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| VBA Satisfaction Survey |
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| MID: |
x4BUINAZdIkRh8IxYQVBxw== |
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| Date: |
4/23/2010 |
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| VBA Satisfaction Survey |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
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Please rate the accuracy of information on this site. |
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What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied) |
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How likely are you to return to this site? |
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Please rate the quality of information on this site. |
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How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
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Please rate the freshness of content on this site. |
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How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close) |
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How likely are you to recommend this site to someone else? |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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Future Participation (1=Very Unlikely, 10=Very Likely) |
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Please rate the visual appeal of this site. |
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How likely are you to express your thoughts or ideas to VBA in the next 90 days? |
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Please rate the balance of graphics and text on this site. |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
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Please rate the readability of the pages on this site. |
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I can count on VBA to act in my best interests. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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I consider VBA to be trustworthy. |
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Please rate how well the site is organized. |
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VBA can be trusted to do what is right. |
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Please rate the options available for navigating this site. |
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Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely) |
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Please rate how well the site layout helps you find what you are looking for. |
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How likely are you to use this site for benefits information rather than using other channels (phone, in person, etc.)? |
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Please rate the number of clicks to get where you want on this site. |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Please rate the usefulness of the features provided on this site (such as calculators, applications, etc.). |
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Please rate the convenience of the features on this site (such as calculators, applications, etc.). |
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Please rate the variety of features on this site (such as calculators, applications, etc.). |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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Please rate how thoroughly this website discloses information about what VBA is doing. |
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Please rate how quickly VBA information is made available on this website. |
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Please rate how well information about VBA's actions can be accessed by the public on this website. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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Please rate how quickly pages load on this site. |
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Please rate the consistency of speed from page to page on this site. |
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Please rate the ability to load pages without getting error messages on this site. |
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red & strike-through: DELETE |
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underlined & italicized: RE-ORDER |
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| MID: x4BUINAZdIkRh8IxYQVBxw== |
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pink: ADDITION |
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| Date: |
4/23/2010 |
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blue + -->: REWORDING |
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| CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
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| EDO02654 |
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How frequently do you visit this site? |
This is my first time |
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Radio button, one-up vertical |
Single |
Y |
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Daily |
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Weekly |
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Monthly |
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Several times a year or less |
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| EDO02655 |
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Which of the following best describes your role in visiting this site today? |
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Radio button, one-up vertical |
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Y |
Skip Logic Group |
Role |
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Veteran |
C, D |
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Open |
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Active duty |
C, D |
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Reservist or National Guard member who has never been mobilized for Federal service |
D |
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Survivor/dependent of a service member or veteran |
D |
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Employer |
D |
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Lender |
F |
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Real Estate Professional |
F |
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Mortgage Servicer |
F |
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School Certifying Official |
D |
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Other, please specify |
A,D |
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| EDO02656 |
A |
Please tell us who you are. |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
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| EDO02657 |
C |
Are you a disabled service member/veteran? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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No |
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| EDO02658 |
D |
What were you trying to accomplish on this site? (Select all that apply) |
Apply for benefits |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
What Try Accomplish |
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Find a school |
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Find a form |
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Find a publication or manual |
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Find out what programs VA offers |
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Learn about a specific program I'm interested in |
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Check to see if I'm eligible for a specific benefit |
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Find out about benefits for my dependents |
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Find out about my life insurance benefits |
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Contact the Veterans Information Portal (VIP) help desk |
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Find Home Loans Certificate of Eligibility Information |
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Find Information About Specially Adapted Housing |
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Find a Specially Adapted Housing Agent |
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Certify student benefits |
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Other, please specify |
DD |
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| EDO02659 |
DD |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02660 |
F |
What were you trying to accomplish on this site? (Select all that apply) |
Apply for Lender Appraisal Processing |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Accomplish-Lender/Restate |
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Find a Regional Loan Center (RLC) |
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Frequently Asked Questions |
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Find the Lender's Handbook |
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Find Homes for Sale |
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Find Loan Limits |
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Contact the Veterans Information Portal (VIP) help desk |
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Other, please specify |
FF |
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| EDO02661 |
FF |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02662 |
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Thinking about your visit today,which section of the VBA site did you primarily visit today? |
Compensation |
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Radio button, one-up vertical |
Single |
Y |
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Education & Training |
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Home Loans |
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Life Insurance |
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Pension |
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Vocational Rehabilitation & Employment |
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Services |
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Fiduciary Program |
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VBA Claims Transformation |
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VOW to Hire Heroes |
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VBA homepage |
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General, just browsing |
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| EDO02676 |
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How did you get to the section of the site you needed? |
Navigation menu on the left side of the page |
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Dropdown (Select-one) |
Single |
Y |
Skip Logic Group |
navigated to site |
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I Am A… drop down menu at the top left side of the page |
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Quick navigation links at the bottom of the page |
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Top navigation menu |
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Used a 3rd party search (i.e. Google or Yahoo) |
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Links within the benefits homepage |
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Link from another website |
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Used search on the VA website |
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Bookmark for a specific page |
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Other, please specify |
A |
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| EDO02664 |
A |
How else did you find the section you needed? |
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Text field, <100 char |
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Y |
Skip Logic Group |
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| EDO02665 |
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Did you accomplish what you wanted to on this site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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I wasn’t planning to accomplish anything in particular |
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No, I wanted to: |
A, B |
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| EDO02666 |
A |
No, I wanted to: |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02667 |
B |
What will you do next? |
Nothing, although I did not find/complete what I wanted |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Try the site again later |
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Call a VA toll free number |
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Visit a VA facility |
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Try to contact VA by e-mail |
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Other (please specify) |
C |
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| EDO02668 |
C |
What else will you do next? |
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Text area, no char limit |
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N |
Skip Logic Group |
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| EDO02669 |
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What was the primary way you looked for information on the VA pages? |
Navigated (used links to information) |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Primarily Navigate |
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Used Search |
B |
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| EDO02670 |
A |
How would you describe your navigation experience? (Select all that apply) |
Andrea Fuhrel-Forbis:
DOT - please make this mutually exclusive
Had no difficulty |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Nav Exp |
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Too many links |
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Too few links |
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Links/labels are difficult to understand |
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Often could not determine the best link |
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Links did not take me where I expected |
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Could not get started or did not know where to begin |
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Had technical difficulties (e.g. broken links, error messages) |
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Navigated to general area but could not find specific content |
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Could not navigate back to previous information |
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Other, please specify |
AA |
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| EDO02671 |
AA |
Please describe your navigation experience. |
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Text area, no char limit |
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Y |
Skip Logic Group |
OE_Nav Exp |
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| EDO02672 |
B |
Please tell us about your search experience. (Select all that apply) |
Andrea Fuhrel-Forbis:
DOT - please make this mutually exclusive
Search results were helpful |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search Exp |
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Received no results |
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Results were not relevant |
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Not sure what words to use |
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Search speed was too slow |
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Search results not organized |
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Other, please specify |
BB |
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| EDO02677 |
BB |
Please describe your search experience. |
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Text area, no char limit |
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Y |
Skip Logic Group |
OE_Search Exp |
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| EDO02673 |
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Please select your age range. |
17 or under |
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Radio button, one-up vertical |
Single |
N |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65+ |
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| EDO02674 |
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Please select your gender: |
Male |
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Radio button, one-up vertical |
Single |
N |
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Female |
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| EDO02675 |
|
If you could identify one improvement to this site, what improvement would you suggest? |
