Form 1099 2014 854 OPM Post Completers

E-Government Website Customer Satisfaction Surveys

2014 854 OPM Post Completers.xlsx

2014 854 OPM Post Completers

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Guidelines
Current Model Qsts
Custom Qsts v4


Sheet 1: Guidelines























Questionnaire Management Guidelines








































Goals:



















One consolidated document to track all model and CQ changes throughout the life of the project


















Questionnaire always matches the live survey


















Easy and error-free way to submit CQ changes


















All changes tracked and reflected in one document (DOT will help)







































Basic rules:








































1 This questionnaire has to match the live survey


















2 All changes to the live measure need to be tracked and archived in one document


















3 All CQ change requests have to be submitted using this document









































SRA: 1) marks up changes and submits the entire document to DOT







































DOT: 1) archives change request on separate tab



















2) implements change(s)



















3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes





































4 DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding






































































































Sheet 2: Current Model Qsts

Measure Name MOCK Post-Completer Survey V4



MID: VVMxVkYI5htZdZBw885dNw==


Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Hiring Process (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Apply Next Time (1=Not Very Likely, 10=Very Likely)
1 Please rate the speed of the Federal hiring process. 10 What is your overall satisfaction with the Federal hiring process experience? 13 How likely are you to apply for a position at this agency next time you look for a job?
2 Please rate your opportunity to present a good representation of your qualifications for this position. 11 How well does this Federal hiring process experience meet your expectations?
Likelihood to Recommend (1=Not Very Likely, 10=Very Likely)

Application Status Notifications (1=Poor, 10=Excellent, Don't Know) 12 How does this experience compare to your idea of an ideal Federal hiring process?
How likely are you to recommend applying to this agency to someone else?
7 Please rate the simplicity of tracking your job application online.


Likelihood to Consider Employment with the Federal government (1=Not Very Likely, 10=Very Likely)
8 Please rate the timeliness of the application status notifications you may have received during the Federal hiring process.


How likely are you to consider employment with the Federal government in the future?
9 Please rate how well the application status notifications answered your questions.




Sheet 3: Custom Qsts v4

Measure Name MOCK Post-Completer Survey V4





MID: VVMxVkYI5htZdZBw885dNw==






Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N

AED11952
Do you know how to check the current status of your application? Yes
Drop down, select one Single Y



No




AED11953
What notification did you receive regarding the status of your application? I was notified that my application was received
Checkbox, one-up vertical Multi Y



I was notified my application was being assessed for qualifications







I was notified that I was not being considered for the position







I was eligible for the position but was not selected







I was contacted for a job interview for that position







I was never notified regarding my status as an applicant







Other, please specify A



AED11954 A Other_notification on final application status

Text area, no char limit
N
AED11955
How does this job application notification compare with the communication/notification you have received when applying for private sector jobs? Better--I was notified of my status more consistently than when applying for jobs with private companies
Radio button, one-up vertical Single Y



Comparable--My experience was similar to applying with private companies







Worse--I was notified of my status more consistently when applying for jobs with private companies







Not applicable--I have not applied for positions with private companies




AED11956
How does this job application notification compare with communication/notification you have received when applying for previous Federal positions? Better--I was notified sooner of my status this time
Radio button, one-up vertical Single Y



Comparable--My experience was similar to the past







Worse--I was notified of my status sooner in the past



NOTE wording change



Other, please specify A



AED11957 A Other_communication Federal positions

Text area, no char limit
N
AED11974
Would you recommend others to apply for a Federal position? Yes
Drop down, select one Single Y



No N






Not sure N



AED11975 N If no or not sure, why not?

Text area, no char limit
N
AED11958
Were you contacted for an interview regarding this job application? Yes B Drop down, select one Single Y



No




AED11959 B If yes, how long after you applied were you contacted? Less than 30 days
Radio button, one-up vertical Single Y



31-60 days







61 to 90 days







over 90 days




AED11960 B Was the hiring manager involved in recruiting activities for this position (i.e. job fairs, etc.) Yes C Radio button, one-up vertical Single Y



No







I don't know




AED11961 C Did his/her involvement influence your decision to apply for the position? Yes
Radio button, one-up vertical Single Y



No







Other, please specify A



AED11962 A Other_hiring manager involvement

Text area, no char limit
N
AED11963 B Were you offered a position in the Federal government? Yes E, G Drop down, select one Single Y



No




AED11964 E If yes, how long after you interviewed were you offered the position? Less than 30 days
Radio button, one-up vertical Single Y



31-60 days







61 to 90 days







Over 90 days







Other, please specify F



AED11965 F Other_how long after applied were you interviewed

Text area, no char limit
N
AED11966 G Did you accept or decline the position? Accept J, L Drop down, select one Single Y



Decline H


NOTE: After answering H, should go to Z
AED11967 H If you declined the position, please tell us why: Compensation/Benefits
Checkbox, one-up vertical Multi Y



Location







Actual duties and/or conditions of employment did not match job announcement







Poorly conducted interview







Working conditions







Actual duties did not interest me







Accepted another position within the Federal government







Accepted another position in the private sector







Accepted another position with a non-profit







Other, please specify I



AED11968 I Other_declined the position

Text area, no char limit
N
AED11969 J If you accepted the position, how long have you worked at your new job? Less than 30 days
Radio button, one-up vertical Single Y



31-60 days







61 to 90 days







Over 90 days







Other, please specify K



AED11970 K Other_accepted the position

Text area, no char limit
N
AED11971 L If you accepted the position, how similar are the actual job duties of the position to those described in the job announcement and interview process? Very similar
Radio button, one-up vertical Single Y



Somewhat similar







Not similar







Other, please specify M



AED11972 M Other_how similar are job duties to announcement

Text area, no char limit
N
AED12740 Z If you could make one improvement to the Federal Hiring Process, what would it be? Better communication throughout the process
Radio button, one-up vertical Single Y



More timely status notifications







More frequent status notification updates







Easier to understand job opportunity announcements







Faster time to reach a hiring decision







Integrate all hiring systems so applicants only have to input their resume/information one time







No written essays







Better information on how I will be evaluated







Better explanation of why I did not qualify for the position







Other, please specify A



AED11976 A Other_improvements to hiring process

Text area, no char limit
N
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