Form 1118 2014 873 NLM GHR_Questionnaire_10-17-14

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs

---

Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting Genetics Home Reference. You have been randomly selected to participate in a brief customer survey to let us know how we can improve your website experience. The survey is designed to measure your entire experience, please look for it at the conclusion of your visit.			Thank you for agreeing to share your opinions with us. Your comments will help us improve our website.
	NLM Main/MedlinePlus			NLM Main/MedlinePlus
	We'd like your feedback! Thank you for visiting our site. You have been randomly selected to participate in a customer satisfaction survey to let us know how we can improve your website experience. The survey is designed to measure your entire site experience and so will/may appear at the end of your visit.			Thank you for agreeing to share your opinions with us. Your comments will help us improve our website. Please continue browsing the site and when finished, simply return here and click on "Start Survey" when you wish to begin the survey.

---

Sheet 2: Model Qsts

Model Name	(Model Name)
	Element Questions		Label	Satisfaction Questions		Future Behaviors
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
	Please rate the visual appeal of this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		How likely are you to return to this site?
	Please rate the balance of graphics and text on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the readability of the pages on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		How likely are you to recommend this site to someone else?
	Site Performance (1=Poor, 10=Excellent, Don't Know)					Primary Resource (1=Very Unlikely, 10=Very Likely)
	Please rate how quickly pages load on this site.					How likely are you to use this site as your primary resource for genetic information?
	Please rate the consistency of speed from page to page on this site.
	Please rate how completely the page content loads.
	Navigation (1=Poor, 10=Excellent, Don't Know)
	Please rate how well the site is organized.
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Please rate the ability to sort information by criteria that are important to you on this site.
	Please rate the ability to narrow choices to find the information you are looking for on this site.
	Please rate how well the features on the site help you find the information you need.
	Site Information (1=Poor, 10=Excellent, Don't Know)
	Please rate the thoroughness of information provided on this site.
	Please rate how understandable this site’s information is.
	Please rate how well the site’s information provides answers to your questions.

