Form 1147 2015 902 CMS Compare

E-Government Website Customer Satisfaction Surveys

2015 902 CMS Compare.xlsx

2015 902 CMS Compare

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
Current CQs (10-30-14)


Sheet 1: Welcome and Thank You Text

Model Instance Name:










Medicare Compare Web Sites










MID: cBlIhVANgskhB8YcgkM1EA==









Date: 11/27/2012








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting our web site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















DEFAULT Thank You Text












“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”







































































ALTERNATE WEB Thank You Text











Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.





































































































































Sheet 2: Current Model Qsts

Model Instance Name:







Medicare Compare Web Sites







MID:
cBlIhVANgskhB8YcgkM1EA==




Partitioned (Y/N)?
Yes




NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.



Date:
11/27/2012




Medicare Compare Web Sites
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Information (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Recommend (1=Very Unlikely, 10=Very Likely)
1 Information - Amount Please rate the amount of information provided. 16 Satisfaction - Overall What is your overall satisfaction with the compare web site? (1=Very Dissatisfied, 10=Very Satisfied) 19 Recommend How likely are you to recommend the compare web site to someone else?
2 Information - Usefulness Please rate the usefulness of the information provided. 17 Satisfaction - Expectations How well does the compare web site meet your expectations? (1=Falls Short, 10=Exceeds)

Use Medicare.gov (1=Very Unlikely, 10=Very Likely)
3 Information - Accuracy Please rate your perception of the accuracy of the information on this compare web site. 18 Satisfaction - Ideal How does the Medicare quality compare web site compare to your idea of an ideal comparison web site? (1=Not Very Close, 10=Very Close) 20 Use Medicare.gov How likely are you to visit Medicare.gov (Medicare's web site) for future Medicare-related needs?


Results(1=Poor, 10=Excellent, Don't Know)




Trust
4 Results - Match Please rate how well the results provided match your request.


21 Trust - My Best Interests I can count on Medicare to act in my best interests. (=1 Very Unlikely, 10=Very Likely)
5 Results - Relevance Please rate the relevance of the results to your specific needs.


22 Trust - Trustworthy I consider Medicare to be trustworthy. (=1 Very Unlikely, 10=Very Likely)
6 Results - Listing Please rate the listing/ranking order of compare web site results.


23 Trust - Do What Is Right Medicare can be trusted to do what is right. (=1 Very Unlikely, 10=Very Likely)


Look & Feel (1=Poor, 10=Excellent, Don't Know)





7 Look and Feel - Appeal Please rate the visual appeal of the compare web site.





8 Look and Feel - Balance Please rate the balance of graphics and text on the compare web site.





9 Look and Feel - Readability Please rate the readability of the pages on the compare web site.




Process (1=Poor, 10=Excellent, Don't Know)

10 Process - Streamline Please rate the how well this web site streamlines the process of finding information.

11 Process - Features Please rate the features available for finding information.

12 Process - Time Please rate how well this web site minimizes the amount of time needed to get useful information.







Site Performance (1=Poor, 10=Excellent, Don't Know)





13 Site Performance - Loading Please rate how quickly pages load.





14 Site Performance - Consistency Please rate the consistency of speed from page to page.





15 Site Performance - Errors Please rate the ability to load pages without getting error messages.




























































































































Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE






Medicare Compare Web Sites

underlined & italicized: RE-ORDER






MID: cBlIhVANgskhB8YcgkM1EA==
pink: ADDITION






Date: 11/27/2012 blue + -->: REWORDING

















Medicare Compare Web Sites CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label Compare Web Sites
LNH2232
Which Quality Compare Web Site did you use today? Nursing Home Compare A, B, C Radio button, one-up vertical Single Y Skip Logic Group* Compare Web Site



Hospital Compare P, Q








Home Health Compare EE, FF, GG, HH








Dialysis Facility Compare UU, VV, HHH, JJJ





LNH2233 A What best describes your role in using the Nursing Home Compare? Consumer
Radio button, one-up vertical Single Y Skip Logic Group* NH Role Nursing Home Compare



Caregiver (family member or friend)









Caregiver (paid)









Nursing Home staff member D








Discharge Planner









Researcher









Other Health Care Provider









Other (please specify:) E





LNH2234 E What other role best describes you while using the Nursing Home Compare?

Text field, <100 char
N Skip Logic Group* NH Other_Role Nursing Home Compare
LNH2235 D Have you ever used information from Nursing Home Compare to inform an internal quality review or improvements? Yes F Radio button, one-up vertical Single Y
NH Inform Improv Nursing Home Compare



No






LNH2236 F What information did you use? Please be specific about your experience.

Text area, no char limit
N Skip Logic Group* NH Information Used Nursing Home Compare
LNH2237 B What was your primary purpose in visiting Nursing Home Compare today? Choose a Nursing Home for myself or a family member G, H, I Radio button, one-up vertical Single Y Skip Logic Group* NH Purpose Nursing Home Compare



Research Nursing Homes for myself or family members, but not choose one today. G, H, I








Download data about Nursing Homes M, N








Other (please specify:) P





LNH2238 P What was your other primary purpose in visiting Nursing Home Compare?

Text area, no char limit
N Skip Logic Group* NH Other_Purpose Nursing Home Compare
LNH2239 G How helpful was the information you found on Nursing Home Compare in your choice and research? 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* NH Helpful Nursing Home Compare



2









3









4 J








5 = Not very helpful / Very unhelpful J





LNH2240 J What would have made the information more helpful?

Text area, no char limit
N Skip Logic Group* NH More Helpful Nursing Home Compare
LNH2241 H Does the information on Nursing Home Compare give you a full picture of the quality of the Nursing Homes? Yes K Radio button, one-up vertical Single Y Skip Logic Group* NH Picture Nursing Home Compare



No L





LNH2242 K What was most helpful in determining quality?

Text area, no char limit
N Skip Logic Group* NH Most Helpful Nursing Home Compare
LNH2243 L What information should be added to give a more complete picture of quality?

Text area, no char limit
N Skip Logic Group* NH Info Added Nursing Home Compare
LNH2244 I Based on your experience with Nursing Home Compare, how confident are you about choosing a Nursing Home using this information? 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* NH Confident Nursing Home Compare



2









3









4









5 = Not very confident






LNH2245 M When you accessed the data, did you: Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* NH Access Data Nursing Home Compare



Access the data using data.medicare.gov






LNH2246 N Have you ever used data.medicare.gov to access data? Yes
Radio button, one-up vertical Single Y Skip Logic Group* NH data.medicare Nursing Home Compare



No, but I know that it’s available









No, and I didn’t know that the data was available through data.medicare.gov






LNH2247 C Have you ever used another web site to compare Nursing Home quality? Yes O Radio button, one-up vertical Single Y Skip Logic Group* NH Another Web site Nursing Home Compare



No, but I am aware of other web sites that compare Nursing Home quality.









No, and I was not aware of other web sites that compare Nursing Home quality.






LNH2248 O Which web site did you use?

Text area, no char limit
N Skip Logic Group* NH Other_Web site Nursing Home Compare
LNH2249 P What best describes your role in using the Hospital Compare? Consumer
Radio button, one-up vertical Single Y Skip Logic Group* Hosp Role Hospital Compare



Caregiver (family member or friend)









Caregiver (paid)









Hospital staff member R, S








Physician R, S








Researcher R, S








Other Health Care Provider R, S








Other (please specify:) T





LNH2250 T What other role best describes you while using the Hospital Compare?

Text field, <100 char
N Skip Logic Group* Hosp Other_Role Hospital Compare
LNH2251 R In your visit to Hospital Compare, did you: Review only one measure set or measure.
Radio button, one-up vertical Single Y Skip Logic Group* Hosp Measures Hospital Compare



Review multiple measure sets.






LNH2252 S Have you ever used information from Hospital Compare to inform an internal quality review or improvements? Yes U Radio button, one-up vertical Single Y Skip Logic Group* Hosp Inform Improv Hospital Compare



No






LNH2253 U What information did you use? Please be specific about your experience.

Text area, no char limit
N Skip Logic Group* Hosp Information Used Hospital Compare
LNH2254 Q What was your primary purpose in visiting Hospital Compare today? Choose a Hospital for myself or a family member V, W, X Radio button, one-up vertical Single Y Skip Logic Group* Hosp Purpose Hospital Compare



Research Hospitals for myself or family members, but not choose one today. V, W, X








Download data about Hospitals BB, CC








Other (please specify:) DD





LNH2255 DD What was your other primary purpose in visiting Hospital Compare?

Text area, no char limit
N Skip Logic Group* Hosp Other_Purpose Hospital Compare
LNH2256 V How helpful was the information you found on Hospital Compare in your choice and research? 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* Hosp Helpful Hospital Compare



2









3









4 Y








5 = Not very helpful / Very unhelpful Y





LNH2257 Y What would have made the information more helpful?

Text area, no char limit
N Skip Logic Group* Hosp More Helpful Hospital Compare
LNH2258 W Does the information on Hospital Compare give you a full picture of the quality of Hospitals? Yes Z Radio button, one-up vertical Single Y Skip Logic Group* Hosp Picture Hospital Compare



No AA





LNH2259 Z What was most helpful in determining quality?

Text area, no char limit
N Skip Logic Group* Hosp Most Helpful Hospital Compare
LNH2260 AA What information should be added to give a more complete picture of quality?

Text area, no char limit
N Skip Logic Group* Hosp Info Added Hospital Compare
LNH2261 X Based on your experience with Hospital Compare, how confident are you about choosing a Hospital using this information? 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* Hosp Confident Hospital Compare



2









3









4









5 = Not very confident






LNH2262 BB When you accessed the data, did you: Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* Hosp Access Data Hospital Compare



Access the data using data.medicare.gov






LNH2263 CC Have you ever used data.medicare.gov to access data? Yes
Radio button, one-up vertical Single Y Skip Logic Group* Hosp data.medicare Hospital Compare



No, but I know that it’s available









No, and I didn’t know that the data was available through data.medicare.gov






LNH2264 EE What best describes your role in using the Home Health Compare? Consumer
Radio button, one-up vertical Single Y Skip Logic Group* HH Role Home Health Compare



Caregiver (family member or friend)









Caregiver (paid)









Home Health Agency staff member II








Discharge Planner









Researcher









Other Health Care Provider









Other (please specify:) KK





LNH2265 KK What other role best describes you while using the Home Health Compare?

Text field, <100 char
N Skip Logic Group* HH Other_Role Home Health Compare
LNH2266 II Have you ever used information from Home Health Compare to inform an internal quality review or improvements? Yes JJ Radio button, one-up vertical Single Y Skip Logic Group* HH Inform Improv Home Health Compare



No






LNH2267 JJ What information did you use? Please be specific about your experience.

Text area, no char limit
N Skip Logic Group* HH Information Used Home Health Compare
LNH2268 FF What was your primary purpose in visiting Home Health Compare today? Choose a Home Health Agency for myself or a family member LL, MM, NN Radio button, one-up vertical Single Y Skip Logic Group* HH Purpose Home Health Compare



Research Home Health Agencies for myself or family members, but not choose one today. LL, MM, NN








Download data about Home Health Agencies RR, SS








Other (please specify:) TT





LNH2269 TT What was your other primary purpose in visiting Home Health Compare?

Text area, no char limit
N Skip Logic Group* HH Other_Purpose Home Health Compare
LNH2270 LL How helpful was the information you found on Home Health Compare in your choice and research? 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* HH Helpful Home Health Compare



2









3









4 OO








5 = Not very helpful / Very unhelpful OO





LNH2271 OO What would have made the information more helpful?

Text area, no char limit
N Skip Logic Group* HH More Helpful Home Health Compare
LNH2272 MM Does the information on Home Health Compare give you a full picture of the quality of Home Health Agencies? Yes PP Radio button, one-up vertical Single Y Skip Logic Group* HH Picture Home Health Compare



No QQ





LNH2273 PP What was most helpful in determining quality?

Text area, no char limit
N Skip Logic Group* HH Most Helpful Home Health Compare
LNH2274 QQ What information should be added to give a more complete picture of quality?

Text area, no char limit
N Skip Logic Group* HH Info Added Home Health Compare
LNH2275 NN Based on your experience with Home Health Compare, how confident are you about choosing a Home Health Agency using this information? 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* HH Confident Home Health Compare



2









3









4









5 = Not very confident






LNH2276 RR When you accessed the data, did you: Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* HH Access Data Home Health Compare



Access the data using data.medicare.gov






LNH2277 SS Have you ever used data.medicare.gov to access data? Yes
Radio button, one-up vertical Single Y Skip Logic Group* HH data.medicare Home Health Compare



No, but I know that it’s available









No, and I didn’t know that the data was available through data.medicare.gov






LNH2278 GG In your visit to Home Health Compare, did you: Compare Patient Survey Results for Home Health Agencies
Radio button, one-up vertical Single Y Skip Logic Group* HH Measures Home Health Compare



Compare Quality Measures for Home Health Agencies









Compare both Patient Survey Results and Quality Measures for Home Health Agencies









Compare neither Patient Survey Results nor Quality Measures for Home Health Agencies






LNH2279 HH When you came to Home Health Compare, were you looking for: Professional Services, such as a nurse or therapist.
Radio button, one-up vertical Single Y Skip Logic Group* HH Looking For Home Health Compare



Custodial Services, such as a companion or home health aide.









Both Professional Services and Custodial Services.









Neither Professional Services nor Custodial Services.






LNH2280 UU What best describes your role in using the Dialysis Facility Compare? Consumer
Radio button, one-up vertical Single Y Skip Logic Group* DF Role Dialysis Facility Compare



Caregiver (family member or friend)









Caregiver (paid)









Dialysis Facility staff member XX








Discharge Planner









Researcher









Other Health Care Provider









Other (please specify:) WW





LNH2281 WW What other role best describes you while using the Dialysis Facility Compare?

Text field, <100 char
N Skip Logic Group* DF Other_Role Dialysis Facility Compare
LNH2282 XX Have you ever used information from Dialysis Facility Compare to inform an internal quality review or improvements? Yes YY Radio button, one-up vertical Single Y Skip Logic Group* DF Inform Improv Dialysis Facility Compare



No






LNH2283 YY What information did you use? Please be specific about your experience.

Text area, no char limit
N Skip Logic Group* DF Information Used Dialysis Facility Compare
LNH2284 VV What was your main reason for going to the Dialysis Facility Compare site today? Choose a Dialysis Facility for myself or a family member ZZ, AAA, BBB Radio button, one-up vertical Single Y Skip Logic Group* DF Purpose Dialysis Facility Compare



Get information on dialysis facilities for myself or a family member, but not choose one today ZZ, AAA, BBB








Download data about dialysis facilities FFF, GGG








Other HHH





LNH2285 HHH What was your other primary purpose in visiting Dialysis Facility Compare?

Text area, no char limit
N Skip Logic Group* DF Other_Purpose Dialysis Facility Compare
LNH2286 ZZ How helpful was the information you found on Dialysis Facility Compare in your choice and research? 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* DF Helpful Dialysis Facility Compare



2









3









4 CCC








5 = Not very helpful / Very unhelpful CCC





LNH2287 CCC What would have made the information more helpful?

Text area, no char limit
N Skip Logic Group* DF More Helpful Dialysis Facility Compare
LNH2288 AAA Does the information on Dialysis Facility Compare give you a full picture of the quality of Dialysis Facilities? Yes DDD Radio button, one-up vertical Single Y Skip Logic Group* DF Picture



No EEE





LNH2289 DDD What was most helpful in determining quality?

Text area, no char limit
N Skip Logic Group* DF Most Helpful Dialysis Facility Compare
LNH2290 EEE What information should be added to give a more complete picture of quality?

Text area, no char limit
N Skip Logic Group* DF Info Added Dialysis Facility Compare
LNH2291 BBB Based on your experience with Dialysis Facility Compare, how confident are you about choosing a Dialysis Facility using this information? 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* DF Confident Dialysis Facility Compare



2









3









4









5 = Not very confident






LNH2292 FFF When you accessed the data, did you: Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* DF Access Data Dialysis Facility Compare



Access the data using data.medicare.gov






LNH2293 GGG Have you ever used data.medicare.gov to access data? Yes
Radio button, one-up vertical Single Y Skip Logic Group* DF data.medicare Dialysis Facility Compare



No, but I know that it’s available









No, and I didn’t know that the data was available through data.medicare.gov






HAR0074902 HHH What information on this website was most helpful to you? List of facilities by location
Radio button, one-up vertical Single Y Skip Logic Group* DF Most Helpful Dialysis Facility Compare



Quality data (e.g., information on best treatment practices, hospitalizations and deaths )









Facility features (e.g., shifts starting after 5 PM or number of in-center hemodialysis









Star ratings









Other III





HAR0074903 III What other type of information was most helpful?

Text area, no char limit single N OPS Group* DF OE Helpful Dialysis Facility Compare
HAR0074904 JJJ Did you come to Dialysis Facility Compare to look at the star ratings? Yes. KKK, MMM Radio button, one-up vertical Single Y Skip Logic Group* DF Star Ratings Dialysis Facility Compare



No, but I have heard about star ratings. KKK, MMM








No, and I haven't heard about star ratings.






HAR0074905 KKK How did you hear about Dialysis Facility Compare star ratings? Check all that apply. News article or press release LLL Checkbox, one-up vertical Multi Y Skip Logic Group* DF Source Dialysis Facility Compare



Health care provider









Dialysis publication LLL








Social Media









Other LLL





HAR0074907 LLL From which source did you hear about Dialysis Facility Compare star ratings?

Text area, no char limit Single N OPS Group* DF OE Source Dialysis Facility Compare
HAR0074906 MMM How much did the star ratings affect your impression of a dialysis facility? The star ratings had a big impact on my impression of a dialysis facility.
Radio button, one-up vertical Single Y Skip Logic Group* DF Star Effect Dialysis Facility Compare



The star ratings had some impact on my impression of a dialysis facility.









The star ratings had no impact on my impression of a dialysis facility.









The star ratings helped me narrow down which dialysis facilities to research further, but I used other information to make my final choice.









I’m not sure yet, I’d like to do more research.






LNH2294
Is this your first time using this Quality Compare Web Site? stations)
Radio button, one-up vertical single Y
First Time



No






LNH2295
What is your age? Under 18
Radio button, one-up vertical Single Y
Age



18-24









25-34









35-44









45-54









55-64









65 or older









Prefer not to answer






LNH2296
Which of the following best describes the highest level of education you have attained? I have not graduated from high school.
Radio button, one-up vertical Single Y
Education



High school graduate









Some college, trade, technical or vocational training









College graduate









Post graduate degree









Prefer not to answer






LNH2297
Where did you learn about this Quality Compare Web Site? From a Search Engine
Radio button, one-up vertical Single Y Skip Logic Group Learn of Web Site



Saw it on the Medicare.gov web site









Read about it in an article









Other, please specify A





LNH2298 A Where else did you learn about this?

Text area, no char limit
N Skip Logic Group Other_Learn of Web Site
LNH2299
Did you find the information you were looking for? Yes
Radio button, one-up vertical Single Y Skip Logic Group Did You Find



No S, T





LNH2300 S What information were you unable to find?

Text area, no char limit
N Skip Logic Group Unable to Find
LNH2301 T What will you do next?

Text area, no char limit
N Skip Logic Group Do Next
LNH2302
What was your experience using the Quality Compare Web Site? (Please select all that apply.) The Quality Compare Web Site met my needs today
Checkbox, one-up vertical Multi Y Skip Logic Group* Web Site Experience



Results were not relevant









Too many results









Not enough results









Returned no results









Got error message(s) / Session timed out









Speed was too slow









I encountered a different experience: F





LNH2303 F What other experience did you have while using the Quality Compare Web Site?

Text area, no char limit
N Skip Logic Group* Other_Web Site Exp
LNH2304
If you could change or improve one thing about the Quality Compare Web Site, what would it be?

Text area, no char limit
N
Improvement

Sheet 4: Current CQs (10-30-14)

Model Instance Name:


red & strike-through: DELETE






Medicare Compare Web Sites


underlined & italicized: RE-ORDER






MID: cBlIhVANgskhB8YcgkM1EA==

pink: ADDITION






Date: 11/27/2012
blue + -->: REWORDING


















Medicare Compare Web Sites CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label Compare Web Sites
LNH2232
Which Quality Compare Web Site did you use today? LNH2232A01 Nursing Home Compare A, B, C Radio button, one-up vertical Single Y Skip Logic Group* Compare Web Site



LNH2232A02 Hospital Compare P, Q








LNH2232A03 Home Health Compare EE, FF, GG, HH








LNH2232A04 Dialysis Facility Compare UU, VV





LNH2233 A What best describes your role in using the Nursing Home Compare? LNH2233A01 Consumer
Radio button, one-up vertical Single Y Skip Logic Group* NH Role Nursing Home Compare



LNH2233A02 Caregiver (family member or friend)









LNH2233A03 Caregiver (paid)









LNH2233A04 Nursing Home staff member D








LNH2233A05 Discharge Planner









LNH2233A06 Researcher









LNH2233A07 Other Health Care Provider









LNH2233A08 Other (please specify:) E





LNH2234 E What other role best describes you while using the Nursing Home Compare?


Text field, <100 char
N Skip Logic Group* NH Other_Role Nursing Home Compare
LNH2235 D Have you ever used information from Nursing Home Compare to inform an internal quality review or improvements? LNH2235A01 Yes F Radio button, one-up vertical Single Y
NH Inform Improv Nursing Home Compare



LNH2235A02 No






LNH2236 F What information did you use? Please be specific about your experience.


Text area, no char limit
N Skip Logic Group* NH Information Used Nursing Home Compare
LNH2237 B What was your primary purpose in visiting Nursing Home Compare today? LNH2237A01 Choose a Nursing Home for myself or a family member G, H, I Radio button, one-up vertical Single Y Skip Logic Group* NH Purpose Nursing Home Compare



LNH2237A02 Research Nursing Homes for myself or family members, but not choose one today. G, H, I








LNH2237A03 Download data about Nursing Homes M, N








LNH2237A04 Other (please specify:) P





LNH2238 P What was your other primary purpose in visiting Nursing Home Compare?


Text area, no char limit
N Skip Logic Group* NH Other_Purpose Nursing Home Compare
LNH2239 G How helpful was the information you found on Nursing Home Compare in your choice and research? LNH2239A01 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* NH Helpful Nursing Home Compare



LNH2239A02 2









LNH2239A03 3









LNH2239A04 4 J








LNH2239A05 5 = Not very helpful / Very unhelpful J





LNH2240 J What would have made the information more helpful?


Text area, no char limit
N Skip Logic Group* NH More Helpful Nursing Home Compare
LNH2241 H Does the information on Nursing Home Compare give you a full picture of the quality of the Nursing Homes? LNH2241A01 Yes K Radio button, one-up vertical Single Y Skip Logic Group* NH Picture Nursing Home Compare



LNH2241A02 No L





LNH2242 K What was most helpful in determining quality?


Text area, no char limit
N Skip Logic Group* NH Most Helpful Nursing Home Compare
LNH2243 L What information should be added to give a more complete picture of quality?


Text area, no char limit
N Skip Logic Group* NH Info Added Nursing Home Compare
LNH2244 I Based on your experience with Nursing Home Compare, how confident are you about choosing a Nursing Home using this information? LNH2244A01 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* NH Confident Nursing Home Compare



LNH2244A02 2









LNH2244A03 3









LNH2244A04 4









LNH2244A05 5 = Not very confident






LNH2245 M When you accessed the data, did you: LNH2245A01 Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* NH Access Data Nursing Home Compare



LNH2245A02 Access the data using data.medicare.gov






LNH2246 N Have you ever used data.medicare.gov to access data? LNH2246A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group* NH data.medicare Nursing Home Compare



LNH2246A02 No, but I know that it’s available









LNH2246A03 No, and I didn’t know that the data was available through data.medicare.gov






LNH2247 C Have you ever used another web site to compare Nursing Home quality? LNH2247A01 Yes O Radio button, one-up vertical Single Y Skip Logic Group* NH Another Web site Nursing Home Compare



LNH2247A02 No, but I am aware of other web sites that compare Nursing Home quality.









LNH2247A03 No, and I was not aware of other web sites that compare Nursing Home quality.






LNH2248 O Which web site did you use?


Text area, no char limit
N Skip Logic Group* NH Other_Web site Nursing Home Compare
LNH2249 P What best describes your role in using the Hospital Compare? LNH2249A01 Consumer
Radio button, one-up vertical Single Y Skip Logic Group* Hosp Role Hospital Compare



LNH2249A02 Caregiver (family member or friend)









LNH2249A03 Caregiver (paid)









LNH2249A04 Hospital staff member R, S








LNH2249A05 Physician R, S








LNH2249A06 Researcher R, S








LNH2249A07 Other Health Care Provider R, S








LNH2249A08 Other (please specify:) T





LNH2250 T What other role best describes you while using the Hospital Compare?


Text field, <100 char
N Skip Logic Group* Hosp Other_Role Hospital Compare
LNH2251 R In your visit to Hospital Compare, did you: LNH2251A01 Review only one measure set or measure.
Radio button, one-up vertical Single Y Skip Logic Group* Hosp Measures Hospital Compare



LNH2251A02 Review multiple measure sets.






LNH2252 S Have you ever used information from Hospital Compare to inform an internal quality review or improvements? LNH2252A01 Yes U Radio button, one-up vertical Single Y Skip Logic Group* Hosp Inform Improv Hospital Compare



LNH2252A02 No






LNH2253 U What information did you use? Please be specific about your experience.


Text area, no char limit
N Skip Logic Group* Hosp Information Used Hospital Compare
LNH2254 Q What was your primary purpose in visiting Hospital Compare today? LNH2254A01 Choose a Hospital for myself or a family member V, W, X Radio button, one-up vertical Single Y Skip Logic Group* Hosp Purpose Hospital Compare



LNH2254A02 Research Hospitals for myself or family members, but not choose one today. V, W, X








LNH2254A03 Download data about Hospitals BB, CC








LNH2254A04 Other (please specify:) DD





LNH2255 DD What was your other primary purpose in visiting Hospital Compare?


Text area, no char limit
N Skip Logic Group* Hosp Other_Purpose Hospital Compare
LNH2256 V How helpful was the information you found on Hospital Compare in your choice and research? LNH2256A01 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* Hosp Helpful Hospital Compare



LNH2256A02 2









LNH2256A03 3









LNH2256A04 4 Y








LNH2256A05 5 = Not very helpful / Very unhelpful Y





LNH2257 Y What would have made the information more helpful?


Text area, no char limit
N Skip Logic Group* Hosp More Helpful Hospital Compare
LNH2258 W Does the information on Hospital Compare give you a full picture of the quality of Hospitals? LNH2258A01 Yes Z Radio button, one-up vertical Single Y Skip Logic Group* Hosp Picture Hospital Compare



LNH2258A02 No AA





LNH2259 Z What was most helpful in determining quality?


Text area, no char limit
N Skip Logic Group* Hosp Most Helpful Hospital Compare
LNH2260 AA What information should be added to give a more complete picture of quality?


Text area, no char limit
N Skip Logic Group* Hosp Info Added Hospital Compare
LNH2261 X Based on your experience with Hospital Compare, how confident are you about choosing a Hospital using this information? LNH2261A01 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* Hosp Confident Hospital Compare



LNH2261A02 2









LNH2261A03 3









LNH2261A04 4









LNH2261A05 5 = Not very confident






LNH2262 BB When you accessed the data, did you: LNH2262A01 Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* Hosp Access Data Hospital Compare



LNH2262A02 Access the data using data.medicare.gov






LNH2263 CC Have you ever used data.medicare.gov to access data? LNH2263A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group* Hosp data.medicare Hospital Compare



LNH2263A02 No, but I know that it’s available









LNH2263A03 No, and I didn’t know that the data was available through data.medicare.gov






LNH2264 EE What best describes your role in using the Home Health Compare? LNH2264A01 Consumer
Radio button, one-up vertical Single Y Skip Logic Group* HH Role Home Health Compare



LNH2264A02 Caregiver (family member or friend)









LNH2264A03 Caregiver (paid)









LNH2264A04 Home Health Agency staff member II








LNH2264A05 Discharge Planner









LNH2264A06 Researcher









LNH2264A07 Other Health Care Provider









LNH2264A08 Other (please specify:) KK





LNH2265 KK What other role best describes you while using the Home Health Compare?


Text field, <100 char
N Skip Logic Group* HH Other_Role Home Health Compare
LNH2266 II Have you ever used information from Home Health Compare to inform an internal quality review or improvements? LNH2266A01 Yes JJ Radio button, one-up vertical Single Y Skip Logic Group* HH Inform Improv Home Health Compare



LNH2266A02 No






LNH2267 JJ What information did you use? Please be specific about your experience.


Text area, no char limit
N Skip Logic Group* HH Information Used Home Health Compare
LNH2268 FF What was your primary purpose in visiting Home Health Compare today? LNH2268A01 Choose a Home Health Agency for myself or a family member LL, MM, NN Radio button, one-up vertical Single Y Skip Logic Group* HH Purpose Home Health Compare



LNH2268A02 Research Home Health Agencies for myself or family members, but not choose one today. LL, MM, NN








LNH2268A03 Download data about Home Health Agencies RR, SS








LNH2268A04 Other (please specify:) TT





LNH2269 TT What was your other primary purpose in visiting Home Health Compare?


Text area, no char limit
N Skip Logic Group* HH Other_Purpose Home Health Compare
LNH2270 LL How helpful was the information you found on Home Health Compare in your choice and research? LNH2270A01 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* HH Helpful Home Health Compare



LNH2270A02 2









LNH2270A03 3









LNH2270A04 4 OO








LNH2270A05 5 = Not very helpful / Very unhelpful OO





LNH2271 OO What would have made the information more helpful?


Text area, no char limit
N Skip Logic Group* HH More Helpful Home Health Compare
LNH2272 MM Does the information on Home Health Compare give you a full picture of the quality of Home Health Agencies? LNH2272A01 Yes PP Radio button, one-up vertical Single Y Skip Logic Group* HH Picture Home Health Compare



LNH2272A02 No QQ





LNH2273 PP What was most helpful in determining quality?


Text area, no char limit
N Skip Logic Group* HH Most Helpful Home Health Compare
LNH2274 QQ What information should be added to give a more complete picture of quality?


Text area, no char limit
N Skip Logic Group* HH Info Added Home Health Compare
LNH2275 NN Based on your experience with Home Health Compare, how confident are you about choosing a Home Health Agency using this information? LNH2275A01 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* HH Confident Home Health Compare



LNH2275A02 2









LNH2275A03 3









LNH2275A04 4









LNH2275A05 5 = Not very confident






LNH2276 RR When you accessed the data, did you: LNH2276A01 Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* HH Access Data Home Health Compare



LNH2276A02 Access the data using data.medicare.gov






LNH2277 SS Have you ever used data.medicare.gov to access data? LNH2277A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group* HH data.medicare Home Health Compare



LNH2277A02 No, but I know that it’s available









LNH2277A03 No, and I didn’t know that the data was available through data.medicare.gov






LNH2278 GG In your visit to Home Health Compare, did you: LNH2278A01 Compare Patient Survey Results for Home Health Agencies
Radio button, one-up vertical Single Y Skip Logic Group* HH Measures Home Health Compare



LNH2278A02 Compare Quality Measures for Home Health Agencies









LNH2278A03 Compare both Patient Survey Results and Quality Measures for Home Health Agencies









LNH2278A04 Compare neither Patient Survey Results nor Quality Measures for Home Health Agencies






LNH2279 HH When you came to Home Health Compare, were you looking for: LNH2279A01 Professional Services, such as a nurse or therapist.
Radio button, one-up vertical Single Y Skip Logic Group* HH Looking For Home Health Compare



LNH2279A02 Custodial Services, such as a companion or home health aide.









LNH2279A03 Both Professional Services and Custodial Services.









LNH2279A04 Neither Professional Services nor Custodial Services.






LNH2280 UU What best describes your role in using the Dialysis Facility Compare? LNH2280A01 Consumer
Radio button, one-up vertical Single Y Skip Logic Group* DF Role Dialysis Facility Compare



LNH2280A02 Caregiver (family member or friend)









LNH2280A03 Caregiver (paid)









LNH2280A04 Dialysis Facility staff member XX








LNH2280A05 Discharge Planner









LNH2280A06 Researcher









LNH2280A07 Other Health Care Provider









LNH2280A08 Other (please specify:) WW





LNH2281 WW What other role best describes you while using the Dialysis Facility Compare?


Text field, <100 char
N Skip Logic Group* DF Other_Role Dialysis Facility Compare
LNH2282 XX Have you ever used information from Dialysis Facility Compare to inform an internal quality review or improvements? LNH2282A01 Yes YY Radio button, one-up vertical Single Y Skip Logic Group* DF Inform Improv Dialysis Facility Compare



LNH2282A02 No






LNH2283 YY What information did you use? Please be specific about your experience.


