Welcome and Thank You Text | ||||||
Welcome Text | Thank You Text | |||||
Thank you for visiting [Company/Site/Agency]. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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Welcome Text - Alternate | Thank You Text - Alternate | |||||
Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential. | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Model Name | MyUSCIS | |||||||
Model ID | Underlined & Italicized: Re-order | |||||||
Partitioned | Yes | Pink: Addition | ||||||
Date | 2/11/2015 | Blue: Reword | ||||||
Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
Look and Feel - Appeal | Please rate the visual appeal of this site. | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return | How likely are you to return to this site in the future? | |||
Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
Look and Feel - Readability | Please rate the readability of the pages on this site. | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Recommend | How likely are you to recommend this site to someone else? | |||
Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
Site Performance - Loading | Please rate how quickly pages load on this site. | Primary Resource | How likely are you to use this site as your primary resource for all your immigration needs? | |||||
Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | |||||||
Site Performance - Completeness | Please rate how completely the page content loads on this site. | |||||||
Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
Navigation - Organized | Please rate how well the site is organized. | |||||||
Navigation - Options | Please rate the options available for navigating this site. | |||||||
Navigation - Layout | Please rate how well the site layout helps you find what you need. | |||||||
Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | |||||||
Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | |||||||
Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | |||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | |||||||
Site Information - Understandable | Please rate how understandable this site’s information is. | |||||||
Site Information - Answers | Please rate how well the site’s information provides answers to your questions. |
Model Name | MyUSCIS | |||||||
Model ID | 0 | Underlined & Italicized: Re-order | ||||||
Partitioned | Yes | Pink: Addition | ||||||
Date | 1/11/2015 | Blue: Reword | ||||||
QID | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
How frequently do you visit this site? | This is my first time on the site | Y | Drop down, select one | Frequency | ||||
Daily | ||||||||
Weekly | ||||||||
Monthly | ||||||||
Every 2 months or less often | ||||||||
What best describes your role when visiting this site? | U.S. born citizen | Y | Drop down, select one | Role | ||||
Naturalized U.S. citizen | ||||||||
Permanent Resident (green card holder) | ||||||||
Conditional Resident | ||||||||
Family member or friend of applicant | ||||||||
Citizen of a foreign country | ||||||||
Fiancé K-1 | ||||||||
Visitor/nonimmigrant | ||||||||
Temporary Worker | ||||||||
Student or Exchange Visitor | ||||||||
Employer | ||||||||
Attorney/representative | ||||||||
Community organization | ||||||||
Other | ||||||||
What is your primary reason for visiting the site today? | Become a U.S. citizen | Y | Radio button, one-up vertical | Reason | ||||
Get a Green Card (Permanent Resident Card) | ||||||||
Renew or replace my Green Card | ||||||||
Help a family member get a green card | ||||||||
Help a relative get a green card | ||||||||
Remove my conditional status | ||||||||
Adopt a child living abroad | ||||||||
Get proof of my citizenship | ||||||||
Replace my Naturalization/Citizenship Certificate | ||||||||
Change to another nonimmigrant status | ||||||||
Extend my nonimmigrant stay | ||||||||
Petition for a spouse | ||||||||
Petition for a fiancé | ||||||||
Work in the U.S. | ||||||||
Apply for deferred action | ||||||||
Apply for a visa | ||||||||
Create an account with myUSCIS | ||||||||
View my account with myUSCIS | ||||||||
Other | ||||||||
Were you able to complete your task during your visit today? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Task | |||
Partially | A | |||||||
No | A | |||||||
A | What prevented you from completing your task today? | N | Text area, no char limit | Skip Logic Group* | Incomplete task | |||
What feature(s) of the site did you utilize today? | My personal account | Y | Checkbox, one-up vertical | Features | ||||
Tools for benefit options | ||||||||
Online application forms | ||||||||
Case Status | ||||||||
Intelligent Virtual Assistant (IVA) | ||||||||
Just browsed the site at this time | ||||||||
Other | ||||||||
Which of the following statements describes your experience while reviewing the site information? | There were no issues with the site information | Y | Checkbox, one-up vertical | Information | ||||
Information was not up to date | ||||||||
Information did not answer my questions | ||||||||
Language was not clear and concise | ||||||||
Wording used was not easily understood | ||||||||
Other | ||||||||
Did you find the information you were looking for today? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Find info | |||
Partially | A | |||||||
No | A | |||||||
A | Please specify the information you were trying to find. | N | Text area, no char limit | Skip Logic Group* | No info found | |||
Please tell us how likely you are to call the 1-800 number following your site visit today? | Very likely | Y | Radio button, one-up vertical | 1-800 number | ||||
Somewhat likely | ||||||||
Not at all likely | ||||||||
Not sure | ||||||||
Did you have any navigational issues today? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Navigation | ||
No | ||||||||
A | Please describe the navigational issue you experienced today. | N | Text area, no char limit | Skip Logic Group* | Navigation issue | |||
If you could make one improvement to this site, what would it be? | N | Text area, no char limit | Improvement | |||||
On whose behalf are you looking for information today? | Myself | N | Drop down, select one | Behalf | ||||
Family member/relative | ||||||||
Friend | ||||||||
Client | ||||||||
Student | ||||||||
Fiancé | ||||||||
Employer/employee | ||||||||
Other | ||||||||
What is your gender? | Female | N | Radio button, one-up vertical | Gender | ||||
Male | ||||||||
I prefer not to respond | ||||||||
Please select the category that includes your age? | 17 and under | N | Drop down, select one | Age | ||||
18 – 24 | ||||||||
25 – 34 | ||||||||
35 – 44 | ||||||||
45 – 54 | ||||||||
55 – 64 | ||||||||
65 and over | ||||||||
I prefer not to respond | ||||||||
Where do you currently reside? | USA | N | Radio button, one-up vertical | Reside | ||||
Outside of USA | ||||||||
I prefer not to respond | ||||||||
Please specify your country of origin. | United States of America | N | Drop down, select one | County of origin | ||||
Afghanistan | ||||||||
Albania | ||||||||
Algeria | ||||||||
Andorra | ||||||||
Angola | ||||||||
Anguilla | ||||||||
Antigua and Barbuda | ||||||||
Argentina | ||||||||
Armenia | ||||||||
Australia | ||||||||
Austria | ||||||||
Azerbaijan | ||||||||
Bahamas, The | ||||||||
Bahrain | ||||||||
Bangladesh | ||||||||
Barbados | ||||||||
Belarus | ||||||||
Belgium | ||||||||
Belize | ||||||||
Benin | ||||||||
Bermuda | ||||||||
Bhutan | ||||||||
