Model Instance Name: | |||||
U.S. NRC Satisfaction Survey v2 | |||||
MID: | UhdBBQptJVk41wssVwc1Iw== | ||||
Date: | 2/3/2009 | ||||
U.S. NRC Satisfaction Survey v2 MODEL QUESTION LIST | |||||
Model questions utilize the ACSI methodology to determine scores and impacts | |||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
NOTE: All questions under each element are required. Element questions are partitioned among surveys. |
Satisfaction questions are required. Satisfaction questions appear on all surveys. |
Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys. |
|||
REQUIRED ELEMENTS (common to all websites) | |||||
Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
1 | Please rate the accuracy of information on this site. | 24 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
27 | How likely are you to return to this site? |
2 | Please rate the quality of information on this site. | 25 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |
3 | Please rate the freshness of content on this site. | 26 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
28 | How likely are you to recommend this site to someone else? |
Functionality (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||
4 | Please rate the usefulness of the features provided on this site. | 29 | How likely are you to use this site as your primary resource for obtaining information from this organization? | ||
5 | Please rate the convenience of the features on this site. | 30 | Future Participation (1=Very Unlikely, 10=Very Likely) | ||
6 | Please rate the variety of features on this site. | How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission in the next 90 days? | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | 31 | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||
7 | Please rate the visual appeal of this site. | I can count on the Nuclear Regulatory Commission to act in my best interests. | |||
8 | Please rate the balance of graphics and text on this site. | I consider the Nuclear Regulatory Commission to be trustworthy. | |||
9 | Please rate the readability of the pages on this site. | The Nuclear Regulatory Commission can be trusted to do what is right. | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
10 | Please rate how well the site is organized. | ||||
11 | Please rate the options available for navigating this site. | ||||
12 | Please rate how well the site layout helps you find what you are looking for. | ||||
13 | Please rate the number of clicks to get where you want on this site. | ||||
Search (1=Poor, 10=Excellent, Don't Know) | |||||
14 | Please rate the relevance of search results on this site. | ||||
15 | Please rate the organization of search results on this site. | ||||
16 | Please rate how well the search results help you decide what to select. | ||||
17 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
18 | Please rate how quickly pages load on this site. | ||||
19 | Please rate the consistency of speed from page to page on this site. | ||||
20 | Please rate the ability to load pages without getting error messages on this site. | ||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
21 | Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing. | ||||
22 | Please rate how quickly Nuclear Regulatory Commission information is made available on this website. | ||||
23 | Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website. | ||||
Model Instance Name: | |||||
U.S. NRC Satisfaction Survey v2 | |||||
MID: | UhdBBQptJVk41wssVwc1Iw== | ||||
Date: | 2/3/2009 | ||||
U.S. NRC Satisfaction Survey v2 MODEL QUESTION LIST | |||||
Model questions utilize the ACSI methodology to determine scores and impacts | |||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
NOTE: All questions under each element are required. Element questions are partitioned among surveys. |
Satisfaction questions are required. Satisfaction questions appear on all surveys. |
Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys. |
|||
REQUIRED ELEMENTS (common to all websites) | |||||
Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
1 | Please rate the accuracy of information on this site. | 24 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
27 | How likely are you to return to this site? |
2 | Please rate the quality of information on this site. | 25 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |
3 | Please rate the freshness of content on this site. | 26 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
28 | How likely are you to recommend this site to someone else? |
Functionality (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||
4 | Please rate the usefulness of the features provided on this site. | 29 | How likely are you to use this site as your primary resource for obtaining information from this organization? | ||
5 | Please rate the convenience of the features on this site. | 30 | Future Participation (1=Very Unlikely, 10=Very Likely) | ||
6 | Please rate the variety of features on this site. | How likely are you to express your thoughts or ideas to the Nuclear Regulatory Commission in the next 90 days? | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | 31 | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||
7 | Please rate the visual appeal of this site. | I can count on the Nuclear Regulatory Commission to act in my best interests. | |||
8 | Please rate the balance of graphics and text on this site. | I consider the Nuclear Regulatory Commission to be trustworthy. | |||
9 | Please rate the readability of the pages on this site. | The Nuclear Regulatory Commission can be trusted to do what is right. | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
10 | Please rate how well the site is organized. | ||||
11 | Please rate the options available for navigating this site. | ||||
12 | Please rate how well the site layout helps you find what you are looking for. | ||||
13 | Please rate the number of clicks to get where you want on this site. | ||||
Search (1=Poor, 10=Excellent, Don't Know) | |||||
