Form 1149 2015 904 GSA Auctions
E-Government Website Customer Satisfaction Surveys
2015 904 GSA Auctions.xlsx
2015 904 GSA Auctions
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Custom Qsts
Custom Qsts (11-7-14)
Custom Qsts (3-5-14)
Custom Qsts (7-12-13)
Custom Qsts (7-10-1 (2
Custom Qsts (4-9-13)
Custom Qsts (12-13-12)
Custom Qsts (11-19-12)
Custom Qsts (11-8-12)
Overview
Current Model QstsCurrent Custom Qsts
Custom Qsts (11-7-14)
Custom Qsts (3-5-14)
Custom Qsts (7-12-13)
Custom Qsts (7-10-1 (2
Custom Qsts (4-9-13)
Custom Qsts (12-13-12)
Custom Qsts (11-19-12)
Custom Qsts (11-8-12)
Sheet 1: Current Model Qsts
| Model Instance Name: | 
|
||||
| GSA Auctions Survey | |||||
| MID: | AJQIklxwAItIFZh95sd5MQ== | ||||
| Date: | 1/7/2011 | ||||
| GSA Auctions Survey | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the visual appeal of this site. | 18 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
21 | How likely are you to return to this site? |
| 2 | Please rate the balance of graphics and text on this site. | 19 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |
| 3 | Please rate the readability of the pages on this site. | 20 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
22 | How likely are you to recommend this site to someone else? |
| Navigation (1=Poor, 10=Excellent, Don't Know) | Purchase Online (1=Very Unlikely, 10=Very Likely) | ||||
| 4 | Please rate how well the site is organized. | 23 | How likely are you to make an online purchase from this site in the future? | ||
| 5 | Please rate the options available for navigating this site. | Primary Resource (1=Not Very Likely, 10=Very Likely) | |||
| 6 | Please rate how well the site layout helps you find what you are looking for. | 24 | How likely are you to use this site as your primary resource for browsing property or products for sale by the government? | ||
| 7 | Please rate the number of clicks to get where you want on this site. | ||||
| Product Descriptions (1=Poor, 10=Excellent, Don't Know) | 
|
||||
| 8 | Please rate the thoroughness of product descriptions on this site. | ||||
| 9 | Please rate how understandable the product descriptions are on this site. | ||||
| 10 | Please rate how well the product descriptions provide answers to your questions. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 11 | Please rate the relevance of search results on this site. | ||||
| 12 | Please rate the organization of search results on this site. | ||||
| 13 | Please rate how well the search results help you decide what to select. | ||||
| 14 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 15 | Please rate how quickly pages load on this site. | ||||
| 16 | Please rate the consistency of speed from page to page on this site. | ||||
| 17 | Please rate the ability to load pages without getting error messages on this site. | ||||
Sheet 2: Current Custom Qsts
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| 11/3/2014 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| CAS0033582 | Which of the following categories contains your age? | Under 18 | Radio button, one-up vertical | Single | N | Age | |||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| CAS0033583 | Which of the following best describes the highest level of education you have attained? | Have not graduated high school | Radio button, one-up vertical | Single | N | Education | |||
| High school graduate | |||||||||
| Some college, trade, technical or vocational training | |||||||||
| College graduate | |||||||||
| Post graduate degree | |||||||||
| Prefer not to answer | |||||||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A | ||||||||
| No | A | ||||||||
| I was just browsing the site | |||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| HAR0070132 | Have you tried the distance based search feature (that is, Distance Search)? | Yes | Z | Drop down, select one | S | Y | Skip Logic Group | Distance Search? | |
| No | |||||||||
| I was not aware of the distanced based search feature | X | ||||||||
| HAR0070133 | Z | Howsatisfied are you with the distance based search feature? | 1 = least satisfied | Radio button, scale, has don't know | S | Y | Skip Logic Group | Distance Search Sat | |
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = most satisfied | |||||||||
| Don't Know | |||||||||
| HAR0070134 | X | Distance Search is currently located at the bottom of the left navigation bar of the homepage. Is there location on the homepage that would be easier for you to find? | Text area, no char limit | S | N | Skip Logic Group | D Search Location | ||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| ACQWro0020389 | D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | ||||
| HAR0070136 | E | Why didn't you bid on an item? | I could not find the specific item that I was looking for. | Radio button, one-up vertical | S | N | Why no bid | ||
| I could not find any items in my location. | |||||||||
| I was just browsing the site. | |||||||||
| I do not like to purchase items online. | |||||||||
