Form 927 2015 927 FRA Questionnaire

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting the Federal Railroad Administration. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting the Federal Railroad Administration. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the Federal Railroad Administration. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		Federal Railroad Administration v2					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		Yes					Pink: Addition
Date		5/13/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	19	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	22	Return	How likely are you to return to this site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	20	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	21	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	23		How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)					Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				24		How likely are you to use this site as your primary resource for obtaining information about railroads?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name	Federal Railroad Administration v2				Red & Strike-Through: Delete
Model ID	(MID)				Underlined & Italicized: Re-order
Partitioned	Yes				Pink: Addition
Date	5/13/2015				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		How frequently do you visit this site?	This is my first visit		Y	Radio button, one-up vertical		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
		Which of the following best describes your role in visiting the site today?	General Public/Citizen	A,B	Y	Radio button, one-up vertical	Skip Logic Group*	Role
			Civic or community organization				Randomize
			Federal Railroad Administration Employee
			Job seeker
			Journalist/Reporter
			State DOT Employee
			Railroad industry employee
			Employee of a federal agency
			Member of a labor union
			Advocacy/Non-profit group
			Rail Industry Analyst or Consultant
			Transportation Industry (manufacturer, supplier)
			Educator/Student
			Researcher
			Other, please specify	AA			Anchor Answer Choice
	AA	Please describe your role in visiting the site today:			N	Text field, <100 char	Skip Logic Group*	OE_Role
	A	What was your primary reason for visiting the site today?	Learn about a recent accident or event		Y	Radio button, one-up vertical	Skip Logic Group*
			Learn about crude oil/hazardous material transport
			Learn about Amtrak				Randomize
			Learn about rules and regulations
			Learn about high speed rail
			Learn about train horns/quiet zones
			File a complaint
			Find safety data
			Other, please specify	AB			Anchor Answer Choice
	AB	Please specify your primary reason for visiting the site today:			N	Text area, no char limit
	B	Did you feel that any of the information on the site was too technical?	Yes	C	Y	Radio button, one-up vertical	Skip Logic Group*	Public Technical
			No
	C	Please share what specific information you thought was too technical:			N	Text area, no char limit	Skip Logic Group*	OE_Technical
		What sections of the site did you visit today?	About FRA		Y	Checkbox, one-up vertical	OPS Group*	Section
			Railroad Safety				Randomize
			Rail Network Development (Passenger Rail, Freight Rail)
			Research & Development
			Legislation & Regulations
			Grants & Loans
			Communications & Government Affairs
			FRA eLibrary
			Other	F			Anchor Answer Choice
	F	What other section of the site did you visit today?			N	Text area, no char limit	OPS Group*	OE_Section
		What kind of information were you looking for today?	Information on doing business with the Federal Railroad Administration		Y	Checkbox, one-up vertical	OPS Group*	Information
			Information about specific Federal Railroad Administration offices or branches				Randomize
			General information about the Federal Railroad Administration (contacts, phone, mailing address, etc.)
			Rules, regulations or policy information (ex. train noise, crude oil transport)
			Crossing information
			Track conditions
			Railroad safety information
			Freight railroad information
			Passenger railroad information (ex. Amtrak, high speed rail)
			Railroad policy or legislation
			Research reports
			Safety reports
			Railroad maps
			Career or job opportunities
			News or current events
			Grant information
			I wasn't looking for anything specific (just browsing)				Mutually Exclusive
			I was looking for something else, not listed above (please specify)	B			Anchor Answer Choice
	B	Please specify what kind information you were seeking on the site today:			N	Text field, <100 char	OPS Group*	OE_Information
		How did you primarily look for information on the site today?	Sitewide search feature	L,Z	Y	Radio button, one-up vertical	Skip Logic Group	Look for Info
			Top navigation tabs/menus	Z			Randomize
			Quick links in the center of the page	Z
			Links in the footer/on the bottom of the page	Z
			eLibrary	L,Z
			Other	G,Z
	L	Did you try using the site's navigational links before using the search feature/eLibrary today?	Yes, I navigated first		Y	Radio button, one-up vertical	Skip Logic Group	Look_Nav First
			No, I went straight to the search feature/eLibrary
			Don't recall
	G	What other way did you primarily look for information?			N	Text area, no char limit	Skip Logic Group	Other Look for Info
	Z	How could we make this feature more useful to you?			N	Text area, no char limit	Skip Logic Group	OE_Feature , Improve
		Did you find the information you were looking for today?	Yes		Y	Radio button, one-up vertical	OPS Group*	Find Info
			No	D
	D	Specifically what were you looking for, or what question were you trying to answer?			N	Text area, no char limit	OPS Group*	OE_Info
		Please tell us about your navigation experience on the website today. (Please select all that apply.)	I navigated this website easily.		Y	Check box, one-up	Skip Logic Group*	Navigation	Mutually exclusive
			Links often didn't take me where I expected.	O
			I had difficulty finding relevant information.
			Links/labels are difficult to understand.	P
			Too many links/navigational options to choose from
			I had technical difficulties (error messages, broken links, etc.).	O
			I couldn't navigate back to previous information.
			I had a navigation experience not listed above:	M
	M	Please describe your navigation experience			N	Text area, no char limit	Skip Logic Group*	OE_Navigation
	O	What links or paths didn't take you where they should have?			N	Text area, no char limit	Skip Logic Group*	OE_Nav Path
	P	What specific links/labels were difficult to understand?			N	Text area, no char limit	Skip Logic Group*	OE_Nav Labels
		Which of the following website tools did you use during your visit today? (Please select all that apply.)	Search	D,E,F,G	Y	Check box, one-up	Skip Logic Group	Features
			eLibrary	X
			Print
			RSS feed
			Forms
			Other	A
			I did not use any website tools on the site today.				Mutually Exclusive
	D	Please rate the relevance of the search results from the search tools.	1 = Poor		Y	Radio button, scale, no don't know	Skip Logic Group*	Search_Relevance
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
	E	Please rate the organization of the search results from the search tools.	1 = Poor		Y	Radio button, scale, no don't know	Skip Logic Group*	Search_Organization
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
	F	Please rate how well the search tools help you to narrow the results to find what you want.	1 = Poor		Y	Radio button, scale, no don't know	Skip Logic Group*	Search_NarrowResults
			2
			3
			4
			5
			6
			7
			8
			9
			10 = Excellent
	G	How could we make the search tools more useful to you?			N	Text area, no char limit	Skip Logic Group*	OE_Search Improvement
	X	Do you have any comments about the eLibrary tool you would like to share?			N	Text area, no char limit	Skip Logic Group	OE_Features
	A	What other feature(s) did you use?			N	Text area, no char limit	Skip Logic Group	OE_Features
		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)			N	Text field, <100 char		SV - Other Social Network
		If you particularly enjoyed a section or feature of the website, please tell us about it here:			N	Text area, no char limit		OE_Favorite
		If you could change or improve one thing about this website, what would it be?			N	Text area, no char limit		OE_Improvement