14 | Please rate the relevance of search results on this site. | ||||
15 | Please rate the organization of search results on this site. | ||||
16 | Please rate how well the search results help you decide what to select. | ||||
17 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
18 | Please rate how quickly pages load on this site. | ||||
19 | Please rate the consistency of speed from page to page on this site. | ||||
20 | Please rate the ability to load pages without getting error messages on this site. | ||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
21 | Please rate how thoroughly this website discloses information about what the Nuclear Regulatory Commission is doing. | ||||
22 | Please rate how quickly Nuclear Regulatory Commission information is made available on this website. | ||||
23 | Please rate how well information about the Nuclear Regulatory Commission's actions can be accessed by the public on this website. | ||||
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 9/19/13 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | Visit Frequency | ||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | Role | ||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | Other role | |||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | Reason | ||||
Read about what NRC does | ||||||||||
Read event reports | ||||||||||
Research about nuclear reactors | ||||||||||
Find information on nuclear materials | ||||||||||
Research information on radioactive waste | ||||||||||
Find out about public involvement/meetings | ||||||||||
Learn about current rulemakings | ||||||||||
Report a safety concern | ||||||||||
Learn about emergency preparedness | ||||||||||
Know about radiation protection | ||||||||||
Find employment at NRC | ||||||||||
Contact NRC | ||||||||||
Get information on license fees | ||||||||||
Download NRC forms | ||||||||||
Electronically submit documents | ||||||||||
News and info | ||||||||||
Find out what's new on the website | ||||||||||
Other | A | |||||||||
Find 10CFR information | ||||||||||
Research or review current regulatory requirements, regulations and rules | ||||||||||
Find or download NUREG reports | ||||||||||
Obtain inspection reports | ||||||||||
Find a specific document | ||||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | Other Reason | |||||
ACQWro0010103 | Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | Did you find | ||||
No | F, C | |||||||||
Partially | F, C | |||||||||
ACQWro0010104 | F | What were you looking for? Please be brief and specific. | Open-ended | N | OE_Unable | |||||
ACQWro0010105 | C | If you were unable to obtain a specific report/document, which of the following best describes why: | I was not looking for a specifc report/document. | Radio Button One Up Vertical | N | Unable Report | ||||
The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | ||||||||||
I was not sure where the report/document is located on the site | ||||||||||
I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | ||||||||||
Other, please specify: | G | |||||||||
ACQWro0010117 | G | What other reason were you unable to obtain a specific report/document? | Open-ended | N | Other_Unable Report | |||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | Skip Logic Group | Source | |||
NRC Blog, NRC Tweet, NRC YouTube Channel, etc | L | |||||||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | J | |||||||||
ACQhar0020085 | J | What other source brought you to our site? | Open-ended | N | Skip Logic Group | Other Source | ||||
HAR0038807 | L | How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? | First time | Dropdown (Select-one) | Single | Y | Skip Logic Group | NRC SM Frequency | ||
Every 6 months or less | ||||||||||
About once a month | ||||||||||
About once a week | ||||||||||
Daily | ||||||||||
More than once a day | ||||||||||
ACQOsl0003250 | Did you use the search feature(s) during your visit today? | Yes, I used the general site search feature | K | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | ||
Yes, I used the ADAMS search feature | K | |||||||||
Yes, I used both the general site and ADAMS search features | K | |||||||||
No | ||||||||||
Don't recall | ||||||||||
ACQOsl0003251 | K | Please tell us about your experience with the search feature(s) today. (Please select all that apply.) | The search feature(s) met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||
I had issues with the visual display of the search results (text size, images). | B | |||||||||
I had issues with the search results I received. | C | |||||||||
I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||
I had technical issues with the search feature. | E | |||||||||
None of these | ||||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | ||
I did not know what terms to use to get the results I wanted | ||||||||||
There were too many steps or refinements to get to what I wanted | ||||||||||
I had a different issue with the basic search process: | F | |||||||||
ACQOsl0003238 | F | My issue was: | Text area, no char limit | Other basic issue | ||||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | ||
The text was too small | ||||||||||
The page was too crowded | ||||||||||
I could not see much difference between the listings/items | ||||||||||
I had a different issue with the visual display of results: | G | |||||||||
ACQOsl0003240 | G | My issue was: | Text area, no char limit | Other visual issue | ||||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | ||
There were not enough results | ||||||||||
There were NO results | ||||||||||
There was too little information in the results to decide what to choose | ||||||||||
Many of the search results looked the same | ||||||||||
I had a different issue with the search results: | H | |||||||||
ACQOsl0003243 | H | My issue was: | Text area, no char limit | Other results issue | ||||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | ||
I want advanced search options | ||||||||||