| Other, please specify: | F | ||||||||
| HAR0070137 | F | Please specify what other reason you did not bid on an item. | Text area, no char limit | OE_No bid | |||||
| HAR0070138 | Have you ever bid on an auction site other than GSA Auctions before? | Yes | Z | Drop down, select one | S | Y | Skip Logic Group | Other Sites | |
| No | |||||||||
| Don't remember | |||||||||
| HAR0070150 | Z | Which other auction sites (other than GSA Auctions) have you bid on before? | Text area, no char limit | N | Skip Logic Group | OE_Other Sites | |||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 3: Custom Qsts (11-7-14)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| 11/3/2014 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| CAS0033582 | Which of the following categories contains your age? | Under 18 | Radio button, one-up vertical | Single | N | Age | |||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| CAS0033583 | Which of the following best describes the highest level of education you have attained? | Have not graduated high school | Radio button, one-up vertical | Single | N | Education | |||
| High school graduate | |||||||||
| Some college, trade, technical or vocational training | |||||||||
| College graduate | |||||||||
| Post graduate degree | |||||||||
| Prefer not to answer | |||||||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A | ||||||||
| No | A | ||||||||
| I was just browsing the site | |||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| Have you tried the distance based search feature (that is, Distance Search)? | Yes | Z | Drop down, select one | S | Y | Skip Logic Group | Distance Search? | ||
| No | |||||||||
| I was not aware of the distanced based search feature | X | ||||||||
| Z | Howsatisfied are you with the distance based search feature? | 1 = least satisfied | Radio button, one-up vertical | S | Y | Skip Logic Group | Distance Search Sat | ||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = most satisfied | |||||||||
| Don't Know | |||||||||
| X | Distance Search is currently located at the bottom of the left navigation bar of the homepage. Is there location on the homepage that would be easier for you to find? | Text area, no char limit | S | N | Skip Logic Group | D Search Location | |||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| ACQWro0020389 | D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | ||||
| E | Why didn't you bid on an item? | I could not find the specific item that I was looking for. | Radio button, one-up vertical | S | N | Why no bid | |||
| I could not find any items in my location. | |||||||||
| I was just browsing the site. | |||||||||
| I do not like to purchase items online. | |||||||||
| Other, please specify: | F | ||||||||
| F | Please specify what other reason you did not bid on an item. | Text area, no char limit | OE_No bid | ||||||
| Have you ever bid on an auction site other than GSA Auctions before? | Yes | Z | Drop down, select one | S | Y | Skip Logic Group | Other Sites | ||
| No | |||||||||
| Don't remember | |||||||||
| Z | Which other auction sites (other than GSA Auctions) have you bid on before? | Text area, no char limit | N | Skip Logic Group | OE_Other Sites | ||||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 4: Custom Qsts (3-5-14)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| 3/5/2014 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| CAS0033582 | Which of the following categories contains your age? | Under 18 | Radio button, one-up vertical | Single | N | Age | |||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| CAS0033583 | Which of the following best describes the highest level of education you have attained? | Have not graduated high school | Radio button, one-up vertical | Single | N | Education | |||
| High school graduate | |||||||||
| Some college, trade, technical or vocational training | |||||||||
| College graduate | |||||||||
| Post graduate degree | |||||||||
| Prefer not to answer | |||||||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A | ||||||||
| No | A | ||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | |||||
| E | Why didn't you bid on an item? | Text area, no char limit | N | Why no bid | |||||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| In an effort to make it easier to find what you need on the site, GSA Auctions will be rolling out a new feature allowing visitors to search by distance. How would you prefer that this new feature be introduced? | By just providing the tool itself. No explanation is necessary. | Radio button, one-up vertical | Single | Y | OPS Group | Search Introduction | |||
| By providing assistance in the form of one or two sentences explaining how to use the new tool. | |||||||||
| By providing assistance in the form of a tutorial/help guide. | |||||||||
| Other, please specify: | F | ||||||||
| F | Please specify the other way in which the new tool should be introduced on the site: | Text area, no char limit | N | OPS Group | OE_Search Intro | ||||
| How helpful would it be to have a feature allowing you to search for items by distance? | Very helpful | Radio button, one-up vertical | Single | Y | Search Helpful? | ||||
| Somewhat helpful | |||||||||
| Not helpful | |||||||||
| No opinion | |||||||||
| How often would you use a feature that allowed you to search for items by distance? | Every visit | Radio button, one-up vertical | Single | Y | Search Frequency? | ||||
| Occassionally for specific items | |||||||||
| Never | |||||||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 5: Custom Qsts (7-12-13)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| Date: 7/10/13 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| CAS0033582 | Which of the following categories contains your age? | Under 18 | Radio button, one-up vertical | Single | N | Age | |||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| CAS0033583 | Which of the following best describes the highest level of education you have attained? | Have not graduated high school | Radio button, one-up vertical | Single | N | Education | |||
| High school graduate | |||||||||
| Some college, trade, technical or vocational training | |||||||||
| College graduate | |||||||||
| Post graduate degree | |||||||||
| Prefer not to answer | |||||||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A | ||||||||
| No | A | ||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | |||||
| E | Why didn't you bid on an item? | Text area, no char limit | N | Why no bid | |||||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 6: Custom Qsts (7-10-1 (2
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| Date: 7/10/13 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| Which of the following categories contains your age? | Under 18 | Radio button, one-up vertical | Single | N | Age | ||||
| 18-24 | |||||||||
| 25-34 | |||||||||
| 35-44 | |||||||||
| 45-54 | |||||||||
| 55-64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| Which of the following best describes the highest level of education you have attained? | Have not graduated high school | Radio button, one-up vertical | Single | N | Education | ||||
| High school graduate | |||||||||
| Some college, trade, technical or vocational training | |||||||||
| College graduate | |||||||||
| Post graduate degree | |||||||||
| Prefer not to answer | |||||||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A | ||||||||
| No | A | ||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | |||||
| E | Why didn't you bid on an item? | Text area, no char limit | N | Why no bid | |||||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 7: Custom Qsts (4-9-13)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| Date: 11/8/12 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A, B | ||||||||
| No | A, B | ||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| B | Why were you unable to find what you were looking for? | Item not available in desired location | Drop down, select one | M | N | Skip Logic Group | Why Unable | ||
| Item not available within desired price range | |||||||||
| Not enough information regarding item | |||||||||
| Not enough pictures of item | |||||||||
| Difficulty locating items within a certain location | |||||||||
| Difficulty locating specific item | |||||||||
| Just browsing the site | |||||||||
| Other, please specify: | X | ||||||||
| X | Please specify why else you were unable to find what you were looking for. | Text area, no char limit | N | Skip Logic Group | OE_Why Unable | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | |||||
| E | Why didn't you bid on an item? | Text area, no char limit | N | Why no bid | |||||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 8: Custom Qsts (12-13-12)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| Date: 11/8/12 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| SAC0884 | How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | |||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| SAC0885 | What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | ||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| SAC0886 | A | Other role | Text field, <100 char | N | Other role | ||||
| SAC0887 | What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | ||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| SAC0888 | A | Other reason | Text area, no char limit | N | Other reason | ||||
| SAC0889 | Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | ||
| Partially | A | ||||||||
| No | A | ||||||||
| SAC0890 | A | Please specify what were you trying to find. | Text area, no char limit | N | Info not found | ||||
| SAC0891 | What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | |
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| SAC0892 | E | Other method | Text field, <100 char | N | Other method | ||||
| SAC0893 | A | Please tell us about your experience with the site's search feature today. | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | |
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| SAC0894 | B | Other search difficulty | Text area, no char limit | N | Other search diff | ||||
| SAC0895 | C | How would you describe your navigation experience on this site today? (Please select all that apply.) | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | |
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| SAC0896 | D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | ||||
| SAC0897 | Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B, D | Drop down, select one | S | Y | Skip Logic Group | Bid | |
| No | E | ||||||||
| Don't remember | |||||||||
| SAC0898 | A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | ||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| SAC0899 | B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | ||
| No | C | ||||||||
| Don't know | |||||||||
| SAC0900 | C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | ||||
| D | What type of item did you bid on? | Text area, no char limit | N | Item bid on | |||||
| E | Why didn't you bid on an item? | Text area, no char limit | N | Why no bid | |||||
| SAC0901 | Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Checkbox, one-up vertical | M | Y | Skip Logic Group | Bidding factors | ||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| SAC0902 | A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | ||||
| SAC0903 | Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | ||
| No | A | ||||||||
| Not sure | |||||||||
| SAC0904 | A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | ||||
| SAC0905 | Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | |
| No | |||||||||
| Don't know | |||||||||
| SAC0906 | A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | ||||
| SAC0907 | What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | |||||
| SAC0908 | If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | |||||
| CJI4612 | Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4613 | Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4614 | Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| CJI4615 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | ||
| No | |||||||||
| CJI4616 | A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | |
| A tablet | X | ||||||||
| None of these | |||||||||
| CJI4617 | W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | ||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| CJI4618 | X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | ||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| CJI4619 | B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | |
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| CJI4620 | C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | |
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| CJI4621 | Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | |||
| CJI4622 | Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | |||
Sheet 9: Custom Qsts (11-19-12)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| Date: 11/8/12 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | ||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | |||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| A | Other role | Text field, <100 char | N | Other role | |||||
| What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | |||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| A | Other reason | Text area, no char limit | N | Other reason | |||||
| Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | |||
| Partially | |||||||||
| No | A | ||||||||
| A | If you were unable to find what you were looking for, please specify what were you trying to find? | Text area, no char limit | N | Info not found | |||||
| What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | ||
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| E | Other method | Text field, <100 char | N | Other method | |||||
| A | If you used search today to find your information, did you encounter any difficulties with the search features on the site? | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | ||
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| B | Other search difficulty | Text area, no char limit | N | Other search diff | |||||
| C | If you used navigation today to find your information, did you encounter any difficulties with the navigation capabilities on this site? | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | ||
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | |||||
| Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B | Drop down, select one | S | Y | Skip Logic Group | Bid | ||
| No | |||||||||
| Don't remember | |||||||||
| A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | |||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | |||
| No | C | ||||||||
| Don't know | |||||||||
| C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | |||||
| Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Drop down, select one | S | Y | Skip Logic Group | Bidding factors | |||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | |||||
| Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | |||
| No | A | ||||||||
| Not sure | |||||||||
| A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | |||||
| Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | ||
| No | |||||||||
| Don't know | |||||||||
| A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | |||||
| What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | ||||||
| If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | ||||||
| Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | |||
| No | |||||||||
| A | Which of the following devices do you have? | A SmartPhone | W | Checkbox, one-up vertical | Multi | Y | Phone or Tablet | ||
| A tablet | X | ||||||||
| None of these | |||||||||
| W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | |||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | |||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | ||
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | ||
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | ||||
| Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | ||||
Sheet 10: Custom Qsts (11-8-12)
| Model Instance Name: | |||||||||
| GSA Auctions Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: AJQIklxwAItIFZh95sd5MQ== | pink: ADDITION | ||||||||
| Date: 11/8/12 | blue + -->: REWORDING | ||||||||
| GSA Auctions Survey CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| How frequently do you visit this site? | First time | Drop down, select one | S | Y | Frequency | ||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| What best describes you? | Citizen/General public | Drop down, select one | S | Y | OPS Group | Role | |||
| Government employee | |||||||||
| Reseller | |||||||||
| Realtor | |||||||||
| Car dealer | |||||||||
| Small business | |||||||||
| Other, please specify: | A | ||||||||
| A | Other role | Text field, <100 char | N | Other role | |||||
| What is your primary reason for visiting the site today? | Just browsing the site | Drop down, select one | S | Y | Skip Logic Group | Primary reason | |||
| Looking for real estate (houses, buildings, land, farms) | |||||||||
| Vehicles and parts | |||||||||
| Agricultural Equipment and Supplies | |||||||||
| Aircraft and Aircraft Parts | |||||||||
| Boats and Marine Equipment | |||||||||
| Communication Equipment | |||||||||
| Computer Equipment and Accessories | |||||||||
| Construction Equipment | |||||||||
| Electrical and Electronic Equipment and Components | |||||||||
| Fire Trucks and Fire Fighting Equipment | |||||||||
| Furniture | |||||||||
| Hand Tools & Shop Equipment | |||||||||
| Household/Personal | |||||||||
| Industrial Machinery | |||||||||
| Jewelry & Exotic Collectibles | |||||||||
| Lab Equipment | |||||||||
| Medical, Dental, and Veterinary Equipment and Supplies | |||||||||
| Miscellaneous | |||||||||
| Motorcycles & Bicycles | |||||||||
| NASA Shuttle/Hubble | |||||||||
| Office Equipment and Supplies | |||||||||
| Photographic Equipment | |||||||||
| Trailers, Tractors and Manufactured Housing | |||||||||
| Other, please specify: | A | ||||||||
| A | Other reason | Text area, no char limit | N | Other reason | |||||
| Did you find what you were looking for? | Yes | Drop down, select one | S | Y | Skip Logic Group | Find | |||
| Partially | |||||||||
| No | A | ||||||||
| A | If you were unable to find what you were looking for, please specify what were you trying to find? | Text area, no char limit | N | Info not found | |||||
| What method do you use to find your information? | Site's search feature | A | Drop down, select one | S | Y | Skip Logic Group | Method | ||
| Advanced search | A | ||||||||
| Browse by category | C | ||||||||
| Browse by location | C | ||||||||
| Quick links | C | ||||||||
| Just navigating through the pages | C | ||||||||
| Combination of search and navigation | A,C | ||||||||
| Other, please specify: | E | ||||||||
| E | Other method | Text field, <100 char | N | Other method | |||||
| A | If you used search today to find your information, did you encounter any difficulties with the search features on the site? | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Search Difficulty | ||
| Results were not relevant to my search terms | |||||||||
| Results were too similar/redundant | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Returned too many results | |||||||||
| Returned no enough or no results | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other, please specify: | B | ||||||||
| B | Other search difficulty | Text area, no char limit | N | Other search diff | |||||
| C | If you used navigation today to find your information, did you encounter any difficulties with the navigation capabilities on this site? | No problems were encountered | Checkbox, one-up vertical | M | Y | Skip Logic Group | Navigation Difficulty | ||
| Links/ headings are not intuitive enough | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Could not navigate back to previous information | |||||||||
| Had difficulty finding detailed information on your web pages | |||||||||
| Had difficulty finding related information on your web pages | |||||||||
| Had various technical difficulties (links didn't work, received error messages, etc.) | |||||||||
| Other, please specify: | D | ||||||||
| D | Other navigational difficulty | Text area, no char limit | N | Other navigation diff | |||||
| Have you ever bid on an item or product on the GSA Auctions site? | Yes | A,B | Drop down, select one | S | Y | Skip Logic Group | Bid | ||
| No | |||||||||
| Don't remember | |||||||||
| A | Was the bidding process easy to understand? | Very easy to understand | Drop down, select one | S | N | Bidding process | |||
| Somewhat easy to understand | |||||||||
| Somewhat difficult to understand | |||||||||
| Very difficult to understand | |||||||||
| B | Did you like the bid inactivity feature which extends an auction to prevent sniping? | Yes | Drop down, select one | S | N | Inactivity feature | |||
| No | C | ||||||||
| Don't know | |||||||||
| C | If no, please tell us why? | Text area, no char limit | N | Don't like inactivity feature | |||||
| Think of a commodity that you regularly buy. What is most important to you when deciding to bid on a particular item belonging to that commodity? | Location | Drop down, select one | S | Y | Skip Logic Group | Bidding factors | |||
| Condition | |||||||||
| Written Description | |||||||||
| Features | |||||||||
| Attached Photo of Item | |||||||||
| Other, please specify: | A | ||||||||
| A | Other most important bidding factors | Text area, no char limit | N | Other bidding factor | |||||
| Were the terms of sale clear with regards to payment and removal? | Yes | Drop down, select one | S | Y | Skip Logic Group | Terms of sale | |||
| No | A | ||||||||
| Not sure | |||||||||
| A | If no, please tell us why the terms of sale were unclear? | Text area, no char limit | N | Unclear terms of sale | |||||
| Did you encounter any difficulty in coordinating removal? | Yes | A | Drop down, select one | S | Y | Skip Logic Group | Coordinating removal | ||
| No | |||||||||
| Don't know | |||||||||
| A | If yes, please describe the difficulty with coordinating removal. | Text area, no char limit | N | Removal difficulty | |||||
| What other features or information would you like to see added to this site? | Text area, no char limit | N | Other features/info | ||||||
| If you could make one improvement to the site, what would it be? | Text area, no char limit | Y | Improvement | ||||||
| Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | |||
| Video I saw on YouTube | |||||||||
| Internet blogs or discussion forums | Adjust Template/Style Sheet | ||||||||
| Advertising on social networks (Facebook, Twitter) | Randomize | ||||||||
| Message directly from the agency on a social network | |||||||||
| Online Pinboard (Pinterest) | |||||||||
| Mobile phone text messages or alerts | |||||||||
| Instant Message from a friend or colleague | |||||||||
| Familiarity with site/company/brand | |||||||||
| Email list / newsletter from the site | |||||||||
| Search engine results | |||||||||
| Word of mouth recommendation from someone I know | |||||||||
| Referred by another website or link | |||||||||
| Don't know | |||||||||
| Other | Anchor Answer Choice | ||||||||
| Do you ever access the Internet using a mobile phone or tablet? | Yes | A, B | Radio button, one-up vertical | Single | Y | Access Mobile Internet | |||
| No | |||||||||
| A | Which of the following devices do you have? | A SmartPhone | W | Radio button, one-up vertical | Multi | Y | Phone or Tablet | ||
| A tablet | X | ||||||||
| None of these | |||||||||
| W | Specifically, which type of mobile phone do you have? | iPhone | Radio button, one-up vertical | Single | Y | Phone Type | |||
| Android | |||||||||
| Blackberry | |||||||||
| Another phone | |||||||||
| X | Specifically, which type of tablet do you have? | iPad | Radio button, one-up vertical | Single | Y | Tablet Type | |||
| Kindle | |||||||||
| Android | |||||||||
| Blackberry | |||||||||
| Another tablet | |||||||||
| B | Have you ever accessed ANY federal website using a mobile phone or tablet? | Yes | C | Radio button, one-up vertical | Single | Y | Federal Mobile Site Usage | ||
| No, but I plan to do so | |||||||||
| No, but I might in the future | |||||||||
| No, and I don't plan to do so | |||||||||
| C | Have you ever accessed GSA Auction's site using a mobile phone or tablet? | Yes | Y, Z | Radio button, one-up vertical | Single | Y | Mobile Site Usage | ||
| No, but I plan to do so | Z | ||||||||
| No, but I might in the future | Z | ||||||||
| No, and I don't plan to do so | |||||||||
| Y | What was the main reason you last visited GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Mobile Primary Reason | ||||
| Z | What resources/additional resources might you want to access from GSA Auction's site using a mobile phone or tablet? | Text area, no char limit | Single | N | Desired Resources | ||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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