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Welcome and Thank You Text |
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Welcome Text |
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Thank You Text |
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Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.
Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
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Welcome Text - Alternate |
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Thank You Text - Alternate |
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Thank you for visiting Cahaba Government Benefit Administrators. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of Cahaba Government Benefit Administrators. Please take a minute or two to give us your opinions. The feedback you provide will help Cahaba Government Benefit Administrators enhance its site and serve you better in the future. All results are strictly confidential. |
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Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.
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Model Name |
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CMS - Cahaba GBA JJ MAC |
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THIS USES CMS MODEL 410 Question Set |
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Red & Strike-Through: Delete |
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Model ID |
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NEW-create MID |
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Underlined & Italicized: Re-order |
Partitioned |
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YES |
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Pink: Addition |
Date |
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(1/28/2015) |
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Blue: Reword |
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Label |
Element Questions |
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Label |
Satisfaction Questions |
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Label |
Future Behaviors |
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Content |
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Satisfaction |
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Primary Resource |
1 |
Content - Accuracy |
Please rate the accuracy of information on this site. |
21 |
Satisfaction - Overall |
What is your overall satisfaction with this site? |
24 |
Primary Resource |
How likely are you to use this site as your primary resource for getting information on Medicare? |
2 |
Content- Quality |
Please rate the quality of information on this site. |
22 |
Satisfaction - Expectations |
How well does this site meet your expectations? |
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Recommend |
3 |
Content - Freshness |
Please rate the freshness of content on this site. |
23 |
Satisfaction - Ideal |
How does this site compare to your idea of an ideal website? |
25 |
Recommend |
How likely are you to recommend this site to someone else? |
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Functionality |
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Return |
4 |
Functionality - Usefulness |
Please rate the usefulness of the services provided on this site. |
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26 |
Return |
How likely are you to return to this site? |
5 |
Functionality - Convenient Services |
Please rate the convenience of the services on this site. |
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6 |
Functionality - Accomplish Goal |
Please rate the ability to accomplish what you wanted to on this site. |
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Look and Feel |
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7 |
Look and Feel - Readability |
Please rate the ease of reading this site. |
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8 |
Look and Feel - Organization |
Please rate the clarity of site organization. |
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9 |
Look and Feel - Layout |
Please rate the clean layout of this site. |
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Navigation |
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10 |
Navigation - Clicks |
Please rate the degree to which the number of steps it took to get where you want is acceptable. |
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11 |
Navigation - Find |
Please rate the ability to find information you want on this site. |
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12 |
Navigation - Layout |
Please rate the clarity of the site map/directory. |
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13 |
Navigation - Ease |
Please rate the ease of navigation on this site. |
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Search |
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14 |
Search - Usefulness |
Please rate the usefulness of search results on this site. |
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15 |
Search - Comprehensive |
Please rate how this site provides comprehensive search results. |
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16 |
Search - Organization |
Please rate the organization of search results on this site. |
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17 |
Search - Narrow |
Please rate how the search feature helps you to narrow the results to find the information you want. |
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Site Performance |
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18 |
Site Performance - Loading |
Please rate the speed of loading the page on this site. |
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19 |
Site Performance - Consistency |
Please rate the consistency of speed on this site. |
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20 |
Site Performance - Reliability |
Please rate the reliability of site performance on this site. |
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