Form 927 2015 927 FTC Questionnaire_Feedback

E-Government Website Customer Satisfaction Surveys

2015 927 FTC Questionnaire_Feedback.xlsx

2015 927 FTC Questionnaire_Feedback - 2015 929 PalmettoGBA JM

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Current CQs


Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text















Welcome Text
Thank You Text




We are always looking to improve our site experience to best meet your needs. Have something to share? We would like to hear from you.

Please fill out this form to provide us feedback on how we are doing.



Thank you for providing us feedback on your site experience. We will take this into account as we continually make improvements and enhancements.





















































































Sheet 2: Model Qsts

Model Name
FTC IDT Feedback



Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
No



Pink: Addition
Date
6/30/2015



Blue: Reword













Label Satisfaction Questions












Satisfaction





1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)






2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)






3 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)






























































































Sheet 3: Current CQs

Model Name FTC IDT Feedback


Red & Strike-Through: Delete

Model ID



Underlined & Italicized: Re-order
Partitioned No


Pink: Addition
Date 6/30/2015


Blue: Reword









QID Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label


If you could make one improvement to the site, what would it be?
N Text area, no char limit
OE_Feedback


Which statement best describes your situation? I want to report identity theft
Y Radio button, one-up vertical OPS Group* Primary Reason



Someone else filed for my tax refund







My info was part of a data breach







I want to learn about identity theft







Other, please specify: A




A Other:

N Text area, no char limit OPS Group* OE_Primary Reason
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy