Form 1137 2014 892 APHIS Biotechnology Regulatory Services Survey

---

Overview

Foreign Language Translation
Welcome and Thank You Text
Model Qsts
Current CQs

---

Sheet 1: Foreign Language Translation

Measure Name	APHIS Browse		(Remove this tab for non-international surveys)
Custom Qualifier Page
Custom Invitation Text
Custom Tracker Text
MID	Language	Target Country	Target Audience	Website URL	Notes

---

Sheet 2: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

---

Sheet 3: Model Qsts

Model Name		APHIS Browse					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date		11/3/2014					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction		Return	Return (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to this site?
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Completeness	Please rate the consistency of speed from page to page on this site.
	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
	Site Information - Understandable	Please rate how understandable this site’s information is.
	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

---

Sheet 4: Current CQs

Model Name	APHIS Browse				Red & Strike-Through: Delete
Model ID	(MID)				Underlined & Italicized: Re-order
Partitioned	No				Pink: Addition
Date	(1/2/2013)				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		How frequently do you visit this site?	This is my first visit		Y	Radio button, one-up vertical		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily or more than once a day
		What is your primary role in visiting the site today?	Regulated community		Y	Radio button, one-up vertical	Skip Logic Group*	Role
			Academia	B			OPS Group*
			General public and students				Randomize
			Biotech and agricultural industry
			Special interest group
			APHIS employee
			Other government agency employee
			International stakeholder
			Other (Please specify):	A			Anchor Answer Choice
	A	Other role:			N	Text field, <100 char	OPS Group*	OPS_Role
		What is your primary reason for visiting the site today?	To learn general information about biotechnology		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			To find the status of permits/notifications				OPS Group*
			To learn about agricultural/biotechnological regulations				Randomize
			To learn how to apply for permits/notifications
			To find the status of petitions
			To find a contact at Biotechnology Regulatory Services (BRS)
			To read news about regulatory actions
			To find out if I am regulated
			To find information about upcoming or archihved meetings
			To look for a job
			To find compliance information (how to comply,compliance history, etc.)
			To find guidance (permits, notifications, petitions, compliance assistance, etc.)	A
			Other (Please specify):	B			Anchor Answer Choice
	B	Other role:			N	Text field, <100 char	OPS Group*	OPS_Primary Reason
	A	What were you seeking guidance on?			N	Text area, no char limit	Skip Logic Group*	OE_Guidance
		Were you able to find the information you were looking for on the site today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Find Information
			No	B
	A	Was this information easy to find?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Info Easy to Find
			No	AA
	AA	Why was this information not easy to find?			N	Text area, no char limit	Skip Logic Group*	OE_ Info Not Easy to Find
	B	What information were you seeking that you were unable to find?			N	Text area, no char limit	Skip Logic Group*	OE_Information Could Not Find
		How did you look for information or navigate the site today? (Please select all that apply)	Top navigation bar	A	Y	Checkbox, one-up vertical	Skip Logic Group*	How Navgiated
			Left navigation bar	A
			Search feature	B
			Clicked on links on the page	A
			Page bookmark or favorite link
			Google or other search engine
			Other (Please specify):	A, C
	C	How else did you look for information or navigate the site?			N	Text area, no char limit	Skip Logic Group*	OPS_How Navigated
	A	How would you describe your navigation experience on the site today? (Please select all that apply)	Links often did not take me where I expected.	D	Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Experience
			I had difficulty finding relevant information.	E			Randomize
			Link labels were difficult to understand.				OPS Group*
			There were too many links or navigational options to choose from.	F
			I had technical difficulties (error messages, broken links, etc.).
			I could not navigate back to previous information.
			I had no difficulty navigating the site.				Mutually Exclusive
			I had a navigation difficulty not listed above.	AA			Anchor Answer Choice
	AA	Other navigation difficulty:			N	Text field, <100 char	OPS Group*	OPS_Navigation Experience
	D	Please describe any specific navigation links or paths that did not take you where they should have.			N	Text area, no char limit	Skip Logic Group*	OE_Nav Links or Paths Not Working
	E	Please describe the problem you had with finding relevant information.			N	Text area, no char limit	Skip Logic Group*	OE_Difficulty Finding Relevant Info
	F	What specific link labels were difficult to understand?			N	Text area, no char limit	Skip Logic Group*	OE_Link Labels
	B	Please tell us about your experience with the site's search feature today. (Please select all that apply)	I had issues with the basic search process (how to use it, terms to enter).	F	Y	Checkbox, one-up vertical	Skip Logic Group*	Search Experience
			I had issues with the visual display of the search results (text size, images).	G			Randomize
			I had issues with search results I received.	H			OPS Group*
			I had issues with sorting, filtering, advanced search, or lack of these options.	I
			I had technical issues with the search feature.
			The search feature met my needs today.				Mutually Exclusive
			I had an issue with the search feature not listed above.	BB			Anchor Answer Choice
	BB	Other issue with the search feature:			N	Text field, <100 char	OPS Group*	OPS_Search Experience
		If you could make one improvement to the site, what would it be?			N	Text area, no char limit		OE_Improvement