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Text area, no char limit |
Single |
N |
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red & strike-through: DELETE |
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underlined & italicized: RE-ORDER |
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| MID: x4BUINAZdIkRh8IxYQVBxw== |
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pink: ADDITION |
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| Date: |
4/23/2010 |
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blue + -->: REWORDING |
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| CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
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| EDO02654 |
|
How frequently do you visit this site? |
This is my first time |
|
Radio button, one-up vertical |
Single |
Y |
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Daily |
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Weekly |
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Monthly |
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Several times a year or less |
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| EDO02655 |
|
Which of the following best describes your role in visiting this site today? (Check all that apply) |
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|
Radio button, one-up vertical |
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Y |
Skip Logic Group |
Role |
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Veteran |
C, D |
Text area, no char limit |
Open |
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Active duty |
C, D |
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Reservist or National Guard member who has never been mobilized for Federal service |
D |
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Survivor/dependent of a service member or veteran |
D |
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Employer |
D |
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Lender |
F |
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Real Estate Professional |
F |
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Mortgage Servicer |
F |
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School Certifying Official |
D |
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Other, please specify |
A,D |
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| EDO02656 |
A |
Please tell us who you are. |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
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| EDO02657 |
C |
Are you a disabled service member/veteran? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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No |
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| EDO02658 |
D |
What were you trying to accomplish on this site? (Select all that apply) |
Apply for benefits |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
What Try Accomplish |
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Find a school |
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Find a form |
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Find a publication or manual |
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Find out what programs VA offers |
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Learn about a specific program I'm interested in |
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Check to see if I'm eligible for a specific benefit |
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Find out about benefits for my dependents |
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Find out about my life insurance benefits |
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Contact the Veterans Information Portal (VIP) help desk |
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Find Home Loans Certificate of Eligibility Information |
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Find Information About Specially Adapted Housing |
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Find a Specially Adapted Housing Agent |
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Certify student benefits |
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Other, please specify |
DD |
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| EDO02659 |
DD |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02660 |
F |
What were you trying to accomplish on this site? (Select all that apply) |
Apply for Lender Appraisal Processing |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Accomplish-Lender/Restate |
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Find a Regional Loan Center (RLC) |
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Frequently Asked Questions |
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Find the Lender's Handbook |
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Find Homes for Sale |
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Find Loan Limits |
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Contact the Veterans Information Portal (VIP) help desk |
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Other, please specify |
FF |
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| EDO02661 |
FF |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02662 |
|
Thinking about your visit today,which section of the VBA site did you primarily visit today? |
Compensation |
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Radio button, one-up vertical |
Single |
Y |
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Education & Training |
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Home Loans |
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Life Insurance |
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Pension |
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Vocational Rehabilitation & Employment |
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Services |
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Fiduciary Program |
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VBA Claims Transformation |
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VOW to Hire Heroes |
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VBA homepage |
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General, just browsing |
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| EDO02676 |
|
How did you get to the section of the site you needed? |
Navigation menu on the left side of the page |
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Dropdown (Select-one) |
Single |
Y |
Skip Logic Group |
navigated to site |
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I Am A… drop down menu at the top left side of the page |
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Quick navigation links at the bottom of the page |
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Top navigation menu |
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Used a 3rd party search (i.e. Google or Yahoo) |
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Links within the benefits homepage |
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Link from another website |
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Used search on the VA website |
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Bookmark for a specific page |
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Other, please specify |
A |
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| EDO02664 |
A |
How else did you find the section you needed? |
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Text field, <100 char |
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Y |
Skip Logic Group |
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| EDO02665 |
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Did you accomplish what you wanted to on this site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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I wasn’t planning to accomplish anything in particular |
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No, I wanted to: |
A, B |
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| EDO02666 |
A |
No, I wanted to: |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02667 |
B |
What will you do next? |
Nothing, although I did not find/complete what I wanted |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Try the site again later |
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Call a VA toll free number |
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Visit a VA facility |
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Try to contact VA by e-mail |
