30 Day Federal Register Notice

1090-0008 30 Day FRN 2015.pdf

E-Government Website Customer Satisfaction Surveys

30 Day Federal Register Notice

OMB: 1090-0008

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14154

Federal Register / Vol. 80, No. 52 / Wednesday, March 18, 2015 / Notices

of this information collection activity
provides a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency programs and/or services within
the Executive Branch.
(4) As required under 5 CFR
1320.8(d), a Federal Register notice
soliciting comments on the collection of
information was published on
November 18, 2014 (79 FR 68689–90).
No comments were received. This
notice provides the public with an
additional 30 days in which to comment
on the proposed information collection
activity.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for Office of Management and
Budget approval. Comments are invited
on: (a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ADDRESSES
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to

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withhold. We will honor your request to
the extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: March 12, 2015.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2015–06241 Filed 3–17–15; 8:45 am]
BILLING CODE 4334–12–P

DEPARTMENT OF THE INTERIOR
Bureau of Reclamation
[RR01115000, 15XR0680A1,
RX.R0336900.0019100]
Notice of Public Meeting of the Yakima
River Basin Conservation Advisory Group;
Yakima River Basin Water Enhancement
Project, Yakima, Washington

Bureau of Reclamation,
Interior.
ACTION: Notice.
AGENCY:

The Yakima River Basin
Conservation Advisory Group, Yakima
River Basin Water Enhancement Project,
established by the Secretary of the
Interior, will hold a public meeting. The
Yakima River Basin Conservation
Advisory Group is a Federal advisory
committee that provides technical
advice and counsel to the Secretary of
the Interior and Washington State on the
structure, implementation, and
oversight of the Yakima River Basin
Water Conservation Program.
DATES: The meeting will be held on
Friday, April 10, 2015, from 9 a.m. to
12:00 p.m.
ADDRESSES: The meeting will be held at
the Bureau of Reclamation, Yakima
Field Office, 1917 Marsh Road, Yakima,
Washington 98901.
FOR FURTHER INFORMATION CONTACT:
Timothy McCoy, Manager, Yakima
River Basin Water Enhancement Project,
(509) 575–5848, extension 209;
facsimile (509) 454–5612; or by email at
[email protected].
SUPPLEMENTARY INFORMATION: The
Yakima River Basin conservation
Advisory Group (CAG) provides
recommendations to the Secretary of the
Interior and the State of Washington on
the structure and implementation of the
basin conservation program; with that
the group provides recommendations on
rules, regulations, and administration to
facilitate the voluntary sale and lease of
water. The CAG provides oversight to
the Yakima River Basin Conservation
Plan, and provides an annual review of
SUMMARY:

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the implementation of the Water
Conservation Program, including the
applicable water conservation
guidelines of the Secretary used by
participating entities in preparing their
individual water conservation plan.
Agenda. The primary purpose of the
meeting is to update CAG members of
the status of ongoing and future projects
being funded with Yakima River Basin
Water Enhancement Project funds. This
meeting is open to the public.
Public Disclosure. Before including
your address, phone number, email
address, or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Dated: February 26, 2015.
Timothy McCoy,
Program Manager, Pacific Northwest Region.
[FR Doc. 2015–06258 Filed 3–17–15; 8:45 am]
BILLING CODE 4332–90–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[15XD4523WK DWK000000.000000
DS64900000 DQ.64920.15COPER]

Proposed Renewal of Information
Collection: 1090–0008, E-Government
Web Site Customer Satisfaction
Surveys (Formerly American Customer
Satisfaction Index (ACSI) EGovernment Web Site Customer
Satisfaction Surveys)
Office of Strategic Employee
and Organization Development, Federal
Consulting Group, Department of the
Interior.
ACTION: Notice and request for
comments.
AGENCY:

In compliance with section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the Federal
Consulting Group within the
Department of the Interior announces
that it has submitted a request for a
proposed extension of information
collection for the E-Government Web
site Customer Satisfaction Surveys to
the Office of Management and Budget,
and requests public comments on this
submission. The information collection
request describes the nature of the
information collection and the expected
burden and cost.

SUMMARY:

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Federal Register / Vol. 80, No. 52 / Wednesday, March 18, 2015 / Notices
Office of Management and
Budget has up to 60 days to approve or
disapprove the information collection
request, but may respond after 30 days;
therefore, public comments should be
submitted to Office of Management and
Budget by April 17, 2015, in order to be
assured of consideration.
ADDRESSES: Send your written
comments by facsimile to (202) 395–
5806 or email (OIRA_Submission@
omb.eop.gov) to the Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Attention: Desk Office for the
Department of the Interior (1090–0008).
Also, please send a copy of your
comments to Federal Consulting Group,
Attention: Richard Tate, 1849 C St. NW.,
MS 2256, Washington, DC 20240–0001,
or by facsimile to (202) 513–7686, or via
email to [email protected].
Individuals providing comments should
reference E-Government Web site
Customer Satisfaction Surveys (OMB ID:
1090–0008).
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group
(see contact information provided in the
ADDRESSES section above). You may also
review the information collection
request online at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION:

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DATES:

I. Abstract
The Office of Management and Budget
regulation at 5 CFR part 1320, which
implements the provisions of the
Paperwork Reduction Act of 1995 (Pub.
L. 104–13), require that interested
members of the public and affected
agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to Office of
Management and Budget to renew its
approval of this collection of
information for three years.
This information collection activity
provides a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal Government
agency Web sites within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with
ForeSee to offer this assessment to
federal agencies.
ForeSee is a leader in customer
satisfaction and customer experience
management on the Web and related

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media. Its methodology (Customer
Experience Analytics or CXA) is a
derivative of one of the most respected,
credible, and well known measures of
customer satisfaction in the country, the
American Customer Satisfaction Index
(ACSI). The ForeSee CXA methodology
combines survey data and a patented
econometric model to precisely measure
the customer satisfaction of Web site
users, identify specific areas for
improvement, and determine the impact
of those improvements on customer
satisfaction and future customer
behaviors.
The ForeSee CXA is the only crossagency methodology for obtaining
comparable measures of customer
satisfaction with Federal Government
Web sites. The ultimate purpose of
ForeSee CXA is to help improve the
quality of goods and services available
to American citizens, including those
from the Federal government.
The E-Government Web site Customer
Satisfaction Surveys will be completed
subject to the Privacy Act of 1974,
Public Law 93–579, December 31, 1974
(5 U.S.C. 522a). The agency information
collection will be used solely for the
purpose of the survey. The contractor
will not be authorized to release any
agency information upon completion of
the survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly selected respondents from
among established systems of records
provided for such routine uses.
There is no other agency or
organization able to provide the
information accessible through the
surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid Office of Management and Budget

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14155

control number. The Office of
Management and Budget control
number for this collection is 1090–0008.
The control number will be displayed
on the surveys used. For expeditious
administration of the surveys, the
expiration date will not be displayed on
the individual instruments. Response to
the surveys is voluntary.
II. Data
(1) Title: American Customer
Satisfaction Index (ACSI) E-Government
Web Site Customer Satisfaction Surveys.
OMB Control Number: 1090–0008.
Current Expiration Date: March 31,
2015.
Frequency of Collection: Once per
survey.
Description of Respondents:
Individuals, Business, and State, Local,
or Tribal Governments who have visited
Federal Government Web sites.
Type of Review: Renewal.
(2) Annual Reporting and Record
Keeping Burden.
Total Annual Burden Hours: 52,083.
Estimated Number of Respondents:
Participation by Federal agencies will
vary as new Web sites are added or
deleted. However, based on our
experience from the previous three-year
approval period, the number of surveys
has been very consistent with little
change and estimate for the next three
years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 250.
Respondents: 5,000 per survey.
Annual Responses: 1,250,000.
Frequency of Response: Once per
survey.
Average Minutes per Response: 2.5.
Burden Hours: 52,083 hours.
(3) Description of the Need and Use
of the Information: The proposed
renewal of this information collection
activity provides a means to
consistently assess, benchmark and
improve customer satisfaction with
Federal government agency Web sites
within the Executive Branch.
(4) As required under 5 CFR
1320.8(d), a Federal Register notice
soliciting comments on the collection of
information was published on
November 18, 2014 (79 FR 68688–89).
No comments were received. This
notice provides the public with an
additional 30 days in which to comment
on the proposed information collection
activity.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for Office of Management and
Budget approval. Comments are invited
on: (a) Whether the collection of
information is necessary for the proper

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14156

Federal Register / Vol. 80, No. 52 / Wednesday, March 18, 2015 / Notices

performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ADDRESSES
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
the extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: March 12, 2015.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2015–06240 Filed 3–17–15; 8:45 am]
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BILLING CODE 4334–12–P

DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–HQ–MB–2015–N228; 91400–5110–
0000; 91400–9410–0000]

Multistate Conservation Grant
Program; Fiscal Year 2015 Priority List
and Approval for Conservation
Projects
Fish and Wildlife Service,
Interior.
ACTION: Notice of receipt of priority list
and approval of projects.
AGENCY:

We, the U.S. Fish and
Wildlife Service (Service), announce the
Fiscal Year (FY) 2015 priority list of
wildlife and sport fish conservation
projects from the Association of Fish
and Wildlife Agencies (AFWA). As
required by the Wildlife and Sport Fish
Restoration Programs Improvement Act
of 2000, AFWA submits a list of projects
to us each year to consider for funding
under the Multistate Conservation Grant
Program. We have reviewed the list and
have awarded all the grants from the
list.
ADDRESSES: John C. Stremple, Multistate
Conservation Grants Program
Coordinator, Wildlife and Sport Fish
Restoration Program, U.S. Fish and
Wildlife Service, 5275 Leesburg Pike,
MS: WSFR, Falls Church, VA 22041–
3808.
FOR FURTHER INFORMATION CONTACT: John
C. Stremple, (703) 358–2156 (phone) or
[email protected] (email).
SUPPLEMENTARY INFORMATION: The
Wildlife and Sport Fish Restoration
Programs Improvement Act of 2000
(Improvement Act, Pub. L. 106–408)
amended the Pittman-Robertson
Wildlife Restoration Act (16 U.S.C. 669
et seq.) and the Dingell-Johnson Sport
Fish Restoration Act (16 U.S.C. 777 et
seq.) and established the Multistate
Conservation Grant Program. The
Improvement Act authorizes us to
award grants of up to $3 million
annually from funds available under
each of the restoration acts, for a total
of up to $6 million annually. Projects
can be funded from both funds
depending on the project activities. We
may award grants to projects from a list
of priority projects recommended to us
by the Association of Fish and Wildlife
SUMMARY:

Agencies. The Service Director,
exercising the authority of the Secretary
of the Interior, need not fund all projects
on the list, but all projects funded must
be on the list.
Grantees under this program may use
funds for sport fisheries and wildlife
management and research projects,
boating access development, hunter
safety and education, aquatic education,
fish and wildlife habitat improvements,
and other purposes consistent with the
enabling legislation.
To be eligible for funding, a project
must benefit fish and/or wildlife
conservation for at least 26 States, for a
majority of the States in any one Service
Region, or for one of the regional
associations of State fish and wildlife
agencies. We may award grants to a
State, a group of States, or one or more
nongovernmental organizations. For the
purpose of carrying out the National
Survey of Fishing, Hunting, and
Wildlife-Associated Recreation, we may
award grants to the Service, if requested
by AFWA, or to a State or a group of
States. Also, AFWA requires all project
proposals to address its National
Conservation Needs, which AFWA
announces annually at the same time it
requests proposals. Further, applicants
must provide certification that no
activities conducted under a Multistate
Conservation Grant will promote or
encourage opposition to regulated
hunting or trapping of wildlife, or to
regulated angling or taking of fish.
AFWA committees and interested
nongovernmental organizations that
represent conservation organizations,
sportsmen’s and women’s organizations,
and industries that support or promote
fishing, hunting, trapping, recreational
shooting, bowhunting, or archery review
and rank eligible project proposals.
AFWA’s Committee on National Grants
recommends a final list of priority
projects to the directors of the State fish
and wildlife agencies for their approval
by majority vote. By statute, AFWA then
transmits the final approved list to the
Service for funding under the Multistate
Conservation Grant program by October
1 of the fiscal year. This year, AFWA
sent us a list of 17 projects that they
recommended for funding. We have
awarded all of the recommended
projects for FY 2015. The list follows:

MULTISTATE CONSERVATION GRANT PROGRAM
[FY 2015 Projects]
ID

Title

Submitter

1 ..

Multistate Conservation Grant Program Coordination.

AFWA ............................

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PR Funding 1

DJ Funding 2

$43,560

$43,560

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Total 2015 grant
$87,120


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