Form 920 2015 920 ANC_Web Questionnaire

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (5-18-15)

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting Arlington National Cemetery. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting Arlington National Cemetery. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Arlington National Cemetery. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		ANC Browse					Red & Strike-Through: Delete
Model ID		xoJccBthdBwcQlIZFs9MQA4C					Underlined & Italicized: Re-order
Partitioned		Yes					Pink: Addition
Date		2/18/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Recommend	How likely are you to recommend this site to someone else?
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Primary Resource (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this site.					Return	How likely are you to return to this site?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
	Site Information - Understandable	Please rate how understandable this site’s information is.
	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	ANC Browse				Red & Strike-Through: Delete
Model ID	xoJccBthdBwcQlIZFs9MQA4C				Underlined & Italicized: Re-order
Partitioned	Yes				Pink: Addition
Date	2/18/2015				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ5795Q001		How frequently do you visit this site?	This is my first visit		Y	Radio button, one-up vertical		Visit
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
KMJ5795Q002		What is your primary reason for visiting Arlington National Cemetery's website today?	Searching for general information		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Locate a gravesite				Randomize
			Planning a visit (funeral/ visiting a gravesite)
			Funeral planning/ scheduling
			Planning a visit (tourism)	B
			Another reason:	A			Anchor Answer Choice
KMJ5795Q003	B	Are you planning a visit with:	Friends/ Family		Y	Drop down, select one	Skip Logic Group*	Tourism Group
			A school group
			A religious group
			A Community group
			Veterans group (VFW)
			I'll be visiting by myself
			Other	C
KMJ5795Q004	C	Who do you plan on visiting with?			N	Text area, no char limit	Skip Logic Group*	OE_Tourism Group
KMJ5795Q005	B	When do you plan on visiting Arlington National Cemetery?	January - March		Y	Drop down, select one	Skip Logic Group*	Timing
			April - June
			July - September
			October - December
			Don't know
KMJ5795Q006	B	Do plan to attend/ participate in any of the following when you visit Arlington National Cemetery?	Interpretive tour bus service		Y	Radio button, one-up vertical	Skip Logic Group*	Ceremony
			A wreath laying ceremony
			An honor flight ceremony
			Other ceremony/ service	D
KMJ5795Q007	D	Which ceremony/ service do you plan to attend?			N	Text area, no char limit	Skip Logic Group*	OE_Ceremony
KMJ5795Q008	A	The reason I visited the site today was:			N	Text area, no char limit	Skip Logic Group*	OE_Primary Reason
KMJ5795Q009		Have you visited Arlington National Cemetery in the past?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Past Visit
			No
KMJ5795Q010	A	When was the last time you visited Arlington National Cemetery?	Less than 6 months ago		Y	Radio button, one-up vertical	Skip Logic Group*	Last Visit
			6 months - 1 year ago
			1 - 3 years ago
			3 or more years ago
KMJ5795Q011		Are you aware of the ANC Explorer App?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Aware App
			No
KMJ5795Q012	A	Did you use the web version of ANC Explorer while visiting the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Web Explorer
			No
KMJ5795Q013	A	Did you download the ANC Explorer mobile app?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Download App
			No	B
KMJ5795Q014	B	Why did you not download the app?			N	Text area, no char limit	Skip Logic Group*	OE_App
KMJ5795Q015		What sections of the site did you visit today? (Please select all that apply.)	Funeral Information	E	Y	Checkbox, one-up vertical	Skip Logic Group*	Sections Visited
			Plan Your Visit				Randomize
			Explore the Cemetery
			News
			About
			Find a Grave
			Photo Gallery	B
			Other	A			Anchor Answer Choice
KMJ5795Q016	A	Which section(s) did you visit?			N	Text area, no char limit	Skip Logic Group*	OE_Sections Visited
KMJ5795Q017	B	Did you have any difficulty with the photo gallery today?	Yes	C	Y	Radio button, one-up vertical	Skip Logic Group*	Photo Gallery
			No
KMJ5795Q018	C	Which of the following issues did you have with the photo gallery today?	Images would not load		Y	Checkbox, one-up vertical	Skip Logic Group*	Photo issues
			Link to photos would not work				Randomize
			Could not find photos I was looking for
			Slide show was too fast
			It was difficult to navigate through the types of photos
			I was not able to read/ find descriptions of the photos
			Other, please specify	D			Anchor Answer Choice
KMJ5795Q019	D	Please describe the other issue(s) you experienced with the photo gallery.			N	Text area, no char limit	Skip Logic Group*	OE_Photo issues
STE0083646	E	When looking for funeral information, which of the following areas did you visit?	Daily funeral schedule		Y	Checkbox, one-up vertical	Skip Logic Group*	Funeral Information
			About funerals
			Scheduling a funeral
			Attending a funeral
			After the funeral
			Resources for funeral directors
			None of the above
KMJ5795Q020		How did you look for information on/ navigate the site today? (Please select all that apply.)	Search feature		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Options
			Top navigation options
			Left navigation options
			Links throughout the page
			Site map
			Other	A
KMJ5795Q021	A	Please describe other ways you looked for information/ navigated the site.			Y	Text area, no char limit	Skip Logic Group*	OE_Navigation Options
KMJ5795Q022		Did you have any difficulty navigating the site today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Navigation
			No
KMJ5795Q023	A	Which of the following issues did you have with navigating the site today?	Links often did not take me where I expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Issues
			I had difficulty finding relevant information
			Links/ labels are difficult to understand
			Too many links/ navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			Other	B
KMJ5795Q024	B	Please describe the other issue(s) you experienced while navigating the site.			N			OE_Navigation Issues
KMJ5795Q025		Did you find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Find Information
			I found some of what I was looking for	A
			No	A
			I'm just browsing
KMJ5795Q026	A	Please describe what you were looking for, but did not find on the site.			N	Text area, no char limit	Skip Logic Group*	OE_Unable To Find
KMJ5795Q027		What was the most interesting thing on the site to you?			N	Text area, no char limit		OE_Interesting
KMJ5795Q028		Was there anything on the site that encouraged you to stay on the site longer?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Stay Longer
			No
KMJ5795Q029	A	What topic encouraged you to stay longer on the site?			N	Text area, no char limit	Skip Logic Group*	OE_Stay Longer
KMJ5795Q030		Was any of the information on this site unclear to you?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Unclear Information
			No
			Don't recall
KMJ5795Q031	A	Please describe the unclear information:			N	Text area, no char limit	Skip Logic Group*	OE_Information
KMJ5795Q032		What additional information would you like to have available on this site?			N	Text area, no char limit		OE_Additional Info
KMJ5795Q033		What do you plan to do next?	Visit another site to get more information		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
			Call Arlington National Cemetery for more information
			Continue planning my trip to Arlington National Cemetery
			Download the ANC Explorer mobile app
			Fax/ email required documents
			Return to the ANC site to get more information
			Nothing
			Other		A
KMJ5795Q034	A	What do you plan to do next?			N	Text area, no char limit	Skip Logic Group*	OE_Do Next
KMJ5795Q035		What is your age?	Under 18		Y	Drop down, select one		Age
			18 to 24
			25 to 34
			35 to 44
			45 to 54
			55 to 64
			65 and over
			Prefer not to answer
KMJ5795Q036		Are you a current member of the military?	Yes		Y	Drop down, select one		Military
			No
KMJ5795Q037		Are you a Veteran of the military?	Yes		Y	Drop down, select one		Veteran
			No
KMJ5795Q038		Do you have a family member affiliated with the military?	Yes		Y	Drop down, select one		Military Family
			No

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Sheet 4: CQs (5-18-15)

Model Name	ANC Browse				Red & Strike-Through: Delete
Model ID	xoJccBthdBwcQlIZFs9MQA4C				Underlined & Italicized: Re-order
Partitioned	Yes				Pink: Addition
Date	2/18/2015				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
KMJ5795Q001		How frequently do you visit this site?	This is my first visit		Y	Radio button, one-up vertical		Visit
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
KMJ5795Q002		What is your primary reason for visiting Arlington National Cemetery's website today?	Searching for general information		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Locate a gravesite				Randomize
			Planning a visit (funeral/ visiting a gravesite)
			Funeral planning/ scheduling
			Planning a visit (tourism)	B
			Another reason:	A			Anchor Answer Choice
KMJ5795Q003	B	Are you planning a visit with:	Friends/ Family		Y	Drop down, select one	Skip Logic Group*	Tourism Group
			A school group
			A religious group
			A Community group
			Veterans group (VFW)
			I'll be visiting by myself
			Other	C
KMJ5795Q004	C	Who do you plan on visiting with?			N	Text area, no char limit	Skip Logic Group*	OE_Tourism Group
KMJ5795Q005	B	When do you plan on visiting Arlington National Cemetery?	January - March		Y	Drop down, select one	Skip Logic Group*	Timing
			April - June
			July - September
			October - December
			Don't know
KMJ5795Q006	B	Do plan to attend/ participate in any of the following when you visit Arlington National Cemetery?	Interpretive tour bus service		Y	Radio button, one-up vertical	Skip Logic Group*	Ceremony
			A wreath laying ceremony
			An honor flight ceremony
			Other ceremony/ service	D
KMJ5795Q007	D	Which ceremony/ service do you plan to attend?			N	Text area, no char limit	Skip Logic Group*	OE_Ceremony
KMJ5795Q008	A	The reason I visited the site today was:			N	Text area, no char limit	Skip Logic Group*	OE_Primary Reason
KMJ5795Q009		Have you visited Arlington National Cemetery in the past?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Past Visit
			No
KMJ5795Q010	A	When was the last time you visited Arlington National Cemetery?	Less than 6 months ago		Y	Radio button, one-up vertical	Skip Logic Group*	Last Visit
			6 months - 1 year ago
			1 - 3 years ago
			3 or more years ago
KMJ5795Q011		Are you aware of the ANC Explorer App?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Aware App
			No
KMJ5795Q012	A	Did you use the web version of ANC Explorer while visiting the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Web Explorer
			No
KMJ5795Q013	A	Did you download the ANC Explorer mobile app?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Download App
			No	B
KMJ5795Q014	B	Why did you not download the app?			N	Text area, no char limit	Skip Logic Group*	OE_App
KMJ5795Q015		What sections of the site did you visit today? (Please select all that apply.)	Funeral Information	E	Y	Checkbox, one-up vertical	Skip Logic Group*	Sections Visited
			Plan Your Visit				Randomize
			Explore the Cemetery
			News
			About
			Find a Grave
			Photo Gallery	B
			Other	A			Anchor Answer Choice
KMJ5795Q016	A	Which section(s) did you visit?			N	Text area, no char limit	Skip Logic Group*	OE_Sections Visited
KMJ5795Q017	B	Did you have any difficulty with the photo gallery today?	Yes	C	Y	Radio button, one-up vertical	Skip Logic Group*	Photo Gallery
			No
KMJ5795Q018	C	Which of the following issues did you have with the photo gallery today?	Images would not load		Y	Checkbox, one-up vertical	Skip Logic Group*	Photo issues
			Link to photos would not work				Randomize
			Could not find photos I was looking for
			Slide show was too fast
			It was difficult to navigate through the types of photos
			I was not able to read/ find descriptions of the photos
			Other, please specify	D			Anchor Answer Choice
KMJ5795Q019	D	Please describe the other issue(s) you experienced with the photo gallery.			N	Text area, no char limit	Skip Logic Group*	OE_Photo issues
	E	When looking for funeral information, which of the following areas did you visit?	Daily funeral schedule		Y	Checkbox, one-up vertical	Skip Logic Group*	Funeral Information
			About funerals
			Scheduling a funeral
			Attending a funeral
			After the funeral
			Resources for funeral directors
			None of the above
KMJ5795Q020		How did you look for information on/ navigate the site today? (Please select all that apply.)	Search feature		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Options
			Top navigation options
			Left navigation options
			Links throughout the page
			Site map
			Other	A
KMJ5795Q021	A	Please describe other ways you looked for information/ navigated the site.			Y	Text area, no char limit	Skip Logic Group*	OE_Navigation Options
KMJ5795Q022		Did you have any difficulty navigating the site today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Navigation
			No
KMJ5795Q023	A	Which of the following issues did you have with navigating the site today?	Links often did not take me where I expected		Y	Checkbox, one-up vertical	Skip Logic Group*	Navigation Issues
			I had difficulty finding relevant information
			Links/ labels are difficult to understand
			Too many links/ navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			Other	B
KMJ5795Q024	B	Please describe the other issue(s) you experienced while navigating the site.			N			OE_Navigation Issues
KMJ5795Q025		Did you find what you were looking for on the site today?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Find Information
			I found some of what I was looking for	A
			No	A
			I'm just browsing
KMJ5795Q026	A	Please describe what you were looking for, but did not find on the site.			N	Text area, no char limit	Skip Logic Group*	OE_Unable To Find
KMJ5795Q027		What was the most interesting thing on the site to you?			N	Text area, no char limit		OE_Interesting
KMJ5795Q028		Was there anything on the site that encouraged you to stay on the site longer?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Stay Longer
			No
KMJ5795Q029	A	What topic encouraged you to stay longer on the site?			N	Text area, no char limit	Skip Logic Group*	OE_Stay Longer
KMJ5795Q030		Was any of the information on this site unclear to you?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Unclear Information
			No
			Don't recall
KMJ5795Q031	A	Please describe the unclear information:			N	Text area, no char limit	Skip Logic Group*	OE_Information
KMJ5795Q032		What additional information would you like to have available on this site?			N	Text area, no char limit		OE_Additional Info
KMJ5795Q033		What do you plan to do next?	Visit another site to get more information		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
			Call Arlington National Cemetery for more information
			Continue planning my trip to Arlington National Cemetery
			Download the ANC Explorer mobile app
			Fax/ email required documents
			Return to the ANC site to get more information
			Nothing
			Other		A
KMJ5795Q034	A	What do you plan to do next?			N	Text area, no char limit	Skip Logic Group*	OE_Do Next
KMJ5795Q035		What is your age?	Under 18		Y	Drop down, select one		Age
			18 to 24
			25 to 34
			35 to 44
			45 to 54
			55 to 64
			65 and over
			Prefer not to answer
KMJ5795Q036		Are you a current member of the military?	Yes		Y	Drop down, select one		Military
			No
KMJ5795Q037		Are you a Veteran of the military?	Yes		Y	Drop down, select one		Veteran
			No
KMJ5795Q038		Do you have a family member affiliated with the military?	Yes		Y	Drop down, select one		Military Family
			No