up vertical | Single | Y | Create Account | ||
| No | |||||||||
| Not Sure | |||||||||
| B | Did you have any difficulty setting up the account? | Yes | C | Radio button, one-up vertical | Single | Y | Acount Difficulty | ||
| No | |||||||||
| Not Sure | |||||||||
| C | Which of the following difficulties did you encounter while creating an account? | Account creation timed-out | Radio button, one-up vertical | Single | Y | Specific Difficulty | |||
| Difficulty with username and/or password creation | |||||||||
| Difficulty with email address | |||||||||
| Other | D | ||||||||
| D | What difficulty did you have while creating an account? | Text area, no char limit | N | OE_Account Difficulty | |||||
| E | Please select the statement which best describes your experience with the new USAJOBS site redesign: | It is easier to find what I am looking for | Radio button, one-up vertical | Single | Y | Skip Logic Group | Redesign | ||
| It is harder to find what I am looking for | |||||||||
| My experience is no different when looking for information on the new site | |||||||||
| Don't Know | |||||||||
| F | Please tell us what you think of the new USAJOBS site: | Text area, no char limit | Single | N | Skip Logic Group | OE_Redesign | |||
| When you visit websites, do you typically use basic or advanced search? | Basic | J, L | Radio button, one-up vertical | Single | Yes | Skip Logic Group | What Search | ||
| Advanced | K, L | ||||||||
| Both equally | L | ||||||||
| J | Why do you prefer basic search? | Text area, no char limit | No | Skip Logic Group | Why Basic | ||||
| K | Why do you prefer advanced search? | Text area, no char limit | No | Skip Logic Group | Why Advanced | ||||
| L | How often do you use USAJOBS advanced search? | First time using advance search | S | Radio button, one-up vertical | Single | Yes | Skip Logic Group | How Often Use Advanced | |
| Each visit | M | ||||||||
| On approximately half of my visits | M | ||||||||
| On less than 25% of my visits | M | ||||||||
| Never | |||||||||
| S | What is your first impression of the advanced search page? | Looks easy to use | U | Radio button, one-up vertical | Single | Yes | Skip Logic Group | FTV-First Impression | |
| Looks difficult | T, U | ||||||||
| T | What seems difficult to use? | Text area, no char limit | No | Skip Logic Group | FTV-What Difficult | ||||
| U | Which of these advanced search features do you use most often on USAJOBS? (multi-select up to 3) | Keyword | Checkbox, one-up vertical | Multi | Yes | Skip Logic Group | FTV-Advanced Features | ||
| Salary or Pay Grade | |||||||||
| Occupational Series or Job Category | |||||||||
| Location | |||||||||
| Department and Agency | |||||||||
| Type of Work or Work Schedule | |||||||||
| Posting Options | |||||||||
| M | Have you noticed that the advanced search has a new look and feel? | Yes | O | Radio button, one-up vertical | Single | Yes | Skip Logic Group | Notice New Look | |
| No | S1 | ||||||||
| S1 | What is your first impression of the advanced search page? | Looks easy to use | U1 | Radio button, one-up vertical | Single | Yes | Skip Logic Group | Not Notice-First Impression | |
| Looks difficult | T1 U1 | ||||||||
| T1 | What seems difficult to use? | Text area, no char limit | No | Skip Logic Group | Not Notice-What Difficult | ||||
| U1 | Which of these advanced search features do you use most often on USAJOBS? (multi-select up to 3) | Keyword | Checkbox, one-up vertical | Multi | Yes | Skip Logic Group | Not Notice-Advanced Features | ||
| Salary or Pay Grade | |||||||||
| Occupational Series or Job Category | |||||||||
| Location | |||||||||
| Department and Agency | |||||||||
| Type of Work or Work Schedule | |||||||||
| Posting Options | |||||||||
| O | Do you prefer the old or new advanced search look and feel? | Old | P, S2 | Radio button, one-up vertical | Single | Yes | Skip Logic Group | Prefer Which | |
| New | Z, S2 | ||||||||
| No preference | S2 | ||||||||
| P | Why do you prefer the old advanced search look and feel? | Text area, no char limit | No | Skip Logic Group | Why Old | ||||
| Z | Why do you prefer the new advanced search look and feel? | Text area, no char limit | No | Skip Logic Group | Why New | ||||
| S2 | What is your first impression of the advanced search page? | Looks easy to use | U2 | Radio button, one-up vertical | Single | Yes | Skip Logic Group | First Impression | |
| Looks difficult | T2, U2 | ||||||||
| T2 | What seems difficult to use? | Text area, no char limit | No | Skip Logic Group | What Difficult | ||||
| U2 | Which of these advanced search features do you use most often on USAJOBS? (multi-select up to 3) | Keyword | Checkbox, one-up vertical | Multi | Yes | Skip Logic Group | Advanced Features | ||
| Salary or Pay Grade | |||||||||
| Occupational Series or Job Category | |||||||||