Text area, no char limit
N Skip Logic Group* DF Information Used Dialysis Facility Compare
LNH2284 VV What was your primary purpose in visiting Dialysis Facility Compare today? LNH2284A01 Choose a Dialysis Facility for myself or a family member ZZ, AAA, BBB Radio button, one-up vertical Single Y Skip Logic Group* DF Purpose Dialysis Facility Compare



LNH2284A02 Research Dialysis Facilities for myself or family members, but not choose one today. ZZ, AAA, BBB








LNH2284A03 Download data about Dialysis Facilities FFF, GGG








LNH2284A04 Other (please specify:) HHH





LNH2285 HHH What was your other primary purpose in visiting Dialysis Facility Compare?


Text area, no char limit
N Skip Logic Group* DF Other_Purpose Dialysis Facility Compare
LNH2286 ZZ How helpful was the information you found on Dialysis Facility Compare in your choice and research? LNH2286A01 1 = Very helpful
Radio button, scale, no don't know Single Y Skip Logic Group* DF Helpful Dialysis Facility Compare



LNH2286A02 2









LNH2286A03 3









LNH2286A04 4 CCC








LNH2286A05 5 = Not very helpful / Very unhelpful CCC





LNH2287 CCC What would have made the information more helpful?


Text area, no char limit
N Skip Logic Group* DF More Helpful Dialysis Facility Compare
LNH2288 AAA Does the information on Dialysis Facility Compare give you a full picture of the quality of Dialysis Facilities? LNH2288A01 Yes DDD Radio button, one-up vertical Single Y Skip Logic Group* DF Picture



LNH2288A02 No EEE





LNH2289 DDD What was most helpful in determining quality?


Text area, no char limit
N Skip Logic Group* DF Most Helpful Dialysis Facility Compare
LNH2290 EEE What information should be added to give a more complete picture of quality?


Text area, no char limit
N Skip Logic Group* DF Info Added Dialysis Facility Compare
LNH2291 BBB Based on your experience with Dialysis Facility Compare, how confident are you about choosing a Dialysis Facility using this information? LNH2291A01 1 = Very confident
Radio button, scale, no don't know Single Y Skip Logic Group* DF Confident Dialysis Facility Compare



LNH2291A02 2









LNH2291A03 3









LNH2291A04 4









LNH2291A05 5 = Not very confident






LNH2292 FFF When you accessed the data, did you: LNH2292A01 Download the database from the site.
Radio button, one-up vertical Single Y Skip Logic Group* DF Access Data Dialysis Facility Compare



LNH2292A02 Access the data using data.medicare.gov






LNH2293 GGG Have you ever used data.medicare.gov to access data? LNH2293A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group* DF data.medicare Dialysis Facility Compare



LNH2293A02 No, but I know that it’s available









LNH2293A03 No, and I didn’t know that the data was available through data.medicare.gov






LNH2294
Is this your first time using this Quality Compare Web Site? LNH2294A01 Yes
Radio button, one-up vertical single Y
First Time



LNH2294A02 No






LNH2295
What is your age? LNH2295A01 Under 18
Radio button, one-up vertical Single Y
Age



LNH2295A02 18-24









LNH2295A03 25-34









LNH2295A04 35-44









LNH2295A05 45-54









LNH2295A06 55-64









LNH2295A07 65 or older









LNH2295A08 Prefer not to answer






LNH2296
Which of the following best describes the highest level of education you have attained? LNH2296A01 I have not graduated from high school.
Radio button, one-up vertical Single Y
Education



LNH2296A02 High school graduate









LNH2296A03 Some college, trade, technical or vocational training









LNH2296A04 College graduate









LNH2296A05 Post graduate degree









LNH2296A06 Prefer not to answer






LNH2297
Where did you learn about this Quality Compare Web Site? LNH2297A01 From a Search Engine
Radio button, one-up vertical Single Y Skip Logic Group Learn of Web Site



LNH2297A02 Saw it on the Medicare.gov web site









LNH2297A03 Read about it in an article









LNH2297A04 Other, please specify A





LNH2298 A Where else did you learn about this?


Text area, no char limit
N Skip Logic Group Other_Learn of Web Site
LNH2299
Did you find the information you were looking for? LNH2299A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group Did You Find



LNH2299A02 No S, T





LNH2300 S What information were you unable to find?


Text area, no char limit
N Skip Logic Group Unable to Find
LNH2301 T What will you do next?


Text area, no char limit
N Skip Logic Group Do Next
LNH2302
What was your experience using the Quality Compare Web Site? (Please select all that apply.) LNH2302A01 The Quality Compare Web Site met my needs today
Checkbox, one-up vertical Multi Y Skip Logic Group* Web Site Experience



LNH2302A02 Results were not relevant









LNH2302A03 Too many results









LNH2302A04 Not enough results









LNH2302A05 Returned no results









LNH2302A06 Got error message(s) / Session timed out









LNH2302A07 Speed was too slow









LNH2302A08 I encountered a different experience: F





LNH2303 F What other experience did you have while using the Quality Compare Web Site?


Text area, no char limit
N Skip Logic Group* Other_Web Site Exp
LNH2304
If you could change or improve one thing about the Quality Compare Web Site, what would it be?


Text area, no char limit
N
Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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