---

Sheet 3: Current CQs

Model Name	(Model Name)				Red & Strike-Through: Delete
Model ID	(MID)				Underlined & Italicized: Re-order
Partitioned	(Yes/No)				Pink: Addition
Date	(1/2/2013)				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		How frequently do you visit Genetics Home Reference?	First time	A	Y	Radio button, one-up vertical		Frequency of Visit
			Daily
			Several times a week
			About once a week
			Several times a month
			About once a month
			Every few months
	A	How did you first learn about Genetics Home Reference? (Choose one)	From a search engine (e.g. Google)		Y	Radio button, one-up vertical	Randomize	First Learn About
			From a friend or family member				Skip Logic Group*
			From social media (e.g. Twitter, Facebook)
			From a physician
			From a genetic counselor
			From another healthcare provider (e.g. nurse, physician assistant, pharmacist)
			From a newspaper, magazine, or press release
			From a government website, please specify:	B			Anchor Answer Choice
			From a non-government website, please specify:	C			Anchor Answer Choice
			I don't remember				Anchor Answer Choice
			Other, please specify:	D			Anchor Answer Choice
	B	Please specify which government website:			N	Text area, no char limit	Skip Logic Group*	First Learn About_Govt Site
	C	Please specify which non-government website:			N	Text area, no char limit	Skip Logic Group*	First Learn About_Non-Govt Site
	D	Please specify where you first learned about Genetics Home Reference:			N	Text area, no char limit	Skip Logic Group*	First Learn About_Other
		Which of the following best describes your role in visiting Genetics Home Reference today?	Patient		Y	Radio button, one-up vertical	Skip Logic Group*	Role
			Family member or friend of patient
			Genetic counselor
			Physician
			Other healthcare provider (e.g. nurse, physician assistant, pharmacist)
			Scientist/researcher
			Student
			Educator
			Librarian or other information professional
			Journalist or other science writer
			Other, please specify:	A
	A	Please describe your role in visiting the site today:			N	Text area, no char limit	Skip Logic Group*	Role_Other
		What is your primary reason for visiting Genetics Home Reference today?	To learn more about a specific disease or condition		Y	Radio button, one-up vertical	Skip Logic Group*	Reason for Visit
			To learn more about a particular gene
			To learn more about one of the chromosomes
			To learn more about genetics research (e.g. clinical trials, laboratory studies)
			To learn more about genetics in general
			To find information for a school project or report
			To find information for a professional presentation or journal article
			To find links to other resources
			Just exploring
			Other, please specify:	A
	A	Please describe your primary reason for visiting the site today:			N	Text area, no char limit	Skip Logic Group*	Reason for Visit_Other
		Did you find the information you were looking for?	Yes	A		Radio button, one-up vertical	Skip Logic Group*	Found Information
			No	B
	A	Please specify what information you were seeking:			N	Text area, no char limit	Skip Logic Group*	Found Information_Yes
	B	Please specify what information you were unable to find			N	Text area, no char limit	Skip Logic Group*	Found Information_No
		What do you plan to do with the information you found? (Check all that apply)	Discuss or share with family or friends		Y	Checkbox, one-up vertical		Information Use
			Discuss with a physician, genetic counselor, or other healthcare provider
			Seek more information from other websites
			Use information for a school project, report, or presentation
			Use information for a professional presentation or journal article
			Didn’t find what I wanted
			Not sure yet
		Which of the following resources and tools on the Genetics Home Reference website have been helpful to you? (Check all that apply)	Page(s) about a specific genetic condition	A	Y	Checkbox, one-up vertical	Skip Logic Group*	Useful Resources or Tools
			Page(s) about a particular gene	B
			Page(s) about one of the chromosomes	C
			The Help Me Understand Genetics Handbook	D
			I did not use any of these resources.
	A	What information on the genetic condition page(s) has been most helpful to you? (Check all that apply)	The condition’s major signs and symptoms		Y	Checkbox, one-up vertical	Skip Logic Group*	Useful Resources_Genetic Condition
			Incidence/prevalence of the condition
			Genetic cause of the condition
			Inheritance of the condition
			Other names for the condition
			Links to outside resources
			Glossary terms
	B	What information on the gene page(s) has been most helpful to you? (Check all that apply)	The gene’s normal function		Y	Checkbox, one-up vertical	Skip Logic Group*	Useful Resources_Genes
			How mutations are related to particular genetic conditions
			Other names for the gene
			Links to outside resources
			Image of the gene’s location on a chromosome
			Glossary terms
	C	What information on the chromosome page(s) has been most helpful to you? (Check all that apply)	General description of the chromosome		Y	Checkbox, one-up vertical	Skip Logic Group*	Useful Resources_Chromosomes
			How chromosomal changes are related to particular genetic conditions
			Illustration of the chromosome
			Glossary terms
			Links to outside resources
	D	What information in the Help Me Understand Genetics Handbook has been most helpful to you? (Check all that apply)	Descriptions of basic genetics concepts		Y	Checkbox, one-up vertical	Skip Logic Group*	Useful Resources_Genetics Handbook
			Illustrations related to content
			Links to outside resources
		Please describe your experience with navigating the Genetics Home Reference website. (Check all that apply)	I did not have any problems navigating the site.		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Experience
			I could not navigate back to previous information.
			I often felt lost, not knowing where I was.
			There were too many links or navigational choices.
			Links did not take me where I expected.
			The site had technical difficulties (e.g. broken links or error messages)
			I wasn’t sure when links were taking me to websites outside Genetics Home Reference.
			Links/labels were difficult to understand.
			Other, please specify:	A
	A	Please describe your navigation experience:			N	Text area, no char limit	Skip Logic Group*	Other Navigation Experience
		How could we improve Genetics Home Reference?			N	Text area, no char limit		Improvements