Form 1062 2014 817 AIDSinfoMobile

E-Government Website Customer Satisfaction Surveys

2014 817 AIDSinfoMobile.xlsx

2014 817 AIDSinfoMobile

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current Custom Questions


Sheet 1: Welcome and Thank You Text







Welcome and Thank You Text


















Welcome Text
Thank You Text






Thank you for visiting [AIDSinfo]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!





























































































Sheet 2: Model Qsts

Model Name
TBD



Red & Strike-Through: Delete
Model ID
TBD



Underlined & Italicized: Re-order
Partitioned
Yes - 2 question partition per Richard



Pink: Addition
Date
7.22.14



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel
(1=Poor, 10=Excellent, Don't Know)


Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this mobile site.
Satisfaction - Overall What is your overall satisfaction with this mobile site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return to Mobile Site How likely are you to return to this mobile site?

Look and Feel - Balance Please rate the balance of graphics and text on this mobile site.
Satisfaction - Expectations How well does this mobile site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this mobile site.
Satisfaction - Ideal How does this site compare to your idea of an ideal mobile website?
(1=Not Very Close, 10=Very Close)

Recommend Mobile Site How likely are you to recommend this mobile site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this mobile site.



Primary Resource Mobile Site Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Consistency Please rate the consistency of speed from page to page on this mobile site.




How likely are you to use this mobile site as your primary resource for obtaining treatment, prevention and statistical information about HIV/AIDS?

Site Performance - Completeness Please rate how completely the page content loads on this mobile site.







Navigation
(1=Poor, 10=Excellent, Don't Know)







Navigation - Organized Please rate how well the mobile site is organized.






Navigation - Options Please rate the options available for navigating this mobile site.






Navigation - Layout Please rate how well the mobile site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that is important to you on this mobile site.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this mobile site.






Information Browsing - Features Please rate how well the features on the mobile site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this mobile site.






Site Information - Understandable Please rate how understandable this mobile site’s information is.






Site Information - Answers Please rate how well the mobile site’s information provides answers to your questions.




































































































































Sheet 3: Current Custom Questions

Model Name TBD


Red & Strike-Through: Delete

Model ID TBD


Underlined & Italicized: Re-order
Partitioned Yes - 2 question partition per Richard


Pink: Addition
Date 7.22.14


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How frequently do you visit this mobile site? First time
N Radio button, one-up vertical
Frequency



Daily







About once a week







About once a month







Every 6 months or less






What best describes your role in visiting the mobile site today? Physician with HIV/AIDS patients B N Radio button, one-up vertical
Role



Nurse B






Nurse practitioner B






Physician Assistant B






Pharmacist B






Researcher or Scientist







Case manager







Someone living with HIV/AIDS







Family or friend of person living with HIV/AIDS







Student







Other





B Do you use a mobile device such as a phone or tablet, at the point of care? Yes C N Drop down, select one
POC Mobile
No





C What AIDSinfo resources do you use at the point of care? Clinical Care Guidelines D N Checkbox, one-up vertical
POC Resources
Drug Database




Clinical Trials




Patient Education Materials




Glossary




Other





D Would you download and use a guidelines app that offers the guideline information offline (when there isn't an internet connection)? Yes P N Drop down, select one
POC App


No





P How would you primarily like to view the guidelines? In its entirety
N Radio button, one-up vertical
POC Guidelines


Summary







Boxed Recommendations







Tables







Interactive Tables







Decision tree







Treatment Algorithm






What is the primary reason for visiting the mobile site today? Access HIV/AIDS Clinical Care Guidelines
N Radio button, one-up vertical
Reason



Access HIV/AIDS Drug Database







Find general information about HIV/AIDS (e.g., prevention, symptoms)







Find information on clinical trials







Find education information and/or materials on HIV/AIDS for my patients








Find patient education information and/or materials for myself, a family member, or a friend








Other






Were you able to accomplish your primary task? Yes
N Radio button, one-up vertical Skip Logic Group* Accomplish



No A






Partially A




A Please specify what information you were unable to find:

N Text area, no char limit Skip Logic Group* Could Not Find


After reviewing the information on this site, are there any changes that you would make? (Please select all that apply) I would not make any changes to this website
N Checkbox, one-up vertical Mutually Exclusive Site Improvements



Visual presentation of the information (e.g., graphs/charts, images)







Easier access to scientific research and/or publications







More downloadable content/factsheets







Menu layout


Randomize



Information display when switching back and forth between landscape and portrait view







Navigation of the site







More detailed information about HIV/AIDS treatments (e.g., drug side effects)







Question and Answer (Q & A) section







Different layout for the content provided







Information tailored specifically for physicians







Information tailored specifically for the general public







Information tailored specifically for someone with HIV/AIDS and family members







Information tailored specifically for researchers







Toggle between English and Spanish


Mutually Exclusive









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