I want more sorting/filtering/advanced search options | K | |||||||||
I had a different sorting/filtering issue: | I | |||||||||
ACQOsl0003253 | I | My issue was: | Text area, no char limit | Other sorting issue | ||||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Text area, no char limit | Other sorting issue | ||||||
ACQOsl0003242 | E | The technical issue I had with search was: | Search speed was too slow | Radio button, two-up vertical | Single | Y | ||||
I had the following technical issue: | J | |||||||||
ACQOsl0003255 | J | My issue was: | Text area, no char limit | Other technical issue | ||||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | Other info wanted | ||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | Improvement | ||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | Improvement | |||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N | Other comments |
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 9/19/13 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | Visit Frequency | ||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | Role | ||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | Other role | |||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | Reason | ||||
Read about what NRC does | ||||||||||
Read event reports | ||||||||||
Research about nuclear reactors | ||||||||||
Find information on nuclear materials | ||||||||||
Research information on radioactive waste | ||||||||||
Find out about public involvement/meetings | ||||||||||
Learn about current rulemakings | ||||||||||
Report a safety concern | ||||||||||
Learn about emergency preparedness | ||||||||||
Know about radiation protection | ||||||||||
Find employment at NRC | ||||||||||
Contact NRC | ||||||||||
Get information on license fees | ||||||||||
Download NRC forms | ||||||||||
Electronically submit documents | ||||||||||
News and info | ||||||||||
Find out what's new on the website | ||||||||||
Other | A | |||||||||
Find 10CFR information | ||||||||||
Research or review current regulatory requirements, regulations and rules | ||||||||||
Find or download NUREG reports | ||||||||||
Obtain inspection reports | ||||||||||
Find a specific document | ||||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | Other Reason | |||||
ACQWro0010103 | Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | Did you find | ||||
No | F, C | |||||||||
Partially | F, C | |||||||||
ACQWro0010104 | F | What were you looking for? Please be brief and specific. | Open-ended | N | OE_Unable | |||||
ACQWro0010105 | C | If you were unable to obtain a specific report/document, which of the following best describes why: | I was not looking for a specifc report/document. | Radio Button One Up Vertical | N | Unable Report | ||||
The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | ||||||||||
I was not sure where the report/document is located on the site | ||||||||||
I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | ||||||||||
Other, please specify: | G | |||||||||
ACQWro0010117 | G | What other reason were you unable to obtain a specific report/document? | Open-ended | N | Other_Unable Report | |||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | Skip Logic Group | Source | |||
NRC Blog, NRC Tweet, NRC YouTube Channel, etc | L | |||||||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | J | |||||||||
ACQhar0020085 | J | What other source brought you to our site? | Open-ended | N | Skip Logic Group | Other Source | ||||
HAR0038807 | L | How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? | First time | Dropdown (Select-one) | Single | Y | Skip Logic Group | NRC SM Frequency | ||
Every 6 months or less | ||||||||||
About once a month | ||||||||||
About once a week | ||||||||||
Daily | ||||||||||
More than once a day | ||||||||||
ACQOsl0003250 | Did you use the search feature(s) during your visit today? | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | ||||
Yes, I used the general site search feature | K | |||||||||
Yes, I used the ADAMS search feature | K | |||||||||
Yes, I used both the general site and ADAMS search features | K | |||||||||
No | ||||||||||
Don't recall | ||||||||||
ACQOsl0003251 | K | Please tell us about your experience with the site's search feature(s) today. (Please select all that apply.) | The search feature(s) met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||
I had issues with the visual display of the search results (text size, images). | B | |||||||||
I had issues with the search results I received. | C | |||||||||
I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||
I had technical issues with the search feature. | E | |||||||||
None of these | ||||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | ||
I did not know what terms to use to get the results I wanted | ||||||||||
There were too many steps or refinements to get to what I wanted | ||||||||||
I had a different issue with the basic search process: | F | |||||||||
ACQOsl0003238 | F | My issue was: | Text area, no char limit | Other basic issue | ||||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | ||
The text was too small | ||||||||||
The page was too crowded | ||||||||||
I could not see much difference between the listings/items | ||||||||||
I had a different issue with the visual display of results: | G | |||||||||
ACQOsl0003240 | G | My issue was: | Text area, no char limit | Other visual issue | ||||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | ||
There were not enough results | ||||||||||
There were NO results | ||||||||||
There was too little information in the results to decide what to choose | ||||||||||
Many of the search results looked the same | ||||||||||
I had a different issue with the search results: | H | |||||||||
ACQOsl0003243 | H | My issue was: | Text area, no char limit | Other results issue | ||||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | ||
I want advanced search options | ||||||||||
I want more sorting/filtering/advanced search options | K | |||||||||
