Form 1164 2015 919 MyUSCIS Questionnaire

E-Government Website Customer Satisfaction Surveys

2015 919 MyUSCIS Questionnaire.xlsx

2015 919 MyUSCIS Questionnaire

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!






























Welcome Text - Alternate
Thank You Text - Alternate




Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.
Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.












































































Sheet 2: Model Qsts

Model Name
MyUSCIS

Red & Strike-Through: Delete


Model ID



Underlined & Italicized: Re-order

Partitioned
Yes

Pink: Addition

Date
2/11/2015

Blue: Reword











Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site in the future?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Primary Resource How likely are you to use this site as your primary resource for all your immigration needs?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)






Site Information - Thoroughness Please rate the thoroughness of information provided on this site.






Site Information - Understandable Please rate how understandable this site’s information is.






Site Information - Answers Please rate how well the site’s information provides answers to your questions.






Sheet 3: Current CQs

Model Name MyUSCIS
Red & Strike-Through: Delete




Model ID 0
Underlined & Italicized: Re-order



Partitioned Yes
Pink: Addition



Date 1/11/2015
Blue: Reword












QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


How frequently do you visit this site? This is my first time on the site
Y Drop down, select one
Frequency


Daily






Weekly






Monthly






Every 2 months or less often






What best describes your role when visiting this site? U.S. born citizen
Y Drop down, select one
Role


Naturalized U.S. citizen






Permanent Resident (green card holder)






Conditional Resident






Family member or friend of applicant






Citizen of a foreign country






Fiancé K-1






Visitor/nonimmigrant






Temporary Worker






Student or Exchange Visitor






Employer






Attorney/representative






Community organization






Other






What is your primary reason for visiting the site today? Become a U.S. citizen
Y Radio button, one-up vertical
Reason


Get a Green Card (Permanent Resident Card)






Renew or replace my Green Card






Help a family member get a green card






Help a relative get a green card






Remove my conditional status






Adopt a child living abroad






Get proof of my citizenship






Replace my Naturalization/Citizenship Certificate






Change to another nonimmigrant status






Extend my nonimmigrant stay






Petition for a spouse






Petition for a fiancé






Work in the U.S.






Apply for deferred action






Apply for a visa






Create an account with myUSCIS






View my account with myUSCIS






Other






Were you able to complete your task during your visit today? Yes
Y Radio button, one-up vertical Skip Logic Group* Task


Partially A





No A




A What prevented you from completing your task today?

N Text area, no char limit Skip Logic Group* Incomplete task


What feature(s) of the site did you utilize today? My personal account
Y Checkbox, one-up vertical
Features


Tools for benefit options






Online application forms






Case Status






Intelligent Virtual Assistant (IVA)






Just browsed the site at this time






Other






Which of the following statements describes your experience while reviewing the site information? There were no issues with the site information
Y Checkbox, one-up vertical
Information


Information was not up to date






Information did not answer my questions






Language was not clear and concise






Wording used was not easily understood






Other






Did you find the information you were looking for today? Yes
Y Radio button, one-up vertical Skip Logic Group* Find info


Partially A





No A




A Please specify the information you were trying to find.

N Text area, no char limit Skip Logic Group* No info found


Please tell us how likely you are to call the 1-800 number following your site visit today? Very likely
Y Radio button, one-up vertical
1-800 number


Somewhat likely






Not at all likely






Not sure






Did you have any navigational issues today? Yes A Y Radio button, one-up vertical Skip Logic Group* Navigation


No





A Please describe the navigational issue you experienced today.

N Text area, no char limit Skip Logic Group* Navigation issue


If you could make one improvement to this site, what would it be?

N Text area, no char limit
Improvement


On whose behalf are you looking for information today? Myself
N Drop down, select one
Behalf


Family member/relative






Friend






Client






Student






Fiancé






Employer/employee






Other






What is your gender? Female
N Radio button, one-up vertical
Gender


Male






I prefer not to respond






Please select the category that includes your age? 17 and under
N Drop down, select one
Age


18 – 24






25 – 34






35 – 44






45 – 54






55 – 64






65 and over






I prefer not to respond






Where do you currently reside? USA
N Radio button, one-up vertical
Reside


Outside of USA






I prefer not to respond






Please specify your country of origin. United States of America
N Drop down, select one
County of origin


Afghanistan






Albania






Algeria






Andorra






Angola






Anguilla






Antigua and Barbuda






Argentina






Armenia






Australia






Austria






Azerbaijan






Bahamas, The






Bahrain






Bangladesh






Barbados






Belarus






Belgium






Belize






Benin






Bermuda






Bhutan






Bolivia






Bosnia and Herzegovina






Botswana






Brazil






Brunei






Bulgaria






Burkina Faso






Burma






Burundi






Cambodia






Cameroon






Canada






Cape Verde






Central African Republic






Chad






Chile






China






Colombia






Cook Islands






Costa Rica






Côte d'Ivoire






Croatia






Cuba






Cyprus






Czech Republic






Democratic Republic of the Congo






Denmark






Djibouti






Dominica






Dominican Republic






Timor Leste






Ecuador






Egypt






El Salvador






Equatorial Guinea






Eritrea






Estonia






Ethiopia






Fiji






Finland






France






Gabon






Gambia, The






Gaza






Georgia






Germany






Ghana






Greece






Grenada






Guatemala






Guinea






Guinea-Bissau






Guyana






Haiti






Holy See






Honduras






Hong Kong






Hungary






Iceland






India






Indonesia






Iran






Iraq






Ireland






Israel






Italy






Jamaica






Japan






Jordan






Kazakhstan






Kenya






Kiribati






Korea, North






Korea, South






Kosovo






Kuwait






Kyrgyzstan






Laos






Latvia






Lebanon






Lesotho






Liberia






Libya






Liechtenstein






Lithuania






Luxembourg






Macau






Macedonia






Madagascar






Malawi






Malaysia






Maldives






Mali






Malta






Marshall Islands






Mauritania






Mauritius






Mexico






Micronesia






Moldova






Monaco






Mongolia






Montenegro






Morocco






Mozambique






Namibia






Nauru






Nepal






Netherlands






Netherlands Antilles






New Zealand






Nicaragua






Niger






Nigeria






Norway






Oman






Pakistan






Palau






Panama






Papua New Guinea






Paraguay






Peru






Philippines






Poland






Portugal






Qatar






Romania






Russia






Rwanda






Samoa






San Marino






Sao Tome and Principe






Saudi Arabia






Senegal






Serbia






Seychelles






Sierra Leone






Singapore






Slovakia






Slovenia






Solomon Islands






Somalia






South Africa






Spain






Sri Lanka






St. Kitts and Nevis






St. Lucia






St. Vincent and the Grenadines






Sudan






Suriname






Swaziland






Sweden






Switzerland






Syria






Taiwan






Tajikistan






Tanzania






Thailand






Togo






Tonga






Trinidad and Tobago






Tunisia






Turkey






Turkmenistan






Tuvalu






Uganda






Ukraine






United Arab Emirates






United Kingdom






Uruguay






Uzbekistan






Vanuatu






Venezuela






Vietnam






West Bank






Yemen






Zambia






Zimbabwe






I prefer not to respond




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