Bolivia | ||||||||
Bosnia and Herzegovina | ||||||||
Botswana | ||||||||
Brazil | ||||||||
Brunei | ||||||||
Bulgaria | ||||||||
Burkina Faso | ||||||||
Burma | ||||||||
Burundi | ||||||||
Cambodia | ||||||||
Cameroon | ||||||||
Canada | ||||||||
Cape Verde | ||||||||
Central African Republic | ||||||||
Chad | ||||||||
Chile | ||||||||
China | ||||||||
Colombia | ||||||||
Cook Islands | ||||||||
Costa Rica | ||||||||
Côte d'Ivoire | ||||||||
Croatia | ||||||||
Cuba | ||||||||
Cyprus | ||||||||
Czech Republic | ||||||||
Democratic Republic of the Congo | ||||||||
Denmark | ||||||||
Djibouti | ||||||||
Dominica | ||||||||
Dominican Republic | ||||||||
Timor Leste | ||||||||
Ecuador | ||||||||
Egypt | ||||||||
El Salvador | ||||||||
Equatorial Guinea | ||||||||
Eritrea | ||||||||
Estonia | ||||||||
Ethiopia | ||||||||
Fiji | ||||||||
Finland | ||||||||
France | ||||||||
Gabon | ||||||||
Gambia, The | ||||||||
Gaza | ||||||||
Georgia | ||||||||
Germany | ||||||||
Ghana | ||||||||
Greece | ||||||||
Grenada | ||||||||
Guatemala | ||||||||
Guinea | ||||||||
Guinea-Bissau | ||||||||
Guyana | ||||||||
Haiti | ||||||||
Holy See | ||||||||
Honduras | ||||||||
Hong Kong | ||||||||
Hungary | ||||||||
Iceland | ||||||||
India | ||||||||
Indonesia | ||||||||
Iran | ||||||||
Iraq | ||||||||
Ireland | ||||||||
Israel | ||||||||
Italy | ||||||||
Jamaica | ||||||||
Japan | ||||||||
Jordan | ||||||||
Kazakhstan | ||||||||
Kenya | ||||||||
Kiribati | ||||||||
Korea, North | ||||||||
Korea, South | ||||||||
Kosovo | ||||||||
Kuwait | ||||||||
Kyrgyzstan | ||||||||
Laos | ||||||||
Latvia | ||||||||
Lebanon | ||||||||
Lesotho | ||||||||
Liberia | ||||||||
Libya | ||||||||
Liechtenstein | ||||||||
Lithuania | ||||||||
Luxembourg | ||||||||
Macau | ||||||||
Macedonia | ||||||||
Madagascar | ||||||||
Malawi | ||||||||
Malaysia | ||||||||
Maldives | ||||||||
Mali | ||||||||
Malta | ||||||||
Marshall Islands | ||||||||
Mauritania | ||||||||
Mauritius | ||||||||
Mexico | ||||||||
Micronesia | ||||||||
Moldova | ||||||||
Monaco | ||||||||
Mongolia | ||||||||
Montenegro | ||||||||
Morocco | ||||||||
Mozambique | ||||||||
Namibia | ||||||||
Nauru | ||||||||
Nepal | ||||||||
Netherlands | ||||||||
Netherlands Antilles | ||||||||
New Zealand | ||||||||
Nicaragua | ||||||||
Niger | ||||||||
Nigeria | ||||||||
Norway | ||||||||
Oman | ||||||||
Pakistan | ||||||||
Palau | ||||||||
Panama | ||||||||
Papua New Guinea | ||||||||
Paraguay | ||||||||
Peru | ||||||||
Philippines | ||||||||
Poland | ||||||||
Portugal | ||||||||
Qatar | ||||||||
Romania | ||||||||
Russia | ||||||||
Rwanda | ||||||||
Samoa | ||||||||
San Marino | ||||||||
Sao Tome and Principe | ||||||||
Saudi Arabia | ||||||||
Senegal | ||||||||
Serbia | ||||||||
Seychelles | ||||||||
Sierra Leone | ||||||||
Singapore | ||||||||
Slovakia | ||||||||
Slovenia | ||||||||
Solomon Islands | ||||||||
Somalia | ||||||||
South Africa | ||||||||
Spain | ||||||||
Sri Lanka | ||||||||
St. Kitts and Nevis | ||||||||
St. Lucia | ||||||||
St. Vincent and the Grenadines | ||||||||
Sudan | ||||||||
Suriname | ||||||||
Swaziland | ||||||||
Sweden | ||||||||
Switzerland | ||||||||
Syria | ||||||||
Taiwan | ||||||||
Tajikistan | ||||||||
Tanzania | ||||||||
Thailand | ||||||||
Togo | ||||||||
Tonga | ||||||||
Trinidad and Tobago | ||||||||
Tunisia | ||||||||
Turkey | ||||||||
Turkmenistan | ||||||||
Tuvalu | ||||||||
Uganda | ||||||||
Ukraine | ||||||||
United Arab Emirates | ||||||||
United Kingdom | ||||||||
Uruguay | ||||||||
Uzbekistan | ||||||||
Vanuatu | ||||||||
Venezuela | ||||||||
Vietnam | ||||||||
West Bank | ||||||||
Yemen | ||||||||
Zambia | ||||||||
Zimbabwe | ||||||||
I prefer not to respond |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |