Form 1107 2014 862 FEC Web Browse

E-Government Website Customer Satisfaction Surveys

2014 862 FEC Web Browse.xlsx

2014 862 FEC Web Browse

OMB: 1090-0008

Document [xlsx]
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Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text


Use highlighted text



Welcome and Thank You Text


















Welcome Text
Thank You Text






Thank you for visiting fec.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































Welcome Text - Alternate
Thank You Text - Alternate






Thank you for visiting fec.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Federal Election Commission. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.





















































































Sheet 2: Model Qsts

Model Name
FEC Web Browse



Red & Strike-Through: Delete
Model ID
New



Underlined & Italicized: Re-order
Partitioned
Yes



Pink: Addition
Date
8/18/2014



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Primary Resource How likely are you to use this site as your primary resource for campaign finance information?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.




Trust (1=Strongly Disagree, 10=Strongly Agree)

Site Performance - Completeness Please rate how completely the page content loads on this site.



Trust - Best Interests I can count on this agency to act in my best interests.


Navigation (1=Poor, 10=Excellent, Don't Know)



Trust - Trustworthy I consider this agency to be trustworthy.

Navigation - Organized Please rate how well the site is organized.



Trust - Do Right This agency can be trusted to do what is right.

Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Browsing (1=Poor, 10=Excellent, Don't Know)






Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information on this site.






Site Information - Understandable Please rate how understandable the information is on this site.






Site Information - Answers Please rate how well the information provides answers to your questions.



























































































































Sheet 3: Current CQs

Model Name FEC Web Browse


Red & Strike-Through: Delete

Model ID New


Underlined & Italicized: Re-order
Partitioned Yes


Pink: Addition
Date 9/3/2014


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How frequently do you visit fec.gov? This is my first visit
Y Radio button, one-up vertical
Visit Frequency



Every few months or less often







Monthly







Weekly







Several times a week







Daily/more than once a day






What is your role in visiting the site today? Political candidate
Y Radio button, one-up vertical Skip Logic Group* Role



Staff/aide of a political candidate







Federal government official







State government official







Local government official







Representative from a registered political committee







Member of the press







General public







Other role (please specify) A




A My role is:

N Text area, no char limit Skip Logic Group* OE_Role


What is your primary reason for visiting the site today? Research campaign finance regulations
Y Radio button, one-up vertical Skip Logic Group* Primary Reason



Research campaign finance statistics







Access meetings and hearings







Access news releases







View campaign finance maps







Learn about the FEC in general







Contact the FEC







Other reason (please specify) A

Anchor Answer Choice

A The reason I visited the site today was:

N Text area, no char limit Skip Logic Group* OE_Primary Reason


Did you accomplish what you wanted to on the site today? Yes
Y Radio button, one-up vertical Skip Logic Group* Accomplish



No A




A Please tell us specifically what you were trying to accomplish on the site:

N Text area, no char limit Skip Logic Group* OE_Not Accomplish


How did you primarily look for information on the site today? Search feature B Y Radio button, one-up vertical Skip Logic Group* Navigation Method



Top navigation bar







Left navigation panel







Links in the center of the page







Site map







Other navigation method (please specify) A




A I looked for information using:

N Text area, no char limit Skip Logic Group* OE_Navigation

B Did the search feature help you find what you were looking for? Yes
Y Radio button, one-up vertical Skip Logic Group* Search



No C




C What specific search terms did you use to try to find the information?

N Text area, no char limit Skip Logic Group* OE_Search Terms


How would you describe your navigation experience on this site today? (Please select all that apply.) I had no difficulty navigating/browsing
Y Checkbox, one-up vertical Anchor Answer Choice Navigation Experience



Links often did not take me where I expected


Skip Logic Group*



Had difficulty finding relevant information


Randomize



Links/labels are difficult to understand







Too many links/navigational options to choose from







Had technical difficulties (error messages, broken links, etc.)







Could not navigate back to previous information







I had a navigation difficulty not listed above: A

Anchor Answer Choice

A Other navigation difficulty:

N Text area, no char limit Skip Logic Group* OE_Navigation Exp


Did you use the Campaign Finance Disclosure Portal today? Yes A Y Radio button, one-up vertical Skip Logic Group* Portal - Visit



No





A How useful was the information provided in the Campaign Finance Disclosure Portal? 1=Not useful at all B Y Radio button, scale, has don't know Skip Logic Group* Portal - Useful



2 B






3 B






4







5=Very useful







Don't know





B What additional information would you like to see in the Campaign Finance Disclosure Portal?

N Text area, no char limit Skip Logic Group* OE_Portal


Please rate how thoroughly this site discloses information about campaign contributions and expenditures. 1=Poor
Y Radio button, scale, has don't know
Information - Thoroughness



2







3







4







5=Excellent







Don't know






Please rate the clarity of information on this site. 1=Poor
Y Radio button, scale, has don't know
Information - Clarity



2







3







4







5=Excellent







Don't know






Please rate how well you understand the wording on this site. 1=Poor
Y Radio button, scale, has don't know
Information - Understandable



2







3







4







5=Excellent







Don't know






Have you ever accessed any federal website using a mobile phone or tablet? Yes A Y Drop down, select one Skip Logic Group* Mobile - Federal Usage



No, but I might in the future A






No, and I don't plan to do so






Have you ever accessed fec.gov using a mobile phone or tablet? Yes A Y Drop down, select one Skip Logic Group* Mobile - Site Usage



No, but I might in the future A






No, and I don't plan to do so





A Which of the following devices do you have? (Please select all that apply). iPhone
Y Checkbox, one-up vertical Skip Logic Group* Mobile - Device



Android phone







Windows phone







Blackberry phone







iPad







Android tablet







Windows tablet







Kindle







Other (please specify) B




B Other phone or tablet:

N Text area, no char limit Skip Logic Group* OE_Mobile Device


If you could make one improvement to fec.gov, what would it be?

N Text area, no char limit
OE_Improvement


What is your gender? Male
N Drop down, select one
Gender



Female







Other







Prefer not to answer






What is your age? 17 and under
N Drop down, select one
Age



18-24







25-34







35-44







45-54







55-64







65 and above







Prefer not to answer






Are you of Hispanic origin or descent? Yes
N Drop down, select one
Race



No







Prefer not to answer






Which ethnic group do you most closely associate yourself with? White or Caucasian
N Drop down, select one
Ethnicity



Black or African American







Asian







Native Hawaiian or other Pacific Islander







Native American or Alaskan Native







Other







Prefer not to answer




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