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Other (please specify) |
C |
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| EDO02668 |
C |
What else will you do next? |
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Text area, no char limit |
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N |
Skip Logic Group |
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| EDO02669 |
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What was the primary way you looked for information on the VA pages? |
Navigated (used links to information) |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Primarily Navigate |
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Used Search |
B |
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| EDO02670 |
A |
How would you describe your navigation experience? (Select all that apply) |
Andrea Fuhrel-Forbis:
DOT - please make this mutually exclusive
Had no difficulty |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Nav Exp |
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Too many links |
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Too few links |
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Links/labels are difficult to understand |
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Often could not determine the best link |
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Links did not take me where I expected |
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Could not get started or did not know where to begin |
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Had technical difficulties (e.g. broken links, error messages) |
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Navigated to general area but could not find specific content |
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Could not navigate back to previous information |
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Other, please specify |
AA |
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| EDO02671 |
AA |
Please describe your navigation experience. |
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Text area, no char limit |
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Y |
Skip Logic Group |
OE_Nav Exp |
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| EDO02672 |
B |
Please tell us about your search experience. (Select all that apply) |
Andrea Fuhrel-Forbis:
DOT - please make this mutually exclusive
Search results were helpful |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search Exp |
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Received no results |
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Results were not relevant |
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Not sure what words to use |
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Search speed was too slow |
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Search results not organized |
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Other, please specify |
BB |
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| EDO02677 |
BB |
Please describe your search experience. |
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Text area, no char limit |
|
Y |
Skip Logic Group |
OE_Search Exp |
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| EDO02673 |
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Please select your age range. |
17 or under |
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Radio button, one-up vertical |
Single |
N |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65+ |
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| EDO02674 |
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Please select your gender: |
Male |
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Radio button, one-up vertical |
Single |
N |
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Female |
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| EDO02675 |
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If you could identify one improvement to this site, what improvement would you suggest? |
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Text area, no char limit |
Single |
N |
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red & strike-through: DELETE |
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underlined & italicized: RE-ORDER |
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| MID: x4BUINAZdIkRh8IxYQVBxw== |
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pink: ADDITION |
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| Date: |
4/23/2010 |
|
blue + -->: REWORDING |
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| CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
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| EDO02654 |
|
How frequently do you visit this site? |
This is my first time |
|
Radio button, one-up vertical |
Single |
Y |
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Daily |
A, B |
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Weekly |
A, B |
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Monthly |
A, B |
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Several times a year or less |
A, B |
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ACQWro0020082 |
A |
Please select the statement which best describes your experience with the redesigned Veteran's Benefit Administration website (www.vba.va.gov/VBA/) |
It is easier to find what I am looking for |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign Experience |
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It is harder to find what I am looking for |
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My experience is no different when looking for information on the new site |
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Don't know |
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ACQWro0020083 |
B |
Do you like the new look of the redesigned site? |
Yes |
|
Radio button, one-up vertical |
single |
Y |
Skip Logic Group |
Redesign Opinion |
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No |
BB |
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No opinion |
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ACQWro0020084 |
BB |
What didn't you like about the redesigned site? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Redesign |
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| EDO02655 |
|
Which of the following best describes your role in visiting this site today? (Check all that apply) |
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Y |
Skip Logic Group |
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Veteran |
C, D |
Text area, no char limit |
Open |
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Active duty |
C, D |
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Reservist or National Guard member who has never been mobilized for Federal service |
D |
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Survivor/dependent of a service member or veteran |
D |
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Employer |
D |
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Lender |
F |
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Real Estate Professional |
F |
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Mortgage Servicer |
F |
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School Certifying Official |
D |
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Other, please specify |
A,D |
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| EDO02656 |
A |
Please tell us who you are. |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
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| EDO02657 |
C |
Are you a disabled service member/veteran? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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No |
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| EDO02658 |
D |
What were you trying to accomplish on this site? |
Apply for benefits |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Find a school |
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Find a form |
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Find a publication or manual |
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Find out what programs VA offers |
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Learn about a specific program I'm interested in |
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Check to see if I'm eligible for a specific benefit |
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Find out about benefits for my dependents |
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Find out about my life insurance benefits |
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Contact the Veterans Information Portal (VIP) help desk |
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Find Home Loans Certificate of Eligibility Information |
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Find Information About Specially Adapted Housing |
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Find a Specially Adapted Housing Agent |
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Certify student benefits |
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Other, please specify |
DD |
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| EDO02659 |
DD |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02660 |
F |
What were you trying to accomplish on this site? |
Apply for Lender Appraisal Processing |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Find a Regional Loan Center (RLC) |
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Frequently Asked Questions |
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Find the Lender's Handbook |
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Find Homes for Sale |
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Find Loan Limits |
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Contact the Veterans Information Portal (VIP) help desk |
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Other, please specify |
FF |
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| EDO02661 |
FF |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02662 |
|
Thinking about your visit today,which section of the VBA site did you primarily visit today? |
Compensation |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Education & Training |
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Home Loans |
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Life Insurance |
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Pension |
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Vocational Rehabilitation & Employment |
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Services |
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Fiduciary Program |
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VBA Claims Transformation |
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VOW to Hire Heroes |
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VBA homepage |
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General, just browsing |
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| EDO02676 |
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How did you get to the section of the site you needed? |
Navigation menu on the left side of the page |
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Dropdown (Select-one) |
Single |
Y |
Skip Logic Group |
navigated to site |
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I Am A… drop down menu at the top left side of the page |
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Quick navigation links at the bottom of the page |
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Top navigation menu |
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Used a 3rd party search (i.e. Google or Yahoo) |
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Link from another website |
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Used search on the VA website |
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Bookmark for a specific page |
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Other, please specify |
A |
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| EDO02664 |
A |
How else did you find the section you needed? |
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Text field, <100 char |
Single |
Y |
Skip Logic Group |
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| EDO02665 |
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Did you accomplish what you wanted to on this site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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I wasn’t planning to accomplish anything in particular |
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No, I wanted to: |
A, B |
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| EDO02666 |
A |
No, I wanted to: |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
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| EDO02667 |
B |
What will you do next? |
Nothing, although I did not find/complete what I wanted |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Try the site again later |
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Call a VA toll free number |
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Visit a VA facility |
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Try to contact VA by e-mail |
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Other (please specify) |
C |
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| EDO02668 |
C |
What else will you do next? |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
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| EDO02669 |
|
What was the primary way you looked for information on the VA pages? |
Navigated (used links to information) |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Primarily Navigate |
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Used Search |
B |
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| EDO02670 |
A |
How would you describe your navigation experience? (Select all that apply) |
Andrea Fuhrel-Forbis:
DOT - please make this mutually exclusive
Had no difficulty |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Nav Exp |
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Too many links |
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Too few links |
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Links/labels are difficult to understand |
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Often could not determine the best link |
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Links did not take me where I expected |
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Could not get started or did not know where to begin |
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Had technical difficulties (e.g. broken links, error messages) |
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Navigated to general area but could not find specific content |
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Could not navigate back to previous information |
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Other, please specify |
AA |
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| EDO02671 |
AA |
Please describe your navigation experience. |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
OE_Nav Exp |
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| EDO02672 |
B |
Please tell us about your search experience. (Select all that apply) |
Andrea Fuhrel-Forbis:
DOT - please make this mutually exclusive
Search results were helpful |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search Exp |
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Received no results |
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Results were not relevant |
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Not sure what words to use |
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Search speed was too slow |
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Search results not organized |
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Other, please specify |
BB |
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| EDO02677 |
BB |
Please describe your search experience. |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
OE_Search Exp |
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| EDO02673 |
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Please select your age range. |
17 or under |
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Radio button, one-up vertical |
Single |
N |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65+ |
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| EDO02674 |
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Please select your gender: |
Male |
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Radio button, one-up vertical |
Single |
N |
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Female |
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| EDO02675 |
|
If you could identify one improvement to this site, what improvement would you suggest? |
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Text area, no char limit |
Single |
N |
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red & strike-through: DELETE |
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underlined & italicized: RE-ORDER |
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| MID: x4BUINAZdIkRh8IxYQVBxw== |
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pink: ADDITION |
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| Date: |
4/23/2010 |
|
blue + -->: REWORDING |
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| CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
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| EDO02654 |
|
How frequently do you visit this site? |
This is my first time |
|
Radio button, one-up vertical |
Single |
Y |
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Daily |
A, B |
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Weekly |
A, B |
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Monthly |
A, B |
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Several times a year or less |
A, B |
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A |
Please select the statement which best describes your experience with the redesigned Veteran's Benefit Administration website (www.vba.va.gov/VBA/) |
It is easier to find what I am looking for |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Redesign Experience |
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It is harder to find what I am looking for |
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My experience is no different when looking for information on the new site |
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Don't know |
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B |
Do you like the new look of the redesigned site? |
Yes |
|
Radio button, one-up vertical |
single |
Y |
Skip Logic Group |
Redesign Opinion |
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No |
BB |
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No opinion |
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BB |
What didn't you like about the redesigned site? |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Redesign |
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| EDO02655 |
|
Which of the following best describes your role in visiting this site today? (Check all that apply) |
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Y |
Skip Logic Group |
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Veteran |
C, D |
Text area, no char limit |
Open |
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Active duty |
C, D |
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Reservist or National Guard member who has never been mobilized for Federal service |
D |
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Survivor/dependent of a service member or veteran |
D |
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Employer |
D |
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Lender |
F |
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Real Estate Professional |
F |
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Mortgage Servicer |
F |
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School Certifying Official |
D |
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Other, please specify |
A,D |
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| EDO02656 |
A |
Please tell us who you are. |
|
|
Text area, no char limit |
Single |
N |
Skip Logic Group |
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| EDO02657 |
C |
Are you a disabled service member/veteran? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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No |
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| EDO02658 |
D |
What were you trying to accomplish on this site? |
Apply for benefits |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Find a school |
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Find a form |
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Find a publication or manual |
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Find out what programs VA offers |
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Learn about a specific program I'm interested in |
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Check to see if I'm eligible for a specific benefit |
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Find out about benefits for my dependents |
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Find out about my life insurance benefits |
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Contact the Veterans Information Portal (VIP) help desk |
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Find Home Loans Certificate of Eligibility Information |
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Find Information About Specially Adapted Housing |
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Find a Specially Adapted Housing Agent |
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Certify student benefits |
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Other, please specify |
DD |
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| EDO02659 |
DD |
What else were you trying to accomplish? |
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Text area, no char limit |
|
Y |
Skip Logic Group |
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| EDO02660 |
F |
What were you trying to accomplish on this site? |
Apply for Lender Appraisal Processing |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Find a Regional Loan Center (RLC) |
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Frequently Asked Questions |
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Find the Lender's Handbook |
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Find Homes for Sale |
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Find Loan Limits |
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Contact the Veterans Information Portal (VIP) help desk |
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Other, please specify |
FF |
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| EDO02661 |
FF |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02662 |
|
Which section of the VBA site did you primarily visit today? |
Education Benefits (GI Bill) |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Compensation |
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Education & Training |
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Compensation and Pension |
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Vocational Rehabilitation |
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Home Loans |
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Survivors' Benefits |
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Life Insurance |
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Pension |
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Vocational Rehabilitation & Employment |
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Services |
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Fiduciary Program |
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VBA Claims Transformation |
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VOW to Hire Heroes |
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VBA homepage |
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VBA Manuals and Publications |
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Benefits Reports |
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Other, please specify |
A |
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General, just browsing |
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| EDO02663 |
A |
What other section of this site did you primarily visit? |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
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| EDO02676 |
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How did you get to the section of the site you needed? |
Top navigation menu |
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Dropdown (Select-one) |
Single |
Y |
OPS Group |
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Navigation menu on the left side of the page |
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Quick navigation links at the bottom of the page |
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Used search on the VA website |
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Used a 3rd party search (i.e. Google or Yahoo) |
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Link from another website |
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Other, please specify |
A |
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| EDO02664 |
A |
How else did you find the section you needed? |
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Text field, <100 char |
Single |
Y |
OPS Group |
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| EDO02665 |
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Did you accomplish what you wanted to on this site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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I wasn’t planning to accomplish anything in particular |
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No, I wanted to: |
A,B |
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| EDO02666 |
A |
No, I wanted to: |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
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| EDO02667 |
B |
What will you do next? |
Nothing, although I did not find/complete what I wanted |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Try the site again later |
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Call a VA toll free number |
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Visit a VA facility |
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Try to contact VA by e-mail |
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Other (please specify) |
C |
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| EDO02668 |
C |
What else will you do next? |
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Text area, no char limit |
Single |
N |
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| EDO02669 |
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What was the primary way you looked for information on the VA pages? |
Navigated (used links to information) |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Primarily Navigate |
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Used Search |
B |
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| EDO02670 |
A |
How would you describe your navigation experience? (Select all that apply) |
Had no difficulty |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Nav Exp |
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Too many links |
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Too few links |
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Links/labels are difficult to understand |
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Often could not determine the best link |
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Links did not take me where I expected |
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Could not get started or did not know where to begin |
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Had technical difficulties (e.g. broken links, error messages) |
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Navigated to general area but could not find specific content |
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Could not navigate back to previous information |
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Other, please specify |
AA |
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| EDO02671 |
AA |
Please describe your navigation experience. |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
OE_Nav Exp |
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| EDO02672 |
B |
Please tell us about your search experience. (Select all that apply) |
Search results were helpful |
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Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search Exp |
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Received no results |
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Results were not relevant |
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Not sure what words to use |
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Search speed was too slow |
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Search results not organized |
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Other, please specify |
BB |
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| EDO02677 |
BB |
Please describe your search experience. |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
OE_Search Exp |
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| EDO02673 |
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Please select your age range. |
17 or under |
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Radio button, one-up vertical |
Single |
N |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65+ |
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| EDO02674 |
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Please select your gender: |
Male |
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Radio button, one-up vertical |
Single |
N |
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Female |
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| EDO02675 |
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If you could identify one improvement to this site, what improvement would you suggest? |
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Text area, no char limit |
Single |
N |
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red & strike-through: DELETE |
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underlined & italicized: RE-ORDER |
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| MID: x4BUINAZdIkRh8IxYQVBxw== |
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pink: ADDITION |
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| Date: |
4/23/2010 |
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blue + -->: REWORDING |
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| CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
CQ Label |
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| EDO02654 |
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How frequently do you visit this site? |
This is my first time |
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Radio button, one-up vertical |
Single |
Y |
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Daily |
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Weekly |
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Monthly |
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Several times a year or less |
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| EDO02655 |
|
Which of the following best describes your role in visiting this site today? (Check all that apply) |
Depending on which persona is selected below, go on to the question(s) marked in the 1st column with "C," "D," or "F." |
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Y |
Skip Logic Group |
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Veteran |
C, D |
Text area, no char limit |
Open |
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Active duty |
C, D |
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Reservist or National Guard member who has never been mobilized for Federal service |
D |
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Survivor/dependent of a service member or veteran |
D |
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Employer |
D |
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Lender |
F |
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Real Estate Professional |
F |
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Mortgage Servicer |
F |
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School Certifying Official |
D |
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Other, please specify |
A,D |
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| EDO02656 |
A |
Please tell us who you are. |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
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| EDO02657 |
C |
Are you a disabled service member/veteran? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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No |
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| EDO02658 |
D |
What were you trying to accomplish on this site? |
Apply for benefits |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Find a school |
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Find a form |
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Find a publication or manual |
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Find out what programs VA offers |
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Learn about a specific program I'm interested in |
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Check to see if I'm eligible for a specific benefit |
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Find out about benefits for my dependents |
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Find out about my life insurance benefits |
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Contact the Veterans Information Portal (VIP) help desk |
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Find Home Loans Certificate of Eligibility Information |
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Find Information About Specially Adapted Housing |
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Find a Specially Adapted Housing Agent |
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Certify student benefits |
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Other, please specify |
DD |
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| EDO02659 |
DD |
What else were you trying to accomplish? |
|
|
Text area, no char limit |
|
Y |
Skip Logic Group |
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| EDO02660 |
F |
What were you trying to accomplish on this site? |
Apply for Lender Appraisal Processing |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
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Find a Regional Loan Center (RLC) |
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Frequently Asked Questions |
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Find the Lender's Handbook |
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Find Homes for Sale |
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Find Loan Limits |
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Contact the Veterans Information Portal (VIP) help desk |
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Other, please specify |
FF |
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| EDO02661 |
FF |
What else were you trying to accomplish? |
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Text area, no char limit |
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Y |
Skip Logic Group |
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| EDO02662 |
|
Which section of the VBA site did you primarily visit today? |
Education Benefits (GI Bill) |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Compensation and Pension |
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Vocational Rehabilitation |
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Home Loans |
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Survivors' Benefits |
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Life Insurance |
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VBA Manuals and Publications |
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Benefits Reports |
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Other, please specify |
A |
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| EDO02663 |
A |
What other section of this site did you primarily visit? |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
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| EDO02676 |
|
How did you get to the section of the site you needed? |
Top navigation menu |
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Dropdown (Select-one) |
Single |
Y |
OPS Group |
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Links within the benefits homepage |
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Used search on the VA website |
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Used a 3rd party search (i.e. Google or Yahoo) |
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Link from another website |
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Other, please specify |
A |
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| EDO02664 |
A |
How else did you find the section you needed? |
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Text field, <100 char |
Single |
Y |
OPS Group |
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| EDO02665 |
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Did you accomplish what you wanted to on this site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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I wasn’t planning to accomplish anything in particular |
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No, I wanted to: |
A,B |
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| EDO02666 |
A |
No, I wanted to: |
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Text area, no char limit |
Single |
Y |
Skip Logic Group |
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| EDO02667 |
B |
What will you do next? |
Nothing, although I did not find/complete what I wanted |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
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Try the site again later |
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Call a VA toll free number |
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Visit a VA facility |
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Try to contact VA by e-mail |
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Other (please specify) |
C |
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| EDO02668 |
C |
What else will you do next? |
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Text area, no char limit |
Single |
N |
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| EDO02669 |
|
What was the primary way you looked for information on the VA pages? |
Navigated (used links to information) |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Primarily Navigate |
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Used Search |
B |
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| EDO02670 |
A |
How would you describe your navigation experience? (Select all that apply) |
Had no difficulty |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Nav Exp |
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Too many links |
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Too few links |
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Links/labels are difficult to understand |
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Often could not determine the best link |
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Links did not take me where I expected |
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Could not get started or did not know where to begin |
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Had technical difficulties (e.g. broken links, error messages) |
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Navigated to general area but could not find specific content |
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Could not navigate back to previous information |
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Other, please specify |
AA |
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| EDO02671 |
AA |
Please describe your navigation experience. |
|
|
Text area, no char limit |
Single |
Y |
Skip Logic Group |
OE_Nav Exp |
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| EDO02672 |
B |
Please tell us about your search experience. (Select all that apply) |
Search results were helpful |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic Group |
Search Exp |
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Received no results |
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Results were not relevant |
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Not sure what words to use |
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Search speed was too slow |
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Search results not organized |
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Other, please specify |
BB |
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| EDO02677 |
BB |
Please describe your search experience. |
|
|
Text area, no char limit |
Single |
Y |
Skip Logic Group |
OE_Search Exp |
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| EDO02673 |
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Please select your age range. |
17 or under |
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Radio button, one-up vertical |
Single |
N |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65+ |
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| EDO02674 |
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Please select your gender: |
Male |
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Radio button, one-up vertical |
Single |
N |
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Female |
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| EDO02675 |
|
If you could identify one improvement to this site, what improvement would you suggest? |
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Text area, no char limit |
Single |
N |
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