I had a different sorting/filtering issue: | I | |||||||||
ACQOsl0003253 | I | My issue was: | Text area, no char limit | Other sorting issue | ||||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Text area, no char limit | Other sorting issue | ||||||
ACQOsl0003242 | E | The technical issue I had with search was: | Search speed was too slow | Radio button, two-up vertical | Single | Y | ||||
I had the following technical issue: | J | |||||||||
ACQOsl0003255 | J | My issue was: | Text area, no char limit | Other technical issue | ||||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | Other info wanted | ||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | Improvement | ||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | Improvement | |||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N | Other comments |
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 9/19/13 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | Visit Frequency | ||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | Role | ||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | Other role | |||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | Reason | ||||
Read about what NRC does | ||||||||||
Read event reports | ||||||||||
Research about nuclear reactors | ||||||||||
Find information on nuclear materials | ||||||||||
Research information on radioactive waste | ||||||||||
Find out about public involvement/meetings | ||||||||||
Learn about current rulemakings | ||||||||||
Report a safety concern | ||||||||||
Learn about emergency preparedness | ||||||||||
Know about radiation protection | ||||||||||
Find employment at NRC | ||||||||||
Contact NRC | ||||||||||
Get information on license fees | ||||||||||
Download NRC forms | ||||||||||
Electronically submit documents | ||||||||||
News and info | ||||||||||
Find out what's new on the website | ||||||||||
Other | A | |||||||||
Find 10CFR information | ||||||||||
Research or review current regulatory requirements, regulations and rules | ||||||||||
Find or download NUREG reports | ||||||||||
Obtain inspection reports | ||||||||||
Find a specific document | ||||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | Other Reason | |||||
ACQWro0010103 | Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | Did you find | ||||
No | F, C | |||||||||
Partially | F, C | |||||||||
ACQWro0010104 | F | What were you looking for? Please be brief and specific. | Open-ended | N | OE_Unable | |||||
ACQWro0010105 | C | If you were unable to obtain a specific report/document, which of the following best describes why: | I was not looking for a specifc report/document. | Radio Button One Up Vertical | N | Unable Report | ||||
The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | ||||||||||
I was not sure where the report/document is located on the site | ||||||||||
I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | ||||||||||
Other, please specify: | G | |||||||||
ACQWro0010117 | G | What other reason were you unable to obtain a specific report/document? | Open-ended | N | Other_Unable Report | |||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | Skip Logic Group | Source | |||
NRC Blog, NRC Tweet, NRC YouTube Channel, etc | L | |||||||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | J | |||||||||
ACQhar0020085 | J | What other source brought you to our site? | Open-ended | N | Skip Logic Group | Other Source | ||||
L | How often do you get information about the Nuclear Regulatory Commission from NRC social media sites? | First time | Dropdown (Select-one) | Single | Y | Skip Logic Group | NRC SM Frequency | |||
Every 6 months or less | ||||||||||
About once a month | ||||||||||
About once a week | ||||||||||
Daily | ||||||||||
More than once a day | ||||||||||
ACQOsl0003250 | Did you use the search feature during your visit today? | Yes | K | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | ||
No | ||||||||||
Don't recall | ||||||||||
ACQOsl0003251 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||
I had issues with the visual display of the search results (text size, images). | B | |||||||||
I had issues with the search results I received. | C | |||||||||
I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||
I had technical issues with the search feature. | E | |||||||||
None of these | ||||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | ||
I did not know what terms to use to get the results I wanted | ||||||||||
There were too many steps or refinements to get to what I wanted | ||||||||||
I had a different issue with the basic search process: | F | |||||||||
ACQOsl0003238 | F | My issue was: | Text area, no char limit | Other basic issue | ||||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | ||
The text was too small | ||||||||||
The page was too crowded | ||||||||||
I could not see much difference between the listings/items | ||||||||||
I had a different issue with the visual display of results: | G | |||||||||
ACQOsl0003240 | G | My issue was: | Text area, no char limit | Other visual issue | ||||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | ||
There were not enough results | ||||||||||
There were NO results | ||||||||||
There was too little information in the results to decide what to choose | ||||||||||
Many of the search results looked the same | ||||||||||
I had a different issue with the search results: | H | |||||||||
ACQOsl0003243 | H | My issue was: | Text area, no char limit | Other results issue | ||||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | ||
I want advanced search options | ||||||||||
I want more sorting/filtering/advanced search options | K | |||||||||
I had a different sorting/filtering issue: | I | |||||||||
ACQOsl0003253 | I | My issue was: | Text area, no char limit | Other sorting issue | ||||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Text area, no char limit | Other sorting issue | ||||||
ACQOsl0003242 | E | The technical issue I had with search was: | Search speed was too slow | Radio button, two-up vertical | Single | Y | ||||
I had the following technical issue: | J | |||||||||
ACQOsl0003255 | J | My issue was: | Text area, no char limit | Other technical issue | ||||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | Other info wanted | ||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | Improvement | ||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | Improvement | |||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N | Other comments |
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 2/3/09 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | |||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | |||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | ||||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | |||||
Read about what NRC does | ||||||||||
Read event reports | ||||||||||
Research about nuclear reactors | ||||||||||
Find information on nuclear materials | ||||||||||
Research information on radioactive waste | ||||||||||
Find out about public involvement/meetings | ||||||||||
Learn about current rulemakings | ||||||||||
Report a safety concern | ||||||||||
Learn about emergency preparedness | ||||||||||
Know about radiation protection | ||||||||||
Find employment at NRC | ||||||||||
Contact NRC | ||||||||||
Get information on license fees | ||||||||||
Download NRC forms | ||||||||||
Electronically submit documents | ||||||||||
News and info | ||||||||||
Find out what's new on the website | ||||||||||
Other | A | |||||||||
Find 10CFR information | ||||||||||
Research or review current regulatory requirements, regulations and rules | ||||||||||
Find or download NUREG reports | ||||||||||
Obtain inspection reports | ||||||||||
Find a specific document | ||||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | ||||||
ACQWro0010103 | Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | Did you find | ||||
No | F, C | |||||||||
Partially | F, C | |||||||||
ACQWro0010104 | F | What were you looking for? Please be brief and specific. | Open-ended | N | OE_Unable | |||||
ACQWro0010105 | C | If you were unable to obtain a specific report/document, which of the following best describes why: | I was not looking for a specifc report/document. | Radio Button One Up Vertical | N | Unable Report | ||||
The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | ||||||||||
I was not sure where the report/document is located on the site | ||||||||||
I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | ||||||||||
Other, please specify: | G | |||||||||
ACQWro0010117 | G | What other reason were you unable to obtain a specific report/document? | Open-ended | N | Other_Unable Report | |||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | Skip Logic Group | ||||
NRC Blog, NRC Tweet, NRC YouTube Channel, etc | ||||||||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | J | |||||||||
ACQhar0020085 | J | What other source brought you to our site? | Open-ended | N | Skip Logic Group | Other Source | ||||
ACQOsl0003250 | Did you use the search feature during your visit today? | Yes | K | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | ||
No | ||||||||||
Don't recall | ||||||||||
ACQOsl0003251 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||
I had issues with the visual display of the search results (text size, images). | B | |||||||||
I had issues with the search results I received. | C | |||||||||
I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||
I had technical issues with the search feature. | E | |||||||||
None of these | ||||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | ||
I did not know what terms to use to get the results I wanted | ||||||||||
There were too many steps or refinements to get to what I wanted | ||||||||||
I had a different issue with the basic search process: | F | |||||||||
ACQOsl0003253 | F | My issue was: | Open-ended | Text area, no char limit | Other basic issue | |||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | ||
The text was too small | ||||||||||
The page was too crowded | ||||||||||
I could not see much difference between the listings/items | ||||||||||
I had a different issue with the visual display of results: | G | |||||||||
ACQOsl0003255 | G | My issue was: | Open-ended | Text area, no char limit | Other visual issue | |||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | ||
There were not enough results | ||||||||||
There were NO results | ||||||||||
There was too little information in the results to decide what to choose | ||||||||||
Many of the search results looked the same | ||||||||||
I had a different issue with the search results: | H | |||||||||
ACQOsl0003238 | H | My issue was: | Open-ended | Text area, no char limit | Other results issue | |||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | ||
I want advanced search options | ||||||||||
I want more sorting/filtering/advanced search options | K | |||||||||
I had a different sorting/filtering issue: | I | |||||||||
ACQOsl0003240 | I | My issue was: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003242 | E | The technical issue I had with search was: | Search speed was too slow | Radio button, two-up vertical | Single | Y | ||||
I had the following technical issue: | J | |||||||||
ACQOsl0003243 | J | My issue was: | Open-ended | Text area, no char limit | Other technical issue | |||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | |||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | |||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | ||||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N |
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 2/3/09 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer IDs (DOT ONLY) | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | |||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | |||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | ||||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | |||||
Read about what NRC does | ||||||||||
Read event reports | ||||||||||
Research about nuclear reactors | ||||||||||
Find information on nuclear materials | ||||||||||
Research information on radioactive waste | ||||||||||
Find out about public involvement/meetings | ||||||||||
Learn about current rulemakings | ||||||||||
Report a safety concern | ||||||||||
Learn about emergency preparedness | ||||||||||
Know about radiation protection | ||||||||||
Find employment at NRC | ||||||||||
Contact NRC | ||||||||||
Get information on license fees | ||||||||||
Download NRC forms | ||||||||||
Electronically submit documents | ||||||||||
News and info | ||||||||||
Find out what's new on the website | ||||||||||
Other | A | |||||||||
Find 10CFR information | ||||||||||
Research or review current regulatory requirements, regulations and rules | ||||||||||
Find or download NUREG reports | ||||||||||
Obtain inspection reports | ||||||||||
Find a specific document | ||||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | ||||||
ACQWro0010103 | Did you find what you were looking for? | ACQWro0010103A01 | Yes | Radio Button One Up Vertical | Single | Y | Did you find | |||
ACQWro0010103A02 | No | F, C | ||||||||
ACQWro0010103A03 | Partially | F, C | ||||||||
ACQWro0010104 | F | What were you looking for? Please be brief and specific. | Open-ended | N | OE_Unable | |||||
ACQWro0010105 | C | If you were unable to obtain a specific report/document, which of the following best describes why: | ACQWro0010105A01 | I was not looking for a specifc report/document. | Radio Button One Up Vertical | N | Unable Report | |||
ACQWro0010105A02 | The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | |||||||||
ACQWro0010105A03 | I was not sure where the report/document is located on the site | |||||||||
ACQWro0010105A04 | I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | |||||||||
ACQWro0010105A05 | Other, please specify: | G | ||||||||
ACQWro0010117 | G | What other reason were you unable to obtain a specific report/document? | Open-ended | N | Other_Unable Report | |||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | Skip Logic Group | ||||
NRC Blog, NRC Tweet, NRC YouTube Channel, etc | ||||||||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | J | |||||||||
J | What other source brought you to our site? | Open-ended | N | Skip Logic Group | Other Source | |||||
ACQOsl0003250 | Did you use the search feature during your visit today? | ACQOsl0003250A01 | Yes | K | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | |
ACQOsl0003250A02 | No | |||||||||
ACQOsl0003250A03 | Don't recall | |||||||||
ACQOsl0003251 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | ACQOsl0003251A01 | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | |
ACQOsl0003251A02 | I had issues with the basic search process (how to use it, terms to enter). | A | ||||||||
ACQOsl0003251A03 | I had issues with the visual display of the search results (text size, images). | B | ||||||||
ACQOsl0003251A04 | I had issues with the search results I received. | C | ||||||||
ACQOsl0003251A05 | I had issues with sorting, filtering, advanced search, or lack of these options. | D | ||||||||
ACQOsl0003251A06 | I had technical issues with the search feature. | E | ||||||||
ACQOsl0003251A07 | None of these | |||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | ACQOsl0003252A01 | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | |
ACQOsl0003252A02 | I did not know what terms to use to get the results I wanted | |||||||||
ACQOsl0003252A03 | There were too many steps or refinements to get to what I wanted | |||||||||
ACQOsl0003252A04 | I had a different issue with the basic search process: | F | ||||||||
ACQOsl0003253 | F | My issue was: | Open-ended | Text area, no char limit | Other basic issue | |||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | ACQOsl0003254A01 | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | |
ACQOsl0003254A02 | The text was too small | |||||||||
ACQOsl0003254A03 | The page was too crowded | |||||||||
ACQOsl0003254A04 | I could not see much difference between the listings/items | |||||||||
ACQOsl0003254A05 | I had a different issue with the visual display of results: | G | ||||||||
ACQOsl0003255 | G | My issue was: | Open-ended | Text area, no char limit | Other visual issue | |||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | ACQOsl0003237A01 | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | |
ACQOsl0003237A02 | There were not enough results | |||||||||
ACQOsl0003237A03 | There were NO results | |||||||||
ACQOsl0003237A04 | There was too little information in the results to decide what to choose | |||||||||
ACQOsl0003237A05 | Many of the search results looked the same | |||||||||
ACQOsl0003237A06 | I had a different issue with the search results: | H | ||||||||
ACQOsl0003238 | H | My issue was: | Open-ended | Text area, no char limit | Other results issue | |||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | ACQOsl0003239A01 | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | |
ACQOsl0003239A02 | I want advanced search options | |||||||||
ACQOsl0003239A03 | I want more sorting/filtering/advanced search options | K | ||||||||
ACQOsl0003239A04 | I had a different sorting/filtering issue: | I | ||||||||
ACQOsl0003240 | I | My issue was: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003242 | E | The technical issue I had with search was: | ACQOsl0003242A01 | Search speed was too slow | Radio button, two-up vertical | Single | Y | |||
ACQOsl0003242A02 | I had the following technical issue: | J | ||||||||
ACQOsl0003243 | J | My issue was: | Open-ended | Text area, no char limit | Other technical issue | |||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | |||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | |||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | ||||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N |
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 2/3/09 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | |||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | |||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | ||||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | |||||
Read about what NRC does | ||||||||||
Read event reports | ||||||||||
Research about nuclear reactors | ||||||||||
Find information on nuclear materials | ||||||||||
Research information on radioactive waste | ||||||||||
Find out about public involvement/meetings | ||||||||||
Learn about current rulemakings | ||||||||||
Report a safety concern | ||||||||||
Learn about emergency preparedness | ||||||||||
Know about radiation protection | ||||||||||
Find employment at NRC | ||||||||||
Contact NRC | ||||||||||
Get information on license fees | ||||||||||
Download NRC forms | ||||||||||
Electronically submit documents | ||||||||||
News and info | ||||||||||
Find out what's new on the website | ||||||||||
Other | A | |||||||||
Find 10CFR information | ||||||||||
Research or review current regulatory requirements, regulations and rules | ||||||||||
Find or download NUREG reports | ||||||||||
Obtain inspection reports | ||||||||||
Find a specific document | ||||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | ||||||
Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | Did you find | |||||
No | F, C | |||||||||
Partially | F, C | |||||||||
F | What were you looking for? Please be brief and specific. | Open-ended | N | OE_Unable | ||||||
C | If you were unable to obtain a specific report/document, which of the following best describes why: | I was not looking for a specifc report/document. | Radio Button One Up Vertical | N | Unable Report | |||||
The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | ||||||||||
I was not sure where the report/document is located on the site | ||||||||||
I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | ||||||||||
Other, please specify: | G | |||||||||
G | What other reason were you unable to obtain a specific report/document? | Open-ended | N | Other_Unable Report | ||||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | |||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | ||||||||||
ACQOsl0003250 | Did you use the search feature during your visit today? | Yes | K | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | ||
No | ||||||||||
Don't recall | ||||||||||
ACQOsl0003251 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||
I had issues with the visual display of the search results (text size, images). | B | |||||||||
I had issues with the search results I received. | C | |||||||||
I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||
I had technical issues with the search feature. | E | |||||||||
None of these | ||||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | ||
I did not know what terms to use to get the results I wanted | ||||||||||
There were too many steps or refinements to get to what I wanted | ||||||||||
I had a different issue with the basic search process: | F | |||||||||
ACQOsl0003253 | F | My issue was: | Open-ended | Text area, no char limit | Other basic issue | |||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | ||
The text was too small | ||||||||||
The page was too crowded | ||||||||||
I could not see much difference between the listings/items | ||||||||||
I had a different issue with the visual display of results: | G | |||||||||
ACQOsl0003255 | G | My issue was: | Open-ended | Text area, no char limit | Other visual issue | |||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | ||
There were not enough results | ||||||||||
There were NO results | ||||||||||
There was too little information in the results to decide what to choose | ||||||||||
Many of the search results looked the same | ||||||||||
I had a different issue with the search results: | H | |||||||||
ACQOsl0003238 | H | My issue was: | Open-ended | Text area, no char limit | Other results issue | |||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | ||
I want advanced search options | ||||||||||
I want more sorting/filtering/advanced search options | K | |||||||||
I had a different sorting/filtering issue: | I | |||||||||
ACQOsl0003240 | I | My issue was: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003242 | E | The technical issue I had with search was: | Search speed was too slow | Radio button, two-up vertical | Single | Y | ||||
I had the following technical issue: | J | |||||||||
ACQOsl0003243 | J | My issue was: | Open-ended | Text area, no char limit | Other technical issue | |||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | |||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | |||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | ||||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N |
Model Instance Name: | ||||||||||
U.S. NRC Satisfaction Survey v2 | underlined & italicized: RE-ORDER | |||||||||
MID: UhdBBQptJVk41wssVwc1Iw== | pink: ADDITION | |||||||||
Date: 2/3/09 | blue + -->: REWORDING | |||||||||
violet (bold): SKIP-LOGIC | ||||||||||
U.S. NRC Satisfaction Survey v2 CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels | |
EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | |||||
More than once a day | ||||||||||
Daily | ||||||||||
About once a week | ||||||||||
About once a month | ||||||||||
Every 6 months or less | ||||||||||
EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | |||||
State or local government | ||||||||||
International regulatory community | ||||||||||
Public interest group | ||||||||||
NRC employee | ||||||||||
NRC contractor | ||||||||||
Other federal employee | ||||||||||
Nuclear industry | ||||||||||
Member of the public | ||||||||||
Law firm | ||||||||||
News media | ||||||||||
Congress | ||||||||||
Researcher | ||||||||||
Consultant | ||||||||||
Student | ||||||||||
Teacher | ||||||||||
Other | A | |||||||||
EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | ||||||
EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | E | Checkbox One Up Vertical | Multi | Y | ||||
Read about what NRC does | E | |||||||||
Read event reports | B | |||||||||
Research about nuclear reactors | E | |||||||||
Find information on nuclear materials | E | |||||||||
Research information on radioactive waste | E | |||||||||
Find out about public involvement/meetings | E | |||||||||
Learn about current rulemakings | E | |||||||||
Report a safety concern | E | |||||||||
Learn about emergency preparedness | E | |||||||||
Know about radiation protection | E | |||||||||
Find employment at NRC | E | |||||||||
Contact NRC | E | |||||||||
Get information on license fees | E | |||||||||
Download NRC forms | B | |||||||||
Electronically submit documents | E | |||||||||
News and info | E | |||||||||
Find out what's new on the website | E | |||||||||
Other | A | |||||||||
Find 10CFR information | E | |||||||||
Research or review current regulatory requirements, regulations and rules | E | |||||||||
Find or download NUREG reports | B | |||||||||
Obtain inspection reports | B | |||||||||
Find a specific document | E | |||||||||
EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | ||||||
ACQOsl0003235 | B | Were you able to find the specific report/document you came to the NRC site for today: | Yes | Radio Button One Up Vertical | Single | Y | ||||
No | C, D | |||||||||
Partially | ||||||||||
ACQOsl0003236 | C | Which of the following best describes the reason why you were unable to obtain the report/document: | The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough) | Radio Button One Up Vertical | ||||||
I was not sure where the report/document is located on the site | ||||||||||
I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.) | ||||||||||
Other, please specify: | ||||||||||
ACQOsl0003189 | D | Please describe in detail which report/document you were unable to find on the site. | Open-ended | |||||||
EDO03407 | E | Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | ||||
No | F | |||||||||
Partially | ||||||||||
EDO03408 | F | If "No", what were you looking for? Please be brief and specific. | Open-ended | N | ||||||
EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | |||||
Other government site | ||||||||||
Site bookmarked | ||||||||||
Referral | ||||||||||
Printed materials | ||||||||||
Media/news story | ||||||||||
Other | ||||||||||
ACQOsl0003250 | Did you use the search feature during your visit today? | Yes | K | Radio Button, one-up vertical | Single | Y | Skip Logic Group | Search Usage | ||
No | ||||||||||
Don't recall | ||||||||||
ACQOsl0003251 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Search Experience | ||
I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||
I had issues with the visual display of the search results (text size, images). | B | |||||||||
I had issues with the search results I received. | C | |||||||||
I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||
I had technical issues with the search feature. | E | |||||||||
None of these | ||||||||||
ACQOsl0003252 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues basic Search | ||
I did not know what terms to use to get the results I wanted | ||||||||||
There were too many steps or refinements to get to what I wanted | ||||||||||
I had a different issue with the basic search process: | F | |||||||||
ACQOsl0003253 | F | My issue was: | Open-ended | Text area, no char limit | Other basic issue | |||||
ACQOsl0003254 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues visual display | ||
The text was too small | ||||||||||
The page was too crowded | ||||||||||
I could not see much difference between the listings/items | ||||||||||
I had a different issue with the visual display of results: | G | |||||||||
ACQOsl0003255 | G | My issue was: | Open-ended | Text area, no char limit | Other visual issue | |||||
ACQOsl0003237 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues Search results | ||
There were not enough results | ||||||||||
There were NO results | ||||||||||
There was too little information in the results to decide what to choose | ||||||||||
Many of the search results looked the same | ||||||||||
I had a different issue with the search results: | H | |||||||||
ACQOsl0003238 | H | My issue was: | Open-ended | Text area, no char limit | Other results issue | |||||
ACQOsl0003239 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Issues sorting | ||
I want advanced search options | ||||||||||
I want more sorting/filtering/advanced search options | K | |||||||||
I had a different sorting/filtering issue: | I | |||||||||
ACQOsl0003240 | I | My issue was: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003241 | K | The sorting/filtering/advanced search options I would like are: | Open-ended | Text area, no char limit | Other sorting issue | |||||
ACQOsl0003242 | E | The technical issue I had with search was: | Search speed was too slow | Radio button, two-up vertical | Single | Y | ||||
I had the following technical issue: | J | |||||||||
ACQOsl0003243 | J | My issue was: | Open-ended | Text area, no char limit | Other technical issue | |||||
EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | |||||||
EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | |||||
Improve the ADAMS search engine | ||||||||||
Improve the regular or advance search feature | ||||||||||
Have better search criteria | ||||||||||
Provide better search results | ||||||||||
Improve the direct links, make them more intuitive | ||||||||||
Enhance the navigation of the site, make it more user friendly | ||||||||||
Make available more detailed information | ||||||||||
Make the terminology more understandable | ||||||||||
Update information more frequently | ||||||||||
Provide better 10CFR information | ||||||||||
Provide more documents, specific documents | ||||||||||
Offer older NUREGs, regulatory reports, guidelines, rules and regulations | ||||||||||
Supply all documents electronically or in PDF format | ||||||||||
Have a better site organization, better site map | ||||||||||
Other | A | |||||||||
EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | ||||||
EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |