922 2015 922 CIA Careers Mobile

E-Government Website Customer Satisfaction Surveys

2015 922 CIA Careers Mobile.xlsx

2015 920 ANC_Questionnaire - 2015 926 USDA FNS Customer Service Standards

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts
Current CQs


Sheet 1: Model Qsts

Model Name
CIA Careers Mobile



Red & Strike-Through: Delete
Model ID
(MID)



Underlined & Italicized: Re-order
Partitioned
Yes - 2MQ



Pink: Addition
Date
3.20.15



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return
(1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site in the next 30 days?

Look and Feel - Balance Please rate the balance of graphics and text on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Look and Feel - Readability Please rate the readability of the pages on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Apply for Job
(1=Very Unlikely, 10=Very Likely)

Site Performance - Loading Please rate how quickly pages load on this site.



Apply for Job How likely are you to use this site to apply for a specific job within the 30 days?

Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)






Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.






Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.






Information Browsing - Features Please rate how well the features on the site help you find the information you need.
















Job Descriptions (1=Poor, 10=Excellent, Don't Know)






Job Descriptions - Understandable Please rate the how understandable job descriptions are on this site.






Job Descriptions - Detail Please rate the level of detail of job descriptions on this site.






Job Descriptions - Answers Please rate how well the job descriptions provide answers to your questions.






Sheet 2: Current CQs

CIA Careers Mobile


Red & Strike-Through: Delete

(MID)


Underlined & Italicized: Re-order
Yes - 2MQ


Pink: Addition
3.20.15


Blue: Reword








Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label

How frequently do you visit this site with your mobile device? Today was my first time
Y Radio button, one-up vertical
Visit Frequency


Daily






About once a week






About once a month






Every 6 months or less





What is your primary purpose in coming to the CIA Careers site today? Submit resume for employment A Y Radio button, one-up vertical Skip Logic Group* Primary Purpose


Research employment opportunities A





Research internship/scholarship opportunities A





Looking for requirements for working at CIA






Find general information about CIA






Just browsing






Other




A During the last 30 days have you searched any of the following on your mobile device for job/internship opportunities? (select all that apply) USAJOBS.gov B N Checkbox, one-up vertical Skip Logic Group* Career Sites


Indeed B





Monster B

Randomize


Career Builder B





Dice B





LinkedIn B





Glassdoor B





SimplyHired B





Other B





No, I have only searched for jobs/internships on cia.gov/careers


Mutually Exclusive
B What mobile site do you primarily use for your job/internship search? USAJOBS.gov C N Radio button, one-up vertical Skip Logic Group* Career Sites Primary


Indeed C





Monster C





Career Builder C

Randomize


Dice C





LinkedIn C





Glassdoor C





SimplyHired C





Other C



C How does the search process on cia.gov/careers compare to your primary job/internship search site? 5=Much Worse
N Radio button, one-up vertical Skip Logic Group* Career Sites Compare


4= Somewhat Worse






3= About the Same






2= Somewhat Better






1=Much Better





Which sections of the site did you visit today? (select all that apply) CIA Careers Home Page
Y Checkbox, one-up vertical
Sections Visited


Career Opportunities






Student Opportunities






Application Process






Life at CIA






Benefits






Diversity






Tools and Challenges






Military Transition






FAQs






Video Center






Other





Did you use the Job Fit Tool - a tool designed to help you find potential careers with the CIA - during your visit today? Yes C N Radio button, one-up vertical Skip Logic Group* JFT


No






Don't remember/ don't know what it is




C What is your overall satisfaction with the Job Fit Tool? 1=Very Dissatisfied
N Radio button, scale, no don't know Skip Logic Group* JFT Satisfaction


2






3






4






5






6






7






8






9






10=Very Satisfied





What is one improvement you would make to the mobile CIA Careers website?

N Text area, no char limit
One Improvement

What is your gender? Male
N Radio button, one-up vertical
Gender

Female






Prefer not to respond





What is your age? <18
N Radio button, one-up vertical
Age

18 - 30





31 - 40





41 - 50





51 - 60





61+





Prefer not to respond





Which of the following best describes the highest level of education you have attained? Have not graduated high school
N Radio button, one-up vertical
Education

High school graduate





Some college, trade, technical or vocational training





College graduate





Post graduate degree





Prefer not to answer




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