| Location | |||||||||
| Department and Agency | |||||||||
| Type of Work or Work Schedule | |||||||||
| Posting Options | |||||||||
| How would you rate the search functionality on USAJOBS? | Very helpful | Radio button, one-up vertical | Single | Yes | Rate Search | ||||
| Somewhat helpful | |||||||||
| Fair | |||||||||
| Somewhat unhelpful | |||||||||
| Very unhelpful | |||||||||
| Do you have any recommendations to improve the search tool? | Text area, no char limit | No | Search Recommendation | ||||||
| Which of the following site services, if any, did you use today? (Select all that apply) | Search Jobs | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | ||||
| My Account | |||||||||
| Resource Center | |||||||||
| Individuals with Disabilities | |||||||||
| Veterans | |||||||||
| Students and Recent Graduates | |||||||||
| Senior Executives | |||||||||
| FAQs | |||||||||
| Tutorials | |||||||||
| Spotlights | |||||||||
| Other (please specify) | Q | ||||||||
| Q | Specifically, what other site services did you use today? | Text area, no char limit | N | Skip Logic Group | |||||
| Were you able to find what you were looking for on USAJOBS.gov? | Yes | Radio button, one-up vertical | Single | Y | Ability to Find | ||||
| No | G | ||||||||
| Not Yet | |||||||||
| G | What were you unable to find on USAJOBS.gov? | A specific job | Radio button, one-up vertical | Single | Y | Unable to Find | |||
| Jobs I qualify for | |||||||||
| Jobs that were relevant to my search | |||||||||
| Information about how to apply | |||||||||
| Other | H | ||||||||
| H | What were you unable to find on USAJobs.gov? | Text area, no char limit | N | OE_Unable to Find | |||||
| Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, MySpace, Twitter) | Randomize | ||||||||
| Message directly from the organization/agency on a social network | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/organization/brand | |||||||||
| Promotional email(s) from the organization/agency | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know (family, friend, etc.) | |||||||||
| TV, radio, newspaper, or magazine advertising | |||||||||
| OPM Advertisement - "What did you do at your job today?" | |||||||||
| Federal Agency Human Resources Office | |||||||||
| USA.gov | |||||||||
| OPM Sponsored Job Fair | |||||||||
| OPM Veterans Employment Materials | |||||||||
| Placement/Transition Center | |||||||||
| Don't know | Anchor Answer Choice | ||||||||
| Other | Anchor Answer Choice | ||||||||
| Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 2 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, MySpace, Twitter) | Randomize | ||||||||
| Message directly from the organization/agency on a social network | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/organization/brand | |||||||||
| Promotional email(s) from the organization/agency | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know (family, friend, etc.) | |||||||||
| TV, radio, newspaper, or magazine advertising | |||||||||
| OPM Advertisement - "What did you do at your job today?" | |||||||||
| Federal Agency Human Resources Office | |||||||||
| USA.gov | |||||||||
| OPM Sponsored Job Fair | |||||||||
| OPM Veterans Employment Materials | |||||||||
| Placement/Transition Center | |||||||||
| Don't know | Anchor Answer Choice | ||||||||
| Other | Anchor Answer Choice | ||||||||
| Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 3 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, MySpace, Twitter) | Randomize | ||||||||
| Message directly from the organization/agency on a social network | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/organization/brand | |||||||||
| Promotional email(s) from the organization/agency | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know (family, friend, etc.) | |||||||||
| TV, radio, newspaper, or magazine advertising | |||||||||
| OPM Advertisement - "What did you do at your job today?" | |||||||||
| Federal Agency Human Resources Office | |||||||||
| USA.gov | |||||||||
| OPM Sponsored Job Fair | |||||||||
| OPM Veterans Employment Materials | |||||||||
| Placement/Transition Center | |||||||||
| Don't know | Anchor Answer Choice | ||||||||
| Other | Anchor Answer Choice | ||||||||
| If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) | Text area, no char limit | N | SV - Other Social Network | ||||||
| Are you now, or have you ever been, a civilian employee of the United States Government? | Yes | Radio button, one-up vertical | Single | Y | |||||
| No | |||||||||
| Have you ever served on active duty in the United States military? | Yes | Radio button, one-up vertical | Single | Y | |||||
| No | |||||||||
| What improvements, if any, would you make to this site? | Text area, no char limit | N |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |